Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I really enjoyed working with Lisa in Crawley agency. It ......”

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Sep 08,2015
Minithumbup
By: 'Leal'
Sep 08,2015
2 people found
this helpful
I really enjoyed working with Lisa in Crawley agency. It was always very helpful. It helped me to rent this house for which I am changing and helped me a lot to solve problems with the other agency. Even when off, Lisa replied to emails ...
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“Olivia has been incredibly desicated to finding me a property ......”

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Sep 08,2015
Minithumbup
By: 'JS'
Sep 08,2015
0 people found
this helpful
Olivia has been incredibly desicated to finding me a property to rent. I could not have asked for better service or productivity. I will most certainly be using them again....
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“Andrew had all the right answers about the legal aspect, ......”

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Sep 08,2015
Minithumbup
By: 'bobby'
Sep 08,2015
0 people found
this helpful
Andrew had all the right answers about the legal aspect, epc, the value we could achieve and how things will progress at our first meeting. Things moved at lightening speed. Within a day from making to call to book an appointment with your company, my ...
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Comment on agent fees
reasonable
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“My agent Joseph Johnson was very kind and supportive throughout ......”

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Sep 07,2015
Minithumbup
By: 'Leah'
Sep 07,2015
1 people found
this helpful
My agent Joseph Johnson was very kind and supportive throughout the time I was searching for a property. He was always positive and reassuring which gave me hope as so did Andrew from redhill choices.many thanks Leah Hastie...
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Comment on agent fees
I am happy with the result. Many thanks leah.
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“The worst agency ever. Like the most of the people ......”

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Sep 06,2015
Minithumbdown
By: 'Anna'
Sep 06,2015
3 people found
this helpful
The worst agency ever. Like the most of the people in here I had a very very bad experience with choices. They will never reply our emails, they will never come on the phone once they hear your name and they will always promise to ...
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“We spoke to Olivia intially regarding our property search and ......”

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Sep 04,2015
Minithumbup
By: 'Angela'
Sep 04,2015
0 people found
this helpful
We spoke to Olivia intially regarding our property search and she was very helpful as it had been a long long time since we had looked at renting. She was very informative and gave us a list of properties to take a look at. We ...
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“I have always used william from choices as my agent. ......”

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Sep 04,2015
Minithumbup
By: 'asare'
Sep 04,2015
0 people found
this helpful
I have always used william from choices as my agent. He is always on top of things and happy to give me the best advoce. He is always friendly and make time to get to know us. I am really impressed with will that i ...
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“Asheley has been excellent, responding quickly to queries and preempting ......”

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Sep 04,2015
Minithumbup
By: 'Charlotte'
Sep 04,2015
0 people found
this helpful
Asheley has been excellent, responding quickly to queries and preempting many others. She is great at sorting out problems and always goes the extra mile! I have been very impressed! It's reassuring to know that as a tenant I've got such a reliable agent....
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“I was called by Keyan from choices Estate Agent about ......”

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Sep 04,2015
Minithumbup
By: 'Ms'
Sep 04,2015
0 people found
this helpful
I was called by Keyan from choices Estate Agent about a property that I had views with a different Agent, the other agent said that the property had gone so Keyan checked with Landlord and it was still available so put down the deposits very ...
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“William has be very helpful thoughout our property search. He ......”

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Sep 04,2015
Minithumbup
By: 'decland'
Sep 04,2015
0 people found
this helpful
William has be very helpful thoughout our property search. He made us aware of properties on the market. He also have us great advice on getting rent protection. It is nice to use an estate agent which are customer focused....
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“I have taken property with Holly, I was first to ......”

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Sep 03,2015
Minithumbup
By: 'Lucas'
Sep 03,2015
0 people found
this helpful
I have taken property with Holly, I was first to see property and holly helped me take property. Thank you Holly...
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“Joe had a friendly and efficient phone manner. He took ......”

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Sep 03,2015
Minithumbup
By: 'Mrs'
Sep 03,2015
1 people found
this helpful
Joe had a friendly and efficient phone manner. He took time to find out our requirements. The overall impression was I could be confident that if a property becomes available that matches our rather stringent requirements, Joe will be promptly back in touch so I ...
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“George has been so helpful with my property seach, listens ......”

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Sep 03,2015
Minithumbup
By: 'James'
Sep 03,2015
1 people found
this helpful
George has been so helpful with my property seach, listens to my needs and constantly coming back with new properties for me....
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“I have recetly purchases a property along side my buisness ......”

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Sep 03,2015
Minithumbup
By: 'Robin'
Sep 03,2015
0 people found
this helpful
I have recetly purchases a property along side my buisness partner through choices, Sasha has helped us every step of the way, Oustanding Lady!...
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“Tabatha is a brilliant asset to choices, any queries I ......”

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Sep 02,2015
Minithumbup
By: 'Mrs'
Sep 02,2015
0 people found
this helpful
Tabatha is a brilliant asset to choices, any queries I have are resolved quickly and in good manor. I am very happy to endorse tabathas skills as coulsdons office manager as she is a delight to deal with....
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“Olivia has helped me and my wife to find a ......”

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Sep 02,2015
Minithumbup
By: 'MrJames'
Sep 02,2015
0 people found
this helpful
Olivia has helped me and my wife to find a rental property whilst we look for one to buy. She was professional, eloquent and friendly and I will most certainly be recommending her to my friends and family....
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“Tabatha is so helpful. She know the local market and ......”

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Sep 02,2015
Minithumbup
By: 'Martyna'
Sep 02,2015
0 people found
this helpful
Tabatha is so helpful. She know the local market and her and the team know how to get a property rented. I can't imagine ever using another agent after seeing how good these guys are. Why not try them for yourself?...
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“I have had a fantastic first experience of this agency ......”

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Sep 02,2015
Minithumbup
By: 'A**'
Sep 02,2015
0 people found
this helpful
I have had a fantastic first experience of this agency and my point of contact has been Tabatha, she has been very quick to come back to me. A** service....
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“I give this agent 10/10 as they have been the only ......”

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Sep 02,2015
Minithumbup
By: 'JanSmith'
Sep 02,2015
0 people found
this helpful
I give this agent 10/10 as they have been the only ones that have bothered to keep me informed about new properties coming to the market. I am very grateful for all the help and look forwards to dealing with this agent in the future....
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“Tabatha has been a real help in getting me first ......”

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Sep 02,2015
Minithumbup
By: 'Evans'
Sep 02,2015
0 people found
this helpful
Tabatha has been a real help in getting me first investment property rented. She made everything seem easy and straight forward and found me great tenants. Thank you...
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“Charlotte was friendly and was able to answer my questions ......”

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Sep 02,2015
Minithumbup
By: 'Shereen'
Sep 02,2015
0 people found
this helpful
Charlotte was friendly and was able to answer my questions quickly, she was professional and was quick to note additional requirements for a smooth process....
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“William is a very helpful estate agent. We needed a ......”

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Sep 01,2015
Minithumbup
By: 'RP'
Sep 01,2015
0 people found
this helpful
William is a very helpful estate agent. We needed a flat after leaving our place up north. As we had been relocated due to work. We called many agents, but he service provided by will had been exceptional. He had kept us up to date ...
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Comment on agent fees
In line with other agents
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“This is the worst agency I have used in the ......”

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Aug 31,2015
Minithumbdown
By: 'Bartosz'
Aug 31,2015
2 people found
this helpful
This is the worst agency I have used in the UK, both as a tenant and a landlord. During the tenancy we had a lot of issues with the heating at the property. It always took them a good few days to arrange a visit ...
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“Olivia has been consistently helpful during my search for a ......”

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Aug 31,2015
Minithumbup
By: 'CD'
Aug 31,2015
0 people found
this helpful
Olivia has been consistently helpful during my search for a flat to rent. I will continue to go back to Choices should I find myself looking for somewhere to rent or buy today....
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“Esme was an amazing agent, she was very prompt and ......”

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Aug 31,2015
Minithumbup
By: 'Renter'
Aug 31,2015
0 people found
this helpful
Esme was an amazing agent, she was very prompt and helpful throughout the whole process. I was treated with respect and everything was explained, there was nothing hidden. I have already revommended this company to friends and family. It was a great experience!...
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“Tom was very helpful and easy to get hold of. ......”

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Aug 30,2015
Minithumbup
By: 'Karl'
Aug 30,2015
0 people found
this helpful
Tom was very helpful and easy to get hold of. Myself and my room mate work 9-5 so had to look at flats in the evenings and couldn't call during working hours. Tom was always available and met us at the time that suited us. ...
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“I am a student at Sussex uni, and I have ......”

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Aug 30,2015
Minithumbup
By: 'Edward'
Aug 30,2015
0 people found
this helpful
I am a student at Sussex uni, and I have been trying to find a house all summer! I was lucky that Holly helped me secure the property quickly....
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Comment on agent fees
The fees were expensive but most agents are similar
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“I have been a tenant with choices for the last ......”

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Aug 28,2015
Minithumbup
By: 'Jerzy'
Aug 28,2015
0 people found
this helpful
I have been a tenant with choices for the last three years and a half and have had a complication with my contract for the whole tenancy. I have tried to resolve this before but to no avail. Thankfully Katie Rest got involved this time ...
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“I was lucky enough eventually to have Zoe allocated to ......”

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Aug 28,2015
Minithumbup
By: 'Ian'
Aug 28,2015
2 people found
this helpful
I was lucky enough eventually to have Zoe allocated to handle my sale, The experiences we had as a landlord were unpleasant to say the least so we decided to sell. This proccess proved equally painful until we got Zoe! Her empathy was second to ...
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Comment on agent fees
ongoing issues
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“Esme was very helpful and efficient in quickly and professionally ......”

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Aug 27,2015
Minithumbup
By: 'V'
Aug 27,2015
0 people found
this helpful
Esme was very helpful and efficient in quickly and professionally sorting out our move into this new property. 5/5...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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