Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I was impressed by Louise in terms of her knowledge, ......”

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Aug 20,2015
Minithumbup
By: 'Catalai'
Aug 20,2015
0 people found
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I was impressed by Louise in terms of her knowledge, efficiency and open friendly manner. I had been looking for the right property for a while and Louise contacted me to confirm she had found a match. Louise had found exactly what I needed. I ...
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“Choices have been great in finding me a tenant. They ......”

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Aug 20,2015
Minithumbup
By: 'Epsom'
Aug 20,2015
0 people found
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Choices have been great in finding me a tenant. They make it seem so easy in comparison to other agents. No time is wasted and Tabatha has been exceptionally knowledgeable....
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“I am very happy with the service that I received ......”

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Aug 20,2015
Minithumbup
By: 'Steph'
Aug 20,2015
0 people found
this helpful
I am very happy with the service that I received from Choices. As a first time landlord, I felt extremely comfortable leaving the letting of my property in their capable hands. From the outset, Katie and Michael were extremely helpful and delivered a great service. ...
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“The agent was very efficient and helped us sort out ......”

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Aug 20,2015
Minithumbup
By: 'rita'
Aug 20,2015
0 people found
this helpful
The agent was very efficient and helped us sort out everything which was required and kept us informed throughout the move happened very quickly....
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“I have been extremely happy with the service received by ......”

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Aug 20,2015
Minithumbup
By: 'Sheila'
Aug 20,2015
0 people found
this helpful
I have been extremely happy with the service received by Choices in South Croydon. Since the first time I called i have been speaking to a young lady Sasha. She is so friendly and is such a good listener. She explained to me about the ...
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Comment on agent fees
Excellent.
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“Since June I have been with 3 different agents trying to ......”

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Aug 20,2015
Minithumbup
By: '[email protected]'
Aug 20,2015
0 people found
this helpful
Since June I have been with 3 different agents trying to let my property. Every single one of them had their own way of doing things which I accept but they failed to listen to what I wantedo or my opinion. I had given up completely ...
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Comment on agent fees
I have not paid any fees yet as we have not gotten a tenant yet.
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“I am still on the property hunt. Ria has been ......”

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Aug 20,2015
Minithumbup
By: 'ZK'
Aug 20,2015
0 people found
this helpful
I am still on the property hunt. Ria has been extremely helpful. She is constantly looking for the right property for me. I really hope she finds the property due to the effort she have put in for me to date. I am very happy ...
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“Olivia was has been really helpful. She has thoroughly explained ......”

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Aug 19,2015
Minithumbup
By: 'Kdixon'
Aug 19,2015
0 people found
this helpful
Olivia was has been really helpful. She has thoroughly explained exactly what happens during the moving in process and clearly outlined the costs that come with it. I will definitely use Choices again....
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Comment on agent fees
Good
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“Agent was extremely helpful in finding appropriate properties for us. ......”

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Aug 19,2015
Minithumbup
By: 'Zahra'
Aug 19,2015
0 people found
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Agent was extremely helpful in finding appropriate properties for us. Very efficient in contacting us at the right time in the form of email or phone calls. Very accessible via phone and ready to answer any queries....
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“I was pleasantly surprised by the efficiency, politeness and helpfulness ......”

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Aug 19,2015
Minithumbup
By: 'John'
Aug 19,2015
0 people found
this helpful
I was pleasantly surprised by the efficiency, politeness and helpfulness of Sasha when dealing with the ID confirmation etc required for me as Guarantor for my son....
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“I was entirely satisfied with my experience with Choices Horley ......”

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Aug 19,2015
Minithumbup
By: 'A.'
Aug 19,2015
2 people found
this helpful
I was entirely satisfied with my experience with Choices Horley and our agent Tom Welch. Our viewing request was handled promptly and very professionally. Follow-up support with regard to arranging the letting was also very good and Tom was available to answer questions whenever I ...
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“Really good service from the staff at this branch. All ......”

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Aug 19,2015
Minithumbup
By: 'AD'
Aug 19,2015
0 people found
this helpful
Really good service from the staff at this branch. All of them were extremely helpful, especially Lynsey. Every question that I had got a clear and professional answer. Made the whole thing go a lot easier....
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“I have been interacting with Olivia and she has be ......”

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Aug 18,2015
Minithumbup
By: 'N_F'
Aug 18,2015
0 people found
this helpful
I have been interacting with Olivia and she has be a fantastic help to me. I am very happy with how Choices as a company run, and will continue to recommend them to friends....
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“I have found dealing with Esme to be very positive. ......”

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Aug 18,2015
Minithumbup
By: 'Kim'
Aug 18,2015
0 people found
this helpful
I have found dealing with Esme to be very positive. My specific circumstances meant that the initial letting admin had be taken care of in only a couple of days, as I was due to leave the country and would not return until my requested ...
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“Esme was very helpful and friendly, quick to advise and ......”

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Aug 18,2015
Minithumbup
By: 'Lorna'
Aug 18,2015
0 people found
this helpful
Esme was very helpful and friendly, quick to advise and organise everything to ensure that moving in and all the paperwork was done efficiently. She is very easy to liase with and happy to answer all questions big or small. I had to change my ...
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“Excellent Service. Esme was really helpful provided all the required ......”

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Aug 18,2015
Minithumbup
By: 'Chendu'
Aug 18,2015
0 people found
this helpful
Excellent Service. Esme was really helpful provided all the required information about the flat and tenancy agreement, responded quickly to all communications and helped me to secure the flat in Hours....
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“I did appreciated Michael's help not only for his professionalism ......”

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Aug 18,2015
Minithumbup
By: 'Paolo'
Aug 18,2015
0 people found
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I did appreciated Michael's help not only for his professionalism but also for his competences. I would strongly recommended his services....
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“It was a pleasure to work with Hollie. She is ......”

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Aug 18,2015
Minithumbup
By: 'Jinny'
Aug 18,2015
0 people found
this helpful
It was a pleasure to work with Hollie. She is very professional and yet friendly at the same time. I have learned a lot from her about investing in Croydon. I look forward to building a long term work relationship with her....
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“Tabatha was really great in finding me a tenant. She ......”

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Aug 18,2015
Minithumbup
By: 'Howe'
Aug 18,2015
0 people found
this helpful
Tabatha was really great in finding me a tenant. She looked after all aspects of the letting for me - more so than any other agent has done before. Really good service and company so of course I am happy to review her!!...
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“I have been renting for years and one of the ......”

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Aug 18,2015
Minithumbup
By: 'Ms'
Aug 18,2015
0 people found
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I have been renting for years and one of the best experience that I have had with a Agency was with Choices, was very impressed with the team and manager Louise, she was very professional...
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“Christina from Choices has delivered from day one an impeccable ......”

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Aug 18,2015
Minithumbup
By: 'Kam'
Aug 18,2015
1 people found
this helpful
Christina from Choices has delivered from day one an impeccable service. With transparency, clarity and most of all efficiency. Her positive attitude and ability to get back to you with even the tiniest inquiry to organising a large refurbishment project, has her held in high ...
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“I found Joe to be very helpful. He was very ......”

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Aug 18,2015
Minithumbup
By: 'Ruth'
Aug 18,2015
1 people found
this helpful
I found Joe to be very helpful. He was very informative, and efficeint.He has a very friendly manner he was able to help me and made me feel he would go the extra mile for me. I felt he really ment what he said ...
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“Mr Horley was very polite and very helpful. He came ......”

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Aug 18,2015
Minithumbup
By: 'Smile'
Aug 18,2015
2 people found
this helpful
Mr Horley was very polite and very helpful. He came across as very professional as he was at the property on time and took time to explain and answer all our questions....
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“I am more than happy to write Olivia from Choices ......”

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Aug 17,2015
Minithumbup
By: 'Davidson_S'
Aug 17,2015
0 people found
this helpful
I am more than happy to write Olivia from Choices at the Coulsdon branch a review as she has been consistently helpful and assistive with my search. There really is not a more proactive agent than her and I look forwards to dealing with her ...
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Comment on agent fees
Cannot comment
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“Matthew has been a very helpful and enthusiastic estate agent. ......”

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Aug 17,2015
Minithumbup
By: 'Eve'
Aug 17,2015
0 people found
this helpful
Matthew has been a very helpful and enthusiastic estate agent. I would recommend him to any one looking for a place to buy or rent...
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Comment on agent fees
Good
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“Rebecca was very professional at our first meeting had a ......”

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Aug 17,2015
Minithumbup
By: 'Keith'
Aug 17,2015
2 people found
this helpful
Rebecca was very professional at our first meeting had a good knowledge of what services Choices could provide and knew the letting market. When following up whilst Rebecca was on leave, Tom was also very aware of our requirements and again professional and knowledgably....
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“Was very helpful, spoke to other branches as well to ......”

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Aug 17,2015
Minithumbup
By: 'Muzna'
Aug 17,2015
0 people found
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Was very helpful, spoke to other branches as well to find a suitable flat for me. Had a lot of knowledge and very polite over the phone....
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“Matthew has been excellent in keeping in touch with me. ......”

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Aug 17,2015
Minithumbup
By: 'J'
Aug 17,2015
0 people found
this helpful
Matthew has been excellent in keeping in touch with me. He followed up my visit and asked for feedback. The property was not suitable but Matthew will keep in touch and continue to look for something that may be more suitable. He was very approachable ...
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“Everyone at choices Crawley were really helpful and polite. I ......”

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Aug 17,2015
Minithumbup
By: 'Z'
Aug 17,2015
2 people found
this helpful
Everyone at choices Crawley were really helpful and polite. I highly recommend them to anyone who is looking to sell / buy....
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“Can't thank Keyan from Choices enough he was amazing and ......”

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Aug 17,2015
Minithumbup
By: 'Mr'
Aug 17,2015
0 people found
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Can't thank Keyan from Choices enough he was amazing and so helpful, we only had one week to move in and I feared the worst but too my delight everything went fine. Keyan kept all three of us up to date every step of the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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