Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
View more properties
Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I would like to write a positive review about Ms ......”

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Mar 13,2015
Minithumbup
By: 'Lenka'
Mar 13,2015
0 people found
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I would like to write a positive review about Ms Phillipa Shoults who was always very polite to me and managed issues in a professional manner. Recently she visited me to discuss my current living situation and my options. Unfortunately, I have experienced to live ...
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“Chester and James approached me at the above mentioned property ......”

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Mar 13,2015
Minithumbup
By: 'Howard'
Mar 13,2015
0 people found
this helpful
Chester and James approached me at the above mentioned property where they discussed fees and what Choices as a company could offer. It wasn't long before I instructed them to let my apartment and they found me tenants within days of this initial meeting; just ...
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“This review is for Holly. She is very helpful to ......”

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Mar 12,2015
Minithumbup
By: 'Happy'
Mar 12,2015
0 people found
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This review is for Holly. She is very helpful to me in finding a new property to live in. She was wonderful & very cheerful....
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“Louise Jobson did one excellent job with us.since we ......”

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Mar 12,2015
Minithumbup
By: 'Mario'
Mar 12,2015
0 people found
this helpful
Louise Jobson did one excellent job with us. since we contact the agency for the first time until the end when we got sorted. thanks Louise best regards Mario Ribeiro...
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“Bijal helped me find a two bed property to rent ......”

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Mar 12,2015
Minithumbup
By: 'Jessica'
Mar 12,2015
0 people found
this helpful
Bijal helped me find a two bed property to rent in croydon. She was cery helpful and friendly. She was always available to help out and would happily take out calls if we had problems....
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“Ria is a fantastic agent and was a massive help ......”

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Mar 12,2015
Minithumbup
By: 'Denise'
Mar 12,2015
0 people found
this helpful
Ria is a fantastic agent and was a massive help to me and my partner selling or property. She kept in regular contact and had so many people to come and look at my house which was very reassuring for us. The whole process was ...
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“I called up on the off chance that choices would ......”

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Mar 12,2015
Minithumbup
By: 'KPF'
Mar 12,2015
0 people found
this helpful
I called up on the off chance that choices would have something in my price range available to view that day and was informed by Stuart that he was just going to see some new flats that he hoped to get on the market. Less ...
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Comment on agent fees
reasonable, comparable and extremely well explained
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By: Arlette
Oct 16, 2015
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Upon completing these tasks you'll be reward with free gems in clash of clans. ...

“Hi, I am looing for a flat for my daughter , ......”

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Mar 12,2015
Minithumbup
By: 'Mr'
Mar 12,2015
0 people found
this helpful
Hi, I am looing for a flat for my daughter , to start work in crawly center in mid April. Holly has been very helpful as I am a landlord and I have my own letting agency in central London . Thank you Mr Patel...
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“Will has been helpful and kept in touch throughout the ......”

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Mar 12,2015
Minithumbup
By: 'Erin'
Mar 12,2015
0 people found
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Will has been helpful and kept in touch throughout the whole process which was at times fraught, but we got there in the end!...
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“I think that Esme was really helpful and tried her ......”

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Mar 12,2015
Minithumbup
By: 'Annie'
Mar 12,2015
0 people found
this helpful
I think that Esme was really helpful and tried her bedt to get us where we wanted to be which we haven't experienced in most other agency we've perviously been with. She was overly helpful and pushed us to get our job done so that ...
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“Olivia was great from start to finish. She has kept ......”

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Mar 12,2015
Minithumbup
By: 'Fran'
Mar 12,2015
0 people found
this helpful
Olivia was great from start to finish. She has kept me updated regarding and offer at all times. She understands our situation and has put herself out to help us secure a property to buy. I can't thank her enough for all her hard work....
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“The only person I recommend! Polite, accommodating and always with ......”

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Mar 12,2015
Minithumbup
By: 'Shar'
Mar 12,2015
0 people found
this helpful
The only person I recommend! Polite, accommodating and always with a smile... Always on the look out for new properties and if it's turned down, he is not rude or hostile like the others I have encountered. ƒÆ’°ƒâ€š‚Ÿƒâ€š‚Ëœƒâ€š‚Å ƒÆ’°ƒâ€š‚Ÿƒâ€š‚Ëœƒâ€š‚Å ƒÆ’°ƒâ€š‚Ÿƒâ€š‚Ëœƒâ€š‚Å ...
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“Sasha was very helpful and friendly.. She Made finding a ......”

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Mar 12,2015
Minithumbup
By: 'Shane'
Mar 12,2015
0 people found
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Sasha was very helpful and friendly.. She Made finding a property a lot easier for me and I would highly recommend her....
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“I enjoyed the service. the agent proved to be always ......”

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Mar 11,2015
Minithumbup
By: 'andreia'
Mar 11,2015
0 people found
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I enjoyed the service. the agent proved to be always engaged in helping me. very attend and very good person and good worker.....
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“I found Sasha extremely helpful on the telephone, very pleasant ......”

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Mar 11,2015
Minithumbup
By: 'Alan'
Mar 11,2015
0 people found
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I found Sasha extremely helpful on the telephone, very pleasant manner, also was very knowledgeable on the property i viewed at lesllie park road....
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“Michael's customer service skills have been outstanding, he has shown ......”

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Mar 11,2015
Minithumbup
By: 'K.'
Mar 11,2015
0 people found
this helpful
Michael's customer service skills have been outstanding, he has shown consistency when following any queries or concerns I have raised, dealing with them accordingly. His professional attitude matched with fantastic interpersonal skills are truly a great asset....
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“I had been looking for a place to rent for ......”

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Mar 11,2015
Minithumbup
By: 'Carmends'
Mar 11,2015
0 people found
this helpful
I had been looking for a place to rent for a long time when Jordan Carroll contacted me with the perfect house. In just a couple of hours I had everything arranged and I wasn't even in the UK!! He was more than happy to ...
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“Louise was really professional and she dealt with our move ......”

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Mar 11,2015
Minithumbup
By: 'Khan'
Mar 11,2015
0 people found
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Louise was really professional and she dealt with our move in very well! I'm glad we choose choices!! Thanks...
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“I'm extremely impressed with expertise, precision and competence of staff ......”

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Mar 11,2015
Minithumbup
By: 'Tina'
Mar 11,2015
0 people found
this helpful
I'm extremely impressed with expertise, precision and competence of staff member Will Donkor. He's most definitely a cut above the rest! On the ball, matters are dealt with promptly and professionally. Definitely management material. I've had a few issues and Will was the only one ...
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“Very happy with the service and attitude towards me, very ......”

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Mar 10,2015
Minithumbup
By: 'Abi'
Mar 10,2015
1 people found
this helpful
Very happy with the service and attitude towards me, very professional and friendly, positive talker. Very good at calling back when he said he would....
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“Selecting a house to rent is a very difficult task. ......”

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Mar 10,2015
Minithumbup
By: 'Manisha'
Mar 10,2015
0 people found
this helpful
Selecting a house to rent is a very difficult task. I have lots of questions to make sure that the house we are looking at is the right house for me. Jordon was polite, calm and patient. He understood my perspective and answered all my ...
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“Arranged viewing for Tuesday 10 of Feb. Courteous and helpful . Found ......”

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Mar 10,2015
Minithumbup
By: 'Neil'
Mar 10,2015
1 people found
this helpful
Arranged viewing for Tuesday 10 of Feb. Courteous and helpful . Found the property whilst driving by. Tom explained the process in detail. Kind Regards Neil Macwilliam...
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“Very good customer interaction. Asked what we were looking for ......”

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Mar 10,2015
Minithumbup
By: 'DP'
Mar 10,2015
1 people found
this helpful
Very good customer interaction. Asked what we were looking for and, importantly, listened. Proactive in telling us of new properties available and was honest if there was nothing available. Also looked slightly outside of our requirements to offer alternatives that perhaps we hadn't considered....
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“Jordan is very friendly and professional, willing to go the ......”

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Mar 10,2015
Minithumbup
By: 'Neal'
Mar 10,2015
0 people found
this helpful
Jordan is very friendly and professional, willing to go the extra mile and offered us some good advice when we were making the decision to rent the property...
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“Happy Customer, Sasha was outstanding in attitude and determination to ......”

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Mar 10,2015
Minithumbup
By: 'A'
Mar 10,2015
0 people found
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Happy Customer, Sasha was outstanding in attitude and determination to sell my property I'm pleased I sold through choices....
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“I am new to the whole idea of renting of ......”

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Mar 08,2015
Minithumbup
By: 'Barbara'
Mar 08,2015
0 people found
this helpful
I am new to the whole idea of renting of a property. Are the rentees supposed to decorate and problem solve for the Landlord - as well as pay his mortgage? The above property and others I have seen are sorely dirty and not fit ...
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“Chester and his colleagues at Choices were attentive to my ......”

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Mar 08,2015
Minithumbup
By: 'Duncan'
Mar 08,2015
0 people found
this helpful
Chester and his colleagues at Choices were attentive to my criteria from word go. So often estate agents try to push you up a bracket ignoring what's important to you, but this guy was a pleasure to deal with. A very easy-going nature, communicative and ...
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Comment on agent fees
Entirely acceptable, but would have thought referencing fees should have been discussed when they were required/escalated.
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“Fantastic service from Choices in Crawley, Aidan and the team ......”

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Mar 08,2015
Minithumbup
By: 'Victoria'
Mar 08,2015
0 people found
this helpful
Fantastic service from Choices in Crawley, Aidan and the team helped me find exactly what I was looking for. Out of all the millions of agents they stood out with their professional and efficient service. Will definitely be recommending to anyone else looking for properties ...
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“He has been helping me find my home. Thank you ......”

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Mar 08,2015
Minithumbup
By: 'Patel'
Mar 08,2015
0 people found
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He has been helping me find my home. Thank you Chris you help me lots. Will get my friends to use him also...
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“I rang up to enquire about one of your lettings ......”

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Mar 08,2015
Minithumbup
By: 'chris'
Mar 08,2015
2 people found
this helpful
I rang up to enquire about one of your lettings and Rebecca answered the phone, she sounded really happy and bubbly when she did, which was nice. especially as lots of the other letting agencies had been miserable. She was polite and helpful and I ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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