Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I recently sold my property through Choices Estate agent. The ......”

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Jun 04,2015
Minithumbup
By: 'Raphael'
Jun 04,2015
0 people found
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I recently sold my property through Choices Estate agent. The property was sold within two weeks as soon as it was advertised. Mr Stephen Yorke did a brilliant job by giving me constant feedback from the arranged block viewings. Mr Yorke was also able to ...
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Comment on agent fees
The agent fees was great. It's cheaper than the general average agent fees.
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“Happy sales staff from the office where quick to organise ......”

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Jun 04,2015
Minithumbup
By: 'Mr'
Jun 04,2015
0 people found
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Happy sales staff from the office where quick to organise a viewing and then again to spend time showing us for a second viewing. Negotiations are on going regarding the house purchase....
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“Michael has done an excellent job in finding me a ......”

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Jun 04,2015
Minithumbup
By: 'Anna'
Jun 04,2015
0 people found
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Michael has done an excellent job in finding me a lovely home. He was very professional and polite at all times. I really appreciate his efforts. Thanks Michael....
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“We have received an excellent high level of customer service ......”

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Jun 04,2015
Minithumbup
By: 'Shan'
Jun 04,2015
0 people found
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We have received an excellent high level of customer service from Katie Rest. The best service we have received from an Estate agents. We commend her on her dedication to providing a tailored service to us as an individual customer and would recommend doing business ...
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“I first called in about the property and spoke with ......”

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Jun 04,2015
Minithumbup
By: 'Alma'
Jun 04,2015
0 people found
this helpful
I first called in about the property and spoke with Aiden who was extremely friendly and helpful. I have found that a lot of agencies can be unpleasant to deal with but this is not the case with Choices! Aiden and Lisa are delightful. They ...
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“Choices have been very helpful. I spoke to will and ......”

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Jun 04,2015
Minithumbup
By: 'richard'
Jun 04,2015
0 people found
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Choices have been very helpful. I spoke to will and he always very professional. Very good agent. Always smiling man and happy to talk to me....
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“Holly managed to find us the perfect property within 2 days ......”

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Jun 04,2015
Minithumbup
By: 'Alex'
Jun 04,2015
0 people found
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Holly managed to find us the perfect property within 2 days of speaking to her. She answered all questions promptly, this was important as we have never rented before. We cannot wait to move in to our new home and it's a pleasure dealing with Holly ...
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“If Tabatha is an accurate representation of all the staff ......”

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Jun 04,2015
Minithumbup
By: 'James'
Jun 04,2015
0 people found
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If Tabatha is an accurate representation of all the staff and Choices then they really are the company to use and trust. Tabatha is helpful, quick to return calls and knowledgeable. This agency appears to not wait around for sales as do many agents (they ...
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“Tabatha has been very helpful and efficient in sourcing a ......”

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Jun 04,2015
Minithumbup
By: 'Review'
Jun 04,2015
0 people found
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Tabatha has been very helpful and efficient in sourcing a tenant for my property in Banstead. She has appeared to work far harder than any other agent in the area and this is why I would tell people to use her. She is very approachable ...
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“Both Tom and Katie have been very helpful calling me ......”

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Jun 04,2015
Minithumbup
By: 'Louise'
Jun 04,2015
1 people found
this helpful
Both Tom and Katie have been very helpful calling me with any prospective properties and actually listening to my requirements! Very friendly and approachable!...
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“I got a letter from Matthew to say that he ......”

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Jun 04,2015
Minithumbup
By: 'maz'
Jun 04,2015
1 people found
this helpful
I got a letter from Matthew to say that he had a tenant for my property, so I invited him over to my property. Matthew made me feel at ease and took his time with the photos. I am very impressed with the property write ...
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“I was approached by Choices and their letting service that ......”

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Jun 04,2015
Minithumbup
By: 'M.'
Jun 04,2015
0 people found
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I was approached by Choices and their letting service that they could offer me. I spoke to a lady named Phillippa who explained fees and potential tenants she had for my property. I agreed to go ahead with them and within an hour they had 6 ...
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“Esme was very helpful when I was looking for a ......”

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Jun 03,2015
Minithumbup
By: 'Charlie'
Jun 03,2015
1 people found
this helpful
Esme was very helpful when I was looking for a property and organised for other housemates to be available to meet during viewings, where possible. This made the situation feel less stressful, as I had reservations regarding moving into a house where I had not ...
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“The agent arranged a viewing on a property that I'm ......”

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Jun 03,2015
Minithumbup
By: 'Maryam'
Jun 03,2015
0 people found
this helpful
The agent arranged a viewing on a property that I'm in the mist of purchasing. So far the agent has always been on hand to answer any of my quries and will always call back when required to do so. I have so far recieved ...
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“Tom has been extremely helpful and professional. He has promptly ......”

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Jun 03,2015
Minithumbup
By: 'Clare'
Jun 03,2015
1 people found
this helpful
Tom has been extremely helpful and professional. He has promptly dealt with any queries and concerns we have had. We are extremely happy with the service he has provided us with....
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“Right from the first call I made to Choices to ......”

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Jun 03,2015
Minithumbup
By: 'Fred'
Jun 03,2015
0 people found
this helpful
Right from the first call I made to Choices to enquire about changing managing agents for my rental property, I knew I was in good hands. The staff were professional, asked relevant questions and promised that the lettings manager, who was out of the office ...
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Comment on agent fees
I negotiated a lower than standard rate as I was looking to use Choices to manage my property indefinitely.
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“Olivia is helping me find property to rent. She very ......”

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Jun 03,2015
Minithumbup
By: 'Marcio'
Jun 03,2015
0 people found
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Olivia is helping me find property to rent. She very kind friendly and helpful. I will give her to anyone I find looking for property to rent....
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“Choices have been fantastic throughout our property search. They are ......”

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Jun 02,2015
Minithumbup
By: 'Ciara'
Jun 02,2015
0 people found
this helpful
Choices have been fantastic throughout our property search. They are unlike any other agency I have used. Olivia in the Coulsdon office has always been polite, friendly and helpful during this stressful time. She has made the process as simple and as easy as can ...
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“Sasha is great to deal with estate agents in the ......”

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Jun 02,2015
Minithumbup
By: 'Sandra'
Jun 02,2015
0 people found
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Sasha is great to deal with estate agents in the past just haven't seemed interested in what I'm asking for! Sasha made it her business to find out everything about my search and it has made the process so simple, Thanks Sasha!!...
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“Hello,I would recommend choices/Darren to anyone looking to ......”

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Jun 02,2015
Minithumbup
By: 'David'
Jun 02,2015
0 people found
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Hello, I would recommend choices/Darren to anyone looking to sell/buy there property. Darren & all his staff work so hard & nothing is too much trouble. Even after the sale when I had moved I received a call just to see how I was getting ...
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“Olivia has been helping me to find a property to ......”

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Jun 02,2015
Minithumbup
By: 'Jackson'
Jun 02,2015
0 people found
this helpful
Olivia has been helping me to find a property to rent for about a week now and she has been very helpful in my search. She always updates me and keeps me in the loop. She did find me a great property but unfortunately it ...
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Comment on agent fees
Seem to be about average.
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“Not only was Abigail polite, but she also volunteered relevant ......”

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Jun 01,2015
Minithumbup
By: 'Richard'
Jun 01,2015
0 people found
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Not only was Abigail polite, but she also volunteered relevant information at a competent level, to assist with my evicting my tenants to then enable my house sale with Choices....
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“A great service from choices I will use them again ......”

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Jun 01,2015
Minithumbup
By: 'Abdul'
Jun 01,2015
0 people found
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A great service from choices I will use them again I recommend dealing with Sasha she understood my needs as an investor with no explaintation needed a huge asset to choices!...
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“Olivia has been a superstar throughout my search for a ......”

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Jun 01,2015
Minithumbup
By: 'Stephen'
Jun 01,2015
0 people found
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Olivia has been a superstar throughout my search for a rental property. She has listened to all my wants and desires and has not failed to produce the goods. Absolutely fabulous darling! 5/5...
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“Really good service, Matthew found us the ideal property for ......”

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Jun 01,2015
Minithumbup
By: 'Abigail'
Jun 01,2015
1 people found
this helpful
Really good service, Matthew found us the ideal property for our budget in a prime location and everything was processed extremely quickly. Esme showed us around the property and was friendly and helpful. Overall excellent service and would (and have already!) recommend to friends....
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“My first contact Mr Stephen Yorke was when I showed ......”

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May 29,2015
Minithumbup
By: 'Ingrid'
May 29,2015
0 people found
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My first contact Mr Stephen Yorke was when I showed an interest in the above property and was in the process of putting in an offer. He was the negotiator. From the first point of contact he was extremely polite. This was my first experience ...
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“The estate agent was very helpful and responded quickly to ......”

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May 29,2015
Minithumbup
By: 'Divya'
May 29,2015
0 people found
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The estate agent was very helpful and responded quickly to any queries I had. The communication was good and organisation of property viewing was great!...
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“Organised property viewings Showed appropriate properties to meet my criteria ......”

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May 29,2015
Minithumbup
By: 'Girish'
May 29,2015
0 people found
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Organised property viewings Showed appropriate properties to meet my criteria for buying and within price range Would definitely recommend him Communication was good...
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“Tom was Brilliant, he was extremely helpful and went out ......”

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May 29,2015
Minithumbup
By: 'Kevin'
May 29,2015
0 people found
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Tom was Brilliant, he was extremely helpful and went out of his way to explain everything very clearly. I felt at ease and found him to be very easy to talk to and understand....
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“Micheal is a highly professional yet down to earth and ......”

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May 29,2015
Minithumbup
By: 'Y'
May 29,2015
0 people found
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Micheal is a highly professional yet down to earth and easy to talk to person. Very helpful and knowledgeable. Always willing to help and goes that extra mile to provide great customer service. I would recommend Michael to anyone who is looking for a property. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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