Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Reece was very helpful and personable, and made a effort ......”

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Jun 10,2015
Minithumbup
By: 'John'
Jun 10,2015
0 people found
this helpful
Reece was very helpful and personable, and made a effort to find a suitable property for myself and my wife. I would gave no issue in recommending other lrospective tenant contacting Reece and choices....
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“Laura was really helpful she found me the right property ......”

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Jun 10,2015
Minithumbup
By: 'jb'
Jun 10,2015
1 people found
this helpful
Laura was really helpful she found me the right property for my husband and I. Polite, friendly, efficient. I couldn't be happier with the service....
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Helpful, polite and friendly. Really pleased with their service. Would definitely use them again. Laura could not have done more to help.
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“Darren is very helpful and professional, knows the area and ......”

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Jun 10,2015
Minithumbup
By: 'Christina'
Jun 10,2015
0 people found
this helpful
Darren is very helpful and professional, knows the area and market very well. Always great viewings with Darren! Great service thank you...
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“Darren is a professional through and through.I am purchasing ......”

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Jun 10,2015
Minithumbup
By: 'Jenny'
Jun 10,2015
0 people found
this helpful
Darren is a professional through and through. I am purchasing a large portfolio via Choices and the level of service Darren has given to date is far superior than many agents I have dealt with in a long time. He is an asset to Choices....
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“Lyndey& her colleagues helped us professionally,very friendly and great ......”

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Jun 10,2015
Minithumbup
By: 'Liz'
Jun 10,2015
0 people found
this helpful
Lyndey& her colleagues helped us professionally,very friendly and great help and support! We found a place due to Choices (coulsdon)& these lovely ladies....
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“Helen was very professional and worked hard to get me ......”

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Jun 10,2015
Minithumbup
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Helen
By: 'Felicia'
Jun 10,2015
0 people found
this helpful
Helen was very professional and worked hard to get me a tenant very quickly. It was so easy working with her. She always updated what's going on. She understood my needs....
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“Great interaction and response time. Quick to understand your needs ......”

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Jun 09,2015
Minithumbup
By: 'Jango'
Jun 09,2015
0 people found
this helpful
Great interaction and response time. Quick to understand your needs and professional as well as friendly at the same time . Overall great service. Keep up the good work....
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Comment on agent fees
Competitive and similar to other agents
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“Matthew has been very helpful at providing information with regards ......”

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Jun 09,2015
Minithumbup
By: 'George'
Jun 09,2015
0 people found
this helpful
Matthew has been very helpful at providing information with regards to the next steps and what is needed from me. The whole process has been efficient and stress free, and I would thoroughly recommend Choices, particularly to those students searching for somewhere to live in ...
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“Nothing is too much trouble for Darren. He is proactive ......”

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Jun 09,2015
Minithumbup
By: 'Pam'
Jun 09,2015
0 people found
this helpful
Nothing is too much trouble for Darren. He is proactive in bringing deals to us and his enthusiasm is catchy....
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“I am pleased with the service that Choices has provided. ......”

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Jun 09,2015
Minithumbup
By: 'Nick'
Jun 09,2015
0 people found
this helpful
I am pleased with the service that Choices has provided. Olivia always returned my calls and made sure I was kept fully up-to-date. I will be using Choices again in the future when it comes to letting out my own property....
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“Throughout contact Esme is always friendly, knowledgable and easily approachable. ......”

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Jun 09,2015
Minithumbup
By: 'Matthew'
Jun 09,2015
0 people found
this helpful
Throughout contact Esme is always friendly, knowledgable and easily approachable. She was able to arrange viewings with very little notice and was able to advise on properties which suited my personal requirements. She explained the process thourougly and made clear everything which was required from ...
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“There is never a dull moment when you are around ......”

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Jun 09,2015
Minithumbup
By: 'Shaz'
Jun 09,2015
0 people found
this helpful
There is never a dull moment when you are around Olivia. She is friendly, enthusiastic and smiley! I will always use Choices when it comes to selling, buying, letting or renting a property. Definitely deserving of the NO.1 spot!...
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Comment on agent fees
Pay for what you get.
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“It was taking us forever to find a property but ......”

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Jun 08,2015
Minithumbup
By: 'Phillips'
Jun 08,2015
0 people found
this helpful
It was taking us forever to find a property but as soon as we got in contact with Choices they managed to find us one straight away. Olivia has kept us updated throughout the move in process and has never failed to return our calls. ...
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Comment on agent fees
No problems with agency fees.
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“Darren has done a great job finding the right properties ......”

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Jun 08,2015
Minithumbup
By: 'Tania'
Jun 08,2015
0 people found
this helpful
Darren has done a great job finding the right properties for our portfolio. He is friendly and fun to work with. We really missed his input when he was off sick but now he's back things seem to be moving well....
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“Asheley showed me around a studio apartment on Hove seafront. ......”

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Jun 08,2015
Minithumbup
By: 'Ellie'
Jun 08,2015
0 people found
this helpful
Asheley showed me around a studio apartment on Hove seafront. She wasn't pushy and even gave me ideas on how to maximise space in a small studio. I have decided to take a different studio but will be using all the ideas that Asheley shared. ...
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“Olivia has been helping me find a property for long ......”

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Jun 08,2015
Minithumbup
By: 'Mr'
Jun 08,2015
0 people found
this helpful
Olivia has been helping me find a property for long time now and finally she has done it! I am extremely picky person so olivia has done great job. Great property, great price, fantastic!...
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“I initially visited the office on Croydon Rd Caterham to ......”

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Jun 08,2015
Minithumbup
Staff profile picture
Nicola
By: 'Bola'
Jun 08,2015
1 people found
this helpful
I initially visited the office on Croydon Rd Caterham to discuss letting out my property. I spoke to Nicola and showed are around the Flat which was a few yards away from the office. I was quite suprised to receive a call within 24hrs from ...
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“Choices are a freindly helpful team and have kept good ......”

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Jun 07,2015
Minithumbup
By: 'Gwatkins'
Jun 07,2015
1 people found
this helpful
Choices are a freindly helpful team and have kept good communication thoughoit the process I would recommend them to anyone...
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“Helen and the team have managed my property superbly. Finding ......”

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Jun 07,2015
Minithumbup
Staff profile picture
Helen
By: 'Rob'
Jun 07,2015
1 people found
this helpful
Helen and the team have managed my property superbly. Finding new tenants when necessary, checking references, check outs etc. They have also managed issues quickly and efficiently. I would recommend them as an agency to any prospective landlords....
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“In all my time I have not come across any ......”

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Jun 05,2015
Minithumbup
By: 'Mike'
Jun 05,2015
0 people found
this helpful
In all my time I have not come across any agency like Choices. Every single member of staff is polite, considerate, friendly and extremely helpful. Olivia is a brilliant asset to Choices and is a perfect representation of how Estate Agents SHOULD be....
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“Danny was very professional and most of all friendly. He ......”

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Jun 05,2015
Minithumbup
By: 'Sabela'
Jun 05,2015
0 people found
this helpful
Danny was very professional and most of all friendly. He helped with all our questions, was always available and approachable if we had any questions. Never pushed us into making a decision and was very honest which is really appealing to me when searching for ...
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“Extremely helpful, Sarah put priority on finding me a property. ......”

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Jun 05,2015
Minithumbup
By: 'deb123'
Jun 05,2015
0 people found
this helpful
Extremely helpful, Sarah put priority on finding me a property. She was regularly in touch with new properties meeting my requirements. She answered all my questioned which gave me the confidence to go for a property with choices. I would be happy to use choices ...
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Comment on agent fees
Fair!
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“I have been renting my flat as a holiday flat ......”

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Jun 05,2015
Minithumbup
By: 'mohammad'
Jun 05,2015
1 people found
this helpful
I have been renting my flat as a holiday flat and Matthew contacted me to see if I was interested in a long term let. Matthew suggested renting room by room which I hadn't thought of before. I found Matthew to be friendly and knowledgeable....
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“Esme is always very friendly and bubbly every time I ......”

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Jun 05,2015
Minithumbup
By: 'Miss'
Jun 05,2015
0 people found
this helpful
Esme is always very friendly and bubbly every time I speak to her she handles my queries promptly, for example any queries I have Esme deals with them straight away and always calls me back to let me know the outcome it has never been ...
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“Michael and Katie been excellent towards service and made everything ......”

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Jun 05,2015
Minithumbup
By: 'Mohamed'
Jun 05,2015
0 people found
this helpful
Michael and Katie been excellent towards service and made everything straightforward and easy for renting a property. I have faced so much hassle towards renting a property. I felt it's fast service and great communication towards customer. Thanks Regards Mohamed...
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Comment on agent fees
Fees looks absolutely fine for the service they provided
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“Esme was a fantastic agent to be deal with. Got ......”

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Jun 05,2015
Minithumbup
By: 'CBower'
Jun 05,2015
0 people found
this helpful
Esme was a fantastic agent to be deal with. Got back to me with any queries I had quickly, explained everything clearly. Had a friendly and professional manner when we met and I was pleased that she contacted me about an available property so quickly ...
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Comment on agent fees
Fees were clearly explained.
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“Jamie was very helpful thoughout the whole process, he constantly ......”

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Jun 04,2015
Minithumbup
By: 'CptMorgan'
Jun 04,2015
1 people found
this helpful
Jamie was very helpful thoughout the whole process, he constantly kept us in the know about what was going on with our property. If he wasn't avalible to talk he would of passed information onto his colleagues who could give us the information or if ...
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“Michael was very helpful and found us a place almost ......”

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Jun 04,2015
Minithumbup
By: 'Nathaniel'
Jun 04,2015
0 people found
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Michael was very helpful and found us a place almost straight away, everything has felt so easy and smooth from start to finish. Thanks...
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Comment on agent fees
Reasonable, didn't seem high
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“Michael from Choices was their staff member who contacted me, ......”

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Jun 04,2015
Minithumbup
By: 'Chris'
Jun 04,2015
0 people found
this helpful
Michael from Choices was their staff member who contacted me, and arranged the paperwork for the flat I am renting now. I was in touch with him via phone and e-mail (I was relocating from the South West) and I found him very responsive, with ...
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Comment on agent fees
Nothing wrong with the fees, however, there were a few issues with the condition of the property (WC not flushing, broken drawer in the freezer, broken wardrobe, etc.) that I have discovered when I moved in. Not sure whether it is estate agency's or landlord's responsibility, however, in my case the agency is acting on behalf of the landlord. Hopefully, these matters will be sorted out quickly.
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“Will has been very helpful. He helped me find the ......”

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Jun 04,2015
Minithumbup
By: 'ben'
Jun 04,2015
0 people found
this helpful
Will has been very helpful. He helped me find the perfect 3 bed house. He is such a nice guy, he is always available to talk. Noramlly with agents i felt a lot of pressure but will was the opposite and cared about what i wanted....
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Comment on agent fees
In line with other agents
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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