Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“We unfortunately had a few issues when we moved into ......”

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Sep 29,2015
Minithumbup
Staff profile picture
Nicola
By: 'Nicola'
Sep 29,2015
0 people found
this helpful
We unfortunately had a few issues when we moved into our property. At last all has been resolved with Nicola's help. Nicola was very efficient and professional and did her upmost to help us....
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“I received excellent service from Rebecca Foster in your Horley ......”

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Sep 28,2015
Minithumbup
By: 'Muriel'
Sep 28,2015
1 people found
this helpful
I received excellent service from Rebecca Foster in your Horley branch. I moved very swiftly and everything was done with complete professionalism to make my move a more pleasent experience....
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“My wife and i were looking for an appartment to ......”

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Sep 28,2015
Minithumbup
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Helen
By: 'Sylvain'
Sep 28,2015
0 people found
this helpful
My wife and i were looking for an appartment to move in asap as we were staying in a Hotel! Helen as been very proactive and efficient. She managed to negociate the "move in date" we wanted. Also efficient with paperwork. Friendly and helpfull, and ...
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“I was having problems with Savills as a agency for ......”

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Sep 28,2015
Minithumbup
By: 'Valentina'
Sep 28,2015
0 people found
this helpful
I was having problems with Savills as a agency for renting a property. I had such a bad experience with Savills when I turned to Aidan and Esme for help to resolve this issue which was traumatising and left me thinking all estate agents were ...
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“This is my first time renting a property and I ......”

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Sep 26,2015
Minithumbup
By: 'Paulino'
Sep 26,2015
2 people found
this helpful
This is my first time renting a property and I was apprehensive due to it being stressful for my female partner.But after a couple of meetings and numerous phone calls with Reece I was happy to proceed with my search for an affordable property. ...
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“I used choices after seeing a few properties online. I ......”

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Sep 25,2015
Minithumbup
By: 'Sierra'
Sep 25,2015
0 people found
this helpful
I used choices after seeing a few properties online. I had to move urgently and Will and Micheal went over and beyond to help me with my search. When I found my property they sped up the reference process for me and got me moved ...
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“5 star service :). Very useful and great cominication. The whole prosses ......”

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Sep 25,2015
Minithumbup
By: 'CG'
Sep 25,2015
0 people found
this helpful
5 star service :). Very useful and great cominication. The whole prosses was very quick and easy in general. She answered all the question we very quickly....
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“Esme is a delightful member of your staff, always helpful ......”

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Sep 25,2015
Minithumbup
By: 'Nils'
Sep 25,2015
0 people found
this helpful
Esme is a delightful member of your staff, always helpful to the best of her abilities, and with a fair bit of patience....
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“Ben shown me good house and allways respect me and ......”

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Sep 25,2015
Minithumbup
By: 'James'
Sep 25,2015
0 people found
this helpful
Ben shown me good house and allways respect me and never lie to me. He make sure i allways understand these things. He told me i would move later in the month but he move me before. very nice young man....
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“Its responsibilited and wonderful,smiling.Exelent comunication skils.Fast and ......”

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Sep 25,2015
Minithumbup
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Nicola
By: 'Nikola'
Sep 25,2015
0 people found
this helpful
Its responsibilited and wonderful,smiling.Exelent comunication skils.Fast and wonderful customer service.I recomend in my friends ,using this agent....
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Comment on agent fees
Exelent
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“Will is always so friendly when I have spoken to ......”

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Sep 24,2015
Minithumbup
By: 'Carmett'
Sep 24,2015
0 people found
this helpful
Will is always so friendly when I have spoken to him on the phone. He understands my situations and knows exactly what I am looking for. Being a mum with 7 children can be very hard to find a property but with will, this isn't an ...
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“I have always dealt with William in the Croydon office ......”

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Sep 24,2015
Minithumbup
By: 'Esther'
Sep 24,2015
0 people found
this helpful
I have always dealt with William in the Croydon office and I must say he is lovely. He is ever so friendly and is able to assist me within my search. He understands about my back and therefore I am truly grateful for all his ...
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“A lot of other agents told me what I am ......”

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Sep 24,2015
Minithumbup
By: 'Anna'
Sep 24,2015
0 people found
this helpful
A lot of other agents told me what I am looking for didn't exist but Sasha gave me options and allowed me to understand the market, she arranges viewings at suitable times for me after work and it seems nothing is ever too much trouble ...
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“After the house we had made an offer on was ......”

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Sep 24,2015
Minithumbup
By: 'Glenys'
Sep 24,2015
0 people found
this helpful
After the house we had made an offer on was rented out on a years contract without our Agent knowing about it. in addition to many negative interactions with Estate Agents and getting nowhere, we went back to Choice. Having made an offer for a ...
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Comment on agent fees
I am buying so no fees.
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“Olivia always keeps me updated with any new properties that ......”

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Sep 23,2015
Minithumbup
By: 'Ferzan'
Sep 23,2015
0 people found
this helpful
Olivia always keeps me updated with any new properties that come to the market. She invests a lot of time in her clients and is always happy to help me....
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“I am thankful to Sasha for her help she is ......”

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Sep 22,2015
Minithumbup
By: 'Mr'
Sep 22,2015
0 people found
this helpful
I am thankful to Sasha for her help she is a great lady and a pleasure to work with my family regularly look for property and I have recommended choices to all of them....
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“Choices have been really exceptional to deal with in the ......”

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Sep 22,2015
Minithumbup
By: 'Hagar'
Sep 22,2015
0 people found
this helpful
Choices have been really exceptional to deal with in the Croydon area in 2015. Our business has domestic and international buyers in area so we regularly view and deal with this agent. We have also operated all round the UK and this agent is by far ...
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“Chester was fantastic through the whole process. Keeping me updated ......”

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Sep 22,2015
Minithumbup
By: 'Paul'
Sep 22,2015
0 people found
this helpful
Chester was fantastic through the whole process. Keeping me updated regularly and liaising with the landlord. He's a credit to the team. Great job!...
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“The agent was very help full had good local knowledge, ......”

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Sep 22,2015
Minithumbup
By: 'John'
Sep 22,2015
2 people found
this helpful
The agent was very help full had good local knowledge, he had knowledge of the house and the seller, He returned calls promptly and answered all our questions...
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“I have had the chance to come back in the ......”

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Sep 21,2015
Minithumbup
By: 'Rob'
Sep 21,2015
0 people found
this helpful
I have had the chance to come back in the pervious flat that I was sharing for the past three years, this time the company which are renting me the room has changed and also the way how they go through the new tenant agreement, ...
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By: Valentina
Sep 26, 2015
View all comments (1)
I like to thank you for resolving issues I was having with another agency Savills. I want to add how great and professional and friendly you were. This makes such a huge difference as I had such a bad experience with Savills and am extremely grateful and thankful for all your help. ...

“Choices have been very helpful in finding a property for ......”

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Sep 20,2015
Minithumbup
By: 'Amy'
Sep 20,2015
0 people found
this helpful
Choices have been very helpful in finding a property for me. They always keep me up to date with what they have and recommend suitable homes that I would like. They are friendly and polite whenever I speak to them and nothing is ever too ...
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“When I met Esra I was late for our appointment, ......”

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Sep 20,2015
Minithumbup
By: 'M'
Sep 20,2015
0 people found
this helpful
When I met Esra I was late for our appointment, stressed and very apologetic. Esra immediately put me at ease, she was not impatient and curt but very kind, professional and friendly. Once we were inside the property, she allowed me to make up my ...
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“Andrew Higham worked with me to sell me property professionally ......”

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Sep 19,2015
Minithumbup
By: 'Chris'
Sep 19,2015
0 people found
this helpful
Andrew Higham worked with me to sell me property professionally and swiftly. Dozens of viewers viewed the property within days of the property going on the market and a good offer was made almost immediately, close to my original asking price. The actual completion took ...
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“Will is always friendly when I have spoken to him ......”

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Sep 18,2015
Minithumbup
By: 'carmett'
Sep 18,2015
0 people found
this helpful
Will is always friendly when I have spoken to him on the phone. He understands my situation and I know finding a property to rent with 7 children can be very difficult but will is always there to help and offer me advice. He always rings ...
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“Ria was an absolute delight to work with. I've beenooking ......”

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Sep 18,2015
Minithumbup
By: 'Penny'
Sep 18,2015
0 people found
this helpful
Ria was an absolute delight to work with. I've beenooking at loads of properties for my children and couldn't find anything to show our taste. Eventually I viewed 54 Grove Road with on Saturday and just fell in love with it. Thank you Ria for bringing ...
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“Olivia has been helping me to find a rental property ......”

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Sep 18,2015
Minithumbup
By: 'Shirley'
Sep 18,2015
0 people found
this helpful
Olivia has been helping me to find a rental property since the beginning of September. She keeps me informed and updated whenever she has something new to offer me, unlike other agencies that seem to forget about you after 1 viewing. I am extremely fussy so ...
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Comment on agent fees
N/A
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“Katie was efficient and understanding of the type of tenant ......”

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Sep 18,2015
Minithumbup
By: 'Sue'
Sep 18,2015
0 people found
this helpful
Katie was efficient and understanding of the type of tenant I preferred. She was helpful when taking photographs as I had the baby with me. She ensured that her colleagues visited my property so they were aware of what they were selling to potential tenants. ...
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“All the staff that I spoke to on a regular ......”

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Sep 17,2015
Minithumbup
By: 'Anna'
Sep 17,2015
0 people found
this helpful
All the staff that I spoke to on a regular basis were always polite and helpful and kept me informed of the progression of the sale. A big thank you to all at Choices but especially to Andrew and Ria....
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“Esra is very helpful, and polite estate agent. she helped ......”

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Sep 17,2015
Minithumbup
By: 'Raman'
Sep 17,2015
0 people found
this helpful
Esra is very helpful, and polite estate agent. she helped me in my property search , I would definately recommend her Thanks Esra,...
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“Katie Rest was a breath of fresh air, she dealt ......”

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Sep 17,2015
Minithumbup
By: 'Sally'
Sep 17,2015
0 people found
this helpful
Katie Rest was a breath of fresh air, she dealt with my requirements in a professional and timely manner, I was extremely impressed with her knowledge and confidence in her field. She gave me some excellent advise for which I am very grateful. Unfortunately, I ...
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Comment on agent fees
All good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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