Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I am very happy with the service provided by Will ......”

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Nov 20,2015
Minithumbup
By: 'Gautam'
Nov 20,2015
0 people found
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I am very happy with the service provided by Will Donker of Choices. He has been very prompt and has always responded to my query to my highest level of satisfaction. I will definitely recommend Choices estate agents and especially Will....
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“Mia was very friendly and helpful . Speaking to me like ......”

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Nov 20,2015
Minithumbup
By: 'Kirsty'
Nov 20,2015
0 people found
this helpful
Mia was very friendly and helpful . Speaking to me like a person and as I had my daughter with she me spoke to her too . She made us feel very relaxed and gave good ideas about the properties she showed us . She did everything she ...
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“Joe Johnson at Choices in Horley is a credit to ......”

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Nov 20,2015
Minithumbdown
By: 'jen'
Nov 20,2015
2 people found
this helpful
Joe Johnson at Choices in Horley is a credit to the company! He was polite, nice, caring and considerate. Very capable and efficient....
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“Tabatha has been great in finding me a tenant. It ......”

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Nov 20,2015
Minithumbup
By: 'Cash'
Nov 20,2015
1 people found
this helpful
Tabatha has been great in finding me a tenant. It took a little while for the references to come back but I feel this was out of the agents hands....
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“I am writing to commend Katie Rest as an excellent ......”

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Nov 20,2015
Minithumbup
By: 'Croydon'
Nov 20,2015
0 people found
this helpful
I am writing to commend Katie Rest as an excellent Lettings Manager. Throughout my dealings with her, I have been particularly impressed by Katie's significant knowledge and her consistent professionalism, integrity and thoroughness in dealing with all aspects of the lettings process. I would be ...
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“Excellent service throughout the letting process, Nicola was very good ......”

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Nov 20,2015
Minithumbup
Staff profile picture
Nicola
By: 'Nathan'
Nov 20,2015
0 people found
this helpful
Excellent service throughout the letting process, Nicola was very good at providing pragmatic advice and keeping me up to date with what was happening....
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“Chester has helped me find tenants within one week and ......”

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Nov 20,2015
Minithumbup
By: 'Chao'
Nov 20,2015
1 people found
this helpful
Chester has helped me find tenants within one week and tenant has moved in within 2 weeks. everything looks good so far....
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Comment on agent fees
I paid fee as agreed, As all other agency, you will need to pay fees for most services. Not very cheap compared to other agents in sutton.
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“I had my property on the market for 6 weeks, before ......”

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Nov 19,2015
Minithumbup
By: 'Lee'
Nov 19,2015
0 people found
this helpful
I had my property on the market for 6 weeks, before Holly sent me a letter. She gave me honest feedback and within two days she let my property for the price she gave me! The tenant has now moved in and I can't thank holly ...
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Comment on agent fees
The fees where higher than what I wanted to pay, however I was happy with the service.
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“They were very helpful when organising our move and were ......”

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Nov 19,2015
Minithumbup
By: 'Mr'
Nov 19,2015
0 people found
this helpful
They were very helpful when organising our move and were always on hand to answer our queries and phone calls with plenty of good advice. They made what we had to do really clear for us to understand. This made it easy for us with ...
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“Michael was indeed really helpful. He replied immediately to my ......”

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Nov 19,2015
Minithumbup
By: 'Korina'
Nov 19,2015
0 people found
this helpful
Michael was indeed really helpful. He replied immediately to my viewing request and we managed to arrange it the same day. He also helped me throughout the whole process of holding the flat, securing the moving in date and answer any questions I possibly had. ...
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Comment on agent fees
I generally find the fees quite high but I am aware that this is the situation with all the house agencies so I would say that I am generally satisfied regarding this issue.
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“Very efficient with information about the property. Supplied me with ......”

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Nov 19,2015
Minithumbup
By: 'Jessica'
Nov 19,2015
0 people found
this helpful
Very efficient with information about the property. Supplied me with small details that to me is important. Very Personalise approach....
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“I dealt with Lyndsey for the viewing. She was very ......”

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Nov 19,2015
Minithumbup
Staff profile picture
Nicola
By: 'Shelley'
Nov 19,2015
1 people found
this helpful
I dealt with Lyndsey for the viewing. She was very friendly and set up my appointment very efficiently and cslled when she said she would. At the viewing with Nicola I was delayed. Lyndsey called and was very nice about my delay on the train ...
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“Katie, is an expert salesperson.She was very considerate in ......”

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Nov 19,2015
Minithumbup
By: 'Abhijit'
Nov 19,2015
0 people found
this helpful
Katie, is an expert salesperson. She was very considerate in her approach while letting my property. Explained me all documentation and letting process Never gave me over expectations about rent and tenants. My property was let to a family I was fully satisfied. I am ...
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Comment on agent fees
Satisfied
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“My business partner and I are happy to have now ......”

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Nov 19,2015
Minithumbup
By: 'Parker'
Nov 19,2015
0 people found
this helpful
My business partner and I are happy to have now made a purchase through Choices, the ladys have been knowledgeable, helpful and most importantly for me punctual, many agents misunderstand the meaning of puntuality which is something I can not tollerate! Thanks ladys You have ...
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“Our agent was very helpful. When we had our viewing ......”

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Nov 19,2015
Minithumbup
Staff profile picture
Nicola
By: 'thoja112'
Nov 19,2015
1 people found
this helpful
Our agent was very helpful. When we had our viewing she answered any questions that we had and ensured that we knew all the information that we needed. During our process any additional questions that we have had have been answered. We've had a lot ...
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“Syd was an incredible help with me moving into a ......”

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Nov 19,2015
Minithumbup
By: 'Kevin'
Nov 19,2015
0 people found
this helpful
Syd was an incredible help with me moving into a new property as I was so unfamiliar with all the new procedures. He answered all my questions and made everything happen very quickly and smoothly...
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“Holly was extremely helpful with finding me and my wife ......”

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Nov 19,2015
Minithumbup
By: 'Gary'
Nov 19,2015
0 people found
this helpful
Holly was extremely helpful with finding me and my wife a property to rent!! She called me as soon as it came available and I was lucky enough to take the property off the market first! She made the process smooth and we moved in ...
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“We were very impressed with the service Choices provided us. ......”

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Nov 18,2015
Minithumbup
By: 'Brook'
Nov 18,2015
1 people found
this helpful
We were very impressed with the service Choices provided us. They were very professional and found us an appropriate tenant quickly and with no fuss. Rebecca's communication with us was excellent and she kept us up to speed with what was happening throughout the process. ...
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“In my first contact with this agent Mr Andrew Light ......”

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Nov 16,2015
Minithumbup
By: 'Muhaned'
Nov 16,2015
0 people found
this helpful
In my first contact with this agent Mr Andrew Light answered the phone. He was very approachable, good listener and keen to know what is required. He responded in a very professional manner and provided all the answers to his best knowledge to my questions ...
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“From the start Nicola was extremely helpful and made us ......”

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Nov 13,2015
Minithumbup
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Nicola
By: 'Emma'
Nov 13,2015
0 people found
this helpful
From the start Nicola was extremely helpful and made us feel at ease. She accommodated a very quick viewing request and answered all our queries via email or phone straight away. She kept us updated at every step of our offer process and we believe ...
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“i get right property which I was looking for long ......”

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Nov 13,2015
Minithumbup
By: 'Raj'
Nov 13,2015
0 people found
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i get right property which I was looking for long time . I just went to at least 5 estate agents but I didn't happy once I went to choice I meet Will Donkor I just tell my expectation he show this property I am happy at ...
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“Josh was a lovely and kind agent. He helped me ......”

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Nov 12,2015
Minithumbup
By: 'Laura'
Nov 12,2015
0 people found
this helpful
Josh was a lovely and kind agent. He helped me so much wiTh my property hunt. Eased the pressure of being a first time buyer. I would definitely recommend him to my friends and family....
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“He help me lot.he providing very excellent service throughout. ......”

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Nov 12,2015
Minithumbup
By: 'Afzak'
Nov 12,2015
0 people found
this helpful
He help me lot.he providing very excellent service throughout. He showed us house whenever we have time. I will give 10 out 10...
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“I can't believe how quick this was done for me. ......”

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Nov 12,2015
Minithumbup
By: 'Tenant'
Nov 12,2015
0 people found
this helpful
I can't believe how quick this was done for me. I viewed the property and moved in the next day. The service was very easy and efficient...
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“Great services.I really appreciate and recommen the choices to ......”

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Nov 12,2015
Minithumbup
By: 'Ali'
Nov 12,2015
0 people found
this helpful
Great services.I really appreciate and recommen the choices to rent the property. Great job really 7 stars. Thank you choices for great job ancestors again....
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“I have never filled out any feedback in the past ......”

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Nov 12,2015
Minithumbup
By: 'Anthony'
Nov 12,2015
0 people found
this helpful
I have never filled out any feedback in the past for any estate agent no matter how good the service is but how could I say no to Sasha to call her a star is an understatement, Ive dealt with many agents through out my ...
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Comment on agent fees
I have bought and sold through Choices and am always satisfied with the service.
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“Gentlemen Mr. will Donker was dealing with us.He is ......”

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Nov 12,2015
Minithumbup
By: 'Rana'
Nov 12,2015
0 people found
this helpful
Gentlemen Mr. will Donker was dealing with us.He is very honest and responsible person.it's very nice to deal with choices .I really appreciate Mr.Will and choices to help us. It's highly recommended from me to deal with choices. Once again heartedly thanks ...
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Comment on agent fees
All well .
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“Asheley has been very effective and efficient with providing a ......”

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Nov 12,2015
Minithumbup
By: 'Ligia'
Nov 12,2015
0 people found
this helpful
Asheley has been very effective and efficient with providing a response to any inquiry I had. She also responded promptly to e-mails and was helpful with giving the information necessary to complete the process of renting & moving....
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“I only have positive things to say about Asheley! She ......”

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Nov 12,2015
Minithumbup
By: 'Lilly'
Nov 12,2015
1 people found
this helpful
I only have positive things to say about Asheley! She has given me a really positive impression of Choices as a letting agency and I wouldn't hesitate to recommend them to others in the future as a result. I have had quite a few dealings ...
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“I have enjoyed working with Choice thus far, and Payments ......”

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Nov 12,2015
Minithumbup
By: 'Maz'
Nov 12,2015
0 people found
this helpful
I have enjoyed working with Choice thus far, and Payments have been made on a timely bases. They are understanding and always have an open ear to listen....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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