Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Olivia has been great in assisting me with my property ......”

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Oct 07,2015
Minithumbup
By: 'Simon'
Oct 07,2015
0 people found
this helpful
Olivia has been great in assisting me with my property search. I cannot thank her enough for all her hard work and commitment in finding us somewhere to live....
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“I saw this property on right move & send an email ......”

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Oct 07,2015
Minithumbup
By: 'Piriyan'
Oct 07,2015
0 people found
this helpful
I saw this property on right move & send an email to choices regarding arranging a viewing, Esra came back to me arranged a viewing for me, on the viewing day Esra was there and she explained all about that property & the conditions (she is knowledgeable & ...
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“Chester was really helpful, I called choices to see if ......”

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Oct 06,2015
Minithumbup
By: 'Kirsty'
Oct 06,2015
0 people found
this helpful
Chester was really helpful, I called choices to see if there was any property allowing pets which is generally really difficult to find however he found us a property and we are due to move soon Thank you so much! Defiantly will be recommending...
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“Esra Kose is exceptional. She is polite and considerate. It ......”

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Oct 05,2015
Minithumbup
By: 'AM'
Oct 05,2015
0 people found
this helpful
Esra Kose is exceptional. She is polite and considerate. It is always a pleasure to talk to her as she is informative and helpful. She is an asset to Choices Estate Agents....
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“I have the best impression since she is always smiling, ......”

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Oct 05,2015
Minithumbup
By: 'Nikolas'
Oct 05,2015
0 people found
this helpful
I have the best impression since she is always smiling, being helpful and having patience to all of my questions. She also responds fast and give solutions to any issue that may appear....
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Comment on agent fees
every thing was as arranged
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“Lisa's client service was excellent as she was very responsive ......”

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Oct 05,2015
Minithumbup
By: 'Didem'
Oct 05,2015
3 people found
this helpful
Lisa's client service was excellent as she was very responsive and understood my concerns as a landlady. I cannot thank her enough. She is very professional, efficient and communicates very well even at very busy times with updates and next steps!...
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“gave excellent service very polite and helpful any questions I ......”

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Oct 02,2015
Minithumbup
By: 'EP'
Oct 02,2015
0 people found
this helpful
gave excellent service very polite and helpful any questions I asked he was willing to help. Would recommend this agent and choices to people who I no in the same situation as me....
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“We moved out from the property on 17.08.2015 after 4 weeks I ......”

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Oct 02,2015
Minithumbdown
By: 'Marius'
Oct 02,2015
4 people found
this helpful
We moved out from the property on 17.08.2015 after 4 weeks I contacting the agency to find out what's happening with my deposit and why I'm not getting checked out report and after harsh conversation with Finlay Moran I've been told that landlord has same claims, I ...
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“Esra has been very helpful with my search for a ......”

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Oct 01,2015
Minithumbup
By: 'Derek'
Oct 01,2015
0 people found
this helpful
Esra has been very helpful with my search for a first home. I had nearly given up hope of buying a house , I had several offers rejected previously but Esra was very good at contacing me as soon as something suitable came up and i ...
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“This is my first time as a Landlord and I ......”

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Oct 01,2015
Minithumbup
Staff profile picture
Nicola
By: 'Paul'
Oct 01,2015
1 people found
this helpful
This is my first time as a Landlord and I originally selected Choices - Caterham because of the proximity to my flat. I have been extremely pleased with the services I have received from Nicola & her team. I can not speak highly enough regarding her ...
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“Mr Harris was very polite and very cooperative. Mr Harris ......”

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Oct 01,2015
Minithumbup
By: 'Sarah'
Oct 01,2015
0 people found
this helpful
Mr Harris was very polite and very cooperative. Mr Harris was excellent with providing me with the information needed and made my search easy to find a property to reside in. Much appreciated ....
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“Matthew was really helpful , always responding very politely and fully ......”

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Oct 01,2015
Minithumbup
By: 'Kinga'
Oct 01,2015
0 people found
this helpful
Matthew was really helpful , always responding very politely and fully my questions as I am renting a property a very first time. Also kept me updated all the time. Generally a good experience. Thank you !...
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“Correspondence with Esme was quick and helpful. She was very ......”

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Oct 01,2015
Minithumbup
By: 'Tony'
Oct 01,2015
0 people found
this helpful
Correspondence with Esme was quick and helpful. She was very personable (via email) and was always available to answer my questions. Dealing with her was a pleasure throughout and her experience made the whole process quick and easy to understand....
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“We recently used Choices to find our new home and ......”

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Oct 01,2015
Minithumbup
By: 'Sally'
Oct 01,2015
0 people found
this helpful
We recently used Choices to find our new home and Matthew was the person who helped us. Matthew is very professional, helpful and a very pleasant person to deal with. He is very knowledgable in his field and I would recommend anyone to use Choices ...
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“Really happy with everything Ria has done for us. We ......”

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Oct 01,2015
Minithumbup
By: 'Eva'
Oct 01,2015
0 people found
this helpful
Really happy with everything Ria has done for us. We invest a lot in properties and was very pleased with the property we saw at Kingswood Drive in Sutton. Our offer was placed shortly after we left the viewing and accepted these next day. Safe ...
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“I have just sold my property through choices and now ......”

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Oct 01,2015
Minithumbup
By: 'MH'
Oct 01,2015
0 people found
this helpful
I have just sold my property through choices and now they are helping me find somewhere to buy they are a great all round agent with so many helpful members of staff, I have dealt with Sasha the most and can only praise her ability ...
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Comment on agent fees
Good!
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“It is my pleasure to write a review for the ......”

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Oct 01,2015
Minithumbup
By: 'Rochelle'
Oct 01,2015
0 people found
this helpful
It is my pleasure to write a review for the impeccable service received from Michael Harris. He continuously went above and beyond to deliver an excellent service, his polite manner and approachability made a difficult time in my life a walk in the park. He ...
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“Katie pulled out all the stops to get us the ......”

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Oct 01,2015
Minithumbup
By: 'Katie'
Oct 01,2015
0 people found
this helpful
Katie pulled out all the stops to get us the flat that we needed. She was very professional and understanding. She returned all calls and made some excellent suggestions and arranging moving in and Check in dates and time. She really ROCK !!!...
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“Thank you this young gentleman provided me with excellent service ......”

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Oct 01,2015
Minithumbup
By: 'Peter'
Oct 01,2015
0 people found
this helpful
Thank you this young gentleman provided me with excellent service I would defiently reccommened this young gentleman to other clients her is prompt with work even when it's his day off....
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“Very friendly company .easier to arrange the view of the ......”

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Oct 01,2015
Minithumbup
By: 'Carolina'
Oct 01,2015
0 people found
this helpful
Very friendly company .easier to arrange the view of the property I did like! In same day I call we had the viewing hours later! Very well welcomed by Michael. All paperwork sorted quickly with not many problems...
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“Katie was very professional and went above and beyond to ......”

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Oct 01,2015
Minithumbup
By: 'Patrick'
Oct 01,2015
0 people found
this helpful
Katie was very professional and went above and beyond to make sure we we were satisfied even when obstacles arose. She was very professional and efficient and highly recommend her service and know how. It all started with Michael calling us about the property and ...
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“Having had a really bad experience prior to letting with ......”

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Sep 30,2015
Minithumbup
By: 'Phoebe'
Sep 30,2015
0 people found
this helpful
Having had a really bad experience prior to letting with Choices I was holding a lot of anxiety about the whole affair but Louise was amazing. I explained my current situation and she couldn't have been more kind and understanding. Not only did she stay ...
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“Esra has been professionally helpful and supportive to my investigative ......”

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Sep 30,2015
Minithumbup
By: 'Terrance'
Sep 30,2015
0 people found
this helpful
Esra has been professionally helpful and supportive to my investigative questions throughout the process of finding my ideal BTL. I can be quite difficult to get hold of, but she has done an excellent job of getting me on the phone and sending confirmation emails ...
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“Thank you so much to choices and Tabatha for changing ......”

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Sep 30,2015
Minithumbup
By: 'Rhi'
Sep 30,2015
0 people found
this helpful
Thank you so much to choices and Tabatha for changing my opinion on lettings agents. This let has been smooth and the agents have been helpful!! I am so glad that I choose choices they have been totally brilliant....
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“Esme was very helpful with all the problems I had. ......”

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Sep 30,2015
Minithumbup
By: 'Nadine'
Sep 30,2015
0 people found
this helpful
Esme was very helpful with all the problems I had. I am a student from Germany and thus renting a room in the UK is new to me. She was always very friendly and answered all of my questions in quickly replying to my emails ...
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“The agent was very helpful and nice. She provided me ......”

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Sep 30,2015
Minithumbup
By: 'M'
Sep 30,2015
0 people found
this helpful
The agent was very helpful and nice. She provided me with all the necessary information and support. However, I'm giving a 4/5 rating because she was late to the viewing and had to be asked to send me some information or documents (or the right documents)....
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“Want to say a big thank you to Sasha! Usually ......”

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Sep 30,2015
Minithumbup
By: 'Higgins'
Sep 30,2015
0 people found
this helpful
Want to say a big thank you to Sasha! Usually some estate agents waste my time or show me properties of no relevance just for the sake of a viewing. But I have to say Sasha has been a huge help and the last couple ...
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Comment on agent fees
Bought properties through this branch previously.
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“Tabatha was fantastic in finding a suitable tenant for my ......”

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Sep 30,2015
Minithumbup
By: 'Vinny'
Sep 30,2015
0 people found
this helpful
Tabatha was fantastic in finding a suitable tenant for my house. I had been recommended her by friends and I understand why they use her. Choices are by far becoming the best agent in Coulsdon....
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“George was so helpful when I called up looking for ......”

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Sep 30,2015
Minithumbup
By: 'Fiona'
Sep 30,2015
1 people found
this helpful
George was so helpful when I called up looking for a new home. He informed me with all the properties he had at the time, I'm going to view one next week wot him and I'm sure it will meet my standards! Very polite and ...
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Comment on agent fees
Fair
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“Olivia has been assisting me in my property search. Although ......”

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Sep 29,2015
Minithumbup
By: 'TimothyV'
Sep 29,2015
0 people found
this helpful
Olivia has been assisting me in my property search. Although she has not found me anything suitable yet, i do not doubt that she will find me a great property to rent very soon! I will continue to deal with Olivia from Choices in the ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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