Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Tom and Rebecca have been extraordinarily helpful and dealt with ......”

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Jul 06,2015
Minithumbup
By: 'Karl'
Jul 06,2015
1 people found
this helpful
Tom and Rebecca have been extraordinarily helpful and dealt with the issues I raised in an enthusiastic and timely manner. Nothing was too much trouble ....
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“Choices got a really friendly and helpful staff. Stephanie, one ......”

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Jul 05,2015
Minithumbup
By: 'Roshan'
Jul 05,2015
0 people found
this helpful
Choices got a really friendly and helpful staff. Stephanie, one of friendly staff who helped me and continued keep in touch regularly during the period of buying property and gave me all the information and explained me everything in detail. I would definitely recommend the ...
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“Excellent service. We were looking for a property for such ......”

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Jul 05,2015
Minithumbup
By: 'Serena'
Jul 05,2015
0 people found
this helpful
Excellent service. We were looking for a property for such long time. Aidan found an amazing house for us and he was providing an excellent customer service. Reece showed us the property in a very politely and patience way. Thanks for your help guys...
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“Jordan Carroll is an absolute pleasure to deal with. He ......”

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Jul 04,2015
Minithumbup
By: 'ZCV'
Jul 04,2015
0 people found
this helpful
Jordan Carroll is an absolute pleasure to deal with. He is charming and knowledgable when responding to my requests & queries....
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“I have been very impressed with Nichola's tenacity and knowledge ......”

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Jul 03,2015
Minithumbup
Staff profile picture
Nicola
By: 'Mrs'
Jul 03,2015
0 people found
this helpful
I have been very impressed with Nichola's tenacity and knowledge of both the local rental market and her client database. Through using her skills she was able to persuade me to advertise my property through Choices, after an unsuccessful period spent with another agent. Nicola ...
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“He is very friendly and informative member of staff. He ......”

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Jul 03,2015
Minithumbup
By: 'Dolly'
Jul 03,2015
0 people found
this helpful
He is very friendly and informative member of staff. He listened and took the time to understand the importance of locating the correct type of tenant for my flat and organised an appointment where I could meet the prospective tenant. He kept me regularly informed ...
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“I found Joe to be very helpful with my needs. ......”

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Jul 03,2015
Minithumbup
By: 'Paul'
Jul 03,2015
2 people found
this helpful
I found Joe to be very helpful with my needs. he wanted to know as much details about my situation to find me the the right property for my budget. i have contacted many letting agents and Joe has been the most helpful so far....
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“Esme was very enthusiastic and found me a Property perfect ......”

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Jul 03,2015
Minithumbup
By: 'Tamara'
Jul 03,2015
0 people found
this helpful
Esme was very enthusiastic and found me a Property perfect for my needs and in my price range. As well as this she was efficient in getting me the paper work and accurate with her information....
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“Jordan was very polite and helpful. He seemed to understand ......”

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Jul 03,2015
Minithumbup
By: 'Chris'
Jul 03,2015
0 people found
this helpful
Jordan was very polite and helpful. He seemed to understand what we were looking for and was very positive in finding the right kind of property, rather than bombard us with anything that came available. He was also very friendly which helps in what can ...
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Comment on agent fees
I feel all agent fees are excessive in the extreme. It's an expensive business moving house and adding all these extra costs on top can not only put people off moving, but make it barely affordable.
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“I am very happy with Olivia. She is understanding of ......”

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Jul 03,2015
Minithumbup
By: 'A_Chandler'
Jul 03,2015
0 people found
this helpful
I am very happy with Olivia. She is understanding of our situation and has helped us to find a good property very quickly. I am looking forwards to getting moved out of my current property in to this one....
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“Leah really helped to smooth the rental process for myself ......”

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Jul 03,2015
Minithumbup
By: 'H.F.'
Jul 03,2015
0 people found
this helpful
Leah really helped to smooth the rental process for myself and my husband. It was a stressful time but Leah helped to remove some of the worry by explaining things fully and by answering or queries promptly....
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Comment on agent fees
The agent¢â‚¬â„¢s fees are very high for referencing charges - ‚£90 per person plus an extra ‚£165 on top for "admin"! Also watch out for the extra ‚£80 PER MONTH fee for insurance! This can be removed if you ask but if you don¢â‚¬â„¢t question it you will probably end up having to pay it.
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“I wanted to let you know what a huge help ......”

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Jul 03,2015
Minithumbup
By: 'Mark'
Jul 03,2015
0 people found
this helpful
I wanted to let you know what a huge help Finlay has been. I've had the worst tenant who has cut down a huge oak tree which was believed to have a TPO in, hedges, she's taken the carpet out the house and covered it ...
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“Darren was very helpful in our purchase of our investment ......”

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Jul 03,2015
Minithumbup
By: 'Mr'
Jul 03,2015
0 people found
this helpful
Darren was very helpful in our purchase of our investment property. Being an experienced investor, I have had dealings with many estate agents. Darren was amongst the top as he was clear in his communication and his response to our calls. I look forward to ...
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“Esme was very helpful from start to finish. She was ......”

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Jul 03,2015
Minithumbup
By: 'Kieran'
Jul 03,2015
0 people found
this helpful
Esme was very helpful from start to finish. She was also very prompt with emails and also responded very quickly to any questions we had. Thank you for all your help....
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“The way in which Elle handled my issue was beyond ......”

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Jul 03,2015
Minithumbup
By: 'B'
Jul 03,2015
0 people found
this helpful
The way in which Elle handled my issue was beyond perfect. She really took the time to listen and also explain all the details. She acted impartial and made sure that I felt heard. She is a real asset to Choices and really shows empathy ...
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“Hi, I was contacted today by Joe and he asked ......”

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Jul 02,2015
Minithumbup
By: 'Kim'
Jul 02,2015
1 people found
this helpful
Hi, I was contacted today by Joe and he asked if I would leave a review following our call as he is still training in his new role. I am pleased to say that the service I received was excellent, he was able to identify ...
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“I am happy that Stephen managed to sell my property ......”

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Jul 02,2015
Minithumbup
By: 'Jason'
Jul 02,2015
0 people found
this helpful
I am happy that Stephen managed to sell my property for an additional £16,000 within a week of it going back on the market....
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“Very responsive and dealt with me with excellent customer service. ......”

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Jul 02,2015
Minithumbup
By: 'Sayinthen'
Jul 02,2015
0 people found
this helpful
Very responsive and dealt with me with excellent customer service. I would be keen to work woth Stephen again. They were able to deal with all my queries and were very friendly. But the main thing was the excellent communication....
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“Lynsey was very helpful and very professional. She helped me ......”

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Jul 02,2015
Minithumbup
By: 'Liz'
Jul 02,2015
0 people found
this helpful
Lynsey was very helpful and very professional. She helped me through everything about looking for renting a property, and managed to find me a perfect place to live. I would definitely recommend Choices and Lynsey to anybody....
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“Asheley helped my son find a house in a shared ......”

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Jul 02,2015
Minithumbup
By: 'Slambert'
Jul 02,2015
0 people found
this helpful
Asheley helped my son find a house in a shared house. She has been helpful throughout the referencing procedure. He is now looking forward to moving in this month...
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“Amazing branch, amazing management and amazing customer service and care. ......”

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Jul 02,2015
Minithumbup
By: 'Alice'
Jul 02,2015
0 people found
this helpful
Amazing branch, amazing management and amazing customer service and care. Katie leads an exceptional service and is a great operations an service manager. Thank you Choices for a great experience A +++...
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“I am in process of buying a flat on lodge ......”

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Jul 02,2015
Minithumbup
By: 'Mahendra'
Jul 02,2015
0 people found
this helpful
I am in process of buying a flat on lodge road. Chris phoned me if I was interested and made viewing appointment on weekend as per my request. He did go beyond to help me get the deal through including negotiating. Leasing with mortgage broker. ...
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“Asheley showed me around two properties in central brighton. She ......”

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Jul 02,2015
Minithumbup
By: 'Will'
Jul 02,2015
0 people found
this helpful
Asheley showed me around two properties in central brighton. She was really helpful, she gave me ideas on how to find furniture for free and maximise space in small rooms. Excellent estate agent! I recommend giving choices a call and asking for Asheley....
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“Phillipa has been great, found me a property quickly that ......”

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Jul 02,2015
Minithumbup
By: 'Mr'
Jul 02,2015
0 people found
this helpful
Phillipa has been great, found me a property quickly that was perfect for me and made the process a smooth running. Thanks for all your help. I would recommend Choices to anyone I know who is looking to rent....
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“I found my experience using choices to be very good ......”

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Jul 02,2015
Minithumbup
By: 'Heather'
Jul 02,2015
0 people found
this helpful
I found my experience using choices to be very good as I was always informed of new properties and found Jordan to be very helpful...
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“Sasha has always been a star! She is so efficient ......”

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Jul 02,2015
Minithumbup
By: 'Paul'
Jul 02,2015
0 people found
this helpful
Sasha has always been a star! She is so efficient and I feel like I've known her a life time she definitely knows an investment when she see's one. She will lead a successful life and the oppurtuities in front of her are endless....
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“Sasha has been excellent from the very beginning, very efficient ......”

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Jul 02,2015
Minithumbup
By: 'Mrs'
Jul 02,2015
0 people found
this helpful
Sasha has been excellent from the very beginning, very efficient and helpful. She is certainly an asset to the company, and I would definitely recommend Sasha in Choices to help on any prospective buyers. A real Star! Sasha, well done and thank you! Mrs Y ...
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“My experience with Zoe was very good, she was patient ......”

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Jul 02,2015
Minithumbup
By: 'Ms'
Jul 02,2015
0 people found
this helpful
My experience with Zoe was very good, she was patient and understanding, she also displayed professionalism and was able to answer any concerns I had pertaining to the property I proposed to purchase and keeps me informed....
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“We have been dealing with Joe for a little while ......”

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Jul 02,2015
Minithumbup
By: 'Paul'
Jul 02,2015
2 people found
this helpful
We have been dealing with Joe for a little while now and he has always been very prompt and professional in his dealings with us. He has kept us informed of potential new properties by both phone and email. So far we have been really ...
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“I viewed a property with Sasha. She was very professional ......”

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Jul 02,2015
Minithumbup
By: 'Natalie'
Jul 02,2015
0 people found
this helpful
I viewed a property with Sasha. She was very professional and was able to explain how things work if you wish to take the property. She was very knowledgeable and I would recommend Sasha and choices....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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