Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Having recently undergone a change of tenant i have been ......”

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Apr 30,2015
Minithumbup
By: 'Philippa'
Apr 30,2015
1 people found
this helpful
Having recently undergone a change of tenant i have been very pleased with the service provided by Rebecca Foster at Choices in Horley. Rebecca has been very efficient and thorough throughout the process....
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“Katie has been very positive, helpful and competent. She has ......”

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Apr 30,2015
Minithumbup
By: 'Paula'
Apr 30,2015
0 people found
this helpful
Katie has been very positive, helpful and competent. She has responded to all our questions appropriately and in a timely manner unlike the other letting agents we had been considering using....
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“Christina Stracey at choices, sutton branch was extremely helpful, fast ......”

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Apr 29,2015
Minithumbup
By: 'Sora'
Apr 29,2015
0 people found
this helpful
Christina Stracey at choices, sutton branch was extremely helpful, fast and excellent at relaying information to the owner. The whole process of putting an offer, and getting it excepted went smoothly. Thanks for your help Christina...
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“Shasha has been very professional throughout. She has replied to ......”

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Apr 29,2015
Minithumbup
By: 'Ravi'
Apr 29,2015
0 people found
this helpful
Shasha has been very professional throughout. She has replied to all my calls and deal with this promptly. she is very knowledgeable in this field....
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“I almost gave up looking for a property but then ......”

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Apr 29,2015
Minithumbup
By: 'Claire'
Apr 29,2015
0 people found
this helpful
I almost gave up looking for a property but then Olivia approached me. I was sold not only on the property but on Olivia as a person too. She made me feel comfortable and did not pressure me in to my decision as many other ...
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“Choices has found me a property to rent. From start ......”

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Apr 29,2015
Minithumbup
By: 'LG'
Apr 29,2015
0 people found
this helpful
Choices has found me a property to rent. From start to finish the service has been second to none. Olivia knew exactly what I was looking for and the property fits me and my child down to a T. I habe never been so excited ...
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Comment on agent fees
About the same as other agencies if not slightly better.
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“This is the first time that I have used Choices ......”

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Apr 29,2015
Minithumbup
By: 'Gill'
Apr 29,2015
0 people found
this helpful
This is the first time that I have used Choices estate agents. I have used other agents in the area for other properties we have purchased. I met Lisa at the property on a Tuesday afternoon. I was late but it was no problem to ...
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“Very helpful throughout the purchase. Have used them many times ......”

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Apr 29,2015
Minithumbup
By: 'Harrison'
Apr 29,2015
0 people found
this helpful
Very helpful throughout the purchase. Have used them many times in the past and will be hopefully using them many times in the future....
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Comment on agent fees
Defiantly better than some of the larger agents.
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“I just wanted to write a quick review to say ......”

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Apr 29,2015
Minithumbup
By: 'Nicola'
Apr 29,2015
2 people found
this helpful
I just wanted to write a quick review to say how pleased I am with the service I have been provided with so far by Rebecca at the Horley Branch. As a landlord, we're going through a bit of a difficult time evicting our tenants ...
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Comment on agent fees
At the moment, no, as we're having problems with Customer Services in the Redhill branch.
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“Stephanie was both friendly and professional, ensuring all matters were ......”

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Apr 28,2015
Minithumbup
By: 'Daniela'
Apr 28,2015
0 people found
this helpful
Stephanie was both friendly and professional, ensuring all matters were addressed efficiently and effectively, offering advice and clear explanations to help clarify certain areas....
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“We have been searching for a house for a long ......”

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Apr 28,2015
Minithumbup
By: 'Andrew'
Apr 28,2015
0 people found
this helpful
We have been searching for a house for a long time. After viewing many houses, Stephen found the perfect home for us. He kept up brilliant communication during the whole process and was very willing to be as helpful as he could. He ensured that ...
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Comment on agent fees
The fees were a fair price and as expected.
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“Very useful and informative.Helpful for first time tenant like ......”

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Apr 28,2015
Minithumbup
By: 'Dan'
Apr 28,2015
0 people found
this helpful
Very useful and informative. Helpful for first time tenant like myself. Would recommend friends to use services. Good to get on with....
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Comment on agent fees
Would like to know why additional fees are put onto the transaction, even if yourselves will be recording a percentage of the rental payments each month.
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“Lisa, was the first person I met and she really ......”

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Apr 28,2015
Minithumbup
By: 'Robinah'
Apr 28,2015
0 people found
this helpful
Lisa, was the first person I met and she really tried so hard to get me a place, very helpful, drove me to several places to view places, she knows how to speak to customers and whenever I had a problem she was very helpful. ...
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Comment on agent fees
The fee is fine
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“whilst i was searching for a property jordan showed me ......”

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Apr 28,2015
Minithumbup
Staff profile picture
Helen
By: 'zara'
Apr 28,2015
0 people found
this helpful
whilst i was searching for a property jordan showed me round a few and always was very patient and answered any questions i had. Once i had found a property jordan did everything he could to make the process as smooth as possible. i would ...
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“I found Matthew Fay very helpful and professional, any enquires ......”

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Apr 28,2015
Minithumbup
By: 'Hayley'
Apr 28,2015
0 people found
this helpful
I found Matthew Fay very helpful and professional, any enquires I had was dealt with straight away and I was always kept up to date about the property I was moving into to. I met Matthew for the viewing of the property, he was very ...
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“Olivia was a great help in trying to find me ......”

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Apr 28,2015
Minithumbup
By: 'KeelyR'
Apr 28,2015
0 people found
this helpful
Olivia was a great help in trying to find me a property to rent. She showed me great properties but unfortunately my circumstances changed and I was no longer able to continue my search. However, when I do decide to look again I will definitely ...
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Comment on agent fees
Fair price
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“we bought a 2 bed terraced house. Open house was very ......”

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Apr 28,2015
Minithumbup
By: 'Naresh'
Apr 28,2015
0 people found
this helpful
we bought a 2 bed terraced house. Open house was very well organised and We had very good guidance about the property....
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“Katie was my point of contact with regards eviction proceedings ......”

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Apr 27,2015
Minithumbup
By: 'Mr'
Apr 27,2015
0 people found
this helpful
Katie was my point of contact with regards eviction proceedings at my flat. I was impressed by her regular contact throughout the process in that she updated me at every stage of the eviction. All in all, Katie contacted me by email on ten occasions ...
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“Asheley was an absolute delight from the start. We viewed 5 ......”

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Apr 27,2015
Minithumbup
By: 'Matt'
Apr 27,2015
0 people found
this helpful
Asheley was an absolute delight from the start. We viewed 5 properties with her before settling on Graham Road where she then took care of everything. The smoothest letting process I have ever had. Check in exactly on time and Asheley handled our query about the ...
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“Asheley made the reletting of my property a worry free ......”

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Apr 27,2015
Minithumbup
By: 'pantek'
Apr 27,2015
0 people found
this helpful
Asheley made the reletting of my property a worry free experience. My property had been listed with another agent for three weeks. Asheley managed to find the perfect tenants for me in four days and kept me informed throughout the process of referencing right up ...
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“I was only the guarantor for my mother's flat, but ......”

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Apr 27,2015
Minithumbup
By: 'ALenk'
Apr 27,2015
0 people found
this helpful
I was only the guarantor for my mother's flat, but met with Asheley on two occasions and found her incredibly polite and conscientiousness. Every thing we asked, no matter how minor, her advice and explanations were thorough, easy to understand and honest. She even gave ...
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“William has been extremely helpful to me in helping me ......”

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Apr 26,2015
Minithumbup
By: 'Errol'
Apr 26,2015
1 people found
this helpful
William has been extremely helpful to me in helping me in find and secure the property that I am now renting. He has been professional and polite every time we have spoken on the phone or have met up to do paperwork. I am very ...
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“We have been looking to move to a new rental ......”

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Apr 26,2015
Minithumbup
By: 'Joanne'
Apr 26,2015
0 people found
this helpful
We have been looking to move to a new rental property for some months as our previous landlord was looking to sell up. The team at choices Caterham and Chester personally have provided us with a very professional service. Chester helped us to find a ...
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“she is taking £500 for deposit for my property in tadworth ......”

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Apr 26,2015
Minithumbdown
By: 'shazad'
Apr 26,2015
5 people found
this helpful
she is taking £500 for deposit for my property in tadworth after 6week she found tenants for my flat ,as she taking £500 deposit from new tenants but in my case deposit is not goner go to landlord is go to agent that what she told me ,...
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“We saw a Property (Flat) with Choices and the 1st ......”

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Apr 26,2015
Minithumbup
By: 'Jared'
Apr 26,2015
0 people found
this helpful
We saw a Property (Flat) with Choices and the 1st one was nice but was not the way we wanted to go, In the end Choices told us about a Flat coming up and would give us a call - (Saying this we was with ...
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“After a lot of searching through various letting agencies we ......”

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Apr 26,2015
Minithumbup
By: 'AlexCR'
Apr 26,2015
0 people found
this helpful
After a lot of searching through various letting agencies we finally found the place we were after and this is all thanks to Asheley. She was very accommodating and took time to really listen to our wants and needs to find the appropriate properties within ...
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“She was very friendly and attentive. She also answered all ......”

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Apr 26,2015
Minithumbup
By: 'sarah'
Apr 26,2015
0 people found
this helpful
She was very friendly and attentive. She also answered all of our queries fully and seemed to know a lot about the area we were enquiring about. Overall a great experience....
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“Choices have been great in marketing and finding potential tenants ......”

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Apr 26,2015
Minithumbup
By: 'HKhan'
Apr 26,2015
0 people found
this helpful
Choices have been great in marketing and finding potential tenants for my property. This was achieved very quickly by them. I have been thoroughly impressed with Lisa Page who has been my contact from day one. Choices are highly recommended....
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“Ashley was very helpful, and professional. She had the correct ......”

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Apr 26,2015
Minithumbup
By: 'Laura'
Apr 26,2015
0 people found
this helpful
Ashley was very helpful, and professional. She had the correct answers to everything and always a quick response in returning my calls. I would highly recommended. Thank you Ashley for your hard work and understanding....
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“The agent provided useful information when requested, she also helped ......”

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Apr 24,2015
Minithumbup
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Helen
By: 'Annonamous'
Apr 24,2015
0 people found
this helpful
The agent provided useful information when requested, she also helped us get an extension for the property we are currently living in upon request....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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