Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I would like to congratulate Catherine for arranging for my ......”

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Jun 01,2017
Minithumbup
By: 'JC'
Jun 01,2017
0 people found
this helpful
I would like to congratulate Catherine for arranging for my property to be listed with Choices London office and Ben for letting it. Also, a thank you to Esme for arranging the contract, overseeing and liaising with the tenant. I look forward to working with ...
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Comment on agent fees
Good and have agreed a management deal.
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“Esme has been great dealing with our move to a ......”

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Jun 01,2017
Minithumbup
By: 'TinaJB'
Jun 01,2017
0 people found
this helpful
Esme has been great dealing with our move to a new rental property. She clarified and helped with every step of the process, and has been friendly and approachable throughout. Probably the best estate agent we have ever dealt with in London....
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Comment on agent fees
Fees are on par with what I would expect in London.
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“Elena was super helpful and polite in all my dealings ......”

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May 26,2017
Minithumbup
By: 'GW'
May 26,2017
0 people found
this helpful
Elena was super helpful and polite in all my dealings with her. I missed out on the flat the first time around, but it became available again. Elena called me straight away and we went to view together. She took her time explaining all the ...
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Comment on agent fees
I mean, agency fees suck.
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“Nicolas was able to match me with the best rooms ......”

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May 26,2017
Minithumbup
By: 'Cooper'
May 26,2017
0 people found
this helpful
Nicolas was able to match me with the best rooms that suited my needs. He was on top of his game and knowledgeable about each property. Would use him again in the future....
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“Esme is really helpful and professional. she knows how to ......”

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May 19,2017
Minithumbup
By: 'Elnaz'
May 19,2017
0 people found
this helpful
Esme is really helpful and professional. she knows how to keep customers happy! I highly recommend dealing with her directly....
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“Emma and Esme always responded to requests quickly, negotiated on ......”

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May 19,2017
Minithumbup
By: 'Gmcck'
May 19,2017
0 people found
this helpful
Emma and Esme always responded to requests quickly, negotiated on my behalf and worked to get my deposit back as soon as possible....
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Comment on agent fees
Some of the fees in the contract seemed unnecessary
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“Both members of staff offered quick and reliable service when ......”

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May 18,2017
Minithumbup
By: 'Mark,'
May 18,2017
0 people found
this helpful
Both members of staff offered quick and reliable service when questions were asked or action required. Both are a credit to your agency....
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Comment on agent fees
Rental fees were fair
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“Elena was amazing - very personable and took my preferences ......”

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May 17,2017
Minithumbup
By: 'Speedy'
May 17,2017
0 people found
this helpful
Elena was amazing - very personable and took my preferences and considerations in mind when reviewing the properties. Arrangung viewings with her was quick, easy and painless. She was supwr up front about the process and fees as well!...
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“Greg was very accommodating and efficient when we contacted Choices ......”

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May 17,2017
Minithumbup
By: 'Hollie'
May 17,2017
0 people found
this helpful
Greg was very accommodating and efficient when we contacted Choices to book a viewing on several properties. When we met, he was friendly and answered any questions we had. Greg has been in regular contact since we placed an offer and kept us up to ...
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Comment on agent fees
Although we understand the properties are valued based on the additional buyers fee, if Choices were not the only agent selling in the location we were interested in, the fee may have prevented us from making an offer with Choices.
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“Everyone at Choices were extremely cooperative and helpful throughout the ......”

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May 15,2017
Minithumbup
By: 'Jack'
May 15,2017
0 people found
this helpful
Everyone at Choices were extremely cooperative and helpful throughout the entire process, from first contact all the way through to signing the contract. I would highly recommend Choices to all who are looking to rent a room in London. I was working with Elena who ...
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Comment on agent fees
Good
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“Greg is very polite and responsive to questions. It was ......”

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May 15,2017
Minithumbup
By: 'John'
May 15,2017
0 people found
this helpful
Greg is very polite and responsive to questions. It was very straightforward to make appointments and a very smooth purchasing process...
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Comment on agent fees
That is the one downside as I am the Buyer, yet paying the Sellers commission (although this is not Greg's fault)
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“Esme was very helpful when I recently had an issue ......”

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May 09,2017
Minithumbup
By: 'Eleanor'
May 09,2017
0 people found
this helpful
Esme was very helpful when I recently had an issue with a move in date. She was able to change the date to a bank holiday as I has asked, which made my life much easier!...
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Comment on agent fees
Fees were more than I initially expected because wasn't aware of the referencing fee, or that there would be a fee at the end of the stay.
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“A very talented, intelligent, trustworthy, pro-active,smilling and .,responsible manager. ......”

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May 05,2017
Minithumbup
Staff profile picture
Nicola
By: 'nick'
May 05,2017
1 people found
this helpful
A very talented, intelligent, trustworthy, pro-active,smilling and .,responsible manager. A good leader and always ready to help and surpasses the spectations of her clients. No doubt a great asset for her employer....
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Comment on agent fees
good
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“I found his way of doing the job quite good. ......”

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Apr 27,2017
Minithumbup
By: 'Ayrton'
Apr 27,2017
0 people found
this helpful
I found his way of doing the job quite good. What I liked first is that I got a call when I applied via rightmove which means the agent is motivated for renting. The actually best idea of him was to add me on whatsapp ...
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“This is a review for other Landlords thinking of using ......”

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Apr 25,2017
Minithumbdown
By: 'NoChoices'
Apr 25,2017
7 people found
this helpful
This is a review for other Landlords thinking of using Choices in the Croydon area. DON'T. Read their Terms and Conditions. They take fees annually in advance, if your tenant moves out one month, two months after, they will not return any or part of ...
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Comment on agent fees
Prohibitive
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“Catherine is very friendly and professional. She helped me find ......”

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Apr 24,2017
Minithumbup
By: 'Astrit'
Apr 24,2017
0 people found
this helpful
Catherine is very friendly and professional. She helped me find a suitable property very fast and during the she was very helpful and knowledgeable...
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“Mark was always good in updating us on events. He ......”

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Apr 21,2017
Minithumbup
By: 'Jane'
Apr 21,2017
0 people found
this helpful
Mark was always good in updating us on events. He was very respectful and always gave us feedback from the buyers....
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Comment on agent fees
I can't comment on this as I don't have other agent's fees to compare with.
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“It was great helping and kindness for me who has ......”

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Apr 20,2017
Minithumbup
By: 'Ted'
Apr 20,2017
0 people found
this helpful
It was great helping and kindness for me who has been London quite short time looking for new great place....
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Comment on agent fees
so so
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“Ahmed is one of the friendliest agents I have met ......”

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Apr 15,2017
Minithumbup
By: 'Nick'
Apr 15,2017
0 people found
this helpful
Ahmed is one of the friendliest agents I have met in London. I was initially impressed by his responsiveness to my inquiry, the care he took to find out what I was looking for in the property I was enquiring about, and the extra work ...
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Comment on agent fees
I had no issues with this Agent's Fees
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“Nicolas has changed my mind to rent a room in ......”

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Apr 13,2017
Minithumbup
By: 'Ricardo'
Apr 13,2017
0 people found
this helpful
Nicolas has changed my mind to rent a room in central of London instead of a studio. He makes a real good first impression that it is very important as well. Since Nicolas was very patient to show me five different houses in walk distance; ...
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Comment on agent fees
ok
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“The service from the entire office has been shambolic, timescales ......”

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Apr 12,2017
Minithumbdown
By: 'Dissatisfied'
Apr 12,2017
3 people found
this helpful
The service from the entire office has been shambolic, timescales are never met and no one sees anything through. Customer service is not something that this organisation has....
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By: Katie Boyce
Apr 12, 2017
View all comments (1)
I am very sorry you have been dissatisfied with any service received, our customers opinions are important to us. Please follow our complaints procedure or contact me directly on 01737783553 if I can be of further assistance. ...

“Ahmed performed excellent service, ready to help in any of ......”

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Apr 11,2017
Minithumbup
By: 'Yovan'
Apr 11,2017
0 people found
this helpful
Ahmed performed excellent service, ready to help in any of my enquiries, and most important easy to deal with, I had same issues completing my paper but he was patient and very helpful, thanks Ahmed...
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Comment on agent fees
I don't mind to pay fees when the service is as good as Ahmed's
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“The process was a little more difficult because I had ......”

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Apr 10,2017
Minithumbup
By: 'Rob'
Apr 10,2017
1 people found
this helpful
The process was a little more difficult because I had lived outside the Uk for the last 4 years, but the staff were very helpful and accommodating with the challanges...
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Comment on agent fees
as expected
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“Grant was very professional in the way he did his ......”

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Apr 06,2017
Minithumbup
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Grant
By: 'GAP'
Apr 06,2017
0 people found
this helpful
Grant was very professional in the way he did his business and was always thoughtful to our needs with a smile on his face. He was never pushy like some agents we came across and he never gave up on us if we didn't like ...
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“I just want to say a big thank you to ......”

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Apr 05,2017
Minithumbup
By: 'Howy'
Apr 05,2017
0 people found
this helpful
I just want to say a big thank you to Will for helping us to find a nice house.he has been so caring and supportive..i know he will go far...
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Comment on agent fees
Agent fees was okay
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“Ahmed and Martina have been so much help through out ......”

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Apr 03,2017
Minithumbup
By: 'Jeff'
Apr 03,2017
0 people found
this helpful
Ahmed and Martina have been so much help through out the whole experience informing me of what was going on and any changes happening during the process. Martina answered any questions I had through e-mail or directed me to who I should speak to if ...
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Comment on agent fees
Fee's not sure about seems to be fair not really got a comparison though
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“We selected Choices to sell our flat and have so ......”

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Apr 03,2017
Minithumbup
Staff profile picture
Nicola
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Grant
By: 'Chris'
Apr 03,2017
1 people found
this helpful
We selected Choices to sell our flat and have so far been really impressed with the level or service provided by both Nicola and Grant. From day one we were informed regularly about any action taking place in regards to viewings, offers etc and were ...
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Comment on agent fees
Buyer has picked up agents fees
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“Will was very professional and was updating me with the ......”

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Apr 01,2017
Minithumbup
By: 'Gloria'
Apr 01,2017
0 people found
this helpful
Will was very professional and was updating me with the process where it had gotten to etc, and even on weekends I had his mobile number that I could contact him , to get any information I needed, he has been very very helpful and it ...
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Comment on agent fees
Good
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“From start to finish we cannot fault the dealings we ......”

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Mar 31,2017
Minithumbup
Staff profile picture
Nicola
By: 'Stuart'
Mar 31,2017
1 people found
this helpful
From start to finish we cannot fault the dealings we have had with Nicola and Grant. They have thoroughly answered every question that we have had and made sure that we understand procedures etc.. They have been professional and polite and are a credit to ...
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Comment on agent fees
Like the 'buyer pays the fees' policy, albeit with the price reduction we agreed to we probably paid for them anyway?
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“Nicolas was a great help. At the time I enquired ......”

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Mar 29,2017
Minithumbup
By: 'kakes'
Mar 29,2017
0 people found
this helpful
Nicolas was a great help. At the time I enquired for a property to rent I was abroad in Pakistan looking to make my return to London. What seemed and felt like an impossible circumstance with having to find the right place along with all ...
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Comment on agent fees
It was alright
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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