Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Reece showed me around the property and answered any questions ......”

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Dec 03,2015
Minithumbup
By: 'Rebecca'
Dec 03,2015
0 people found
this helpful
Reece showed me around the property and answered any questions i had, he went out of his way to find out any additional infromation he wasnt sure of and even spoke to the landlord and got the rent reduced slightly, he was very helpful and ...
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Comment on agent fees
too expensive especially with the credit check fees too
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“Sasha has been very helpful throughout the whole sale. She ......”

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Dec 03,2015
Minithumbup
By: 'Harrison'
Dec 03,2015
0 people found
this helpful
Sasha has been very helpful throughout the whole sale. She is a very easy person to get on with, as is Andrew. They make the process very easy and make you feel comfortable....
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“The agent Esra was very polite in her approach and ......”

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Dec 02,2015
Minithumbup
By: 'ED'
Dec 02,2015
0 people found
this helpful
The agent Esra was very polite in her approach and ask the relevant questions ie what type of property j was looking to buy and did contact me when a property that suited my needs . I On a scale of one to ten she score ...
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“When I was looking for an apartment rent, Chester helped ......”

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Dec 02,2015
Minithumbup
By: 'Raj'
Dec 02,2015
0 people found
this helpful
When I was looking for an apartment rent, Chester helped to get this at reasonable place immediately. It made my move very easy....
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“Peter and choices were very helpful, nothing was too much ......”

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Dec 01,2015
Minithumbup
By: 'Matt'
Dec 01,2015
0 people found
this helpful
Peter and choices were very helpful, nothing was too much trouble when we had any questions and we moved into our new home very smoothly....
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Comment on agent fees
Fees were as expected
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“I have been trying to sell this property for a ......”

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Dec 01,2015
Minithumbup
By: 'Ricky'
Dec 01,2015
0 people found
this helpful
I have been trying to sell this property for a very long time but thanks to Stephen I don't have to worry anymore. Excellent service, would definitely recommend....
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“Aidan was very efficient in supplying all of the information ......”

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Dec 01,2015
Minithumbup
By: 'Ben'
Dec 01,2015
2 people found
this helpful
Aidan was very efficient in supplying all of the information I needed from him when viewing the property to rent. Very friendly and competent, Aidan showed me around the property and even gave me a ride to the nearest tube stop afterwards. I would strongly ...
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“Very good service. Quick and easy move in. Second visit ......”

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Nov 30,2015
Minithumbup
By: 'Sophia'
Nov 30,2015
4 people found
this helpful
Very good service. Quick and easy move in. Second visit was requested and this was done with efficiency. It was also possible for the move in date to be moved two days prior so that we could move in on the weekend. Rebecca and Joe ...
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“Syd explained everything clearly when I wasn't sure of the ......”

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Nov 30,2015
Minithumbup
By: 'Alfonso'
Nov 30,2015
0 people found
this helpful
Syd explained everything clearly when I wasn't sure of the right thing to do with my property. I would highly recommend him...
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Comment on agent fees
Fees fair
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“Hello good morning,I had some issues in the past ......”

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Nov 27,2015
Minithumbup
By: 'Alexandra'
Nov 27,2015
2 people found
this helpful
Hello good morning, I had some issues in the past but I found in Lisa Page a big support all the time, she always answered my questions. She is very professional and I'm really happy to contact to her any time. Thanks Lisa for your ...
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“I am so happy to a Tenant with your company ......”

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Nov 27,2015
Minithumbup
By: 'Indu'
Nov 27,2015
0 people found
this helpful
I am so happy to a Tenant with your company and agents. Will has helped me to find the property very nicely and patiently. He is a very kind,well-manered person and has an excellent marketing service. Thanks....
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Comment on agent fees
I am pleased with the fees.
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“Reece was friendly, approachable and knew what i was looking ......”

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Nov 27,2015
Minithumbup
By: 'aneta'
Nov 27,2015
2 people found
this helpful
Reece was friendly, approachable and knew what i was looking for. Very profesional and i hope that with his expertise he wil be able to find suitabe property...
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“Rebecca was always at the other end if the phone ......”

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Nov 26,2015
Minithumbup
By: 'Charlotte'
Nov 26,2015
2 people found
this helpful
Rebecca was always at the other end if the phone to answer any questions I had pkus was very prompt with her replies...
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“We are very happy with Helen's Service as she is ......”

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Nov 26,2015
Minithumbup
Staff profile picture
Helen
By: 'PRAKASH'
Nov 26,2015
0 people found
this helpful
We are very happy with Helen's Service as she is always helpful to us. She understand our concern well and guide us wherever necessary. She stayed back many times to service us as we usually go to her office in late evenings only....
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“Having had issues with the "manager" of the branch with ......”

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Nov 26,2015
Minithumbup
By: 'Daleo'
Nov 26,2015
2 people found
this helpful
Having had issues with the "manager" of the branch with complete failure in communication and poor service. Phillipa did all she could to try and rectify the situation, is extremely friendly, courteous, and has really delivered exceptional service and tried to restore our faith in ...
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“Tabatha has been a superb help in showing us how ......”

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Nov 26,2015
Minithumbup
By: 'Joseph'
Nov 26,2015
0 people found
this helpful
Tabatha has been a superb help in showing us how an estate agent should work. She is print to return calls and fast in finding a tenant and I really feel I can trust her....
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“I received a very good service easy to get hold ......”

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Nov 26,2015
Minithumbup
Staff profile picture
Nicola
By: 'Nuno'
Nov 26,2015
0 people found
this helpful
I received a very good service easy to get hold of with any queries. Lindsey was polite and very knowledgeable about property and made it easy to negotiate with the landlord...
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“Raimonda has proactively kept me regularly updated on progress in ......”

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Nov 26,2015
Minithumbup
By: 'John'
Nov 26,2015
0 people found
this helpful
Raimonda has proactively kept me regularly updated on progress in finding a new tenant for my property since it became available on 2nd November. I have also found her to be very professional and courteous. I received calls every week keeping me up to date ...
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“Michael was very warm and polite at the viewing. He ......”

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Nov 26,2015
Minithumbup
By: 'George'
Nov 26,2015
0 people found
this helpful
Michael was very warm and polite at the viewing. He was also helpful, thorough and we felt comfortable throughout the whole process. i was very happy with his customer service and I would definitely recommend him to friends and family....
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Comment on agent fees
As we were happy with the property we viewed, we felt the fees were reasonable.
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“I have been very pleased with Sasha Carruthers & the company. ......”

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Nov 25,2015
Minithumbup
By: 'Chad'
Nov 25,2015
0 people found
this helpful
I have been very pleased with Sasha Carruthers & the company. Sasha has kept me informed and updated with every aspect & all the details of viewings and offers that were made on my property. She is very knowledgeable and offered very good advice as to which ...
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“I have to say it was best and very easy ......”

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Nov 25,2015
Minithumbup
By: 'Nasir'
Nov 25,2015
0 people found
this helpful
I have to say it was best and very easy experience I ever had to buy a property in london. Excellent service, very active on communications. Always helpful....
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“When I first spoke with Joshua I felt like I ......”

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Nov 25,2015
Minithumbup
By: 'Lenia'
Nov 25,2015
0 people found
this helpful
When I first spoke with Joshua I felt like I could trust him. Joshua seems to really enjoy what is does, he is always helpful and arranged all the views on the same day. Thank you for the outstanding communication, punctuality and patience. I will ...
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“Whilst Chester the current Branch manager is handling matters without ......”

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Nov 25,2015
Minithumbdown
By: 'KU'
Nov 25,2015
1 people found
this helpful
Whilst Chester the current Branch manager is handling matters without concern, and certainly is more clued up, the same cannot be said of Choices HQ customer services. This is beyond poor and seriously needs a rethink. Prior to the Chester's management, the branch management at ...
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“well to be honest I am very pleased about Ms ......”

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Nov 24,2015
Minithumbup
By: 'CHRIS'
Nov 24,2015
1 people found
this helpful
well to be honest I am very pleased about Ms Carruthers they way she took me through the all process in a very professional attitude she and another Colleague called Bianca helped me to make good deal with the property I am delighted....
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“Helen was very prompt in her responses and in providing ......”

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Nov 24,2015
Minithumbup
Staff profile picture
Helen
By: 'Belinda'
Nov 24,2015
0 people found
this helpful
Helen was very prompt in her responses and in providing feedback after viewings. We would use Choices again if we needed to find new tenants...
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“Helen, was/is very professional, friendly and has a lot ......”

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Nov 24,2015
Minithumbup
Staff profile picture
Helen
By: 'Lara'
Nov 24,2015
0 people found
this helpful
Helen, was/is very professional, friendly and has a lot of experience in her field of 'rental properties'. We have contacted her via email with questions about the rental property we will be moving in to, and she has always responded very quickly. On one ...
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“Having dealt with another local agent, I ultimately went with ......”

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Nov 24,2015
Minithumbup
Staff profile picture
Nicola
By: 'Jonathan'
Nov 24,2015
2 people found
this helpful
Having dealt with another local agent, I ultimately went with Choices because of Nicola MacDonald. She was very efficient in getting tenants into the apartments we had available, and she dealt with any initial problems that the tenants had (eg putting up mirrors or curtain ...
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“They very quickly found me a property suited to my ......”

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Nov 21,2015
Minithumbup
By: 'Laura'
Nov 21,2015
1 people found
this helpful
They very quickly found me a property suited to my needs. Kept me well informed about how references etc were going. Very helpful...
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“Upon first applying for a viewing I was contacted by ......”

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Nov 21,2015
Minithumbup
By: 'Wilturner67'
Nov 21,2015
0 people found
this helpful
Upon first applying for a viewing I was contacted by Esme by phone to say the property I originally applied for was taken but she had come up with multiple other options for me. This was very useful since I did not have much idea ...
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“It was our first experience in dealing with an Estate ......”

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Nov 20,2015
Minithumbup
By: 'Farasat'
Nov 20,2015
1 people found
this helpful
It was our first experience in dealing with an Estate Agent and Ashley certainly helped alleviate many of the stereotypical negative remarks one had always heard about Estate Agents. She was always attentive and implemented our requests and remained consistent in handling of our interests. ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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