Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“My sister and I were looking for a property for ......”

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Sep 17,2015
Minithumbup
By: 'Tamara'
Sep 17,2015
0 people found
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My sister and I were looking for a property for over a month, and we started to lose faith. But when we got in contact with mihaela she was very positive and encouraging, she found a property that was suitable for me and my sister ...
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I thought the agents fees were reasonable. Everything was explained to us so we felt reassured.
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“Sasha is a star she is a great estate agent ......”

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Sep 17,2015
Minithumbup
By: 'S'
Sep 17,2015
0 people found
this helpful
Sasha is a star she is a great estate agent she is caring about my difficult situation and always helps assist me and my dad when out viewing properties, I will be using choices where ever possible in the future and telling all my friends ...
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“Sasha is such a delight to speak to over the ......”

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Sep 17,2015
Minithumbup
By: 'Jenny'
Sep 17,2015
0 people found
this helpful
Sasha is such a delight to speak to over the phone and in person. She understands my situation and always rings me when a property comes up that would match. She is ever so friendly and polite and I would highly recommend her....
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“I have purchased many properties in the past with various ......”

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Sep 17,2015
Minithumbup
By: 'Mr'
Sep 17,2015
0 people found
this helpful
I have purchased many properties in the past with various agents, and being a Landlord I have come across the good and the bad when it comes to sales agents, but I have to say by far Chris Tower is amongst the best sales agents ...
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“Chris Tower from Choices has been helping me find an ......”

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Sep 17,2015
Minithumbup
By: 'matti'
Sep 17,2015
0 people found
this helpful
Chris Tower from Choices has been helping me find an investment property. I have found him to be trustworthy and very helpful in finding the right property for me to buy. Chris is very informative and I know that he has vast experience and understands ...
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“Tabatha and the rest of the team @ choices have been ......”

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Sep 17,2015
Minithumbup
By: 'John'
Sep 17,2015
0 people found
this helpful
Tabatha and the rest of the team @ choices have been fantastic from finding the tenant, managing the property, dealing with the move out process and moving the new one in. I could not fault them, they are not really the cheapest but they are fast ...
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“My experience with choices is always fantastic. I have been ......”

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Sep 16,2015
Minithumbup
By: 'Albert'
Sep 16,2015
0 people found
this helpful
My experience with choices is always fantastic. I have been dealing with Sasha and must say that she is so friendly and is always willing to go out of her way to help. She is so polite and so easy to talk to. I would ...
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“Helen contacted me as my apartment was being advertised with ......”

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Sep 16,2015
Minithumbup
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Helen
By: 'Michelle'
Sep 16,2015
0 people found
this helpful
Helen contacted me as my apartment was being advertised with another company with little success and advised me that she was surprised that it wasn't let already. Helen came to view my apartment and in a few days Helen had successfully secured viewings and a ...
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“Chris was punctual for our viewing. He was ready to ......”

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Sep 16,2015
Minithumbup
By: 'Frances'
Sep 16,2015
1 people found
this helpful
Chris was punctual for our viewing. He was ready to meet us at the gate and let us in. He was extremely professional and helpful. He was very knowledgeable about all aspects of the property including how the heating and water system worked along with ...
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“The agent, Sasha, was more than helpful and went completely ......”

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Sep 16,2015
Minithumbup
By: 'MB'
Sep 16,2015
0 people found
this helpful
The agent, Sasha, was more than helpful and went completely and utterly out of her way to help me and my partner in our search for our first home. Without her help we would still be looking and probably be stranded with nowhere to live. ...
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Comment on agent fees
The agency fees were more than reasonable for the level of help we received.
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“Very helpful agent, friendly and very prompt in response, efficient ......”

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Sep 16,2015
Minithumbup
By: 'Vicky'
Sep 16,2015
0 people found
this helpful
Very helpful agent, friendly and very prompt in response, efficient and trustworthy. Gave useful and detailed information during house viewing....
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Comment on agent fees
Reasonable.
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“Esra was very informative about the properties we viewed and ......”

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Sep 16,2015
Minithumbup
By: 'Bev'
Sep 16,2015
0 people found
this helpful
Esra was very informative about the properties we viewed and managed to get appointments at very short notice from us. In a very competitive market many estate agents did not bother to return our calls about properties, Esra however always informed us of any new ...
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“I have been using choices agents now for some time. ......”

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Sep 16,2015
Minithumbup
By: 'HAGAR'
Sep 16,2015
0 people found
this helpful
I have been using choices agents now for some time. Recently i have had absolutely fantastic support from both stephanie and especially ezra on the last few viewings. I and my clients have a demanding criteria for propery search and the help support and advice ...
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“Esra is a very helpful & understanding sales agent. The whole ......”

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Sep 16,2015
Minithumbup
By: 'Ali'
Sep 16,2015
0 people found
this helpful
Esra is a very helpful & understanding sales agent. The whole process of purchasing the proeprty was very smooth & I would certainly recommend her to my friends and family. Keep up the good work....
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“Darren had the property on after another agent struggled to ......”

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Sep 15,2015
Minithumbup
By: 'Alex'
Sep 15,2015
2 people found
this helpful
Darren had the property on after another agent struggled to sell it, although it did take a bit longer than expected we achieved a sale price of which I am happy with. Would use these again....
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“Andrew and Nicola were both very helpful. They listened to ......”

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Sep 14,2015
Minithumbup
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Nicola
By: 'Tamer'
Sep 14,2015
0 people found
this helpful
Andrew and Nicola were both very helpful. They listened to what I needed and we're always on time for appointments....
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N/A
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“Sasha has helped me immensely in my property search she ......”

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Sep 14,2015
Minithumbup
By: 'Irene'
Sep 14,2015
0 people found
this helpful
Sasha has helped me immensely in my property search she always shows me properties at the best time for me and with her help my search now seems possible. Thank You Sasha....
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“Stephen and Darren sold my property in a very quick ......”

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Sep 14,2015
Minithumbup
By: 'C'
Sep 14,2015
2 people found
this helpful
Stephen and Darren sold my property in a very quick time at a price we were very happy with. Going through the process now and always kept up to date. Thank you...
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“I registered my details with Choices for a 1 bed flat ......”

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Sep 14,2015
Minithumbup
By: 'Sharon'
Sep 14,2015
0 people found
this helpful
I registered my details with Choices for a 1 bed flat as my current tenancy was coming to end. They always keep in contact with me on a regular basis to let me know if any properties within my criteria have come on the market or ...
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“I am currently looking for a property to rent and ......”

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Sep 12,2015
Minithumbup
By: 'Herbert'
Sep 12,2015
0 people found
this helpful
I am currently looking for a property to rent and Olivia has been very proactive in helping me. She is the perfect agent in my eyes and I will continue to do business for her....
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“Hi - I was very interested renting the flat on ......”

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Sep 11,2015
Minithumbup
By: 'JB'
Sep 11,2015
0 people found
this helpful
Hi - I was very interested renting the flat on EC4V 5EA and Esme responded immediately to my request and application so the room was immediately reserved. I really liked she firstly wanted to discuss the conditions over the phone to make sure I ...
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“Olivia has been an absolute star in helping me and ......”

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Sep 11,2015
Minithumbup
By: 'S-Daniels'
Sep 11,2015
0 people found
this helpful
Olivia has been an absolute star in helping me and my family to find a property to rent. She has made the process a lot smoother and stress free than I could ever have imagined....
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“Stephen was very efficient and accommodating showing us around the ......”

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Sep 11,2015
Minithumbup
By: 'Matt'
Sep 11,2015
2 people found
this helpful
Stephen was very efficient and accommodating showing us around the property at a time that suited our needs. He proactively offered advice on making changes and showing potential that the property offers. He also made it clear what the next steps are in order to ...
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“Choice help me and my family find somewhere to live. ......”

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Sep 11,2015
Minithumbup
By: 'Sharmarama'
Sep 11,2015
0 people found
this helpful
Choice help me and my family find somewhere to live. Olivia in particular is very polite helpful and information. I will use them again....
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“I organised 4 viewings with Stephen Yorke at Choices. All viewings ......”

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Sep 10,2015
Minithumbup
By: 'Charlie'
Sep 10,2015
2 people found
this helpful
I organised 4 viewings with Stephen Yorke at Choices. All viewings were booked in very promptly and I was round seeing the houses the next day. Stephen was punctual and professional at every turn. I had an offer accepted within 4 hours of the viewings. Would highly ...
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“I have rented from choices for my past two homes ......”

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Sep 10,2015
Minithumbup
By: 'Scott'
Sep 10,2015
0 people found
this helpful
I have rented from choices for my past two homes and they have been really good every time. They always find me stuff fast and get me moved in with no trouble....
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“Moving with easy with choices? Everything was taken care of ......”

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Sep 10,2015
Minithumbup
By: 'Blight'
Sep 10,2015
0 people found
this helpful
Moving with easy with choices? Everything was taken care of and there was little to no stress involved which in comparison to my last move in incredible. Thank you to Tabatha and team....
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“Will is an asset to Choices Croydon. I was on ......”

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Sep 10,2015
Minithumbup
By: 'Mitesh'
Sep 10,2015
0 people found
this helpful
Will is an asset to Choices Croydon. I was on the verge of ending my relationship with Choices, and he stepped up to gain back my trust and handle the re-let of my property. He will always keep me updated on issues and general progress. ...
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“Our experience with Choices to date has been very positive. ......”

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Sep 08,2015
Minithumbup
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Nicola
By: 'Sally'
Sep 08,2015
0 people found
this helpful
Our experience with Choices to date has been very positive. They are a proactive, professional, friendly team and found tenants for us within a tight timeframe. They have a great, local database of prospective tenants and work carefully to match the right property with the ...
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Comment on agent fees
The fees were higher than competitors' fees. I would've liked Choices to reduce their fees to be in line with other agents. Having said this, Choices outperformed the competition, so in that sense, they're worth it.
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“Michael was helpful and was able to answer my questions ......”

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Sep 08,2015
Minithumbup
By: 'tom'
Sep 08,2015
0 people found
this helpful
Michael was helpful and was able to answer my questions quickly, he was professional and was quick to note additional requirements for a smooth process....
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Comment on agent fees
Reference fee and admin fee was a bit OTT
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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