Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
View more properties
Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“William is a breathe of fresh air. He is a ......”

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Jul 22,2015
Minithumbup
By: 'jake'
Jul 22,2015
0 people found
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William is a breathe of fresh air. He is a really warm and friendly person and exceeded my expectations on how estate agents work. He always kept my updated with new properties and was always professional....
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Comment on agent fees
Could be cheaper
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“I chose Choices after been recommended by a person who ......”

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Jul 22,2015
Minithumbup
By: 'Sean'
Jul 22,2015
0 people found
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I chose Choices after been recommended by a person who had used Katie in the past. Having had some bad experiences with letting agents before I was a little wary about using any. This has not been the case with Katie and Choices. I found ...
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“I have recently taken a property from Choices. I had ......”

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Jul 22,2015
Minithumbup
By: 'J_Brady'
Jul 22,2015
0 people found
this helpful
I have recently taken a property from Choices. I had been staying in temporary accomodation so had little time to spare when trying thi find a property. Olivia was straight on the case and showed me 2 properties which I really liked. Unfortunately I missed out ...
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Comment on agent fees
Average - what I would expect.
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“Fantastic. Sorted every thing for us. Cannot fault them in ......”

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Jul 22,2015
Minithumbup
By: 'dan'
Jul 22,2015
0 people found
this helpful
Fantastic. Sorted every thing for us. Cannot fault them in any way. Even sorted who the previous tennent gas and electric provider was for us. Very happy with the service...
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“You always get nervous when having to hand over over ......”

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Jul 22,2015
Minithumbup
By: 'Bethany'
Jul 22,2015
0 people found
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You always get nervous when having to hand over over lots of money and not being too well at the time but was welcomed really nicely at the door, with everything set up and ready to go and did not take long at all to ...
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“Michael was a very pleasant agent, he helped me with ......”

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Jul 22,2015
Minithumbup
By: 'Ana'
Jul 22,2015
0 people found
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Michael was a very pleasant agent, he helped me with finding a property after one fell through due to unforeseen circumstances....
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“I met Joshual Mitchell from Choices in Croydon, to obtain ......”

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Jul 22,2015
Minithumbup
By: 'Augustus'
Jul 22,2015
0 people found
this helpful
I met Joshual Mitchell from Choices in Croydon, to obtain information regarding letting a property for myself and my wife. I found his customer service outstanding and he was very help, his manner was professional and he provided me the information I required, he also ...
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“I have being getting help from Olivia who has been ......”

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Jul 21,2015
Minithumbup
By: 'Solomon'
Jul 21,2015
0 people found
this helpful
I have being getting help from Olivia who has been finding me a property to rent. She is very proactive and wasted no time. I look forwards to going on some viewings with her in the near future....
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“Esme was exceptionally helpful and was crucial in bringing our ......”

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Jul 21,2015
Minithumbup
By: 'CAG'
Jul 21,2015
0 people found
this helpful
Esme was exceptionally helpful and was crucial in bringing our search for a London flat smoothly to an end. I cannot recommend Esme enough for all her support and assistance and could not have hoped for more during this process....
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“Choices was excellent at getting this deal agreed. Very fast ......”

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Jul 21,2015
Minithumbup
By: 'Khan'
Jul 21,2015
0 people found
this helpful
Choices was excellent at getting this deal agreed. Very fast and Efficient. Stephen dealt with this personally and he was a pleasure to do business with. Will be using Choices again....
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“Andrew was very helpful, getting back to me when he ......”

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Jul 20,2015
Minithumbup
By: 'Sandra'
Jul 20,2015
0 people found
this helpful
Andrew was very helpful, getting back to me when he said he would (some agencies don't bother getting back) drove me to the property, unfortunately it was definitely not what I am looking for, not at all condescending as I have found a lot of ...
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Comment on agent fees
I have not found a property yest
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“Olivia has been helping me to find a property to ......”

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Jul 20,2015
Minithumbup
By: 'LWilson'
Jul 20,2015
0 people found
this helpful
Olivia has been helping me to find a property to rent. I am very happy with the advice and help she has been giving me....
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“Tom has been proactive from start to finish and put ......”

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Jul 20,2015
Minithumbup
By: 'S'
Jul 20,2015
0 people found
this helpful
Tom has been proactive from start to finish and put the competition to shame - no chasing needed, and he found a good fit for a tenant on a niche property. Pleasure to deal with....
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“Very happy with all telephone/ email contacts/ correspondence and reports, ......”

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Jul 19,2015
Minithumbup
Staff profile picture
Helen
By: 'Olga'
Jul 19,2015
0 people found
this helpful
Very happy with all telephone/ email contacts/ correspondence and reports, and, more importantly, end result finding tenants. Would highly recommend...
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“Zoe and Aiden helped us find a property of our ......”

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Jul 19,2015
Minithumbup
By: 'Humera'
Jul 19,2015
0 people found
this helpful
Zoe and Aiden helped us find a property of our choice. They are soo friendly and very helpful. I felt very happy to have choices as our letting agent. They are soo trustworthy and honest. I would recommend CHOICES always....
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“We found Jordan excellent in all our dealings with him. ......”

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Jul 18,2015
Minithumbup
By: 'Ken'
Jul 18,2015
0 people found
this helpful
We found Jordan excellent in all our dealings with him. He was prompt at viewing times, reminded us timeously of appointments and explained the process of application clearly. We found him to be extremely likeable and approachable at all times....
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“Tom is very polite, punctual and honest. My situation was ......”

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Jul 18,2015
Minithumbup
By: 'Paata'
Jul 18,2015
1 people found
this helpful
Tom is very polite, punctual and honest. My situation was special, I am new in the UK and don't have reference of previous landlord and employment. Tom explained the letting procedure in detail, in a helpful way trying to help me as a friend. Thank ...
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“Laura was really did everything she could to help me ......”

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Jul 17,2015
Minithumbup
By: 'Priti'
Jul 17,2015
0 people found
this helpful
Laura was really did everything she could to help me find a property. She gave me some helpful advice and helped me find the best flat for me....
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Comment on agent fees
Was all explained to me upfront very competitive
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“Tom came across with a friendly and helpful attitude. He ......”

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Jul 17,2015
Minithumbup
By: 'Sean'
Jul 17,2015
1 people found
this helpful
Tom came across with a friendly and helpful attitude. He was very caring towards our specific requirements. We were really pleased with his communication all through....
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“The agent came across as very professional on the telephone ......”

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Jul 17,2015
Minithumbup
By: 'Charlotte'
Jul 17,2015
2 people found
this helpful
The agent came across as very professional on the telephone as well as friendly. He made the effort to check property details with a colleague, and telephoned me when some emails bounced back to resolve the problem. Overall I was very happy with the service ...
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“Keyan was helpful and very informative he would me a ......”

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Jul 17,2015
Minithumbup
By: 'Mr'
Jul 17,2015
0 people found
this helpful
Keyan was helpful and very informative he would me a property in no time at all. Would recommend Choices Estate Agent...
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“Olivia has been helping me to find a property to ......”

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Jul 17,2015
Minithumbup
By: 'Nev'
Jul 17,2015
0 people found
this helpful
Olivia has been helping me to find a property to live in. She is the only agent that calls me regularly, the others just seem to forget about me. I am very happy with Choices and know that they will continue to help me on ...
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“We manage to find a very nice and clean studio , ......”

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Jul 17,2015
Minithumbup
Staff profile picture
Helen
By: 'IH'
Jul 17,2015
0 people found
this helpful
We manage to find a very nice and clean studio , in a very nice area , very close to the train station and all thanks to Helen. She was very professional, kind and she gives 110 % in what she does , so giving her a 5 star review is ...
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“I have been searching for a property for a while ......”

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Jul 17,2015
Minithumbup
By: 'Joel'
Jul 17,2015
0 people found
this helpful
I have been searching for a property for a while and my moving date was fast approaching. Laura called me with several properties and gave some advice. I am going to see one of them with her tomorrow. When she asked me to write a ...
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“I was approached by Choices by a letter they sent ......”

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Jul 16,2015
Minithumbup
By: 'Bernie'
Jul 16,2015
0 people found
this helpful
I was approached by Choices by a letter they sent me saying that they had a tenant who would be interested in my property. I actually ignored this, and it wasn't until 2 weeks later and my usually fast rented flat was still available. I called ...
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Comment on agent fees
Ever so slightly higher than my other local agent, but it worked out well.
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“I spoke with Rebecca about my property search she was ......”

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Jul 16,2015
Minithumbup
By: 'Daniel'
Jul 16,2015
2 people found
this helpful
I spoke with Rebecca about my property search she was very helpful and friendly and I would definitely recommend her to friends Choices and Rebeca keep me up to date they are a professional company...
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“Rebecca has been very helpful with our property search although ......”

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Jul 16,2015
Minithumbup
By: 'Bmoylan'
Jul 16,2015
2 people found
this helpful
Rebecca has been very helpful with our property search although we missed out on property in Lingfield Rebecca was on hand to try and find us a suitable alternative. She is very pleasant to speak with and good luck with your management course. Bernie...
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Comment on agent fees
N/a
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“Tabatha was very helpful in my property search and I ......”

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Jul 16,2015
Minithumbup
By: 'Ted'
Jul 16,2015
0 people found
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Tabatha was very helpful in my property search and I would always recommend her to y friends and family. She made the whole thing easy and I don't really have anything bad to say....
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“Choices have been very good at finding me a property. ......”

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Jul 15,2015
Minithumbup
By: 'Julia'
Jul 15,2015
0 people found
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Choices have been very good at finding me a property. As an investor it is good to have an agent that looks for what I am after. Stephen never wastes my time and I will definitely use him again....
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“I was impressed with Tom - I really felt he ......”

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Jul 15,2015
Minithumbup
By: 'Euan'
Jul 15,2015
1 people found
this helpful
I was impressed with Tom - I really felt he wanted to help and understood my requirements. He has made a provision viewing for me and I look forward to viewing the property. Very personable and enthusiastic....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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