Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Tabatha has restored my faith in the company after a ......”

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Oct 29,2015
Minithumbup
By: 'Maggie'
Oct 29,2015
0 people found
this helpful
Tabatha has restored my faith in the company after a slightly poor experience 4 years ago, she has been efficant and knoledgebale and I feel she has at all times made sure I was protected. The tenants she found seem ideal....
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“Tabatha really is enthusiastic about the local lettings market which ......”

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Oct 29,2015
Minithumbup
By: 'Hinds'
Oct 29,2015
0 people found
this helpful
Tabatha really is enthusiastic about the local lettings market which is exactly what you would be looking for when choosing someone to let your house. She understands what service a landlord is looking for and will totally exceed your expectations....
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“Will Donker and the team were a great help in ......”

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Oct 29,2015
Minithumbup
By: 'ssi'
Oct 29,2015
0 people found
this helpful
Will Donker and the team were a great help in my property search. Will was committed from start to end. He managed to remain positive and informative throughout. He communicated every step on the process and went out of his way to help....
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“Esme is quick to respond to our inquiries and concerns ......”

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Oct 29,2015
Minithumbup
By: 'Reggie'
Oct 29,2015
0 people found
this helpful
Esme is quick to respond to our inquiries and concerns and was kind enough to guide us through a facetime of the property, which was convenient and helpful. She was efficient in executing our holding deposit transaction and in sending us the request for other ...
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“Sasha was great, really responsive, efficient and helpful. She did ......”

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Oct 29,2015
Minithumbup
By: 'Anna'
Oct 29,2015
0 people found
this helpful
Sasha was great, really responsive, efficient and helpful. She did everything she could to help us buy, arranging several viewings, and working till 9pm to make sure the offer got in ok. Superstar!! She is v hard-working and excellent at her job....
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“Syd has been very helpful over the phone, dealt with ......”

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Oct 28,2015
Minithumbup
By: 'Clive'
Oct 28,2015
0 people found
this helpful
Syd has been very helpful over the phone, dealt with my problems and made the best out a the situation I was in...
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“Both Nicola and Lynsey have been extremely helpful so far. ......”

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Oct 28,2015
Minithumbup
Staff profile picture
Nicola
By: 'Lejla'
Oct 28,2015
1 people found
this helpful
Both Nicola and Lynsey have been extremely helpful so far. Lynsey very kindly stayed well over her finishing time with us at the property to answer our questions. Nicola has been great in helping me fill out my referencing form. So far so good :)...
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Comment on agent fees
I think that Choices fees are very reasonable, in fact I was very shocked at how low they were.
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“Helen was a great help in our moving process. She ......”

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Oct 27,2015
Minithumbup
Staff profile picture
Helen
By: 'Bruno'
Oct 27,2015
0 people found
this helpful
Helen was a great help in our moving process. She make it as short as possible and help us all the way truth. It was a pleasure to deal with her and really make us trust her.. Thanks again Helen...
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“Rebecca and the team were at all times professional,courteous ......”

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Oct 27,2015
Minithumbup
By: 'Susan'
Oct 27,2015
2 people found
this helpful
Rebecca and the team were at all times professional,courteous and helpful .I was kept well informed and they achieved a quick let at a good price.I would definitely recommend their services Susan Boad...
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Comment on agent fees
I have had good value for money
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“All efforts were made to find us the right property. ......”

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Oct 26,2015
Minithumbup
By: 'Sara'
Oct 26,2015
0 people found
this helpful
All efforts were made to find us the right property. Miahela was very helpful and professional and after a few viewings we found a lovely home. Very pleased with the commitment and sympathy showed to us....
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“Syd was extremely helpful throughout the process of helping me ......”

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Oct 26,2015
Minithumbup
By: 'Greg'
Oct 26,2015
0 people found
this helpful
Syd was extremely helpful throughout the process of helping me find a suitable property and then getting all the paperwork done quickly to allow me to move in as soon as it was possible to....
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Comment on agent fees
Felt the fees were fair and well explained
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“Mihaela Talbot From choices was very professional throughout the letting ......”

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Oct 26,2015
Minithumbup
By: 'Samantha'
Oct 26,2015
0 people found
this helpful
Mihaela Talbot From choices was very professional throughout the letting process working hard to find a property to fit our many needs! making herself available for my random questions & constant phone calls during the referencing process, explaing all the little details! I would recommend them ...
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Comment on agent fees
The fees were explained to us in advance so there were no surprises I found them very teaonable compared to other companies within the area.
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“We came to view a property to purchase rough Choices ......”

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Oct 26,2015
Minithumbup
By: 'Alan'
Oct 26,2015
1 people found
this helpful
We came to view a property to purchase rough Choices and this is actually a comment I said to my partner after the viewing and not just for this survey. I said to Amanda that it was really nice to see a young member of ...
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“I found Esra attentive, helpful and very professional in qualifying ......”

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Oct 26,2015
Minithumbup
By: 'Ainsley'
Oct 26,2015
0 people found
this helpful
I found Esra attentive, helpful and very professional in qualifying my requirement for a three bed property in the Thornton Heath area. Unfortunately, I lost out on one property, but Esra quickly identified another property and guided me in terms of putting forward a successful ...
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“The agent called me even when I was out of ......”

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Oct 26,2015
Minithumbup
By: 'Maneet'
Oct 26,2015
0 people found
this helpful
The agent called me even when I was out of the country. She was very polite and professional. She made arrangements for me to view the property and made sure I was was aware of all the charges. My deposit was then deducted after I ...
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“Customer support pretty much doesn't respond and apparently not bothered ......”

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Oct 26,2015
Minithumbdown
By: 'Tired'
Oct 26,2015
3 people found
this helpful
Customer support pretty much doesn't respond and apparently not bothered to resolve issues for tenants. Tenant basically gets tired of chasing over the issues. Good strategy to avoid customer support work....
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What agent could do to change your mind?
They should improve their customer service team.
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“I was incredibly happy with the service I received from ......”

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Oct 24,2015
Minithumbup
By: 'Stephen'
Oct 24,2015
0 people found
this helpful
I was incredibly happy with the service I received from Zachary Funnell at Choices. He was polite and easy to communicate with, he was very knowledgable and was very efficient when it came to getting us in for a viewing and getting all the paperwork ...
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“i found Rebecca honest & open..Rebecca ran thru all that ......”

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Oct 24,2015
Minithumbup
By: 'Choice's'
Oct 24,2015
1 people found
this helpful
i found Rebecca honest & open..Rebecca ran thru all that Choice's would & could offer, the varying contract management levels available..the property detail was excellent & the rental agreed was spot on for the area.. Good job, thank you.....
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“Tabatha is always helpful when it comes to helping me ......”

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Oct 23,2015
Minithumbup
By: 'Crawford'
Oct 23,2015
0 people found
this helpful
Tabatha is always helpful when it comes to helping me with my two properties. She always has the answers and always gets them let vey fast. Very happy with the service I receive. Thanks Ms Crawford...
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“Remembering the great experience I had with Choices the last ......”

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Oct 23,2015
Minithumbup
By: 'Malcolm'
Oct 23,2015
0 people found
this helpful
Remembering the great experience I had with Choices the last time I was flat hunting in London (previous property - 76 Carter Lane, London EC4V 5EA) -- I contacted Esme looking for a new flat. I was surprised and comforted to know that Esme remembered ...
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Comment on agent fees
They are quite reasonable relative to other agencies fees.
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“was looking to move out, I called choices for flat ......”

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Oct 23,2015
Minithumbup
By: 'Hani'
Oct 23,2015
0 people found
this helpful
was looking to move out, I called choices for flat they recommended me the next available one, when to see it it was in good condition near by train station and shops so is the high street! they truly put smile on my face and ...
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“Throughout our tenancy with Choices, they were nothing but shocking ......”

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Oct 22,2015
Minithumbdown
By: 'Nick'
Oct 22,2015
5 people found
this helpful
Throughout our tenancy with Choices, they were nothing but shocking - they did not give the flat a professional clean when we first moved in, and were reluctant to send a plumber when the kitchen flooded, instead getting us to find out if it was ...
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What agent could do to change your mind?
Treat us like human beings and return our deposit.
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“Esra is a very helpful representative of Choices.She is ......”

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Oct 22,2015
Minithumbup
By: 'Gina'
Oct 22,2015
0 people found
this helpful
Esra is a very helpful representative of Choices. She is consistent in updating me as to my viewings, is happy to help whenever a query is posed to her and can attend to one's needs despite the circumstance. She is a very smiley agent, a ...
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“Great service, Great company!! Sasha has been a pleasure to ......”

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Oct 22,2015
Minithumbup
By: 'Mohammed'
Oct 22,2015
0 people found
this helpful
Great service, Great company!! Sasha has been a pleasure to deal with, she clearly spends a lot of time ensuring that her clients are happy and I can not fault the service she has given me. Thanks....
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“I had a good experience of staff, they were effiecient, ......”

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Oct 22,2015
Minithumbup
Staff profile picture
Nicola
By: 'Dr'
Oct 22,2015
1 people found
this helpful
I had a good experience of staff, they were effiecient, not too concerned about little things and we're professional and friendly. They have a good communication with tenants....
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“I have recently bought a property through Choices- Croydon as ......”

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Oct 22,2015
Minithumbup
By: 'Tim'
Oct 22,2015
0 people found
this helpful
I have recently bought a property through Choices- Croydon as an investment. This is the second property that I have bought and I can honestly say that from Sasha and her colleagues I have received fantastic customer service and professionalism. She and her staff were ...
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“George is a very personable and friendly guy. He showed ......”

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Oct 22,2015
Minithumbup
By: 'Julie'
Oct 22,2015
2 people found
this helpful
George is a very personable and friendly guy. He showed actual interest in my needs and i felt he would do what is expected from him as an agent to find me a suitable property. I would recommend him to any of my friends who ...
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“Raimonda was great in helping us finding the best propert , ......”

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Oct 22,2015
Minithumbup
By: 'Naren'
Oct 22,2015
0 people found
this helpful
Raimonda was great in helping us finding the best propert , she was very helpful and professional , moreover despite being exhausted she had a smile on her face even at 5:30 evening time and was Patient in answering all our questions...
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“Needed paper work, documents and particulars and explanations and help ......”

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Oct 22,2015
Minithumbup
By: 'Excellent'
Oct 22,2015
0 people found
this helpful
Needed paper work, documents and particulars and explanations and help in completing forms. The staff at Choices in Redhill were excellent. Keep up the good work....
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“On every occasion speak with Darren his attention to detail ......”

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Oct 22,2015
Minithumbup
By: 'Patrick'
Oct 22,2015
2 people found
this helpful
On every occasion speak with Darren his attention to detail and service levels are second to none, I would recommend you call him if you are looking to sell or buy very polite chap...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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