Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“She was attentive, nice, and helpful. She was all the ......”

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Apr 02,2015
Minithumbup
By: 'Gorka'
Apr 02,2015
0 people found
this helpful
She was attentive, nice, and helpful. She was all the time worried about us if we were doing everything that we need to properly. She took her time emailing and helping....
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“From indicating my interest in the property to putting down ......”

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Apr 02,2015
Minithumbup
By: 'Christopher'
Apr 02,2015
0 people found
this helpful
From indicating my interest in the property to putting down the deposit, Esme has been very effective at providing all of the details that I require and responding to any additional queries that I have. Esme also conducted herself very well at the property visit, ...
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“I have used choices for years and recently Tabatha has ......”

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Apr 02,2015
Minithumbup
By: 'Laila'
Apr 02,2015
1 people found
this helpful
I have used choices for years and recently Tabatha has become my contact point. I must say I find the communication and help totally flawless....
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“Was very responsive and friendly. Gave me all of the ......”

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Apr 02,2015
Minithumbup
By: 'PS'
Apr 02,2015
0 people found
this helpful
Was very responsive and friendly. Gave me all of the answers to my numerous questions and was quite happy to explain things that I didn't undestand. Very engaging and experienced....
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“Tabatha was very helpful, polite and knowledgeable. She was able ......”

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Apr 02,2015
Minithumbup
By: 'David'
Apr 02,2015
1 people found
this helpful
Tabatha was very helpful, polite and knowledgeable. She was able to find me a tenant immediately when all other agencies approached had failed. I would recommend her to others....
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Comment on agent fees
Fees are reasonable but can never understand why the costs of drawing up a tenancy agreement are so expensive. Most tenancy agreements are standard format documents that can be downloaded or purchased from a stationers and don't take long to draw up. Most solicitors seem to charge ridiculous prices for the work involved!
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“Tabatha has been fantastic to deal with, always very professional ......”

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Apr 02,2015
Minithumbup
By: 'Stebles'
Apr 02,2015
1 people found
this helpful
Tabatha has been fantastic to deal with, always very professional and quick to come back to me with updates. I've been on many viewings with her, and she's very helpful to work with. I look forward to taking on more properties and continuing to work ...
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Comment on agent fees
Fee's seem fair and reasonable compared to most agencies.
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“all the service that I'd received from Micheal was extremely ......”

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Apr 01,2015
Minithumbup
By: 'cleopatra'
Apr 01,2015
0 people found
this helpful
all the service that I'd received from Micheal was extremely professional, he communicated well and explain all the necessary details regards to the property clearly.. both katie and Michael are brilliant agents i will diffenatly recommend choice estate agency....
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“I have been dealing with Choices looking for properties. Rebecca ......”

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Apr 01,2015
Minithumbup
By: 'Nic'
Apr 01,2015
3 people found
this helpful
I have been dealing with Choices looking for properties. Rebecca has been very helpful with my search in finding the right property. Thank you for you help...
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“It was my first time looking into renting a property ......”

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Apr 01,2015
Minithumbup
Staff profile picture
Helen
By: 'jack.'
Apr 01,2015
4 people found
this helpful
It was my first time looking into renting a property and I got advised by a friend to use choices as my first option in finding a good property.After I had seen somewhere that I was interested in viewing the person that dealt with ...
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Comment on agent fees
The agents fees seem reasonable enough and very competitive in todays prices.
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“Michael was very easy to work with - and very ......”

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Mar 31,2015
Minithumbup
By: 'Mark'
Mar 31,2015
0 people found
this helpful
Michael was very easy to work with - and very curteous. We went around the property and took all the inventory, it was a very smooth process. I would recommend Michael and Choices....
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“We were very worried about tenancy premium. , Louise kindly helped ......”

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Mar 31,2015
Minithumbup
By: 'Syeda'
Mar 31,2015
0 people found
this helpful
We were very worried about tenancy premium. , Louise kindly helped us throughout and guide us which documents we need to provide in order to avoid paying extra as premium. Thanks...
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“The most unreliable,uncaring and inefficient letting agent that i ......”

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Mar 31,2015
Minithumbdown
By: 'A.Buckhoree.'
Mar 31,2015
3 people found
this helpful
The most unreliable,uncaring and inefficient letting agent that i unfortunately had to use.Never again am i going to use or ever recommend anybody to choice's letting services. The agent was suppose to check with customer's services and update me.Obviously she could not ...
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What agent could do to change your mind?
Kept her promises.
Attached Filesnbsp;
Comment on agent fees
The services provided in way reflect the fees that i have been paying to choies agency.
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“Efficient and nice team but they didn't have the good ......”

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Mar 28,2015
Minithumbup
By: 'Brice'
Mar 28,2015
0 people found
this helpful
Efficient and nice team but they didn't have the good proprety. Thank you for your effort and your energy....
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“She gave an excellent service starting from the she welcome ......”

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Mar 27,2015
Minithumbup
By: 'Emmanuel'
Mar 27,2015
0 people found
this helpful
She gave an excellent service starting from the she welcome to the office with good smile. Also she professionally handle the referencing for all prospective tenants.Furthermore, the way choice allowed me to use a guarantor due to one adverse credit. Finally, how the viewing ...
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Comment on agent fees
The fees are reasonable compared to other agents.
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“Katie is very fast and friendly and has a can ......”

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Mar 27,2015
Minithumbup
By: 'Rob'
Mar 27,2015
0 people found
this helpful
Katie is very fast and friendly and has a can do approach to things. She has a lot of energy and seems to react quickly despite a few issues with the tennant and the check out process. Good to have someone with energy on the ...
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“Esme is fantastic. Supportive, empathetic, assertive but gentle, organised and ......”

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Mar 27,2015
Minithumbup
By: 'Ama'
Mar 27,2015
0 people found
this helpful
Esme is fantastic. Supportive, empathetic, assertive but gentle, organised and knowledgable. She's always at the end of the phone and knows how to maintain control and assist two strong minded parties. Without Esmes flexibility and help myself and partner would not be facing a life ...
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“I have been desperately searching for an appropriate property for ......”

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Mar 27,2015
Minithumbup
By: 'Leannemc'
Mar 27,2015
0 people found
this helpful
I have been desperately searching for an appropriate property for what seamed like forever 1000s of different pictures on many different sights wrote numerous emails and getting no replies, I done a multi email on zoopla which I thought would have been the last thing ...
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“I called up choices when I saw a property I ......”

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Mar 27,2015
Minithumbup
By: 'Alaa'
Mar 27,2015
0 people found
this helpful
I called up choices when I saw a property I really liked online I spoke to Leah and she was very helpful and got us a viewing that day! Thank you for your excellent service!...
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“Matthew called me a few times to see if could ......”

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Mar 27,2015
Minithumbup
By: 'sanji'
Mar 27,2015
0 people found
this helpful
Matthew called me a few times to see if could help let my property. As I was already on with 2 agents I didn't see any reason to put it on with another one. On the third call I agreed to see Matthew as I only ...
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“Matthew has been a great help. I had one or 2 ......”

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Mar 27,2015
Minithumbup
By: 'Charlotte'
Mar 27,2015
0 people found
this helpful
Matthew has been a great help. I had one or 2 teething problems as to be expected. Matthew dealt with them very efficiently and replied to my emails promptly, even after normal working hours....
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“I am the landlord of an investment flat in south ......”

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Mar 27,2015
Minithumbup
By: 'Jane'
Mar 27,2015
1 people found
this helpful
I am the landlord of an investment flat in south Croydon. In February my previous tenant gave notice to end his tenancy. I am pleased to say that Michael Harris at Choices was extremely quick and helpful in finding a new tenant for my property. (...
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“Choices are a very good company. They are very up ......”

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Mar 27,2015
Minithumbup
By: 'Mr'
Mar 27,2015
0 people found
this helpful
Choices are a very good company. They are very up front about fees and charges so I am never being charged for something I do not know about. They also find tenants very quickly and of good standard. Chester and James have both been helpful ...
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Comment on agent fees
Yes
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“My husband and I rented a two bedroom flat in ......”

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Mar 26,2015
Minithumbup
By: 'Nith'
Mar 26,2015
0 people found
this helpful
My husband and I rented a two bedroom flat in Sutton, Christina was very helpful and knew a lot about the local schools which helped us with our choice to take the flat....
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“The agent is very very good and he understod me ......”

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Mar 26,2015
Minithumbup
By: 'mabel'
Mar 26,2015
0 people found
this helpful
The agent is very very good and he understod me perfet with my house.I need a house wich some things and he found it for me. He helped me so much....
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“Matthew called me to say that he could let my ......”

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Mar 26,2015
Minithumbup
By: 'Donna'
Mar 26,2015
1 people found
this helpful
Matthew called me to say that he could let my room for me as he had professional tenants on his books looking for rooms. Matthew talked me through the services and answered all my questions. I was so impressed with Matthew that I have now ...
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“Olivia has helped me to sell my property. She got ......”

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Mar 26,2015
Minithumbup
By: 'DianaL'
Mar 26,2015
0 people found
this helpful
Olivia has helped me to sell my property. She got us a very good price and we are happy with the service she has provided. She is a credit to herself and to choices. Will definitely use again....
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Comment on agent fees
Good
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“I initial met with Matthew who contact me via letter ......”

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Mar 26,2015
Minithumbup
By: 'Canada'
Mar 26,2015
1 people found
this helpful
I initial met with Matthew who contact me via letter to say that he had a tenant for my flat. Matthew went through his services and listened to my needs. He came up with a tailored package for me and I agreed for him to ...
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“Stephen has been very helpful & professional when dealing with me ......”

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Mar 26,2015
Minithumbup
By: 'Vikki'
Mar 26,2015
0 people found
this helpful
Stephen has been very helpful & professional when dealing with me and my husband. He has always called me when promised....
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“James was very professional when he came to value my ......”

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Mar 26,2015
Minithumbup
By: 'Akil'
Mar 26,2015
0 people found
this helpful
James was very professional when he came to value my flat. I was pleased with the service provided and have had no problems since. Very happy...
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“I am constantly looking for a project or HMO and ......”

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Mar 26,2015
Minithumbup
By: 'Rob'
Mar 26,2015
0 people found
this helpful
I am constantly looking for a project or HMO and stephen knows that. He has been very professional in arranging viewings and conducting them. Look forward to more purchases....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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