Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“So far very impressed with the service provided by Chris. ......”

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Apr 13,2015
Minithumbup
By: 'Mark'
Apr 13,2015
0 people found
this helpful
So far very impressed with the service provided by Chris. He has been on the ball and very proactive whilst sourcing potential buyers. I have found Chris very quick in answering any questions I have and I have full confidence in him....
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“Good Afternoon !!! I want to say a ''big Thank You'' ......”

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Apr 13,2015
Minithumbdown
By: 'IONUT'
Apr 13,2015
4 people found
this helpful
Good Afternoon !!! I want to say a ''big Thank You'' to Choices Agency from CRAWLEY,because they let me homeless and as well without money.I want to say ''THANK YOU'' for the untrained and unprofessional way of dealing my case to HOLLY and as ...
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THE MOST UNTRAINED STAFF :
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“Efficient at getting new tenants for my property and communicating ......”

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Apr 13,2015
Minithumbup
By: 'Marcus'
Apr 13,2015
0 people found
this helpful
Efficient at getting new tenants for my property and communicating with myself, the landlord. Also, good at maintaining the rent at the prevailing market rates and helping with the smooth running of the property....
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“Hi Esme,I hope you're okay well.I just wanted ......”

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Apr 10,2015
Minithumbup
By: 'Ray'
Apr 10,2015
0 people found
this helpful
Hi Esme, I hope you're okay well. I just wanted to thank you for the excellent customer service which I had received from you. You have been very helpful,polite, and warm to talk to. As a result, I referred your company to one of ...
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“I approached Choices in Coulsdon to find me a letting ......”

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Apr 10,2015
Minithumbup
By: 'Brian'
Apr 10,2015
1 people found
this helpful
I approached Choices in Coulsdon to find me a letting in Netherne Surrey. I was looked after by Tabatha Smith who I found to be extremely helpful and professional in her approach to finding a property for me. Finding my property took a while as ...
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“Response to enquiries was very fast, which made the renting ......”

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Apr 10,2015
Minithumbup
By: 'Cecilia'
Apr 10,2015
0 people found
this helpful
Response to enquiries was very fast, which made the renting process quite easy to understand go. Very friendly service with enthusiastic staff members....
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“I would just like to say am really big thank ......”

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Apr 09,2015
Minithumbup
By: 'Mr'
Apr 09,2015
0 people found
this helpful
I would just like to say am really big thank you to Ria. She had been a real great help getting throngs finalised on the sale of my property. It was taking longer than expected but she liased with everyone constantly and has made it ...
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“Stephen was excellent helping me with my purchase. Answered all ......”

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Apr 09,2015
Minithumbup
By: 'C.Taylor'
Apr 09,2015
0 people found
this helpful
Stephen was excellent helping me with my purchase. Answered all my questions I had, couldn't be happier. Very polite and friendly guy....
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“Choices have acted on my behalf as my agent for ......”

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Apr 09,2015
Minithumbup
By: 'John'
Apr 09,2015
0 people found
this helpful
Choices have acted on my behalf as my agent for a number of years and I have been very satisfied with the service they provide. Just recently my current tenant announced their intention to vacate my property and Jennifer has found a replacement tenant very ...
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“John and Olivia have been fantastic to deal with. I ......”

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Apr 09,2015
Minithumbup
By: 'Hagar'
Apr 09,2015
0 people found
this helpful
John and Olivia have been fantastic to deal with. I use agents all around the UK. As UK Small Developer of the Year and UK Landlord of the Year over the past several years I use a lot of UK agents. Choices and the Croydon ...
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“Out of all the agents I used, it was choices (......”

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Apr 09,2015
Minithumbup
By: 'Toyosi'
Apr 09,2015
0 people found
this helpful
Out of all the agents I used, it was choices (on the two occasions) that found me clients within days of informing them about the availability of the apartment. They gave me a good deal for the service I required from them. I found them ...
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Comment on agent fees
I found it to be ok compared to the fees from other agents
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“Really happy to finally be exchanging on our property tomorrow. ......”

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Apr 09,2015
Minithumbup
By: 'Adrian'
Apr 09,2015
0 people found
this helpful
Really happy to finally be exchanging on our property tomorrow. It's been a bit up and down but we have finally got there thanks to help of a certain young lady Ria. She's been amazing the last 2 weeks and me and my brother are thankful. ...
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“Sasha was helpful and despite me missing out on the ......”

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Apr 09,2015
Minithumbup
By: 'F'
Apr 09,2015
0 people found
this helpful
Sasha was helpful and despite me missing out on the property I wanted for my family at first she always kept me updated on its progress, as soon as their was an issue with the sale she remembered me and called me straight away! I ...
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“Louise was very hands on and professional. She contacted me ......”

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Apr 09,2015
Minithumbup
By: 'Caroline'
Apr 09,2015
0 people found
this helpful
Louise was very hands on and professional. She contacted me frequently to check up on the status of the flat and she personally took care of the cleaning to make sure it was done. This is for my elderly mother and it is the first ...
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“I had a very good experience using choices, Tabatha was ......”

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Apr 08,2015
Minithumbup
By: 'Knight'
Apr 08,2015
0 people found
this helpful
I had a very good experience using choices, Tabatha was very knowledgeable and really helped me when it came to getting everything sorted. Would certainly recommend to other and use again myself....
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“We had been looking for a property for a while ......”

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Apr 08,2015
Minithumbup
Staff profile picture
Nicola
By: 'Elizabeth'
Apr 08,2015
0 people found
this helpful
We had been looking for a property for a while but nothing was ticking all of the boxes until we saw this one. Nicola was very polite and helpful and not pushy like some of the others are. We haven't moved for a long time ...
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“I have just recently moved in and honestly couldn't be ......”

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Apr 08,2015
Minithumbup
By: 'AK'
Apr 08,2015
3 people found
this helpful
I have just recently moved in and honestly couldn't be happier with not only the property but also the service I received. Rebecca kept me up to date regularly (which most estate agents DONT do) which was a massive help as moving is very stressful ...
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“Very friendly and helpful agent, answered all my questions promptly ......”

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Apr 08,2015
Minithumbup
By: 'Kim'
Apr 08,2015
0 people found
this helpful
Very friendly and helpful agent, answered all my questions promptly and professionally. Very personable. Made a very tedious procrss more bearable....
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“I am most impressed with the service I have received ......”

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Apr 08,2015
Minithumbup
By: 'Mrs'
Apr 08,2015
0 people found
this helpful
I am most impressed with the service I have received from Matthew. I have just sent a request to let my property after a bad experience and have promptly received a response from Matthew. The paperwork was swiftly sorted and the property was ready to ...
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“I had a phone call from Sasha regarding the property ......”

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Apr 08,2015
Minithumbup
By: 'Kanubhai'
Apr 08,2015
0 people found
this helpful
I had a phone call from Sasha regarding the property been taken on for sale. I was losing hope and faith in estate agent due to previous experience with the previous estate agent I dealt with. After dealing with Sasha I am pleased to say ...
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“The services rendered to me by the Choices letting department ......”

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Apr 07,2015
Minithumbup
By: 'Haresh'
Apr 07,2015
0 people found
this helpful
The services rendered to me by the Choices letting department was good. Louise is eager and diligent girl. She was very good in dealing with me....
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“Sasha paid attention to what I was looking for making ......”

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Apr 06,2015
Minithumbup
By: 'Steph'
Apr 06,2015
0 people found
this helpful
Sasha paid attention to what I was looking for making the buying process that everyone dreads simple. She is a great person and I advise all to speak to her when looking for your home....
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“Thank you Chester for helping me find the flat before ......”

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Apr 06,2015
Minithumbup
By: 'Jana'
Apr 06,2015
0 people found
this helpful
Thank you Chester for helping me find the flat before it was too late! You have been so helpful and polite and I would definitely call you if I needed to move again...
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“Matthew was my first point of contact when I first ......”

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Apr 06,2015
Minithumbup
By: 'Michael'
Apr 06,2015
0 people found
this helpful
Matthew was my first point of contact when I first called up and he was ever so helpful with finding me a property but on occasions I spoke with Chester when Matthew wasn't available and he was equally as helpful. They both helped me and ...
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“Matthew and James have been very helpful with finding me ......”

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Apr 06,2015
Minithumbup
By: 'Karen'
Apr 06,2015
0 people found
this helpful
Matthew and James have been very helpful with finding me a new tenant for my property, they were quick, efficient and very professional throughout this process and couldn't fault their services. Very happy landlord....
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“Very helpful, called many times to arrange viewing the property.......”

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Apr 02,2015
Minithumbup
By: 'ANAND'
Apr 02,2015
0 people found
this helpful
Very helpful, called many times to arrange viewing the property.Very good communication with customers and advice about the property....
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“So very helpful and polite a pleasure to deal with ......”

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Apr 02,2015
Minithumbup
By: 'kath'
Apr 02,2015
0 people found
this helpful
So very helpful and polite a pleasure to deal with thank you so much for your assistance look forward to dealing with you...
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“All of our dealings with Nicola have been friendly and ......”

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Apr 02,2015
Minithumbup
Staff profile picture
Nicola
By: 'GenevieveW'
Apr 02,2015
0 people found
this helpful
All of our dealings with Nicola have been friendly and efficient. From the first meeting/valuation I felt I could get along with Nicola and trust what she had to say. She seems knowledgeable and experienced and was very positive about our potential pool of ...
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“Andrew Edewor was very professional regarding oppointments and keeping me ......”

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Apr 02,2015
Minithumbup
By: 'Dean'
Apr 02,2015
0 people found
this helpful
Andrew Edewor was very professional regarding oppointments and keeping me updated on sale of property, if Andrew didn't know the answer he would find out and let me know soon as possible.... Ria Jacobs was very helpful and efficient both Andrew and Ria work well ...
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“Me and Vicky had the pleasure of meeting Ria two ......”

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Apr 02,2015
Minithumbup
By: 'Vicky'
Apr 02,2015
0 people found
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Me and Vicky had the pleasure of meeting Ria two weeks back now. She took us a property on Merebank Lane which we loved straight away. Ria was persistent, cooperative and always kept us informed. Whilst placing the offer she guided us thought what to ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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