Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
View more properties
Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I am very please with the service that Olivia has ......”

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Jul 15,2015
Minithumbup
By: 'PaulN'
Jul 15,2015
0 people found
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I am very please with the service that Olivia has been providing me with. She keeps up to date with me and is very professional; taking a very personal interest in my search for a property. I do not need to move for a while ...
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“I wasn't too sure what I was really looking for ......”

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Jul 15,2015
Minithumbup
By: 'Ryan'
Jul 15,2015
0 people found
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I wasn't too sure what I was really looking for and Esme suggested a property that I hadn't even found and was perfect. I contacted her about viewing the property and she could show me around within 15 minutes which compared to most agents who are ...
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“His job was very good! I helped me to find ......”

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Jul 14,2015
Minithumbup
By: 'Anna'
Jul 14,2015
0 people found
this helpful
His job was very good! I helped me to find soon a property. I am very satisfied about service: quick and immediate....
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“Sasha has been very helpful trying to find me a ......”

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Jul 14,2015
Minithumbup
By: 'Lisa'
Jul 14,2015
0 people found
this helpful
Sasha has been very helpful trying to find me a property to rent out. She is always available when I need to talk to her and always gets back to me even if she is busy. She has excellent property knowledge and would recommend her....
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“I am very satisfied with the way that Olivia has ......”

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Jul 14,2015
Minithumbup
By: 'AK'
Jul 14,2015
0 people found
this helpful
I am very satisfied with the way that Olivia has handled our search for a property. She comes to me with many suggestion of properties that we should see and she is genuinely passionate about finding us somewhere. Always a pleasure to talk to and ...
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“I have contacted initially Esme on a Saturday afternoon and ......”

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Jul 14,2015
Minithumbup
By: 'Margarida'
Jul 14,2015
0 people found
this helpful
I have contacted initially Esme on a Saturday afternoon and she was always very helpful, ensuring that I could visit the property I was interested in as soon as possible. She was very professional and reachable in case there was any issue. I am very ...
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“Olivia has been fabulous in helping me find a property ......”

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Jul 10,2015
Minithumbup
By: 'Braders'
Jul 10,2015
0 people found
this helpful
Olivia has been fabulous in helping me find a property to rent. Unfortunately nothing has tickled my fancy just yet but I have no doubt in my mind that Olivia won't deliver the goods soon!...
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Comment on agent fees
Ok.
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“He was very helpful and polite on the phone and ......”

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Jul 10,2015
Minithumbup
By: 'Fiona'
Jul 10,2015
2 people found
this helpful
He was very helpful and polite on the phone and had a good understanding of what I was looking for a willing to help ....
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“Stephen was attentive and efficient in selling my property. He ......”

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Jul 09,2015
Minithumbup
By: 'Julian'
Jul 09,2015
0 people found
this helpful
Stephen was attentive and efficient in selling my property. He communicated regularly and negotiated well on my behalf. I would recommend him to any potential vendor....
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“Sasha was a great help I felt she done her ......”

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Jul 09,2015
Minithumbup
By: 'H'
Jul 09,2015
0 people found
this helpful
Sasha was a great help I felt she done her very best to achieve exactly what price I wanted for my property. I appreciate choices help!...
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Comment on agent fees
Reasonable
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“Every question I had to ask, Rebecca answered excellently, with ......”

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Jul 09,2015
Minithumbup
By: 'SamOsborne'
Jul 09,2015
2 people found
this helpful
Every question I had to ask, Rebecca answered excellently, with great knowledge. She clearly knew what she was talking about, and was very easy to talk to....
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“I called an incorrect number and Joe answered the telephone. ......”

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Jul 09,2015
Minithumbup
By: 'Diane'
Jul 09,2015
3 people found
this helpful
I called an incorrect number and Joe answered the telephone. He was very polite with an excellent telephone manner and when I said the name of the person I was trying to contact he tried to look them up on the system for me. He ...
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“Choices are excellent and have found me new tenants to ......”

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Jul 09,2015
Minithumbup
By: 'jones'
Jul 09,2015
0 people found
this helpful
Choices are excellent and have found me new tenants to move in on 1st August 2015 , on a long lease and paying a great rent of £1525 a month and not only that the tenants are paying 6 months up front Katie presented many potential tenants which is ...
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Comment on agent fees
very fair
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“Lynsey Dunn of Choices recommended three properties of which we ......”

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Jul 09,2015
Minithumbup
By: 'MY'
Jul 09,2015
0 people found
this helpful
Lynsey Dunn of Choices recommended three properties of which we viewed two and preferred one. Unfortunately a cat was not permitted so we continue to look. Working with Choices has been easy, professional and productive....
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“Tabatha was fantastic in helping me find a tenant. I ......”

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Jul 09,2015
Minithumbup
By: 'Ravi'
Jul 09,2015
0 people found
this helpful
Tabatha was fantastic in helping me find a tenant. I would happily use her services again and recommend to other landlords. They are fast at letting properties and they sort the whole move in process out....
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“Will demonstrates a high level of competency in the skills ......”

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Jul 09,2015
Minithumbup
By: 'Peter'
Jul 09,2015
0 people found
this helpful
Will demonstrates a high level of competency in the skills and knowledge required, he has outstanding communications skills, always keeps me informed. its so refreshing to find excellent examples of great service. I shall definitely recommend choices....
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Comment on agent fees
I am happy with the fees I paid, no problems which is a good thing.
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“Never have I ever had such a pleasant experience renting ......”

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Jul 09,2015
Minithumbup
By: 'Toya26'
Jul 09,2015
0 people found
this helpful
Never have I ever had such a pleasant experience renting a property. When I had initially called the office to ask about the properties available, Will answered my call. There were no properties available at the time to suit my needs, but Will assured me ...
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“i would like to write that i was very happy ......”

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Jul 09,2015
Minithumbup
By: 'Tan'
Jul 09,2015
0 people found
this helpful
i would like to write that i was very happy with the service in which i was given. Michael really helped us make the decision with ease. The place is perfect Thank you...
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“I was very pleased with the connection and the level ......”

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Jul 09,2015
Minithumbup
By: 'carol'
Jul 09,2015
0 people found
this helpful
I was very pleased with the connection and the level of service which was provided and would recommend him to other clients...
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“Jo has been helpful and professional. He has answered all ......”

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Jul 09,2015
Minithumbup
By: 'Deborah'
Jul 09,2015
1 people found
this helpful
Jo has been helpful and professional. He has answered all my questions and has delivered what he has said he would do....
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“We are looking at renting the above mentioned property for ......”

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Jul 09,2015
Minithumbup
By: 'Earl'
Jul 09,2015
0 people found
this helpful
We are looking at renting the above mentioned property for our daughter. Mr Carroll has been very professional in dealing with us. He made sure he understood our needs and therefore worked hard in finding a property that would fulfil our desires. He was very ...
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“Sasha has just helped my wife and I buy a ......”

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Jul 08,2015
Minithumbup
By: 'J'
Jul 08,2015
0 people found
this helpful
Sasha has just helped my wife and I buy a house I am very happy with the purchase and soon will be moving in. Thank You for your help Choices....
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“I had to leave my home due to family circumstances.......”

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Jul 08,2015
Minithumbup
Staff profile picture
Nicola
By: 'carey'
Jul 08,2015
0 people found
this helpful
I had to leave my home due to family circumstances.I called choices and Matthew then helped me complete what I needed to do.ive been with choices in caterham for 4 year's and found them so helpful and understanding they explain everything that u need ...
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“I have had dealing with Chester for a while now. ......”

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Jul 08,2015
Minithumbup
By: 'Chris'
Jul 08,2015
1 people found
this helpful
I have had dealing with Chester for a while now. I have always found him to be professional and friendly when I pop in to pay my rent. Also When showing his clients round the flat flat I rent, I am moving out, he has ...
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“I am really delighted with the service provided to me ......”

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Jul 08,2015
Minithumbup
By: 'J'
Jul 08,2015
0 people found
this helpful
I am really delighted with the service provided to me by a very helpful and polite young lady Sasha. From the get go she was efficient and its lead to me to finally purchase a property. Thanks so much Sasha, highly recommended Eatate Agent! J ...
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“Steven has been excellent in finding me property. I buy ......”

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Jul 08,2015
Minithumbup
By: 'Rashmi'
Jul 08,2015
0 people found
this helpful
Steven has been excellent in finding me property. I buy lots of property and will definitely come back to Steven for any future investment....
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“We are using services from choices from past 3 years, its ......”

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Jul 07,2015
Minithumbup
By: 'Fariha'
Jul 07,2015
0 people found
this helpful
We are using services from choices from past 3 years, its been wonderful experience since then and Chester being really helpful for us this time and it was really easy and quick to switch from one property to another. Caterham branch does really provide quick and ...
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“Olivia has been very good in helping me and my ......”

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Jul 07,2015
Minithumbup
By: 'Khanumarr'
Jul 07,2015
0 people found
this helpful
Olivia has been very good in helping me and my family find a property to rent. I appreciate all her hard work and look forwards to moving in this weekend. The process has been very simple and I cannot complain....
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“I contacted Choices - refence to finding a property to ......”

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Jul 07,2015
Minithumbup
By: 'GC'
Jul 07,2015
2 people found
this helpful
I contacted Choices - refence to finding a property to rent. Staff were very prolite and proactive George Hawkins - was very attentive and took on board my requirements to ensure that the properties I looked at were what i request therefore and not wasting ...
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Comment on agent fees
Very much in line with other agents
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“Will was always very attentive with us.We called for ......”

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Jul 07,2015
Minithumbup
By: 'Vanessa'
Jul 07,2015
0 people found
this helpful
Will was always very attentive with us. We called for him to give the information of the house we're looking for and he found in 2 days. is a very helpful and concerned about their customers. Thank you will....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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