Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Excellent service provided by Andrew and the team at Choices. ......”

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Dec 14,2015
Minithumbup
By: 'Mr'
Dec 14,2015
0 people found
this helpful
Excellent service provided by Andrew and the team at Choices. Always approachable with a friendly and professional attitude. We did have a few reservations about using an estate agent but based on reviews and recommendations by others we went with Choices after discussing our sale ...
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Comment on agent fees
Fees reflect the level of service and ease of sale process
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“I spoke to Nicola in the morning told her requirements ......”

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Dec 14,2015
Minithumbup
Staff profile picture
Nicola
By: 'Jo'
Dec 14,2015
1 people found
this helpful
I spoke to Nicola in the morning told her requirements and she booked me in for a viewing that day. She listened to exactly what I wanted and the house she showed us was perfect. We have bought the house and she has been with ...
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“She was very helpful and constantly kept us in the ......”

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Dec 12,2015
Minithumbup
By: 'Nosa'
Dec 12,2015
0 people found
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She was very helpful and constantly kept us in the loop in terms of what was happening. She is very professional....
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“Was considerate and helpful. Had a good knoledge to offer ......”

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Dec 12,2015
Minithumbup
Staff profile picture
Nicola
By: 'stephanie'
Dec 12,2015
1 people found
this helpful
Was considerate and helpful. Had a good knoledge to offer myself went above and beyond with communication. Made everything clear and easy to understand. Listened to what I wanted in a tenant and found a ideal tenant in a week. Managed to make the process ...
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“Our enquiry was dealt with very efficiently, from enquiry call, ......”

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Dec 11,2015
Minithumbup
By: 'Mrs'
Dec 11,2015
1 people found
this helpful
Our enquiry was dealt with very efficiently, from enquiry call, to having a viewing at short notice and placing a rental deposit later was all achieved in under 8 hours on a Saturday. Since then staff have been helpful and pro-active in suggesting how to best ...
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“Choices were quick and efficient in solving my queries and ......”

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Dec 11,2015
Minithumbup
By: 'L.'
Dec 11,2015
0 people found
this helpful
Choices were quick and efficient in solving my queries and resolved the problems I had in a friendly and professional manner....
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“Both Katie and Charade were wonderful in finding me the ......”

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Dec 11,2015
Minithumbup
By: 'Abhi'
Dec 11,2015
0 people found
this helpful
Both Katie and Charade were wonderful in finding me the tenants that were right for the property and were the ones I was looking for - thanks!...
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“He was very helpful and friendly. Answered every question and ......”

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Dec 11,2015
Minithumbup
By: 'Lukasz'
Dec 11,2015
0 people found
this helpful
He was very helpful and friendly. Answered every question and he explain everything for us. We are really grateful for his work and for his good job. Thank you....
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“Mia is an asset to your team, she us very ......”

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Dec 11,2015
Minithumbup
By: 'rebecca'
Dec 11,2015
0 people found
this helpful
Mia is an asset to your team, she us very polite and thorough. She helped me find a property in the criteria I was looking for. She's very kind and sweet. Thanks to her hard work and kindness I now have a beautiful home....
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Comment on agent fees
I didn't negotiate much as it was a reasonable price.
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“He was very polite and helpful. Answered every question that ......”

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Dec 11,2015
Minithumbup
By: 'Ireneusz'
Dec 11,2015
0 people found
this helpful
He was very polite and helpful. Answered every question that we asked and he took his time to explain everything for us and found the perfect house for us....
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“I have only brilliant things to say about Tabatha she ......”

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Dec 10,2015
Minithumbup
By: 'Jon'
Dec 10,2015
0 people found
this helpful
I have only brilliant things to say about Tabatha she is beyond helpful and very good at explaining the process and making sure everything went through well. As a landlord who needed to rent short term I will baring her in mind in the future....
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“The sales lady was very good and pleasant, she showed ......”

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Dec 10,2015
Minithumbup
By: 'ivan'
Dec 10,2015
0 people found
this helpful
The sales lady was very good and pleasant, she showed me the all property and she gave me the all information. She answered my all questions, she was very polite I would like to thanks her....
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“Choices have been very good with finding me somewhere to ......”

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Dec 10,2015
Minithumbup
By: 'David'
Dec 10,2015
0 people found
this helpful
Choices have been very good with finding me somewhere to live and Peter was always on the phone to help if I needed it. I would say choices are very good to use when renting....
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Comment on agent fees
I thought the fees were very good
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“I was initially worried and stressed with the process of ......”

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Dec 10,2015
Minithumbup
By: 'Riyad'
Dec 10,2015
0 people found
this helpful
I was initially worried and stressed with the process of dealing with an agency; mainly due to communication issues. However, Emse has been absolutely fantastic. Prompt responses via call, text and email whenever I've reached out with a question. Emse was very patient in explaining ...
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“When making an appointment to view properties, Elena was very ......”

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Dec 10,2015
Minithumbup
By: 'Gabriel'
Dec 10,2015
0 people found
this helpful
When making an appointment to view properties, Elena was very accommodating to my schedule and made the earliest possible appointment that suited both of us. Elena was very kind and approachable. She was very knowledgeable and informative about both properties she showed me. And very ...
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“Michael was really helpful,very efficient with information about the ......”

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Dec 10,2015
Minithumbup
By: 'COSMIN'
Dec 10,2015
1 people found
this helpful
Michael was really helpful,very efficient with information about the property.He arranged the viewing for property in the same day.He tried to help us to find a property and we moved in 2days.First time we were interested for a flat, but the ...
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“I am a first time buyer and curently have an ......”

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Dec 09,2015
Minithumbup
By: 'Ckmma'
Dec 09,2015
0 people found
this helpful
I am a first time buyer and curently have an offer accepted and going through the process of purchasing a property in Mitcham. Esra has been supportive and helpful in the process so far and has kept me in the loop of any developments. Will ...
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“Very good and professional and got viewings through the door ......”

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Dec 09,2015
Minithumbup
By: 'Paul'
Dec 09,2015
0 people found
this helpful
Very good and professional and got viewings through the door very quickly! We chose the right tenant for the property! Recommended...
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Comment on agent fees
I do not agree with them period but I know unfortunately that is business.
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“Very helpful phonecall, extremely friendly and answered all my questions...”

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Dec 09,2015
Minithumbup
By: 'WH'
Dec 09,2015
1 people found
this helpful
Very helpful phonecall, extremely friendly and answered all my questions...
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“I had a mixed relationship with Choices but Stephen was ......”

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Dec 08,2015
Minithumbup
By: 'Nichola'
Dec 08,2015
0 people found
this helpful
I had a mixed relationship with Choices but Stephen was very good at selling my property. He always kept me up to date and informed of what was happening. Would recommend Stephen to anyone looking to sell....
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“George is a skilful with a commanding personality. He is ......”

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Dec 05,2015
Minithumbup
By: 'Anthonia'
Dec 05,2015
1 people found
this helpful
George is a skilful with a commanding personality. He is charming, with his charm he brings to life the not visible qualities of a property....
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“Joshua was very proactive in letting my property. From the ......”

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Dec 05,2015
Minithumbup
By: 'Beverley'
Dec 05,2015
0 people found
this helpful
Joshua was very proactive in letting my property. From the day i put it on the market, he visited the property at least 3 times a day for viewings and always provide feedback on how to improve our chances of letting the property. After a view ...
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“Took time out to find me a flat at a ......”

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Dec 04,2015
Minithumbup
By: 'Declon'
Dec 04,2015
0 people found
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Took time out to find me a flat at a very difficult time at a resonable price was very persistant in doing so which was very good...
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“Sasha has been a really helpful, me and my boyfriend ......”

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Dec 04,2015
Minithumbup
By: 'Maria'
Dec 04,2015
0 people found
this helpful
Sasha has been a really helpful, me and my boyfriend have found working with Sasha has made our first purchasing process so much easier then we ever dreamed it could be, thank you so much Sasha we wish you all the best for the future...
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“Agent was very helpful through out the enitre flat search ......”

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Dec 04,2015
Minithumbup
By: 'Hafees'
Dec 04,2015
1 people found
this helpful
Agent was very helpful through out the enitre flat search process, agent called at least twice a week to give me property updates which resulted in my finding my ideal property! Lynsey was the best!!...
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Comment on agent fees
Very very good
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“I found Esra to be professional and politeThrough out. Always ......”

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Dec 03,2015
Minithumbup
By: 'Chris'
Dec 03,2015
0 people found
this helpful
I found Esra to be professional and polite Through out. Always punctual . Had good sales skills and the buyer's all seemed to like her She kept me constantly updated. On any feedback from viewer's. And I wouldn't hesitate to recommend her to anyone looking to ...
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“We are first time buyers and Esra was very supportive ......”

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Dec 03,2015
Minithumbup
By: 'Tolu'
Dec 03,2015
0 people found
this helpful
We are first time buyers and Esra was very supportive and helpful in the buying process. It took us a while to find a property that suited our needs and throughout this time Esra kept us in communication letting us know of any properties that ...
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“Tabatha was the person that I dealt with in the ......”

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Dec 03,2015
Minithumbup
By: 'Jilly.'
Dec 03,2015
0 people found
this helpful
Tabatha was the person that I dealt with in the Coulsdon branch and she was very helpful in matching my requirements to suitable properties. When it came to paperwork she was also very good. All in all I received very good service and would recommend ...
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“I have been served by Esra Kose who was extremely ......”

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Dec 03,2015
Minithumbup
By: 'Harun'
Dec 03,2015
0 people found
this helpful
I have been served by Esra Kose who was extremely helpful and went the extra mile while, she was showing the property to me. She has answered all my questions about the property and even the location! She has even provided me information about other ...
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“Chanade Patrick has an outstanding customer service .which is why ......”

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Dec 03,2015
Minithumbup
By: 'racheal'
Dec 03,2015
0 people found
this helpful
Chanade Patrick has an outstanding customer service .which is why I am now a current tenant in one of Choices properties.I praise her for her good works and I pray she continues.Bravo Chanade!...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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