Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I purchased the property with 2 friends of mine and whilst ......”

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Aug 05,2015
Minithumbup
By: 'JMG28'
Aug 05,2015
0 people found
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I purchased the property with 2 friends of mine and whilst it was a tricky sale (probate) Sasha made sure we were fully aware of where things stood throughout and really went the extra mile to make sure the deal concluded....
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“Andrew was very helpful, friendly and punctual. He was polite ......”

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Aug 05,2015
Minithumbup
By: 'Matthew'
Aug 05,2015
0 people found
this helpful
Andrew was very helpful, friendly and punctual. He was polite with the current tenants of the flat I was looking at. He as knowledgable and answered all my questions....
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“I appreciated the way all the information was given by ......”

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Aug 05,2015
Minithumbup
By: 'Pritam'
Aug 05,2015
0 people found
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I appreciated the way all the information was given by the agent regarding the studio flat I was looking for. I can say that it was a good experience for me....
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“I have sold several properties through choices with my business ......”

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Aug 05,2015
Minithumbup
By: 'Sharyl'
Aug 05,2015
0 people found
this helpful
I have sold several properties through choices with my business partner every time we have dealt directly with Sasha and she never fails to get the job done efficiently. She knows how much we have appreciated her help over the years and I'm pleased to ...
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Comment on agent fees
Worth every penny
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“I contacted Esme via an ad posted on Spareroom for ......”

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Aug 05,2015
Minithumbup
By: 'Aurelien'
Aug 05,2015
0 people found
this helpful
I contacted Esme via an ad posted on Spareroom for a double room in a house-share. The ad was well detailed so I did not have a bad surprise when visiting. I thank Esme for having been very reactive and always available for any query, ...
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“Matthew is currently helping us find a rental property. He ......”

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Aug 05,2015
Minithumbup
By: 'Kelly'
Aug 05,2015
0 people found
this helpful
Matthew is currently helping us find a rental property. He has been very helpful with our specific requirements and patient with us....
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“Due to my busy work schedule I do not find ......”

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Aug 05,2015
Minithumbup
By: 'DMatthews'
Aug 05,2015
0 people found
this helpful
Due to my busy work schedule I do not find time to constantly browse the Internet on Rightmove for properties to rent, so I registered myself with Choices. Olivia knows I am not always available to answer the phone, so she emails and texts me ...
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“Purchasing a house is a stressful process I find, as ......”

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Aug 05,2015
Minithumbup
By: 'LN'
Aug 05,2015
0 people found
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Purchasing a house is a stressful process I find, as it involves a big commitment and spending so much money, often committing with a big mortgage. I get very upset when I am made to feel that I am told off by an estate agent ...
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“Right from the start Nichola had my property advertised and ......”

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Aug 04,2015
Minithumbup
Staff profile picture
Nicola
By: 'Christine'
Aug 04,2015
0 people found
this helpful
Right from the start Nichola had my property advertised and within hours had potential tenants. I had been on the Market with another local agent for three weeks who were not at all helpful. so it was a very pleasant surprise to have the property ...
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Comment on agent fees
I have achieved the right rent that I was asking for with Choices.
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“Olivia has sorted me and my girlfriend with a property ......”

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Aug 04,2015
Minithumbup
By: 'CAB'
Aug 04,2015
0 people found
this helpful
Olivia has sorted me and my girlfriend with a property to rent. We are relocating for work to London so it was very important we find something immediately. I thank her for all her kind help....
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Comment on agent fees
OK
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“Renting my room in a shared property with Choices has ......”

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Aug 04,2015
Minithumbup
By: 'Elise'
Aug 04,2015
0 people found
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Renting my room in a shared property with Choices has been an excellent experience. Ashley was very thorough when showing me around the property and has gone out of her way to make sure I settled in. Would happily use Choices and Ashley again when ...
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“I have nothing but praise for william. He was very ......”

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Aug 04,2015
Minithumbup
By: 'B'
Aug 04,2015
0 people found
this helpful
I have nothing but praise for william. He was very quick and delivered when required. Very frinedly and helpful. He helped me find a nice flat. He explained everything before hand so i knew exactly where my miney was going. He has been very helpful ...
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“I was particularly impressed with the responsiveness of the Choices ......”

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Aug 04,2015
Minithumbup
Staff profile picture
Nicola
By: 'Tom'
Aug 04,2015
0 people found
this helpful
I was particularly impressed with the responsiveness of the Choices team at Caterham. From the first day I registered an interest in renting my property, Choices were quick to provide me with all the guidance and support I needed. I look forward to receiving the ...
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“I called Choices and was put through to Olivia. I ......”

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Aug 04,2015
Minithumbup
By: 'MrC'
Aug 04,2015
0 people found
this helpful
I called Choices and was put through to Olivia. I found her helpful and informative. She answered all pf my questions and had me booked in to see 3 properties straight away....
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Comment on agent fees
Not sure yet
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“My experience with Choices has been a very positive one. ......”

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Aug 03,2015
Minithumbup
By: 'TheMadHatter'
Aug 03,2015
0 people found
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My experience with Choices has been a very positive one. The team at the Coulsdon branch and Olivia in particular have demonstrated great professionalism and skill....
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“Helen is very good at her job and very helpful, ......”

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Aug 03,2015
Minithumbdown
By: 'John'
Aug 03,2015
0 people found
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Helen is very good at her job and very helpful, we have used this agent for 2 years. After Katy went to another branch the Redhill branch went downhill but since Helen took over things have improved, I know she does as much as she can ...
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By: Mr G Courtney
Jul 16, 2018
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I was very pleased and impressed with the polite and swift valuation of my property. Many thanks ...

“Chester was very professional and explained everything regarding the property ......”

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Aug 03,2015
Minithumbup
By: 'Mr'
Aug 03,2015
0 people found
this helpful
Chester was very professional and explained everything regarding the property showed me around and explained what was included in the rent and when it would be possible to take the tenancy....
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“I bought the property from the choices estate agents south ......”

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Aug 01,2015
Minithumbup
By: 'chaudhry'
Aug 01,2015
0 people found
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I bought the property from the choices estate agents south Croydon branch.The above member of staff were very polite and help full....
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“The agent I used, Matthew, is fantastic. He has kept ......”

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Aug 01,2015
Minithumbup
By: 'Choices'
Aug 01,2015
0 people found
this helpful
The agent I used, Matthew, is fantastic. He has kept me informed every step of the way. I would recommend him to a friend...
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“He was very friendly and called us for when he ......”

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Aug 01,2015
Minithumbup
By: 'Eleanor'
Aug 01,2015
0 people found
this helpful
He was very friendly and called us for when he was at the property so we weren't just driving around trying to find him. Very informative and helpful with the property despite having to cover the viewing and not knowing all the information about it. ...
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“Tabatha was very helpful, being a first time landlord I ......”

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Aug 01,2015
Minithumbup
By: 'Jackie'
Aug 01,2015
0 people found
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Tabatha was very helpful, being a first time landlord I needed someone who would help me a lot as renting can be a minefield. I am very happy to work along side Tabatha and her team....
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“Good service. Friendly. Knowledgeable and plenty of viewings arranged on ......”

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Jul 31,2015
Minithumbup
Staff profile picture
Helen
By: 'Ian'
Jul 31,2015
0 people found
this helpful
Good service. Friendly. Knowledgeable and plenty of viewings arranged on my flat. On this occasion we couldn't do the deal with the one interested prospective tenant as another agent found someone for me but we will be using Choices again when one of my other ...
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Comment on agent fees
The fees are considerably higher than the other agent we use....
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“Stephanie has a very good attitude to her job and ......”

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Jul 31,2015
Minithumbup
By: 'rocco'
Jul 31,2015
0 people found
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Stephanie has a very good attitude to her job and i found her professional in handling my sale of the house. She knew alot about the area to get a full asking price and wish her every luck in the future....
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Comment on agent fees
Could be cheaper if it didnt sell quickly.
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“Esme arranged my viewings at short notice and was extremely ......”

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Jul 31,2015
Minithumbup
By: 'Sara'
Jul 31,2015
0 people found
this helpful
Esme arranged my viewings at short notice and was extremely helpful and informative throughout the signing process. Although I know she was busy she always made the time to reply to my messages and return my calls. A pleasure to deal with....
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Comment on agent fees
I expected high fees, being London. More important to me was that Esme was upfront and straightforward about what they would be.
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“Very relax and comfortable to talk to.Young and clear ......”

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Jul 31,2015
Minithumbup
By: 'Dario'
Jul 31,2015
2 people found
this helpful
Very relax and comfortable to talk to. Young and clear good knowledge of the properties. Polite well mannered he sales well. He took my call and assisted my will Everything I needed...
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“Jordan was very helpful and patiently waited for us when ......”

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Jul 31,2015
Minithumbup
By: 'qwerty'
Jul 31,2015
0 people found
this helpful
Jordan was very helpful and patiently waited for us when we were lost and directed us towards the flat. He showed us around, was very polite and answered all of our questions regarding the property viewing....
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“Excellent service from the team at the Crawley branch of ......”

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Jul 31,2015
Minithumbup
By: ''
Jul 31,2015
0 people found
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Excellent service from the team at the Crawley branch of Choices. I was a tenant looking to rent and they couldn't have been more helpful!! I would also like to give a special thank you to Rhys, a member of the team, who spent so ...
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“We found this property through Choices and Stephen was able ......”

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Jul 31,2015
Minithumbup
By: 'Ben'
Jul 31,2015
0 people found
this helpful
We found this property through Choices and Stephen was able to negotiate a deal for us. After a bit of a delay we have managed to complete on this. Very happy with the service that choices have provided....
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“Met me at the first property and then drove me ......”

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Jul 31,2015
Minithumbup
By: 'John'
Jul 31,2015
0 people found
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Met me at the first property and then drove me to second. Very pleasant and talkative, made the whole experience nice one. Very knowledgeable about both the property, the current tenants and the area without having to refer to any material....
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“Olivia has been helping me to find a property to ......”

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Jul 31,2015
Minithumbup
By: 'MrHappy'
Jul 31,2015
0 people found
this helpful
Olivia has been helping me to find a property to rent. I could not ask for a better service and I am very please with Olivia's proactive approach to my search so far....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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