Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“An amazing estate agents, Ashley worked really hard to get ......”

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Jun 25,2015
Minithumbup
By: 'Rachel'
Jun 25,2015
0 people found
this helpful
An amazing estate agents, Ashley worked really hard to get me out of a tricky situation so I could rent a property.. Always good with coming back to me if I had a problem with the referencing form and if I had any problems with ...
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“Katie has been very pleasant to deal with throughout, she ......”

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Jun 24,2015
Minithumbup
By: 'Asif'
Jun 24,2015
0 people found
this helpful
Katie has been very pleasant to deal with throughout, she understood and acted on my requirements with no fuss. I appreciate her being flexible to my requests and finding tenants I'm very happy with. She has also been straightforward and trustworthy which is the most ...
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Comment on agent fees
Just for clarity the VAT inclusive commission percentage should be more upfront with clients. There are cheaper agents but i am satisfied with the service.
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“Thank you very much Ashleyr. I really appreciated all what ......”

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Jun 24,2015
Minithumbup
By: 'Faryaneh'
Jun 24,2015
0 people found
this helpful
Thank you very much Ashleyr. I really appreciated all what you did for me! You are always there to help me with my property!...
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“Having purchased in excess of £150 million pounds worth of property, ......”

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Jun 24,2015
Minithumbup
By: 'Nicholas'
Jun 24,2015
0 people found
this helpful
Having purchased in excess of £150 million pounds worth of property, I was incredibly impressed with Zoe Banks. Swift, professional negotiations and dealt with in an extremely professional manner....
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“I had been looking for a property for some time ......”

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Jun 23,2015
Minithumbup
By: 'Yasmin'
Jun 23,2015
0 people found
this helpful
I had been looking for a property for some time and Choices immediately found one that suited all my needs and requirements. They avoided showing me properties I really would not like, and made sure that all my criteria was met. I am very happy ...
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“I have been dealing with Chester over the last few ......”

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Jun 23,2015
Minithumbup
By: 'SAP'
Jun 23,2015
0 people found
this helpful
I have been dealing with Chester over the last few weeks during the transition of tenants. He has kept me up to date throughout the whole process, which is important not only for myself but also the tenant regarding any problems with the flat....
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“Chester has been very kind and helpful to me. He ......”

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Jun 23,2015
Minithumbup
By: 'Sara'
Jun 23,2015
0 people found
this helpful
Chester has been very kind and helpful to me. He has a bubbly personality and is very professional. I appreciate his enthusiasm in finding my ideal property....
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“Superb service by Tom at Horley. Kept informed at all ......”

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Jun 23,2015
Minithumbup
By: 'Lindsay'
Jun 23,2015
2 people found
this helpful
Superb service by Tom at Horley. Kept informed at all times and a pleasure to deal with. Would definitely recommend....
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“Choices have provided me with an excellent customer service throughout ......”

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Jun 22,2015
Minithumbup
By: 'Richard.O'
Jun 22,2015
0 people found
this helpful
Choices have provided me with an excellent customer service throughout the move in process. I could not ask for a better team of individuals to help me on my property searh and I have the upmost gratitude for all their hard work. Olivia displayed professionalism, ...
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Comment on agent fees
Can't complain.
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“I got in touch Esme regarding the property in Mudchute ......”

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Jun 22,2015
Minithumbup
By: 'Franklin'
Jun 22,2015
0 people found
this helpful
I got in touch Esme regarding the property in Mudchute and immediately arranged a viewing. Although I got lost while finding a way to the property, she waited patiently and guided me to reach the destination. She advised me on the property and the area ...
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“Absolutely shocking customer service and clearly not interested in anything ......”

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Jun 22,2015
Minithumbdown
By: 'Andy'
Jun 22,2015
4 people found
this helpful
Absolutely shocking customer service and clearly not interested in anything other than earning commission without any regards for ethics or providing any value adding activity. I was a tenant for c10 years and not once did Choices contact myself. Upon leaving the property I agreed ...
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What agent could do to change your mind?
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By: lou
Aug 20, 2015
View all comments (2)
Once in a property let by choices and the have your money they really couldn't care less never in all my years of renting have I come across such a shocking customer service department they come up with excuse after excuse to why repairs are taking so long to be sorted lie to cover their own backs for their inability to manage properties and continually pass the blame. You are promised calls back which never happen and surprisingly when you ask to talk to a manager they are in a meeting or its t ...

“We found him to be very helpful to find us ......”

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Jun 21,2015
Minithumbup
By: 'William'
Jun 21,2015
2 people found
this helpful
We found him to be very helpful to find us a property to suit our needs ! We have to come to stay in Horley to be with family during a very stressful time and he was very understanding ! He could not do enough for us ...
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“So far (20 June 2015) I have found Stephanie Wheeler to be ......”

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Jun 21,2015
Minithumbup
By: 'Julian'
Jun 21,2015
0 people found
this helpful
So far (20 June 2015) I have found Stephanie Wheeler to be a proactive and informed service provider. She is alert to the requirements of a property buyer (i.e. me) and likewise, I would have thought, to those of a seller. I am happy to do ...
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“Both agent were very helpful and supportive, I could not ......”

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Jun 21,2015
Minithumbup
By: 'yewana'
Jun 21,2015
0 people found
this helpful
Both agent were very helpful and supportive, I could not be more happy with the service and would recommend them and the agency to the general public...
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Comment on agent fees
Lisa and Reece were very helpful, supportive throughout the process and I will recommenrecommend them and the agency to anyone
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“Chris has been very good at finding me property. He ......”

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Jun 21,2015
Minithumbup
By: 'mr'
Jun 21,2015
0 people found
this helpful
Chris has been very good at finding me property. He calls me all the time updating me which I like. thank you Chris...
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“Where I have only been in England a short time ......”

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Jun 21,2015
Minithumbup
By: 'Amarachi'
Jun 21,2015
0 people found
this helpful
Where I have only been in England a short time and this being the first time i have lived alone, I was verynervous about renting a place in london. Danny changed all that for me. He found me a lovely property and i am very ...
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“Olivia has helped me to find a property to rent. ......”

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Jun 19,2015
Minithumbup
By: 'Amin'
Jun 19,2015
0 people found
this helpful
Olivia has helped me to find a property to rent. I am happy with the overall service she has provided me and am happy to use her again. The fees were fairly priced and Choices made the process simple and easy for me. No complaints ...
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“I feel Sasha really cares about my mum in my ......”

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Jun 19,2015
Minithumbup
By: 'Lisa'
Jun 19,2015
0 people found
this helpful
I feel Sasha really cares about my mum in my mums search she struggled to find the right property but Sasha never gave up on her resulting in a home she is now in love with! Sasha I can not Thank You enough....
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“Danny has been amazing throughout the whole time of dealing ......”

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Jun 18,2015
Minithumbup
By: 'Nuria'
Jun 18,2015
0 people found
this helpful
Danny has been amazing throughout the whole time of dealing with us, he's kept us up to date with any details we need to know, even on his days off whenever I call him he is very friendly and assists me with any questions I ...
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“Sasha has been very helpful trying to find me and ......”

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Jun 18,2015
Minithumbup
By: 'Joseph'
Jun 18,2015
0 people found
this helpful
Sasha has been very helpful trying to find me and my family a property to rent. She knows my situation and has helped me so much. I haven't found a property just yet but I will definitely stay with choices....
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“Initially I was given the wrong information by the current ......”

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Jun 18,2015
Minithumbup
By: 'tenant'
Jun 18,2015
0 people found
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Initially I was given the wrong information by the current tenant. I went in to see Matthew at the branch and he was extermly helpfull and guided me throughout the process....
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“Danny was a very professional and friendly real estate agent.......”

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Jun 18,2015
Minithumbup
By: 'Gary'
Jun 18,2015
0 people found
this helpful
Danny was a very professional and friendly real estate agent. I first got in contact with him through spareroom and each time I communicated with him, he was very quick to respond. He was also very honest when I asked him questions about the property ...
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Comment on agent fees
I would prefer if the amount of fee's and how and when they will be paid were told before agreeing to put down a deposit.
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“Tabatha is always so good to deal with she is ......”

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Jun 18,2015
Minithumbup
By: 'Andrew'
Jun 18,2015
0 people found
this helpful
Tabatha is always so good to deal with she is honest and straight to point. This is what I needed when it came to finding a property. The move seemed smooth and uncomplicated. Happy to recommend....
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“I am looking for a property to rent in Coulsdon ......”

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Jun 18,2015
Minithumbup
By: 'GH'
Jun 18,2015
0 people found
this helpful
I am looking for a property to rent in Coulsdon and Olivia has been BY FAR the best agent when it comes to keeping me up-to-date and informed. She is also the friendliest and most charming agent I have contacted to date. I will definitely ...
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“I contacted choices because of the all the good reviews ......”

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Jun 18,2015
Minithumbup
By: 'Bob'
Jun 18,2015
0 people found
this helpful
I contacted choices because of the all the good reviews that I have read and I glad to be adding another! Tabatha did as she told me she would and found me what I would say is a perfect tenant within 3 days of being instructed. ...
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“I dealt with numerous agents throughout the London area and ......”

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Jun 17,2015
Minithumbup
By: 'Jamie'
Jun 17,2015
0 people found
this helpful
I dealt with numerous agents throughout the London area and overall the experience was appalling. However the levels of customer service from Esme Hinton of choices was exceptional. She was friendly, polite, honest and extremely helpful in regards to me securing a new property. I ...
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Comment on agent fees
I felt the Agency fee's were fairly excessive.
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“I call up today and found the members of staff ......”

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Jun 17,2015
Minithumbup
By: 'Cat'
Jun 17,2015
0 people found
this helpful
I call up today and found the members of staff very helpful. They listened to my circumstances and helped me with what I needed to do. The arranged a viewing for me on that day they were on time and answered questions that I asked. ...
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“Olivia help me to find a property in the Kenley ......”

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Jun 17,2015
Minithumbup
By: 'JCastaldo'
Jun 17,2015
0 people found
this helpful
Olivia help me to find a property in the Kenley area. She very polite, friendly, lovely lady and tries her best for me. I am very happy with Choices....
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“I asked Sasha to do the impossible for me when ......”

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Jun 16,2015
Minithumbup
By: 'Mr'
Jun 16,2015
0 people found
this helpful
I asked Sasha to do the impossible for me when buying this investment and she was successful, I recognise how much work she had to do for me and am pleased with the outcome!...
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“Esme at Choices helped me a lot through the whole ......”

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Jun 16,2015
Minithumbup
By: 'Frederick'
Jun 16,2015
0 people found
this helpful
Esme at Choices helped me a lot through the whole process of moving in to my new room. I didn't know what to do as this was my first room rented through an agency, and to be honest I was a bit confused and surprised ...
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Comment on agent fees
Everything seems to the usual standards, was reasonably priced.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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