Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I'd like to thank Sasha for her positive attitude and ......”

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Jul 28,2015
Minithumbup
By: 'Aaron'
Jul 28,2015
0 people found
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I'd like to thank Sasha for her positive attitude and good communication. I was enthusiastic about this particular property. The vendor wanted a quick sale but she was able to communicate my interest and good intentions, which lead to my offer being accepted. Having spoken ...
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“Agent was fast in showing me the property.I was ......”

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Jul 26,2015
Minithumbup
By: 'Angel'
Jul 26,2015
0 people found
this helpful
Agent was fast in showing me the property.I was the first to view and I liked it so I filled the necessary papers and gave the booking deposit to be followed by referencing. I was very happy how they handled the transaction without wasting ...
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Comment on agent fees
The fees were reasonable except the idea of compulsory Rent protection insurance which could have been taken care of by other means; say a guarantor.
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“Holly Was great at finding me and my friends the ......”

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Jul 26,2015
Minithumbup
By: 'Emma'
Jul 26,2015
0 people found
this helpful
Holly Was great at finding me and my friends the perfect flat in 7-dials, we had missed out on so many properties, but holly was quick to get us a viewing and help us secure the property quickly!...
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“After a very very long search to find a perfect ......”

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Jul 26,2015
Minithumbup
By: 'Lou89'
Jul 26,2015
0 people found
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After a very very long search to find a perfect home for me and my family. I contacted Choices where Sarah was very helpful, within a couple of days I was viewing a property that met all my requirements I'm so happy with the service ...
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“I have just found a property through Choices. Olivia was ......”

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Jul 24,2015
Minithumbup
By: 'MHarm'
Jul 24,2015
0 people found
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I have just found a property through Choices. Olivia was very polite and informative on the viewing and I am looking forwards to dealing with her throughout the move in process....
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“Agents were very friendly and responsive to inquiries. Whilst on ......”

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Jul 24,2015
Minithumbup
By: 'Z&E'
Jul 24,2015
0 people found
this helpful
Agents were very friendly and responsive to inquiries. Whilst on another viewing, Danny mentioned a property that might suit us. He then put is in touch with Esme who was able to arrange a viewing at short notice. We love the property and, thanks to ...
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“I appreciate Michael's punctuality, his honest and fast work. We ......”

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Jul 24,2015
Minithumbup
By: 'Oksana'
Jul 24,2015
0 people found
this helpful
I appreciate Michael's punctuality, his honest and fast work. We didn't need to wait him. He does before we ask him (sends mail, call etc). On the stage of looking for the house he kept informed us about all properties suitable our requirements. It saved ...
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“Esme has been considerably helpful with me finding a nice ......”

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Jul 23,2015
Minithumbup
By: 'Blue'
Jul 23,2015
0 people found
this helpful
Esme has been considerably helpful with me finding a nice spacious place to live. She has been professional and also organised for me to meet the tenants beforehand to which I'm extremely grateful to her for. I have paid a holding fee today and have ...
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Comment on agent fees
I found the fee for swapping a tenant much more expensive than some other agents. Being in the business myself we only charge half the amount for a swap of tenant unless it's a completely new deal with brand new tenants throughout. Esme has none the less been helpful so far and hope the service will continue throughout the tenancy
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“Joshua Mitchell from the Croydon branch of Choices was very ......”

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Jul 23,2015
Minithumbup
By: 'Hannah'
Jul 23,2015
0 people found
this helpful
Joshua Mitchell from the Croydon branch of Choices was very helpful in searching for a property to rent that best suited my needs. He provided me with all the necessary information and checked in with me to see if I needed any further help. Overall, ...
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“Charlotte is a credit to your branch. She was really ......”

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Jul 23,2015
Minithumbup
By: 'Bailea47'
Jul 23,2015
0 people found
this helpful
Charlotte is a credit to your branch. She was really helpful and friendly on every occasion that we spoke to her, She went out of her way to answer all our questions, and kept us informed about what was going on, She was amazing,...
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“After a nightmare viewing a place with a different agent, ......”

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Jul 23,2015
Minithumbup
Staff profile picture
Helen
By: 'Christie45'
Jul 23,2015
0 people found
this helpful
After a nightmare viewing a place with a different agent, I dealt with Andrew and it really highlighted the professionalism of Choices. I viewed the place within a day and gave the deposit. I moved on quickly and everything went...
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Comment on agent fees
Reasonable compared to many
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“I spoke to Joshua Mitchell in Croydon choices. He was ......”

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Jul 23,2015
Minithumbup
By: 'Ashley'
Jul 23,2015
0 people found
this helpful
I spoke to Joshua Mitchell in Croydon choices. He was very professional and helpful. His customer services was brilliant and I would definitely recommend choices to friends and family....
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“I found charlotte very polite and consistent in trying to ......”

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Jul 23,2015
Minithumbup
By: 'Lisa'
Jul 23,2015
0 people found
this helpful
I found charlotte very polite and consistent in trying to help me find a property, she was constantly in contact with updates and if anything fell through she would try and find something else straight away, I felt that she genuinely cared about helping me ...
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“Sasha has been very helpful trying to find me and ......”

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Jul 23,2015
Minithumbup
By: 'Conor'
Jul 23,2015
0 people found
this helpful
Sasha has been very helpful trying to find me and my family a property. She know that I have a very strict budget and cannot go over. She understand my situation and is there to offer me support. She is a delight to talk to ...
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“I have worked with Choices for a while and they ......”

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Jul 23,2015
Minithumbup
Staff profile picture
Nicola
By: 'Anonymous'
Jul 23,2015
0 people found
this helpful
I have worked with Choices for a while and they have dealt with the last two tenancies for me. I have always found them to be efficient and hardworking. Nicola is the person I have dealt with most recently and she always provides me a ...
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“There were two problems with non-action on Choices, even though ......”

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Jul 23,2015
Minithumbup
By: 'Mrs.'
Jul 23,2015
2 people found
this helpful
There were two problems with non-action on Choices, even though I had put my instructions in writing. Rebecca Foster telephoned to say that she was now the person to speak to regarding this problem and solved these matters for me. She also sent follow up ...
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“We have been using Choices lettings for the last 2-3 ......”

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Jul 22,2015
Minithumbup
Staff profile picture
Helen
By: 'Peter'
Jul 22,2015
0 people found
this helpful
We have been using Choices lettings for the last 2-3 years and they handle all our properties. We have had a few glitches along the way, however since Helen has taken over the service levels and their overall performance has becoming truly invaluable and first ...
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Comment on agent fees
Competitive, not the lowest, however their value add services they provide is well worth it
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“Extremely polite and professional, friendly and helpful made the whole ......”

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Jul 22,2015
Minithumbup
By: 'Joe'
Jul 22,2015
1 people found
this helpful
Extremely polite and professional, friendly and helpful made the whole process so simple. Recommend to anyone great people and great service...
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“Will has been very helpful. As an estate agent, he ......”

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Jul 22,2015
Minithumbup
By: 'Serina'
Jul 22,2015
0 people found
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Will has been very helpful. As an estate agent, he has gone above and beyond. Really nice lad who went the extra mile....
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“Will from the Croydon branch helped me out a lot , ......”

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Jul 22,2015
Minithumbup
By: 'Paulo'
Jul 22,2015
0 people found
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Will from the Croydon branch helped me out a lot , I needed a place to rent very quickly as my current landlord was selling the flat I told him exactly what I needed and he delivered, I recommend Will to all my friends because the ...
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“Joshua Mitchell was very helpful and professional at all times. ......”

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Jul 22,2015
Minithumbup
By: 'DT'
Jul 22,2015
0 people found
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Joshua Mitchell was very helpful and professional at all times. He kept me informed on a regular basis and contacted me as and when arranged. A very positive experience....
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“Sasha helped me buy my first investment property, I hope ......”

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Jul 22,2015
Minithumbup
By: 'Mr'
Jul 22,2015
0 people found
this helpful
Sasha helped me buy my first investment property, I hope to work with her long term as she has made this purchase so pleasent. Sasha was helpful and always free to talk, she returned my calls out of hours and I appreciate everything she has ...
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“It was a pleasure dealing with Zoe and Lisa throughout ......”

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Jul 22,2015
Minithumbup
By: 'Segun'
Jul 22,2015
0 people found
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It was a pleasure dealing with Zoe and Lisa throughout the process of acquiring our new house in Maidenbower. They have an amazing energy and really have been helpful. They are both such knowledgable people and I look forward to more dealings with them in ...
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“Katie has been very helpful and proactive in settling a ......”

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Jul 22,2015
Minithumbup
By: 'Shanthini'
Jul 22,2015
0 people found
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Katie has been very helpful and proactive in settling a suitable tenant to rent our property. She is always positive and a pleasure to deal with. She does what she says she will do and on time. Would be delighted to work with her again....
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Comment on agent fees
Fees were fair for the deal obtained
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“Joshua mitchell helped me with a property I was interested ......”

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Jul 22,2015
Minithumbup
By: 'Helen'
Jul 22,2015
0 people found
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Joshua mitchell helped me with a property I was interested in the croydon area, he was helpful and I would recommend him at choices to my work friend who will be looking for a property in November....
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Comment on agent fees
Ok
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“Stephanie has been and continues to be excellent in her ......”

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Jul 22,2015
Minithumbup
By: 'Dave'
Jul 22,2015
0 people found
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Stephanie has been and continues to be excellent in her approach with us as buyers. She provides an honesty and integrity in her work, while seemingly going the extra mile to ensure that we as buyers feel catered for. It is due to Stephanie's work ...
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“I called choices Croydon at the end of June this ......”

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Jul 22,2015
Minithumbup
By: 'Heidi'
Jul 22,2015
0 people found
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I called choices Croydon at the end of June this year and met with Joshua Mitchell on the other end of the phone he was very efficient to speak with and deal with all my enquiries when looking to rent a property. I found him ...
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“Michael has been diligent, clear and concise whenever he has ......”

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Jul 22,2015
Minithumbup
By: 'Miss'
Jul 22,2015
0 people found
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Michael has been diligent, clear and concise whenever he has dealt with me. He has been honest in his approach , not promising any more than he can deliver, which I find admirable. Lines of communication were really good. Job well done....
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“I am very grateful to Olivia for finding me property ......”

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Jul 22,2015
Minithumbup
By: 'Moorthy'
Jul 22,2015
0 people found
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I am very grateful to Olivia for finding me property to rent. She has been consistently helpful and has always updated me with new properties that she has taken on the the market. 10/10...
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“I can report that the service provided my Choices Coulsdon ......”

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Jul 22,2015
Minithumbup
By: 'Barnard'
Jul 22,2015
0 people found
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I can report that the service provided my Choices Coulsdon was second to none and I can not fault them at all. The speed in which they found me a tenant was very impressive and the quality Of the tenant was even better. They have ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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