Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Josh has been extremely helpful in helping us find out ......”

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Jan 20,2016
Minithumbup
By: 'Lottielambert'
Jan 20,2016
1 people found
this helpful
Josh has been extremely helpful in helping us find out new home. He also sorted out a few teething problems once we moved in. I'm very pleased with the service he provided...
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Comment on agent fees
The fees are high but this is the same at all agencies
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“I found Esme to be very helpful and friendly throughout ......”

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Jan 20,2016
Minithumbup
By: 'Max'
Jan 20,2016
0 people found
this helpful
I found Esme to be very helpful and friendly throughout the process. She worked very efficiently to complete all admin work way before the deadline, and politely chased me when I was slow to reply....
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Comment on agent fees
Competitive
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“Has been a very good agent. He hs considered what ......”

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Jan 19,2016
Minithumbup
By: 'marlon'
Jan 19,2016
0 people found
this helpful
Has been a very good agent. He hs considered what i needed and found me a exactly what i was looking for. Hes always communicated well. He has been clear and very helpful. William has been a great help....
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“I was very pleased with the amount of good customer ......”

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Jan 19,2016
Minithumbup
By: 'Peprah20'
Jan 19,2016
0 people found
this helpful
I was very pleased with the amount of good customer service I got and also he answered all my enquiries explained everything to me in good detail...
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“Peter was incredibly helpful with my move, he made me ......”

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Jan 19,2016
Minithumbup
By: 'Mary'
Jan 19,2016
0 people found
this helpful
Peter was incredibly helpful with my move, he made me feel like nothing was too much trouble no matter how many questions I asked! He found me a flat really fast and got me in in the same week...
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Comment on agent fees
Fees reasonable
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“We would like to commend Peter for excellent service over ......”

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Jan 19,2016
Minithumbup
By: 'Choices'
Jan 19,2016
0 people found
this helpful
We would like to commend Peter for excellent service over the holiday season. Especially when unfortunate circumstances meant we could not get into the property due to ill fitting keys. Peter went out of his way to ensure we could move in as intended. All ...
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“Very professional and helpful agent. Always happy to help me ......”

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Jan 19,2016
Minithumbup
By: 'tourea89'
Jan 19,2016
0 people found
this helpful
Very professional and helpful agent. Always happy to help me when i call, with any questions. Has good knowledge of area. Gave me good information about my flat, what transport to use and what nearest station was. Really good agent...
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Comment on agent fees
Average.. in line with other agents
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“This agent was very helpful with my property search and ......”

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Jan 18,2016
Minithumbup
By: 'Sadiq'
Jan 18,2016
0 people found
this helpful
This agent was very helpful with my property search and very helpful with viewings.He helped me break the costs down and gave me an overall fantastic service. He gave amazing service in a polite and professional manner....
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Comment on agent fees
Good
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“Cracking service and really pleased with our house! Will definitely ......”

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Jan 18,2016
Minithumbup
By: 'Jess'
Jan 18,2016
1 people found
this helpful
Cracking service and really pleased with our house! Will definitely recommend the agents at Choices to any of my friends. Verity was so clued up on the area and helped us find the right place....
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Comment on agent fees
Not used to agency fees but Verity early them well!
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“Mia's willingness to assist and customer service skills are highly ......”

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Jan 18,2016
Minithumbup
By: 'Pastor'
Jan 18,2016
0 people found
this helpful
Mia's willingness to assist and customer service skills are highly commendable. She was friendly and found it easy to build rapport in less than 10mins of discussing with her. I'd gladly recommend choices and particularly Mia to any prospective customer because I had a delightful ...
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“I chose to use choices originally because they seem to ......”

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Jan 18,2016
Minithumbup
By: 'C'
Jan 18,2016
0 people found
this helpful
I chose to use choices originally because they seem to let a huge amount of properties in the area. Then I met Tabatha and she confirmed it was the correct choice. They let the property in a fair time scale and I am most happy ...
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“Helen and her team at Choices Redhill were friendly, helpful ......”

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Jan 18,2016
Minithumbup
Staff profile picture
Helen
By: 'Darren'
Jan 18,2016
2 people found
this helpful
Helen and her team at Choices Redhill were friendly, helpful and professional. My property was quickly let at a good rental. I am very happy will the service I am receiving and would definitely deal with Choices again....
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Comment on agent fees
Fees were reasonable.
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“Elena Galybina has managed to help us significantly in a ......”

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Jan 16,2016
Minithumbup
By: 'CeCe'
Jan 16,2016
0 people found
this helpful
Elena Galybina has managed to help us significantly in a time of crisis. She is a very polite, organised and thoughtful person as she was willing to provide assistance whenever we needed her. Elena, understood from the very first moment what we were looking for, ...
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Comment on agent fees
Reasonable agent fees and reference check fees
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“William has been very help in my search for a ......”

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Jan 15,2016
Minithumbup
By: 'Hannah'
Jan 15,2016
1 people found
this helpful
William has been very help in my search for a property. He has been friendly and professional throughout. He is well informed and unstood what needed to be done....
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“I was unsure at first about moving as it is ......”

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Jan 15,2016
Minithumbup
By: 'Andy'
Jan 15,2016
0 people found
this helpful
I was unsure at first about moving as it is my first time renting somewhere but Peter was very friendly and helpful with everything. I also spoke to Syd who helped me when Peter wasn't available and nothing was too much trouble for anybody...
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Comment on agent fees
Fair
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“Lynsey Dunn has dealt with my application and she was ......”

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Jan 15,2016
Minithumbup
By: 'PT'
Jan 15,2016
0 people found
this helpful
Lynsey Dunn has dealt with my application and she was wonderful all through the process: kind, polite, patient. It was a real pleasure to work with her. She helped me get the house I wanted and I am really happy. Thank you...
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“Great service, very polite. Does what he says and gets ......”

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Jan 15,2016
Minithumbup
By: 'Liam'
Jan 15,2016
1 people found
this helpful
Great service, very polite. Does what he says and gets the job done. He's been a great help for my property search, Liam...
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Comment on agent fees
Good
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“Mia has an excellent customer relation, very good communication skills, ......”

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Jan 15,2016
Minithumbup
By: 'Ng'
Jan 15,2016
0 people found
this helpful
Mia has an excellent customer relation, very good communication skills, patient to listen to ones concerns. Gives positive advise and an excellent marketing skill. I will recommend her any day to my friends and families who have accommodation need. I am totally satisfied by her ...
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Comment on agent fees
Very reasonable
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“Stay clear of this agency.Not transparent with fees (on ......”

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Jan 15,2016
Minithumbdown
By: 'Upset'
Jan 15,2016
3 people found
this helpful
Stay clear of this agency. Not transparent with fees (on initially signing us up to market the property ). So far I've had to chase up the rent from Choices that arrived a fortnight late. You chose an agency to make renting out your home as ...
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Comment on agent fees
Fees for everything on top of 10%, plus vat, agency fee.
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“Joshua Mitchell was extremely helpful in finding me the perfect ......”

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Jan 14,2016
Minithumbup
By: 'Rosie'
Jan 14,2016
0 people found
this helpful
Joshua Mitchell was extremely helpful in finding me the perfect property for my situation and very proactive. He answered all my questions quickly and efficiently. He also had a great friendly comforting voice (which is really reassuring). Would recommend choices to all of my friends ...
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Comment on agent fees
Good
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“Excellent service n commitment extended by Mia. She put great ......”

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Jan 14,2016
Minithumbup
By: 'KK'
Jan 14,2016
0 people found
this helpful
Excellent service n commitment extended by Mia. She put great effort in helping me out to get the right property as per my preference....
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Comment on agent fees
Fee is competitive
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“Lynsey, had been great every time we have spoken to ......”

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Jan 13,2016
Minithumbup
By: 'SB'
Jan 13,2016
0 people found
this helpful
Lynsey, had been great every time we have spoken to us. She has been helpful and always looked for a solution to a problem....
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Comment on agent fees
n/a
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“The service that I received from Joshua was outstanding I ......”

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Jan 12,2016
Minithumbup
By: 'Tyler'
Jan 12,2016
0 people found
this helpful
The service that I received from Joshua was outstanding I would highly recommend him to my friends and family. He was very proactive and went out of his way to make sure I got the property....
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“Esra was really helpful and very informative - she even ......”

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Jan 12,2016
Minithumbup
By: 'Tori'
Jan 12,2016
0 people found
this helpful
Esra was really helpful and very informative - she even helped us get around between viewings - thanks very much, looking forward to meeting you again!...
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Comment on agent fees
NA
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“I used choices in coulsdon for the first time last ......”

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Jan 12,2016
Minithumbup
By: 'Caron'
Jan 12,2016
0 people found
this helpful
I used choices in coulsdon for the first time last year ,and my first contact was with Joshua , I thought his customer relations was outstanding ,he was always available on phone with any queries Or questions I had (a great help ) and made the whole ...
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Comment on agent fees
This agents fees I found were competitive with other rental companies
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“Will Has been a very friendly and helpful agent. We ......”

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Jan 08,2016
Minithumbup
By: 'Nana'
Jan 08,2016
0 people found
this helpful
Will Has been a very friendly and helpful agent. We have used many agents before but William has been our favorite. He is a very polite and friendly man. Also he comes across as very professional. He also kept us informed during our property search. ...
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“thank you and we will be back and will recommend ......”

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Jan 08,2016
Minithumbup
By: 'pauline'
Jan 08,2016
0 people found
this helpful
thank you and we will be back and will recommend you to my friends it was good to know about local school and shops thanks you for that information it has been most helpful in making my mind up...
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“William has been very helpful during my property search. He ......”

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Jan 07,2016
Minithumbup
By: 'Mr'
Jan 07,2016
0 people found
this helpful
William has been very helpful during my property search. He is very professional and very customer orientated. He spent time, getting to know what we were looking for and help us find an amazing place to rent....
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Comment on agent fees
okay
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“excellent customer service given by will. always there to show ......”

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Jan 07,2016
Minithumbup
By: 'abdul'
Jan 07,2016
0 people found
this helpful
excellent customer service given by will. always there to show the properties and always contacted as soon as he found the property of my interest....
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Comment on agent fees
good
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“Will from the very day i moved in, before i ......”

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Jan 07,2016
Minithumbup
By: 'Jordon'
Jan 07,2016
0 people found
this helpful
Will from the very day i moved in, before i even knew his name, was constantly helping me either get back into my house (MANY a time ha) or getting something within my household resolved almost immediately every time requested. He definitely goes above and ...
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Comment on agent fees
More than welcoming
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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