Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“All the staff at Choices are very polite and helpful ......”

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Aug 07,2015
Minithumbup
By: 'Mellissa14'
Aug 07,2015
0 people found
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All the staff at Choices are very polite and helpful and go out your way to help you as much as possible all try to answer all your queries...
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Comment on agent fees
Very good
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“Micheal provided us with excellent support and customer service in ......”

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Aug 07,2015
Minithumbup
By: 'Shahaab'
Aug 07,2015
0 people found
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Micheal provided us with excellent support and customer service in our quest to find a property. I would rate him as excellent sales and letting agent and also recommend his services to my circle....
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“Although we haven't moved into our property yet, Esme has ......”

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Aug 07,2015
Minithumbup
By: 'Louise'
Aug 07,2015
0 people found
this helpful
Although we haven't moved into our property yet, Esme has so far been incredibly helpful and accommodating, showing us the property twice in one day so that we could all see it before we moved in....
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“Within 1 week tabatha found me the exact right house, it ......”

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Aug 07,2015
Minithumbup
By: 'Andrew'
Aug 07,2015
0 people found
this helpful
Within 1 week tabatha found me the exact right house, it showed that she had listened to my requirements and was one of the only agents to keep me updated with new properties. I am very happy with the service....
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“Tabatha is very proactive and actually called me having been ......”

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Aug 07,2015
Minithumbup
By: 'Anita'
Aug 07,2015
0 people found
this helpful
Tabatha is very proactive and actually called me having been a previous customer. Tabatha has reinstalled my faith into choices and has really shown me how good this agency can be. If you have rental properties you should give them to Choices Coulsdon....
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“Olivia is friendly, professional and helpful. She made everything clear ......”

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Aug 07,2015
Minithumbup
By: 'Alexb'
Aug 07,2015
0 people found
this helpful
Olivia is friendly, professional and helpful. She made everything clear and simple on our view in and made sure that we understood the costs and terms. I will recommend her to my co-workers who are also moving down to London....
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Comment on agent fees
Average and what I would expect.
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“I found Chester to be most helpful and courteous in ......”

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Aug 07,2015
Minithumbup
By: 'Iris'
Aug 07,2015
0 people found
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I found Chester to be most helpful and courteous in the dealings he had arranged regarding the viewing of an apartment at Richmond House....
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“Keyan was extremely helpful from the very beginning. Firstly, he ......”

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Aug 06,2015
Minithumbup
By: 'Jess'
Aug 06,2015
0 people found
this helpful
Keyan was extremely helpful from the very beginning. Firstly, he contacted me directly about a property available on the market that met all of my requirements including cost and location (something which other agencies fall short of). Once a date was set for a viewing, ...
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“Nicola always been very helpful and will use her again ......”

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Aug 06,2015
Minithumbup
Staff profile picture
Nicola
By: 'Mr'
Aug 06,2015
0 people found
this helpful
Nicola always been very helpful and will use her again in future of decide to sell the property. Thanks for your help....
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“Choices management my personal portfolio and have been successfully managing ......”

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Aug 06,2015
Minithumbup
By: 'Richard'
Aug 06,2015
0 people found
this helpful
Choices management my personal portfolio and have been successfully managing my properties with no void periods and are achieving regular rent increases. I am very happy with Matthew and his team services....
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“Will helps me find place to rent. He has be ......”

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Aug 06,2015
Minithumbup
By: 'tony'
Aug 06,2015
0 people found
this helpful
Will helps me find place to rent. He has be very helpful to me and help find me a place to rent in south croydon. He always help me and my family find lots of propertys....
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“William has been a pleasure to deal with. Choices is ......”

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Aug 06,2015
Minithumbup
By: 'edna'
Aug 06,2015
0 people found
this helpful
William has been a pleasure to deal with. Choices is a great estate agent. Through the company i was able to find a nice place to stay. I found it very difficult and with choices it became easy. They helped me out alot and i ...
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“I contacted Choices based in Croydon regarding a studio flat ......”

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Aug 06,2015
Minithumbup
By: 'Chantal'
Aug 06,2015
0 people found
this helpful
I contacted Choices based in Croydon regarding a studio flat i saw online, they were very quick to respond, arranged the viewing immediately and found them very friendly. I explain my reasons for the move which was a hard time for me, they were very ...
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“Sasha has really helped me to find a property. It ......”

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Aug 06,2015
Minithumbup
By: 'Katrin'
Aug 06,2015
0 people found
this helpful
Sasha has really helped me to find a property. It can be very difficult when it is just for you but Sasha is always there to talk and listen to any queries. She is very knowledgeable. I shall definitely stay with choices as they are ...
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“I raised a number of queries concerning the account and ......”

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Aug 06,2015
Minithumbup
By: 'Halina'
Aug 06,2015
0 people found
this helpful
I raised a number of queries concerning the account and charges wrongly levied. Louise took charge of dealing with the matter and managed to resolve them to our mutual satisfaction. She was very professional and showed understanding of my concerns. Halina Woodthorpe...
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“We have used Choices on several occasions and we always ......”

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Aug 06,2015
Minithumbup
By: 'Neal'
Aug 06,2015
0 people found
this helpful
We have used Choices on several occasions and we always deal directly with Sasha. She is approachable, knowledgeable and always keeps us informed. Her communication is excellent. We have used various agents but I can honestly say that the service is second to none....
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“Will is very helpful and friendly. Finding a property was ......”

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Aug 06,2015
Minithumbup
By: 'hannah'
Aug 06,2015
0 people found
this helpful
Will is very helpful and friendly. Finding a property was made easy. Thanks to william. Thank god choices was available to help. They were able to find me a property with the help of a gurantor....
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“Matthew was great in getting me in to see this ......”

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Aug 06,2015
Minithumbup
By: 'LJ'
Aug 06,2015
0 people found
this helpful
Matthew was great in getting me in to see this property, and face to face he was great, however I found it very frustrating that he ignored all emails. From being sent the referencing email, I heard nothing until I had sent 2 emails...with questions ...
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“The agent I consulted with was extremely polite and kind. ......”

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Aug 06,2015
Minithumbup
By: 'Esme'
Aug 06,2015
0 people found
this helpful
The agent I consulted with was extremely polite and kind. She was really helpful in all aspects while dealing with my questions and concerns. She was really patient and tried to meet all my needs. She was really quick to respond as wel I didn't ...
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“I was shown the property by Hollie twice, I was ......”

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Aug 06,2015
Minithumbup
By: 'Asif'
Aug 06,2015
0 people found
this helpful
I was shown the property by Hollie twice, I was late for my first appointment due to traffic and my second appointment was her last of the day. On both ocassions she was patient and was very good at understanding what was important for me ...
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“Matthew kindly arranged a viewing with the tenant and myself ......”

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Aug 06,2015
Minithumbup
By: 'Sharon'
Aug 06,2015
0 people found
this helpful
Matthew kindly arranged a viewing with the tenant and myself last week at property in Westerham. He also advised of a suitable property that was new to the market. Matthew has always been helpful, polite and informative....
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“Overall would definitely recommend this lettings agents! Showed us some ......”

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Aug 06,2015
Minithumbup
By: 'L'
Aug 06,2015
0 people found
this helpful
Overall would definitely recommend this lettings agents! Showed us some great properties and were very knowledgeable and efficient with regards to questions and information about each property. Holly- who we dealt with mainly- was especially brilliant! Really friendly lady who was both helpful and honest ...
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“I called choices as I was in desperate need for ......”

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Aug 06,2015
Minithumbup
By: 'Brad'
Aug 06,2015
0 people found
this helpful
I called choices as I was in desperate need for a room in brighton, Holly was honest about both rooms she had to offer, describing them in depth and helping me visualise them. I took the room over the phone as I could not go ...
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“Found Max to be very helpfully and patient.Very help ......”

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Aug 05,2015
Minithumbup
By: 'Khalid'
Aug 05,2015
0 people found
this helpful
Found Max to be very helpfully and patient.Very help full in negotiating the rent offered and quickly closed the deal....
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“Danny has been very prompt in reacting to my questions. ......”

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Aug 05,2015
Minithumbup
By: 'Krzysztof'
Aug 05,2015
0 people found
this helpful
Danny has been very prompt in reacting to my questions. His answers were always very aqurate. Also thanks to him the whole process of renting the flat went very smoothly and without any problems....
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Comment on agent fees
They seem to be similar to most of the fees in the market right now.
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“The service provided by Choices was professional & courteous.Sasha went ......”

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Aug 05,2015
Minithumbup
By: 'DiamondDell'
Aug 05,2015
0 people found
this helpful
The service provided by Choices was professional & courteous. Sasha went above and beyond to provide me with the best service possible. She was pro active in getting my property sold. Got numerous viewings very quickly. Kept me informed at every opportunity. Was enthusiastic in her ...
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“Me and my partner are relocation for wok in London ......”

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Aug 05,2015
Minithumbup
By: 'CristinaM'
Aug 05,2015
0 people found
this helpful
Me and my partner are relocation for wok in London and I call Olivia from Choices to help us find somewhere. She immediately booked us in for some viewings and we ended up taking a property in Kenley. I am very pleased that Olivia has ...
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Comment on agent fees
Good
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“It was very refreshing to use an agent that actually ......”

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Aug 05,2015
Minithumbup
By: 'Charlie'
Aug 05,2015
0 people found
this helpful
It was very refreshing to use an agent that actually does what they say they are going to do! They valued the house at the right price which meant that it went very quickly to a fantastic couple who I am sure will be perfect!...
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“Sasha has been very helpful trying to find me a ......”

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Aug 05,2015
Minithumbup
By: 'Valerie'
Aug 05,2015
0 people found
this helpful
Sasha has been very helpful trying to find me a property. She is always so friendly and helpful. She is a pleasure to talk to over the phone. I would highly recommend her to my friends and family....
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“I need a three bed to rent. William has been ......”

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Aug 05,2015
Minithumbup
By: 'vonelita'
Aug 05,2015
0 people found
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I need a three bed to rent. William has been a pleasure to deal with. He gave an excellent service and helped me during my search....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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