Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“When arriving to view the property to rent; we were ......”

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Feb 12,2015
Minithumbup
By: 'Alexander'
Feb 12,2015
0 people found
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When arriving to view the property to rent; we were unable to find the address, Jordon called us just before the scheduled viewing to ensure that we still wanted to go ahead and when we advised Jordon that we were having difficulty finding the address ...
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“Philip has been a breathe of fresh air when it ......”

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Feb 12,2015
Minithumbup
By: 'jason'
Feb 12,2015
0 people found
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Philip has been a breathe of fresh air when it comes to agents. He was always willing to help me out at any time. He made sure we were first to view a property so we would have a priority. We built up a good ...
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“Will helped us find this nice property in croydon. The ......”

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Feb 12,2015
Minithumbup
By: 'JB'
Feb 12,2015
0 people found
this helpful
Will helped us find this nice property in croydon. The first property we initally wanted, didnt go through, will reassured us that he would find us another property for the same price. He kept us updated with new properties constantly. Finally he found us a ...
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“I've had great help and security with the member of ......”

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Feb 12,2015
Minithumbup
By: 'LindaW'
Feb 12,2015
0 people found
this helpful
I've had great help and security with the member of staff Steve who is very helpful in terms of finding the correct tenant for my property. Steve worked around the type of people I was after in order to rent my property. I am very ...
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“I am very happy to have finally moved into our ......”

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Feb 12,2015
Minithumbup
By: 'Rakesh'
Feb 12,2015
0 people found
this helpful
I am very happy to have finally moved into our new home with my wife and our son, the process took a few weeks and everything happen very quickly. I placed a holding fee and the referencing process was utmost immediate. Over all it didn't ...
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“Chester worked incredibly hard to find us suitable prospective tenants. ......”

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Feb 12,2015
Minithumbup
By: 'Laura'
Feb 12,2015
0 people found
this helpful
Chester worked incredibly hard to find us suitable prospective tenants. And successfully found us a tenant after many viewings. The reason for not giving an excellent score was the speed and accuracy of completing the final documentation. Although some of this was the fault of ...
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“Choices done an excellent job, they found me a tenant ......”

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Feb 12,2015
Minithumbup
By: 'John'
Feb 12,2015
0 people found
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Choices done an excellent job, they found me a tenant In record breaking time. The tenants were exactly what I'm looking for. I'm really pleased with everything. Thank you:)...
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“Chris was very helpful in giving me full details of ......”

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Feb 12,2015
Minithumbup
By: 'Liam'
Feb 12,2015
0 people found
this helpful
Chris was very helpful in giving me full details of the property and answering all necessary questions. He also followed up to keep me updated on my purchase. Darren processed my offer and confirmation swiftly and kept me well informed....
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“Me and boyfriend had never rented before so it was ......”

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Feb 12,2015
Minithumbup
By: 'Karly'
Feb 12,2015
0 people found
this helpful
Me and boyfriend had never rented before so it was of upmost importance to us to have an agent to guide us through the process. Choices exceeded what I expected and filled in every gap for us. I would particularly recommend Tabatha because she has ...
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“Really happy with the service I have been given, I ......”

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Feb 12,2015
Minithumbup
By: 'Tenant'
Feb 12,2015
0 people found
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Really happy with the service I have been given, I will always recommend in the future and most likely use again myself! a**** for help and service!...
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“Rachel has kept me update on a regular basis with ......”

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Feb 11,2015
Minithumbup
By: 'Tammy'
Feb 11,2015
2 people found
this helpful
Rachel has kept me update on a regular basis with my property matches. She is very helpful and friendly and I find dealing her with an absolute pleasure....
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“I wanted to say a huge thank you to Darren ......”

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Feb 11,2015
Minithumbup
By: 'Mrs'
Feb 11,2015
0 people found
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I wanted to say a huge thank you to Darren at Choices for making what is supposed to be one of the most stressful times in someone's life, an enjoyable and stress free one! We basically handed over what our requirements were and Darren took ...
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“I met Ria whilst viewing a property on Upland Road. ......”

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Feb 11,2015
Minithumbup
By: 'Alia'
Feb 11,2015
0 people found
this helpful
I met Ria whilst viewing a property on Upland Road. I'm an investor and am constantly looking for more properties. Ria was polite and very friendly. Since that viewing she's phoned me to inform me of other properties, like she said she would and it's ...
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“William found me a property in solar court near east ......”

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Feb 11,2015
Minithumbup
By: 'Justin'
Feb 11,2015
0 people found
this helpful
William found me a property in solar court near east croydon. This was the perfect property for me. From the moment I met him, he has been very helpful. He is always available to talk and happy to help out when needed....
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“The agent was very efficient in calling me before the ......”

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Feb 11,2015
Minithumbup
By: 'Tina'
Feb 11,2015
0 people found
this helpful
The agent was very efficient in calling me before the property was on the internet. Viewings were made as soon as possible and arranging final details were followed out efficiently and in a professional manner....
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“I dealt with James initially when putting my property on ......”

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Feb 11,2015
Minithumbup
By: 'Helen'
Feb 11,2015
0 people found
this helpful
I dealt with James initially when putting my property on the market with Choices and he was brilliant. He agreed a reasonable fee and the service I then got from him and Chester was excellent. Chester found the tenants I was looking for in such ...
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“Choices have been excellent in finding me a property and ......”

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Feb 11,2015
Minithumbup
By: 'Emma'
Feb 11,2015
0 people found
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Choices have been excellent in finding me a property and have advised me in the best possible way as I am new to renting, I dealt with Matthew and he was very knowledgeable with the properties he was showing me, one of which was ideal ...
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“Thank you Ria, for all your communication and consistancy helping ......”

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Feb 11,2015
Minithumbup
By: 'mansoor'
Feb 11,2015
0 people found
this helpful
Thank you Ria, for all your communication and consistancy helping me look for properties. Your attitude is very pro active and it's clear that you enjoy your job....
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“Very warm welcome. Very good listening and targeted questions that ......”

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Feb 10,2015
Minithumbup
By: 'Boudaud'
Feb 10,2015
1 people found
this helpful
Very warm welcome. Very good listening and targeted questions that enabled Tom to properly identify our needs for a rent house. Tom convinced me to visit an apartment which is not fully fulfills the requirements but at a very nice and convenient location. Tom made ...
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“Choices are great to deal with, they are always avalible ......”

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Feb 10,2015
Minithumbup
By: 'Judith'
Feb 10,2015
0 people found
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Choices are great to deal with, they are always avalible to talk, update me and nothing is to much trouble for the girls. Thanks to you all, Sasha in particular has been superb....
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Comment on agent fees
Reasonable
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“I was happy with Matthew as my estate agent he ......”

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Feb 10,2015
Minithumbup
By: 'Laura'
Feb 10,2015
0 people found
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I was happy with Matthew as my estate agent he found me a property that was suitable for myself and my daughter and we moved along fairly quickly so overall was great for me...would use again if I needed to! He kept in contact ...
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“Rebecca was very helpful and kind. She listened patiently to ......”

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Feb 10,2015
Minithumbup
By: 'Chris'
Feb 10,2015
1 people found
this helpful
Rebecca was very helpful and kind. She listened patiently to all of my requirements regarding the property I was looking for....
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Comment on agent fees
Rebecca worked hard to find the best property within my budget.
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“Aiden was prompt, welcoming, friendly and very helpful. He listened ......”

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Feb 10,2015
Minithumbup
By: 'Aiden'
Feb 10,2015
0 people found
this helpful
Aiden was prompt, welcoming, friendly and very helpful. He listened to what we were looking for and tried to match us as closely to our requirements as possible....
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“I am so happy with the exceptional customer service that ......”

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Feb 09,2015
Minithumbup
By: 'Lin'
Feb 09,2015
0 people found
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I am so happy with the exceptional customer service that I received from Michael Harris from Choices (Croydon Branch). He is unlike agents I have dealt with previously. From day one he was extremely friendly and made the whole process very comfortable for me and ...
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“For the past few weeks I have been dealing with ......”

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Feb 09,2015
Minithumbup
By: 'Louise'
Feb 09,2015
0 people found
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For the past few weeks I have been dealing with Amie and I feel that I have to let everyone know what a fantastic person she is to deal with, polite and very friendly. I was always kept up to date with properties and will ...
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“I have been dealing with Amie as a prospective customer ......”

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Feb 08,2015
Minithumbup
By: 'Silvia'
Feb 08,2015
0 people found
this helpful
I have been dealing with Amie as a prospective customer while I was looking for the right place for me and as a tenant. Amie has been always helpful, friendly and efficient. Most of all she has been really honest about the state of the ...
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“Choices and Matthew were excellent they kept me up to ......”

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Feb 06,2015
Minithumbup
By: 'Mia'
Feb 06,2015
0 people found
this helpful
Choices and Matthew were excellent they kept me up to date with the progress of finding me a tenant for my property, I had no doubts that my property was going to be empty for very long and then within 3 days of putting it on ...
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“Received great customer service, agent was very confident about his ......”

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Feb 06,2015
Minithumbup
By: 'Sarah'
Feb 06,2015
0 people found
this helpful
Received great customer service, agent was very confident about his actions and very enthusiastic. I felt that I have been helped to find a home rather than somebody just let me a property that I did not even want. Big, massive thank you to Michael. ...
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“Bijal helped me find a place. She was very friendly ......”

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Feb 06,2015
Minithumbup
By: 'angela'
Feb 06,2015
0 people found
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Bijal helped me find a place. She was very friendly and alwats called me qhen a new property came on. I had a few difficulties finding place as i can be very fussy, regardless bijal, always showed me properties that i could potentially move into. ...
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“Steve gave us an excellent service in all aspects of ......”

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Feb 06,2015
Minithumbup
By: 'aleena'
Feb 06,2015
0 people found
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Steve gave us an excellent service in all aspects of the searching for a rental property. He was always extremely courteous and efficient. Steve is very knowledgeable about local conditions I particularly appreciated having Steve look after any questions we had and informed us at ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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