Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I am extremely pleased with choices (Lindsay especially) as for ......”

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Feb 17,2015
Minithumbup
By: 'Sabeeha'
Feb 17,2015
0 people found
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I am extremely pleased with choices (Lindsay especially) as for they managed to make sure we find something Suitable for us . There polite approach always made us feel welcomed . Would recommend it always ....
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“Matthew has been wonderful in helping me find a property ......”

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Feb 17,2015
Minithumbup
By: 'Lauren'
Feb 17,2015
0 people found
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Matthew has been wonderful in helping me find a property to rent, himself and the team in Caterham have been excellent in regards to answering any queries I have had and keeping me up date with current properties. I have now secured a property and ...
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“We have been mostly dealing with Asme and Stephanie who ......”

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Feb 17,2015
Minithumbup
By: 'SergeSTL'
Feb 17,2015
0 people found
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We have been mostly dealing with Asme and Stephanie who helped us to secure the property and made sure we became tenants and paid right price. I found them very friendly and helpful. Also professional and reliable. Stephanie was very kind to do a second ...
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“This is the first time I've used Choices and the ......”

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Feb 17,2015
Minithumbup
By: 'Steve'
Feb 17,2015
0 people found
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This is the first time I've used Choices and the person that helped me was Amie. I found her very pleasant to deal with and when meeting her at a prospective property she was very happy to meet us and myself and my partner enjoyed ...
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“I was extremely pleased with the service both Jayne and ......”

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Feb 16,2015
Minithumbup
By: 'Roger'
Feb 16,2015
0 people found
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I was extremely pleased with the service both Jayne and Jennifer provided, after just 2 days of contacting them when looking for a property we agreed on one which was very suitable to my needs and expectations. They kept in touch with me all the way ...
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“The whole team in choices Horley, were great. Very fast ......”

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Feb 16,2015
Minithumbup
Staff profile picture
Helen
By: 'Cassandra'
Feb 16,2015
0 people found
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The whole team in choices Horley, were great. Very fast and always helpful. Very organized and well trained. Would recommend the guys in horley for anyone looking to rent....
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“Excellent services by the agent.I find the agent very ......”

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Feb 15,2015
Minithumbup
By: 'munazza'
Feb 15,2015
0 people found
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Excellent services by the agent.I find the agent very helpful in my search for a suitable property. will be happy to recommend others for their services....
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“The apartament was close to the city center,the tren ......”

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Feb 14,2015
Minithumbup
By: 'Andrei'
Feb 14,2015
0 people found
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The apartament was close to the city center,the tren station.And was at a good price,and i will highly recommend to other friends...
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“Had a easy and peaceful experience with Choices Estate Agent, ......”

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Feb 13,2015
Minithumbup
By: 'Miss'
Feb 13,2015
0 people found
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Had a easy and peaceful experience with Choices Estate Agent, all staff were very polite and helpful but in particular I Delt with Keyan Nadim, a very upbeat person with good knowledge of properties....
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“Keyan from Choices was the biggest help, after being let ......”

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Feb 13,2015
Minithumbup
By: 'Mr'
Feb 13,2015
0 people found
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Keyan from Choices was the biggest help, after being let down in the past by other agents was a compleatly different experience with Choices, all staff were very energetic and helpfull....
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“I'm a very Very happy customer! The service was excellent ......”

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Feb 13,2015
Minithumbup
By: 'Peter'
Feb 13,2015
0 people found
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I'm a very Very happy customer! The service was excellent and will be using Choices again in the future. Ria is such a pleasant and polite young lady. Keep up the good work and your go very far....
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“Rebecca was professional and courteous. Although she is new to ......”

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Feb 13,2015
Minithumbup
By: 'Robert'
Feb 13,2015
2 people found
this helpful
Rebecca was professional and courteous. Although she is new to the team, she presented the property aspects thoroughly. She asked specific questions and came across as a trusted adviser. I will be happy to do business with Choices and Rebecca Kirby....
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“As always Jayne has been very efficient in finding new ......”

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Feb 13,2015
Minithumbup
By: 'Mark'
Feb 13,2015
0 people found
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As always Jayne has been very efficient in finding new tenants and is in very good touch with market levels so has obtained me a significant increase in rent....
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Comment on agent fees
They always achieve a very good rent but you have to be aware that a full years charges are taken up front which can make the cash flow difficult for a couple of months. Other charges are not the cheapest but I have weighed this against the extra rent they achieve.
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“Our property is currently being sold (awaiting exchange of contracts). ......”

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Feb 13,2015
Minithumbup
Staff profile picture
Nicola
By: 'Florence'
Feb 13,2015
0 people found
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Our property is currently being sold (awaiting exchange of contracts). From her first visit to our property, I noticed that Nicola was dedicated to her job. She was very thorough in taking the measurements of the rooms, etc. She recommended where certain things should be ...
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“Nicola's service levels have been great throughout the purchase process, ......”

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Feb 13,2015
Minithumbup
Staff profile picture
Nicola
By: 'Jonathan'
Feb 13,2015
0 people found
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Nicola's service levels have been great throughout the purchase process, responding to phone calls and messages in a timely manner and providing great communication between myself and the vendor, as well as chasing solicitors when needed! Highly recommended!...
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“I don't think there could be a better estate agent ......”

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Feb 12,2015
Minithumbup
By: 'V.kaloc'
Feb 12,2015
0 people found
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I don't think there could be a better estate agent than Jake I first came across him when viewing a Property and was struck by his honesty and knowledge to genuinely help. Excellent experience....
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“When looking for a property, i needed a fairly cheap ......”

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Feb 12,2015
Minithumbup
By: 'Kat'
Feb 12,2015
0 people found
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When looking for a property, i needed a fairly cheap property, choices had one that i really like. I made a call and dealt with Bijal. The move in had been very easy from start to finish. I am very pleased at quick it happened....
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“Holly got in touch with me before my arrival to ......”

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Feb 12,2015
Minithumbup
By: 'Belen'
Feb 12,2015
0 people found
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Holly got in touch with me before my arrival to the UK in order to best understand my needs when renting a property in the Gatwick area. As my arriving date approached, she was quick to send me information via email and accomodate a time ...
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“Jordan was very quick to find several properties that fitted ......”

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Feb 12,2015
Minithumbup
By: 'henry'
Feb 12,2015
0 people found
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Jordan was very quick to find several properties that fitted the spec and arranged viewings on them all that same day. He understood my likes and dislikes very quickly and was able to suggest the right property very soon afterwards. Some helpful suggestions about slight ...
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“I was absolutely impressed with Sasha's amount of service. She ......”

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Feb 12,2015
Minithumbup
By: 'David'
Feb 12,2015
0 people found
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I was absolutely impressed with Sasha's amount of service. She was a dream to work with, and made everything hassle and stress free for me. I would defiantly recommended using Choices Estate Agents, and if buying in Croydon-Sasha is the one to talk to!...
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“I recently brought a property through Darren Broom at Choices ......”

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Feb 12,2015
Minithumbup
By: 'Mr'
Feb 12,2015
0 people found
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I recently brought a property through Darren Broom at Choices and would like to share my experience, it was smooth from start to finish, i spoke regularly to Darren, even in his own time he would also answer my calls, which showed me how dedicated ...
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“After reviewing the property on SpareRoom (and after seeing a ......”

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Feb 12,2015
Minithumbup
By: 'Andreea'
Feb 12,2015
0 people found
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After reviewing the property on SpareRoom (and after seeing a lot of inadequate and overpriced properties or missing out on several of the ones I would have liked), I messaged the Choices account with regards to this flat as I was interested to at least ...
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Comment on agent fees
While I always have a bit of a hard time with the agency fees, I have dealt with some agencies with such high fees it put me off renting properties. This has been acceptable.
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“Michael Harris helped me to find a one bedroom flat, ......”

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Feb 12,2015
Minithumbup
By: 'tammy'
Feb 12,2015
0 people found
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Michael Harris helped me to find a one bedroom flat, his was very helpful, polite and understanding in a professional manner. Excellent customer service skills....
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“I had been looking for my dream home for a ......”

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Feb 12,2015
Minithumbup
By: 'Amanullah'
Feb 12,2015
0 people found
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I had been looking for my dream home for a while, I was beginning to think there was nothing out there. However, I called Choices and they found me the perfect property instantly - before it had even gone on the market! I thank Olivia ...
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“She is helpful and alway update me. I sell my ......”

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Feb 12,2015
Minithumbup
By: 'Patty'
Feb 12,2015
0 people found
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She is helpful and alway update me. I sell my property using Choice and they are very good. Olivia fully explain things I do not understand in detail which helps me to know how far we are....
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“Tabatha was very efficient and helpful at all times. Always ......”

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Feb 12,2015
Minithumbup
By: 'Gabby'
Feb 12,2015
0 people found
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Tabatha was very efficient and helpful at all times. Always returned calls promptly and most of all secured me a tenant very quickly. If you have an available property you must give her a call....
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“Olivia gave me all the facts and information regarding the ......”

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Feb 12,2015
Minithumbup
By: 'Nigel'
Feb 12,2015
0 people found
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Olivia gave me all the facts and information regarding the property that I am purchasing during he viewing. She answered all of my questions which enabled my decision to be made with ease. I cannot fault Olivia's professionalism or knowledge. I enjoy things that are ...
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“It has been a pleasure dealing with Ms Leah Warren. ......”

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Feb 12,2015
Minithumbup
By: 'David'
Feb 12,2015
0 people found
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It has been a pleasure dealing with Ms Leah Warren. Leah presents as a very pleasant, diligent, professional individual who is a credit to her employer. I would most certainly recommend Leah to any prospective Landlord, Tenant or Buyer. Well done Leah....
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“I sent an email to Matthew regarding my fees due ......”

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Feb 12,2015
Minithumbup
By: 'Alison'
Feb 12,2015
0 people found
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I sent an email to Matthew regarding my fees due from my rental property. He responded promptly within 10 minutes and said he was dealing with it and would get back to me with an answer as soon as he had heard from the accounts department. ...
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“Very attentive staff and well presented when accompanying prospective tenants. ......”

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Feb 12,2015
Minithumbup
By: 'James'
Feb 12,2015
0 people found
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Very attentive staff and well presented when accompanying prospective tenants. Very keen to present and promote the best features of the property. Friendly and professional....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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