Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“When I found myself looking for a property I wanted ......”

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May 29,2015
Minithumbup
By: 'TM'
May 29,2015
2 people found
this helpful
When I found myself looking for a property I wanted to secure something sooner rather than later. When I called Choices Olivia immediately arranged a viewing for me to take place that same day. The photographs and details of the property she sent me, were ...
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“We have a couple of properties with Choices that have ......”

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May 29,2015
Minithumbup
Staff profile picture
Nicola
By: 'Mrs'
May 29,2015
0 people found
this helpful
We have a couple of properties with Choices that have been rented for a number of years. Nicola has been our main point of contact and we have always been happy with the service provided. I would recommend them to anyone....
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Comment on agent fees
Happy with the fees as the service provided is worth it.
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“Bijal helped me find a nice studio in thornton heath. ......”

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May 28,2015
Minithumbup
By: 'amy'
May 28,2015
0 people found
this helpful
Bijal helped me find a nice studio in thornton heath. She was very help ful and kept us updated. We had a few issues and she helped resolve them....
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“I went to rent out rooms within my house and ......”

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May 28,2015
Minithumbup
By: 'Ade'
May 28,2015
0 people found
this helpful
I went to rent out rooms within my house and have gone through Choices which has been a great idea. The housing agent (Will Donker) has been very helpful and informative, plus keeps me constantly up to date with all applicants that are interested in ...
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“I found Sasha very friendly and professional when she called ......”

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May 28,2015
Minithumbup
By: 'Jessica'
May 28,2015
0 people found
this helpful
I found Sasha very friendly and professional when she called me regarding a property. She clearly knew the area that I was looking for and was able to tell me about 2 properties. She went through in detail how much it would cost to rent out ...
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Comment on agent fees
Good price as properties I have seen are of a good standard
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“Michael Harris has been very helpful in finding a suitable ......”

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May 28,2015
Minithumbup
By: 'Sabrina'
May 28,2015
0 people found
this helpful
Michael Harris has been very helpful in finding a suitable property for my son and I, he has been very helpful when filling out all the necessary forms and has been available when needed to answer any queries....
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“Me and my partner had been searching for a property ......”

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May 28,2015
Minithumbup
By: 'Emily'
May 28,2015
0 people found
this helpful
Me and my partner had been searching for a property to suit us for over a month and having been in contact with Mathew we found him extremely helpful and he was very understanding and took on board exactly what we wanted and managed to ...
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Comment on agent fees
We've only put our holding deposit down so far and currently going through referencing but so far fee's are fine!
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“Philippa helped me and my partner find a stunning 2 bedroom ......”

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May 28,2015
Minithumbup
By: 'Izzy'
May 28,2015
0 people found
this helpful
Philippa helped me and my partner find a stunning 2 bedroom flat in Brighton and we are looking to move in next week. We are glad we came to Choices....
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“Choices have let my property for seven years. I am ......”

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May 28,2015
Minithumbup
By: 'Mo'
May 28,2015
0 people found
this helpful
Choices have let my property for seven years. I am happy with the level of service that has been provided to me over the years. Asheley and Philippa are always on hand to answer my questions when I call the office. Thank you girls....
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“Esme has been very helpful and thorough ¢â‚¬â€œ and quick to ......”

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May 28,2015
Minithumbup
By: 'Anders'
May 28,2015
0 people found
this helpful
Esme has been very helpful and thorough ¢â‚¬â€œ and quick to respond which I usually find dragging on a bit. Overall very pleased....
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“The agent showed the the property and answered every question ......”

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May 28,2015
Minithumbup
By: 'Terry'
May 28,2015
0 people found
this helpful
The agent showed the the property and answered every question I had. Was informative about the area and travel links that I needed. He was polite and would recommend company and agent....
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“What a breath of fresh air. I was approached by ......”

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May 28,2015
Minithumbup
By: 'S.Pick'
May 28,2015
0 people found
this helpful
What a breath of fresh air. I was approached by Choices who sent me a letter saying they had someone who would be interested in my property so I called them up and arranged for a lovely young lady named Louise to come round. Louise ...
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Comment on agent fees
Reasonable and worth the fee they charge!
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“Holly was fantastico at finding property for me. I am ......”

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May 28,2015
Minithumbup
By: 'Elio'
May 28,2015
0 people found
this helpful
Holly was fantastico at finding property for me. I am happy with Holly and use her again when findimg new one! Grazie!...
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“Holly was great at finding a property for me, she ......”

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May 28,2015
Minithumbup
By: 'Nick'
May 28,2015
0 people found
this helpful
Holly was great at finding a property for me, she listened to all our needs and found us the perfect property quickly after we first missed out! We are overwhelmed with the customer service we received from Holly and Choices and would not hesitate to ...
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“Mr Tom Welch appreciated my need for rented accommodation as ......”

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May 28,2015
Minithumbup
By: 'AN'
May 28,2015
1 people found
this helpful
Mr Tom Welch appreciated my need for rented accommodation as a matter of urgency. I find he has a very high level of empathy towards the Client (me) which relaxes the client (me) He possesses a Rapid Response facet which he demonstrated for my needs. ...
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“I have been dealing with Esme from the Devonshire Square ......”

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May 28,2015
Minithumbup
By: 'aliceenglish'
May 28,2015
0 people found
this helpful
I have been dealing with Esme from the Devonshire Square branch and it has been a pleasant and easy experience. She talked me through everything I needed to do for my new tenancy, replied to emails and queries quickly, and so far everything has run ...
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“I had my property advertised with several agents before agreeing ......”

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May 28,2015
Minithumbup
By: 'Patel'
May 28,2015
0 people found
this helpful
I had my property advertised with several agents before agreeing to give Choices a try. Choices found me the perfect tenants within a week. Asheley and Larry kept me informed with the referencing procedure through to the tenants moving in. 10/10 for service...
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“Holly showed us around the flat on two occasions, making ......”

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May 28,2015
Minithumbup
By: 'Steve'
May 28,2015
1 people found
this helpful
Holly showed us around the flat on two occasions, making it possible for one of us to stay with the kids. She was polite, helpful and friendly at all times, making notes about the areas we questioned. She made the whole experience easy....
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“Helen was very positive and informative. She was able to ......”

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May 28,2015
Minithumbup
Staff profile picture
Helen
By: 'Eve'
May 28,2015
0 people found
this helpful
Helen was very positive and informative. She was able to tell us all that we needed to know in a way that was easy to understand. She kept us informed at all times step by step which meant we did not have to feel worried ...
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“Asheley showed me around a property in central brighton. I ......”

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May 28,2015
Minithumbup
By: 'Kim'
May 28,2015
0 people found
this helpful
Asheley showed me around a property in central brighton. I found the service to be professional. All members of staff at choices are polite and helpful on the phone. I recommend calling choices if you are looking to rent in the brighton area....
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“I have been very impressed with the service given so ......”

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May 28,2015
Minithumbup
By: 'Binks'
May 28,2015
1 people found
this helpful
I have been very impressed with the service given so far by the Coulsdon branch, Tabatha in particular has been exceptionally helpful and has filled me with a huge amount of confidence in the Choices company. I had previously been using a different agent and ...
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Comment on agent fees
Not the cheapest but worth it because they are more than capable of achieving what they tell you they will.
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“Danny was very kind all time. He didn't push me, ......”

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May 28,2015
Minithumbup
By: 'Maria'
May 28,2015
1 people found
this helpful
Danny was very kind all time. He didn't push me, which is something that I heat and a lot of agents use to do. He looks aprochable and honest....
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Comment on agent fees
Reasonable.
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“Lynsey has been excellent getting us to see the property ......”

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May 28,2015
Minithumbup
By: 'The'
May 28,2015
1 people found
this helpful
Lynsey has been excellent getting us to see the property ASAP and then putting our offer in. We found she explained all the paper work to us and answered any questions or queries nothing was too much trouble. We would recommend our family and friends ...
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“Danny is very helpful and friendly. He answers all our ......”

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May 28,2015
Minithumbup
By: 'Seyi'
May 28,2015
1 people found
this helpful
Danny is very helpful and friendly. He answers all our questions very promptly and is even supporting us in finding a third tenant for our property! Danny really made our property search stress free....
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“Michael is friendly, good-humoured and patient, with a can-do, positive ......”

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May 28,2015
Minithumbup
By: 'Aylla'
May 28,2015
1 people found
this helpful
Michael is friendly, good-humoured and patient, with a can-do, positive approach to our requirements. He is helpful and smiles a lot, which makes the whole experience of dealing with agents much more relaxing and stress-free....
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Comment on agent fees
I don't like paying fees as a tenant, but I know that it's normal. I also don't like being asked to pay ‚£75 pcm insurance.
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“Phillipa showed me a studio apartment and it was perfect ......”

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May 28,2015
Minithumbup
By: 'Layla'
May 28,2015
1 people found
this helpful
Phillipa showed me a studio apartment and it was perfect for me. She explained what the next steps would be and made the process very easy for me. Everyone told me that moving would be a stressful experience for my first time but it really ...
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“Will has been a great agent to work with, he ......”

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May 28,2015
Minithumbup
By: 'RAJ'
May 28,2015
0 people found
this helpful
Will has been a great agent to work with, he found me a place very quickly as i needed accommodation,fast , my landlord had sold the property so it was crucial to find somewhere quickly, i would recommend him to anyone who would like a ...
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“Zoe is a star! She's warn and friendly and goes ......”

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May 27,2015
Minithumbup
By: 'Brinda'
May 27,2015
1 people found
this helpful
Zoe is a star! She's warn and friendly and goes above and beyond to help find the right property for you. We have dealt with lots of estate agents since February 2015, and were becoming quite disillusioned by the customer service they gave - but Zoe ...
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“Lisa arranged viewings just 2 days after my valuation and I ......”

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May 27,2015
Minithumbup
By: 'Freda'
May 27,2015
0 people found
this helpful
Lisa arranged viewings just 2 days after my valuation and I accepted an offer a further 2 days later. Lisa's efficiency was responsible for this incredibly quick sale. She remained friendly and effective throughout and I found her very approachable. Lisa has a calm and reassuring attitude ...
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“Both ladies were very helpful in terms of arranging time ......”

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May 27,2015
Minithumbup
By: 'Bartosz'
May 27,2015
0 people found
this helpful
Both ladies were very helpful in terms of arranging time and date for viewing and in terms of explaining what documents are needed. All process went very smooth.Really appreciate it and definitely worth recommending....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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