Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
View more properties
Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Asheley was extremely enthusiastic when showing us properties, she took ......”

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Apr 24,2015
Minithumbup
By: 'DNM'
Apr 24,2015
0 people found
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Asheley was extremely enthusiastic when showing us properties, she took the time to show us a variety as we are quite picky. Even though, we now have found with another estate agent I would recommend Asheley to anyone searching for a property and wish her ...
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“Asheley was an absolute star when looking for our new ......”

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Apr 24,2015
Minithumbup
By: 'Sam'
Apr 24,2015
0 people found
this helpful
Asheley was an absolute star when looking for our new house. She listened to all our requirements and found us the perfect property. From looking to moving in day, Ashley kept us in the loop and was a pleasure to deal with....
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“I am really happy with all of Heather's hard work ......”

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Apr 24,2015
Minithumbup
By: 'j'
Apr 24,2015
0 people found
this helpful
I am really happy with all of Heather's hard work and efforts. We had been looking to buy an investment property for a long time but it seemed a lot of agents just wanted to waste our time and book us into absolutely anything and ...
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“Asheley was incredibly helpful and efficient whilst helping me look ......”

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Apr 24,2015
Minithumbup
By: 'hollym'
Apr 24,2015
0 people found
this helpful
Asheley was incredibly helpful and efficient whilst helping me look for a home. I felt she really honest about the condition of the property and made sure everything went very smoothly for me. She even called to see how everything was after moving in. Thank ...
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“Michael was extremely efficient, helpful and professional. Hence, the confidence ......”

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Apr 24,2015
Minithumbup
By: 'AkinC'
Apr 24,2015
0 people found
this helpful
Michael was extremely efficient, helpful and professional. Hence, the confidence the landlord had him was founded as an agent of great repute. Michael was very pleasant and polite all the transaction. Which delivered in a timely fashion....
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Comment on agent fees
I was allowed to pay ‚£500 as against ‚£750 for the holding deposit.
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“Christina rented us a house in Sutton over two years ......”

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Apr 24,2015
Minithumbup
By: 'Gigel'
Apr 24,2015
0 people found
this helpful
Christina rented us a house in Sutton over two years ago, we have needed to renew our contract and she has been very helpful with this. Thank you for your help...
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“Esme Hinton was really helpful, she understood our needs straight ......”

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Apr 23,2015
Minithumbup
By: 'Tania'
Apr 23,2015
0 people found
this helpful
Esme Hinton was really helpful, she understood our needs straight away,we falling in love as soon as we saw the house for the first time! Thank you very much I hope that we will get the house....
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“Esme Hinton was really helpful, she understood our needs straight ......”

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Apr 23,2015
Minithumbup
By: 'Joao'
Apr 23,2015
0 people found
this helpful
Esme Hinton was really helpful, she understood our needs straight away, we falling in love as soon as we saw the house for the first time! Thank you very much I hope that we will get this amazing house!...
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“Put money down on a property, done referencing online , already ......”

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Apr 23,2015
Minithumbdown
By: 'Desire'
Apr 23,2015
4 people found
this helpful
Put money down on a property, done referencing online , already give notice to my landlord, after few days they call to say the owner has decided not to let then put prices up on website and place notice board infront of property. On top of ...
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“Esme is a very kind and friendly person. She understands ......”

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Apr 23,2015
Minithumbup
By: 'Hugo'
Apr 23,2015
0 people found
this helpful
Esme is a very kind and friendly person. She understands the needs of the tenant and she does her best to find the right house for us which she did and the house went beyond our expectations. Thank you very much Esme....
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“Efficient and extremely helpful. was polite and understanding to my ......”

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Apr 23,2015
Minithumbup
By: 'Frank'
Apr 23,2015
1 people found
this helpful
Efficient and extremely helpful. was polite and understanding to my request. So good that i put down holding deposit without actually seeing the property....
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Comment on agent fees
competitive
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“We needed a place to move asap. As we could ......”

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Apr 23,2015
Minithumbup
By: 'Amos'
Apr 23,2015
0 people found
this helpful
We needed a place to move asap. As we could have been made homeless as we had been given notice. We had previously been conned out of our good money from another estate agent when we appraoched choices. Bijal was very helpful and kind. We ...
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Comment on agent fees
Bit pricey but still worth the money
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“I am very pleased with the way in which I ......”

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Apr 23,2015
Minithumbup
By: 'S'
Apr 23,2015
0 people found
this helpful
I am very pleased with the way in which I have been treated and helped by William Dorker in finding and securing a property that I now am renting . I am happy with the patience that William has shown and have actually recommended a family ...
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“Very impressed with the friendly warm service by all the ......”

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Apr 23,2015
Minithumbup
By: 'Happy'
Apr 23,2015
0 people found
this helpful
Very impressed with the friendly warm service by all the staff I spoke to, especially danny Highly recommended to all...
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“At choices I found Will Donkor very helpful in finding ......”

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Apr 23,2015
Minithumbup
By: 'Krystal'
Apr 23,2015
0 people found
this helpful
At choices I found Will Donkor very helpful in finding a flat for me and my mum. He is very patient and explained everything the best he could. We have no issues so far and everything is looking good. Would definitely recommend to others!...
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“Tabatha has been very efficient in helping us find a ......”

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Apr 23,2015
Minithumbup
By: 'West'
Apr 23,2015
0 people found
this helpful
Tabatha has been very efficient in helping us find a house. Nothing has appeared to be to much to ask and it has been refreshing to see new type of estate agent who seems to genuinely want to help. I will hope I will always ...
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“Sasha was really helpful throughout the buying process. Whenever I ......”

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Apr 23,2015
Minithumbup
By: 'Anna'
Apr 23,2015
0 people found
this helpful
Sasha was really helpful throughout the buying process. Whenever I needed additional information (e.g. rental valuations or info about planning) she was extremely helpful. She was proactive and enthusiastic throughout. I always felt like I could call her with questions or concerns, as she ...
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“Ashley is a fantastic letting agent. She put me at ......”

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Apr 23,2015
Minithumbup
By: 'Lucy'
Apr 23,2015
0 people found
this helpful
Ashley is a fantastic letting agent. She put me at ease as soon as I met her and I felt assured she would be giving me trustworthy information and guidance. I'd recommend her to anyone who wanted to view a property and well.. Make one ...
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“Overall I've had a good experience and haven't encountered any ......”

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Apr 23,2015
Minithumbup
By: 'Marcia'
Apr 23,2015
0 people found
this helpful
Overall I've had a good experience and haven't encountered any problems. Will Donkor has given me good customer service and helped me greatly in finding a property. so far i am pleased with the service and how patient they have been. I would definitely recommend ...
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“Great company with very welcoming staff. I have had a ......”

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Apr 23,2015
Minithumbup
By: 'Babs'
Apr 23,2015
0 people found
this helpful
Great company with very welcoming staff. I have had a great experience with choices and although I have not yet found a property with them they are the only agent to give me regular updates and the only ones to read listen to what I ...
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“I have dealt with choices for 3 years and in the ......”

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Apr 23,2015
Minithumbup
By: 'Polly'
Apr 23,2015
4 people found
this helpful
I have dealt with choices for 3 years and in the past But In My current situation i didn't know where to turn but with rebbeca's help i felt at rest, she worked vastly and efficiently to try and help me with my search and the ...
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“The members of staff are very polite, they are good ......”

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Apr 22,2015
Minithumbup
By: 'Lee'
Apr 22,2015
0 people found
this helpful
The members of staff are very polite, they are good at selling the property. However they still don't know which garage is actually ours (this being a big issue as we have vehicles) furthermore communication with members of staff is very difficult with several calls ...
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“I was finding my search for a property extremely difficult ......”

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Apr 22,2015
Minithumbup
By: 'Mrs'
Apr 22,2015
0 people found
this helpful
I was finding my search for a property extremely difficult as I own two dogs, have a son of ten and I also have housing benefit top up. As much as I was signed up with many estate agencies, none of them put themselves out ...
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“Louise found me a great property very quickly, the whole ......”

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Apr 22,2015
Minithumbup
By: 'mohammed'
Apr 22,2015
0 people found
this helpful
Louise found me a great property very quickly, the whole move in process was very quick and professional. Im glad i choose choices as my letting agent. Thanks louise....
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“bijal helped me find a property in east croydon in ......”

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Apr 22,2015
Minithumbup
By: 'd'
Apr 22,2015
0 people found
this helpful
bijal helped me find a property in east croydon in wren court. Bijal had been very nice and helpful. She helped with any questions i had and was always available on the hpone to talk....
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“Helen sorted out my change of garantor. Getting worried it ......”

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Apr 22,2015
Minithumbup
Staff profile picture
Helen
By: 'Fiona'
Apr 22,2015
1 people found
this helpful
Helen sorted out my change of garantor. Getting worried it wouldn't be done in time Helen was very professional and very calm I was shouting on the phone. Thank you Helen appreciate all your help Fiona england...
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“I have found the staff members at Choices Caterham branch ......”

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Apr 22,2015
Minithumbup
By: 'Geoff'
Apr 22,2015
0 people found
this helpful
I have found the staff members at Choices Caterham branch to be thoroughly professional in dealing with my enquiries Re the letting of 1 St Marys Mount.I met Matthew Fay at the property for the initial viewing,he was very polite and helpful and answered ...
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“Upon meeting Michael I was thankful for his time management ......”

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Apr 21,2015
Minithumbup
By: 'Sue'
Apr 21,2015
0 people found
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Upon meeting Michael I was thankful for his time management skills, the service that I have recieved from Michael has been next to non, I feel that he has been there for me in my search for a new property always on hand to change ...
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“STEPHEN WAS VERY HELPFUL, COMMITTED TO GET THE SALE DONE, ......”

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Apr 21,2015
Minithumbup
By: 'FRAKO'
Apr 21,2015
0 people found
this helpful
STEPHEN WAS VERY HELPFUL, COMMITTED TO GET THE SALE DONE, FAST IN EMAIL REPLIES AND WELL AVAILABLE ON THE PHONE....
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“Both Katie and Sasha have been incredibly informative and helpful ......”

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Apr 21,2015
Minithumbup
By: 'Zoe'
Apr 21,2015
0 people found
this helpful
Both Katie and Sasha have been incredibly informative and helpful throughout the process. Had it not been for them both I wouldn't have found the perfect property and so a huge thumbs up from me!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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