Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
View more properties
Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I had a very comfortable experience with this agent, she ......”

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Feb 08,2016
Minithumbup
By: 'Mr'
Feb 08,2016
1 people found
this helpful
I had a very comfortable experience with this agent, she was nice and friendly, with a great attitude unlike many agents I've come across. I have recommended Choices Portslade to my brother and sister in law. My flat is brilliant!...
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“My property was on the market for a number of ......”

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Feb 06,2016
Minithumbup
By: 'Tony'
Feb 06,2016
0 people found
this helpful
My property was on the market for a number of weeks with another agent but I received a letter from choices and within two days of talking to them my property was let. I am very happy with choices and will continue to use them ...
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Comment on agent fees
Higher than average but provided a fantastic service
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“Esme is very friendly and helpful. She knows about the ......”

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Feb 06,2016
Minithumbup
By: 'Cedric'
Feb 06,2016
0 people found
this helpful
Esme is very friendly and helpful. She knows about the properties she was showing. She also knows the market well and is very proactive, you won't need to worry about forgetting things. She is also tries to be flexible where possible in terms of process ...
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Comment on agent fees
If this means the initial agency fee's to do credit checks etc - this is average. There are contract renewal fees, once you moved in the property and when the first contract expire (12th month). which I have not seen in other contracts from my previous experiences. Relating to this, the contracts itself does not go onto rolling contract after the first 12th months and have to sign for another 12 months, seems quite inflexible. (But there is a 2 months notice, to leave during the contract - it means, unlike rolling contracts, you have to plan a lot better should you need to leave).
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“Hi, I'm writing this review of a young lady whom ......”

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Feb 06,2016
Minithumbup
By: 'Mr'
Feb 06,2016
1 people found
this helpful
Hi, I'm writing this review of a young lady whom dealt with the process of my relocation because I was delighted by how caring and genuine she was. While I don't intend to up sticks and move again, I will most definitely choose your agents ...
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Comment on agent fees
Most acceptable
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“Stephen has been a fantastic help with our property search ......”

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Feb 04,2016
Minithumbup
By: 'Dave'
Feb 04,2016
0 people found
this helpful
Stephen has been a fantastic help with our property search and selection. After meeting him at the open house, he and his colleagues were very welcoming and well-informed, answering all of the questions we had. He was on hand for a call or via email ...
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“Peter was very helpful with my whole move and I ......”

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Feb 04,2016
Minithumbup
By: 'Sarah'
Feb 04,2016
0 people found
this helpful
Peter was very helpful with my whole move and I can't recommend choices highly enough. I will definitely use them again!...
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“Rehaan has been extremely helpful. I was worried when I ......”

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Feb 03,2016
Minithumbup
By: 'Jodie'
Feb 03,2016
0 people found
this helpful
Rehaan has been extremely helpful. I was worried when I first called to make enquiries as I did not have much time to work with but Rehaan helped me find a property I was happy with and he and the rest of the team have ...
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“Both George and Josh were very nice providing excelled service ......”

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Feb 03,2016
Minithumbup
By: 'Ms'
Feb 03,2016
0 people found
this helpful
Both George and Josh were very nice providing excelled service from updates, emails, arrange viewing and most of all they new what they were doing....
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Comment on agent fees
Good
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“George is very enthusiastic and is always very helpful. He ......”

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Feb 02,2016
Minithumbup
By: 'Alan'
Feb 02,2016
0 people found
this helpful
George is very enthusiastic and is always very helpful. He is happy to answer any questions at any time of day. He always returns phone calls and if he does not know the answer he finds out and will ALWAYS calls you back. George is ...
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Comment on agent fees
About riht
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“I can not speak highly enough of Lisa Page she ......”

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Feb 02,2016
Minithumbup
By: 'Michael'
Feb 02,2016
4 people found
this helpful
I can not speak highly enough of Lisa Page she has restored my faith not only in her industry but also humanity. Choices are extremely fortunate to have an asset as professional as Lisa. I would not hesitate to recommend using Lisa anafChoices....
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Comment on agent fees
Fair
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“I found Elena to be very helpful and polite and ......”

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Feb 01,2016
Minithumbup
By: 'Elizabeth'
Feb 01,2016
0 people found
this helpful
I found Elena to be very helpful and polite and made house viewing a very pleasant experience (which was not my experience with other agents). She was very patient in explaining fees as it was my first time letting a house and I also found ...
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“Lady is very helpful and very informative, great energy and ......”

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Feb 01,2016
Minithumbup
By: 'MsKaan'
Feb 01,2016
0 people found
this helpful
Lady is very helpful and very informative, great energy and very positive. Most definitely encouraging with the information she gives. Always happy to deal with her every time. I have to say I have had bad experience with Choices in the past BUT this lady ...
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Comment on agent fees
Good
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“Matthew was very prompt in responding to my request for ......”

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Feb 01,2016
Minithumbup
By: 'Vicky'
Feb 01,2016
0 people found
this helpful
Matthew was very prompt in responding to my request for exchanging a piece of furniture. Very helpful and efficient housing agent....
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“As a tenant for 6 years + I speak with authority. Do ......”

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Feb 01,2016
Minithumbdown
By: 'Chocolate'
Feb 01,2016
2 people found
this helpful
As a tenant for 6 years + I speak with authority. Do NOT expect them ever to fix any damage issues, you will always need to get your landlord behind them to push them. Diabolical....
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“The whole moving process can be very stressful. However with ......”

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Jan 29,2016
Minithumbup
By: 'Angelo'
Jan 29,2016
0 people found
this helpful
The whole moving process can be very stressful. However with wills help this was made a lot easier. He was very helpful and knowlegable about the whole process. He is a credit to his company....
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“I really appreciate the help received at choices. They have ......”

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Jan 29,2016
Minithumbup
By: 'Robert'
Jan 29,2016
0 people found
this helpful
I really appreciate the help received at choices. They have been friend professional and very helpful. Will in particular has gone above and beyond...
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“Will has been a great help. He is very knowledgeable ......”

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Jan 29,2016
Minithumbup
By: 'michael'
Jan 29,2016
0 people found
this helpful
Will has been a great help. He is very knowledgeable and cares about what the tenant wants. Has been helpful throughout...
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“The process went fairly smooth. Esme was quite flexible with ......”

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Jan 29,2016
Minithumbup
By: 'Costin'
Jan 29,2016
0 people found
this helpful
The process went fairly smooth. Esme was quite flexible with the viewing and most importantly was easy to reach. I like the fact that she was keeping up to date with the stage of the process when i was calling her....
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Comment on agent fees
Not sure what this means. If it means Administration fees, then i've seen worse, but it's still quite high.
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“Both very helpful when showing me round the property and ......”

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Jan 29,2016
Minithumbup
By: 'JP'
Jan 29,2016
0 people found
this helpful
Both very helpful when showing me round the property and have provided good follow up communication since. Would recommended to anyone looking to rent...
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Comment on agent fees
ok
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“Despite of repeated communication, Choices Redhill have deducted £90 from my ......”

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Jan 29,2016
Minithumbdown
By: 'dinesh'
Jan 29,2016
3 people found
this helpful
Despite of repeated communication, Choices Redhill have deducted £90 from my deposit for a missed appointment which was totally the fault of Choices staff. Choices redhill is such a mismanged buisness that the Landlady has fed up with them and sacked them fro being the estate ...
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“Has always been very helpful and constantly informed us on ......”

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Jan 29,2016
Minithumbup
By: 'Tibi'
Jan 29,2016
0 people found
this helpful
Has always been very helpful and constantly informed us on the new steps of the tenancy process. Would recommend anytime!...
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“When i went to choices to find a poperty, Joshua ......”

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Jan 29,2016
Minithumbup
By: 'Aaliyah'
Jan 29,2016
0 people found
this helpful
When i went to choices to find a poperty, Joshua was very helpful and supportive and was also very pleasant. He gave great customer service and made me feel very comfortable with his help....
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Comment on agent fees
Good
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“Choices were very helpful and eager to please. I have ......”

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Jan 28,2016
Minithumbup
By: 'John'
Jan 28,2016
0 people found
this helpful
Choices were very helpful and eager to please. I have to say both Peter and Holly were excellent and knowledgeable at my viewing, and all of the staff were really helpful on the phone and have been since...
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“Choices were very helpful when helping me find a place ......”

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Jan 28,2016
Minithumbup
By: 'Linda'
Jan 28,2016
0 people found
this helpful
Choices were very helpful when helping me find a place to rent. I had been looking for quite a while but most agents didn't bother getting back to me. Choices offered me a few different properties and I loved the one I found...
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Comment on agent fees
The fees were explained from the start and I thought they were fair
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“Very friendly and capable staff and very quick in response. ......”

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Jan 26,2016
Minithumbup
By: 'Katja'
Jan 26,2016
0 people found
this helpful
Very friendly and capable staff and very quick in response. Got me through the whole process very helpful and efficient....
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“Incompetent, lazy, rude and quite frankly the worst estate agents ......”

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Jan 26,2016
Minithumbdown
By: 'Anon'
Jan 26,2016
2 people found
this helpful
Incompetent, lazy, rude and quite frankly the worst estate agents I have ever had the misfortune to deal with. They seem to be incapable of answering the phone or any emails. They also seem to think it's okay not to give current tenants any warning ...
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“Rebecca and Rhys were very helpful and understanding throughout the ......”

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Jan 25,2016
Minithumbup
By: 'Rebecca'
Jan 25,2016
1 people found
this helpful
Rebecca and Rhys were very helpful and understanding throughout the whole process and we really appreciated everything they did to accommodate our needs. They listened to our particular requests and requirements and were great throughout....
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Comment on agent fees
Fees are very competitive and fair
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“The team at Choices have been brilliant. William in particular ......”

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Jan 22,2016
Minithumbup
By: 'Justyna'
Jan 22,2016
0 people found
this helpful
The team at Choices have been brilliant. William in particular has been brilliant. He has been helpful and friendly throughout. He has also helped me find a place to rent, which meets my needs. He listened to what i was looking for and didn't waste ...
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“Matthew is absolutely excellent! Very warm and approachable. He is ......”

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Jan 21,2016
Minithumbup
By: 'Mollie'
Jan 21,2016
0 people found
this helpful
Matthew is absolutely excellent! Very warm and approachable. He is really quick to respond to requests. I would highly recommend choices as an agency and the whole team!...
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“Matthew is absolutely helpful and efficient, it is very nice ......”

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Jan 21,2016
Minithumbup
By: 'Junye'
Jan 21,2016
0 people found
this helpful
Matthew is absolutely helpful and efficient, it is very nice of him to allow me a late property viewing due to my working time. All docs and contracts sorted in 3 working days....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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