Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I received an exceptional level of service from William from ......”

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Jan 07,2016
Minithumbup
By: 'Shaun'
Jan 07,2016
0 people found
this helpful
I received an exceptional level of service from William from start to finish. Nothing shorth of Execellent, he made my experience of seeking accomadation in Croydon painless, resulting in finding my perfect property. A testament and credit to the Choices organisation....
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“Was great help on getting us a reasonble flat even ......”

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Jan 07,2016
Minithumbup
By: 'raveen'
Jan 07,2016
0 people found
this helpful
Was great help on getting us a reasonble flat even though it was kind of hard because the market was not turning up with any good flats but in the end was a success...
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Comment on agent fees
Fair
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“Really reliable and friendly agent.She knew woodingdean so well ......”

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Jan 07,2016
Minithumbup
By: 'Paige'
Jan 07,2016
1 people found
this helpful
Really reliable and friendly agent. She knew woodingdean so well and was able to take the time to advise me of the bus service near the house and walking distance to different amenities. Would go straight to verity next time!...
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Comment on agent fees
Well worth it
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“Very happy with the service I recieved. My daughter and ......”

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Jan 05,2016
Minithumbup
By: 'Chloe'
Jan 05,2016
1 people found
this helpful
Very happy with the service I recieved. My daughter and I are all settled into our new flat it was so easy!...
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Comment on agent fees
Reasonable
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“Very helpful, friendly and keen. I felt confident that staff ......”

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Jan 04,2016
Minithumbup
By: 'Dawn'
Jan 04,2016
1 people found
this helpful
Very helpful, friendly and keen. I felt confident that staff wanted to help and were experienced. All staff were approachable....
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Comment on agent fees
Seem fair
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“Verity did not hang about, my husband and I were ......”

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Jan 04,2016
Minithumbup
By: 'Lynda'
Jan 04,2016
2 people found
this helpful
Verity did not hang about, my husband and I were very satisfied with the swift service after letting Choices know what we were looking for. She listened to our wants and requirements and found us a lovely bungalow. Thanks again, Verity....
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Comment on agent fees
Very reasonable because of ho efficient the service was.
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“I found Esme to be extremely helpful throughout the process ......”

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Dec 23,2015
Minithumbup
By: 'Lyndsey'
Dec 23,2015
0 people found
this helpful
I found Esme to be extremely helpful throughout the process of organising my tenancy. She was always available to help with any concerns I had and her friendly and positive attitude was very reassuring....
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“I contacted Choices Coulsdon for a property to rent; even ......”

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Dec 23,2015
Minithumbup
By: 'Elena'
Dec 23,2015
0 people found
this helpful
I contacted Choices Coulsdon for a property to rent; even if that property was not available, Joshua helped me contacting immediately the branch in Sutton, and arranging a viewing for a nearby nice property. Then called to check how the viewing was; so...
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“good co for letting George introduced himself and found a ......”

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Dec 23,2015
Minithumbup
By: 'george'
Dec 23,2015
1 people found
this helpful
good co for letting George introduced himself and found a tenant very quickly.I would recommend this co to others. George informed me periodically of the viewings and kept me informed at all times Thank You George....
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Comment on agent fees
will comment on this section after 9 months of letting !
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“Peter has been tremendously helpful; not only were we a ......”

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Dec 23,2015
Minithumbup
By: 'Nicky&Kim'
Dec 23,2015
0 people found
this helpful
Peter has been tremendously helpful; not only were we a little unsure being first time landlords but we've been somewhat overwhelmed with recent deaths in the family and were struggling a bit with precisely how to handle the situation and Peter made everything crystal clear. ...
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“Choices were really good. They found me a house very ......”

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Dec 22,2015
Minithumbup
By: 'Claire'
Dec 22,2015
0 people found
this helpful
Choices were really good. They found me a house very swiftly and got our family moved in with no hassle. I would definitely recommend Peter who was always polite and helpful, and I would definitely use choices again....
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“Choices were really good. They found me a house very ......”

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Dec 22,2015
Minithumbup
By: 'Claire'
Dec 22,2015
0 people found
this helpful
Choices were really good. They found me a house very swiftly and got our family moved in with no hassle. I would definitely recommend Peter who was always polite and helpful, and I would definitely use choices again....
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“I was looking to move in to a property quickly ......”

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Dec 22,2015
Minithumbup
By: 'Debbie'
Dec 22,2015
0 people found
this helpful
I was looking to move in to a property quickly and Syd helped me find something that suited me and help get everything sorted so it was a quick turnaround. I can praise choices as they were brilliant...
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“Helpful and quick throughout our correspondence. The lease procedure and ......”

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Dec 22,2015
Minithumbup
By: 'Phil'
Dec 22,2015
0 people found
this helpful
Helpful and quick throughout our correspondence. The lease procedure and property cost breakdown was clear from the first phone call and the paperwork was complete in just over a week. Highly efficient!...
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“I was looking for somewhere really quickly and contacted several ......”

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Dec 21,2015
Minithumbup
By: 'Stuart'
Dec 21,2015
1 people found
this helpful
I was looking for somewhere really quickly and contacted several agents. Verity got back to me first and I was very pleased that she offered me something AFTER listening and asking lots of questions. Agents I've dealt with in the past were really pushy and ...
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“Nicola was thorough in asking what property we were seeking. ......”

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Dec 21,2015
Minithumbup
By: 'Carmen'
Dec 21,2015
0 people found
this helpful
Nicola was thorough in asking what property we were seeking. If she was unable to provide us with feedback Katie kept us informed. We received confirmation emails of viewings and up-to-date emails or phone calls. It is a stressful process but they are open and ...
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Comment on agent fees
Choices fees are very competitive, however all in all, as a tenant I do find them high.
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“Nicola is brilliant. Cannot fault the service. Would highly recommend ......”

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Dec 21,2015
Minithumbup
Staff profile picture
Nicola
By: 'Ronnie'
Dec 21,2015
0 people found
this helpful
Nicola is brilliant. Cannot fault the service. Would highly recommend Choices and especially Nicola from Caterham. She is highly professional and helped us with everything. She goes above and beyond with customer service....
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“Elena is very helpful and polite. She is very supportive ......”

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Dec 21,2015
Minithumbup
By: 'Sweety'
Dec 21,2015
0 people found
this helpful
Elena is very helpful and polite. She is very supportive and kind. She understands your needs and assists you in any way that she can....
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“Overall CHANADE handled our case pretty well, after been thrown ......”

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Dec 18,2015
Minithumbup
By: 'Ashley'
Dec 18,2015
0 people found
this helpful
Overall CHANADE handled our case pretty well, after been thrown in to deal with us at the last minute, she was in constant contact with mys1elf about proceedings on the said property, abit shy at times but definitely easy to get along with,very ...
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“I chose to use choices originally because they seem to ......”

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Dec 18,2015
Minithumbup
By: 'C'
Dec 18,2015
0 people found
this helpful
I chose to use choices originally because they seem to let a huge amount of properties in the area. Then I met Tabatha and she confirmed it was the correct choice. They let the property in a fair time scale and I am most happy ...
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“Mia is very nice person and gave us all the ......”

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Dec 18,2015
Minithumbup
By: 'Helena'
Dec 18,2015
0 people found
this helpful
Mia is very nice person and gave us all the information with professionalism , I was impressed by it , thank you...
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“He was very polite and helpful. Answered every question that ......”

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Dec 17,2015
Minithumbup
By: 'marta'
Dec 17,2015
0 people found
this helpful
He was very polite and helpful. Answered every question that we asked him and he took his time to explain everything for us....
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“Very good and professional, mia talbot is extremely friendly and ......”

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Dec 17,2015
Minithumbup
By: 'asith'
Dec 17,2015
0 people found
this helpful
Very good and professional, mia talbot is extremely friendly and answered all my questions and explained everything about the house which i wanted to know. Highly recommended....
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“Very good communication from Andrew and also after the viewing ......”

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Dec 16,2015
Minithumbup
By: 'TW'
Dec 16,2015
2 people found
this helpful
Very good communication from Andrew and also after the viewing he took time to discuss a few things along with colleague Chris....
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“Kalvyn has kept me up to date with available houses ......”

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Dec 16,2015
Minithumbup
By: 'Georgia'
Dec 16,2015
0 people found
this helpful
Kalvyn has kept me up to date with available houses and flats and has been very helpful. I would definitely recommend him to friends and family!...
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“hmmm what should i say here, will my experince was ......”

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Dec 16,2015
Minithumbup
By: 'Jamin'
Dec 16,2015
0 people found
this helpful
hmmm what should i say here, will my experince was very good from day one, my boy friend was doing most of the paper work, but the girls was still help full calling and checking and makeing sure we have everything even when we move ...
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“Chanade handled everything in a professional manner , assisted us in ......”

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Dec 15,2015
Minithumbup
By: 'Alwyn'
Dec 15,2015
0 people found
this helpful
Chanade handled everything in a professional manner , assisted us in finding the property we wanted . I feel she done more than she should've and put up with a lot as I am not the easiest of people to please ... Overall I'd give her 11out of 10 ...
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“I was hesitant at first because I have never rented ......”

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Dec 15,2015
Minithumbup
By: 'Ali'
Dec 15,2015
0 people found
this helpful
I was hesitant at first because I have never rented before but choices made it very easy to understand and helped me find somewhere that would be right for me. I am very happy I used choices and Peter was very friendly and helpful with ...
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“Honest agent and knowledgeable in her role. very hard working. ......”

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Dec 15,2015
Minithumbup
By: 'hameed'
Dec 15,2015
3 people found
this helpful
Honest agent and knowledgeable in her role. very hard working. she is friendly and willing to assist. ended up purchasing 2 properties....
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“I had a mixed relationship with Choices but Stephen was ......”

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Dec 14,2015
Minithumbup
By: 'Nichola'
Dec 14,2015
0 people found
this helpful
I had a mixed relationship with Choices but Stephen was excellent when dealing with selling my property. He was always available to talk to, kept regular update with me and ensured that the whole sale process was very smooth and efficient....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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