Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Lynsey was very helpful and professional. We are still working ......”

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Aug 27,2015
Minithumbup
By: 'Pablette'
Aug 27,2015
0 people found
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Lynsey was very helpful and professional. We are still working together trying to find my dream rental and she's always there suggesting and advising!...
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“I have lived in 5 different countries and worked with many ......”

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Aug 27,2015
Minithumbup
By: 'Room'
Aug 27,2015
0 people found
this helpful
I have lived in 5 different countries and worked with many estate agencies. Phillipa was fantastic with all the paperwork and was easy to get a hold of. She was very professional, friendly and handled everything in her control very well. Unfortunately another representative of choices ...
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“I viewed the property on Melfort road Thornton Heath with ......”

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Aug 27,2015
Minithumbup
By: 'Vilankita'
Aug 27,2015
0 people found
this helpful
I viewed the property on Melfort road Thornton Heath with Esra. I did not like the property but I was very impressed with the friendly and efficient service from the staff.as I am a first time buyer she provided me lots of useful information ...
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“It was really good to speak to an agent who ......”

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Aug 27,2015
Minithumbup
By: 'Review'
Aug 27,2015
0 people found
this helpful
It was really good to speak to an agent who really appears to want to help. Although I am still looking I am sure Tabatha will advise me correctly and help me find what sometimes feels like the impossible! Thank you....
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“Whenever any properties come available I know Tabatha calls me, ......”

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Aug 27,2015
Minithumbup
By: 'Cara'
Aug 27,2015
0 people found
this helpful
Whenever any properties come available I know Tabatha calls me, she has really noted down what it is that I am looking for and is one of the very few agents that seems to really work hard to get there properties let and gain Choices ...
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“When I contacted Choices for the property viewing Esra quickly ......”

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Aug 27,2015
Minithumbup
By: 'Swe'
Aug 27,2015
0 people found
this helpful
When I contacted Choices for the property viewing Esra quickly arranged the time which suited me even though the time was late evening. She answers all our queries very patiently. She communicates us quickly and speeds up the purchasing process....
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“Great customer service, kept me well informed and up to ......”

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Aug 27,2015
Minithumbup
By: 'Carrie'
Aug 27,2015
0 people found
this helpful
Great customer service, kept me well informed and up to date. Charlotte made me feel very welcome and made everything easy. Katie and Will were lovely to deal with too. Took the stress right off having found a such a helpful estate agents. Thanks guys....
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“we found max to be very helpfull and willing to ......”

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Aug 27,2015
Minithumbup
By: 'sally'
Aug 27,2015
0 people found
this helpful
we found max to be very helpfull and willing to help us with our questions. Very courteous and polite made us feel very relaxed and not to pushy which we found an advantage!...
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“I view the property on Melfort road Thornton Heath with ......”

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Aug 27,2015
Minithumbup
By: 'Vilankita'
Aug 27,2015
0 people found
this helpful
I view the property on Melfort road Thornton Heath with Esra. I did not like the property but I was very impressed with the friendly and efficient service from the lady. As I am a first time buyer she provided me lots of useful information ...
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“Very disappointed that this branch chose to persistently demand monies ......”

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Aug 27,2015
Minithumbdown
By: 'Yogibear'
Aug 27,2015
2 people found
this helpful
Very disappointed that this branch chose to persistently demand monies to which they knowingly had no claim. We did not renew our tenancy after the first year, meaning it lapsed into a statutory periodic tenancy. When we left the property several months later Choices tried ...
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“Max met us at the property showed us around. We ......”

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Aug 27,2015
Minithumbup
By: 'Mohamed'
Aug 27,2015
0 people found
this helpful
Max met us at the property showed us around. We were happy with his presentation. We did not take the property simply because of the area. Thanks Max Mohamed Haji...
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“hi ; i sold my flat with choices based in south ......”

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Aug 26,2015
Minithumbup
By: 'kashif'
Aug 26,2015
1 people found
this helpful
hi ; i sold my flat with choices based in south croydon , though i was hesitating to write a review because english is not my first language but i wanted to say something about choices after having wonderful service from them , so that others who are ...
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“I have been lookiing for over a year. Mr Stephen ......”

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Aug 26,2015
Minithumbup
By: 'ROBERT'
Aug 26,2015
2 people found
this helpful
I have been lookiing for over a year. Mr Stephen Yorke contacted me when he found a freehold within my price range and used his excelent negotiation skills to secure a deal....
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“I was lucky to secure a property quickly using Choices, ......”

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Aug 26,2015
Minithumbup
By: 'Peter'
Aug 26,2015
0 people found
this helpful
I was lucky to secure a property quickly using Choices, Holly kept me up to date on the whole process and made it smooth and quick! 5 days and I was moved in to my new home! Thanks Holly!...
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“Esme was fantastic in sorting out our tenancy extremely quickly ......”

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Aug 25,2015
Minithumbup
By: 'Lailah'
Aug 25,2015
0 people found
this helpful
Esme was fantastic in sorting out our tenancy extremely quickly and smoothly. She had great communication with us which resulted in a happy group of tenants....
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Comment on agent fees
Slightly too high for a student budget, it can be an off putting element of renting with an agency
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“I had been looking for a place to rent when ......”

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Aug 25,2015
Minithumbup
By: 'Vivian'
Aug 25,2015
0 people found
this helpful
I had been looking for a place to rent when i called choices. I spoke to william, who has been amazing and helped me find my ideal home. He was very approachable and friendly when we had a viewing with him. He explained everything, which ...
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“Olivia has been a great help in my family's property ......”

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Aug 25,2015
Minithumbup
By: 'DCSC'
Aug 25,2015
0 people found
this helpful
Olivia has been a great help in my family's property search. She has been very good at keeping us constantly updated and we appreciate her prompt responses to our enquiries....
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“I have been looking for a property for 3 months but, ......”

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Aug 24,2015
Minithumbup
By: 'Mr'
Aug 24,2015
0 people found
this helpful
I have been looking for a property for 3 months but, could never find anything, Keyan from Choices would contact me every week to tell me what property's they had, finally I found 1 that matched everything I needed big thanks to Keyan for not giving up ...
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“My experience with Choices has been the best out of ......”

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Aug 24,2015
Minithumbup
By: 'LilMissA'
Aug 24,2015
0 people found
this helpful
My experience with Choices has been the best out of all the agents that I have approached. Their customer service is second to none and they are extremely proactive with what they do. Olivia in particular has been smashing and I will not hesitate to ...
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“We have been renting with Choices for 2 years and our ......”

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Aug 24,2015
Minithumbup
Staff profile picture
Helen
By: 'Rosie'
Aug 24,2015
0 people found
this helpful
We have been renting with Choices for 2 years and our Landlord is now selling the property and Andrew showed us around a perspective property for us. He wa extrememly knowledgable of the area and the property, able to answer all our questions. He is polite ...
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“Rebecca has been absolutely amazing from the start of the ......”

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Aug 23,2015
Minithumbup
By: 'Gail'
Aug 23,2015
1 people found
this helpful
Rebecca has been absolutely amazing from the start of the process. She has done all the communicating, not once have I had to chase her. Any concerns I had, Rebecca knew the answer and as a result we have are totally confidence that Choices are ...
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“Olivia was a great help in finding me and my ......”

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Aug 21,2015
Minithumbup
By: 'Em'
Aug 21,2015
0 people found
this helpful
Olivia was a great help in finding me and my partner a property to rent. I want to thank her for all her hard work and perseverance with us....
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“Even though George hasn't found me a house yet, I ......”

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Aug 21,2015
Minithumbup
By: 'Josh'
Aug 21,2015
1 people found
this helpful
Even though George hasn't found me a house yet, I know he is trying his best and will find me one soon, he is a great help and listens to my needs!...
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“I received a very enthusiastic, friendly, patient, informative, knowledgeable and ......”

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Aug 21,2015
Minithumbup
By: 'Sunil'
Aug 21,2015
0 people found
this helpful
I received a very enthusiastic, friendly, patient, informative, knowledgeable and polite service from Esra. I also had a very prompt response to any further information that I needed to make my decision with regards to my viewing. Overall I received an excellent service and would ...
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“I was really impressed with the level of customer service ......”

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Aug 21,2015
Minithumbup
By: 'Michelle'
Aug 21,2015
0 people found
this helpful
I was really impressed with the level of customer service Ria gave me. She with getting in to view the property on Melfort Road and when showing me and my friend around was bubbly and friendly. She followed me up with a courtesy phone call ...
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“I am very pleased with the service that Katie and ......”

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Aug 21,2015
Minithumbup
By: 'dorothy'
Aug 21,2015
0 people found
this helpful
I am very pleased with the service that Katie and her staff had provided. Very polite, and referring to want I wanted....
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“Agent was very helpful and empathetic towards my case. She ......”

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Aug 21,2015
Minithumbup
By: 'Patience'
Aug 21,2015
0 people found
this helpful
Agent was very helpful and empathetic towards my case. She showed understanding while sticking to the company policies regarding lettings. She has excellent customer service skills. Overall, job well done!...
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“Andrew was extremly professional in the deal, he was honest ......”

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Aug 21,2015
Minithumbup
By: 'Sahu'
Aug 21,2015
0 people found
this helpful
Andrew was extremly professional in the deal, he was honest and possessed good knowledge about the area, facilities and the property. I would not hesitate to deal with him again and would recommend him to others....
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Comment on agent fees
competitive.
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“My initial interaction at Choices was with Holly and she ......”

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Aug 20,2015
Minithumbup
By: 'Tony'
Aug 20,2015
0 people found
this helpful
My initial interaction at Choices was with Holly and she looked after our requirements from that point on. She was very understanding of our need for a property that would take pets and very honest about places that would and wouldn't. This is much appreciated ...
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Comment on agent fees
Fees were clearly explained upfront and there were no surprises.
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“I have bought an investment through choices and it's already ......”

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Aug 20,2015
Minithumbup
By: 'Cheung'
Aug 20,2015
0 people found
this helpful
I have bought an investment through choices and it's already rented it out it was a easy investment purchase and I would be happy to use them again....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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