Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
View more properties
Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Lynsey has been a wonderful support in the matter of ......”

Share on :
Mar 01,2016
Minithumbup
Staff profile picture
Nicola
By: 'Diane'
Mar 01,2016
0 people found
this helpful
Lynsey has been a wonderful support in the matter of moving into my new letting property, I would highly recommend Lynsey to anyone that was looking for any property in the area. Nicola was the person who showed us around the property and was very ...
read full review
Comment on agent fees
a bit high the fees but the service has been excellent
Comments (0) Report abuse Print review
Was this helpful? Yes

“Both agents were very helpful in my time of need ......”

Share on :
Feb 29,2016
Minithumbup
By: 'Ameli'
Feb 29,2016
0 people found
this helpful
Both agents were very helpful in my time of need and without doubt treated me the best compared to other estate agents in Caterham...
read full review
Comment on agent fees
I believe it is standard with other estate agents
Comments (0) Report abuse Print review
Was this helpful? Yes

“I was extremely impressed by Katie's friendly and approachable manner. ......”

Share on :
Feb 29,2016
Minithumbup
By: 'SashaN'
Feb 29,2016
0 people found
this helpful
I was extremely impressed by Katie's friendly and approachable manner. She was very informative and helped me and my partner through our best options from start to finish, helping us find our perfect first family home...
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Choices were brilliant. I would highly recommend them as they ......”

Share on :
Feb 29,2016
Minithumbup
By: 'Shane'
Feb 29,2016
0 people found
this helpful
Choices were brilliant. I would highly recommend them as they were very quick to respond to my enquiry and found me a place on my first viewing...
read full review
Comment on agent fees
Good fees
Comments (0) Report abuse Print review
Was this helpful? Yes

“Esme is very quick to respond to any queries, and ......”

Share on :
Feb 29,2016
Minithumbup
By: 'GB0000'
Feb 29,2016
0 people found
this helpful
Esme is very quick to respond to any queries, and conscientious with her work. I didn't get a chance to meet her face to face but I'm happy with the service I had....
read full review
Comment on agent fees
personally i think the landlord should cover agents fees, but I think the choices team deserve their payment.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Joshua was very helpful in finding the perfect property for ......”

Share on :
Feb 29,2016
Minithumbup
By: 'Gavin'
Feb 29,2016
0 people found
this helpful
Joshua was very helpful in finding the perfect property for me and my girlfriend, he listened to what we wanted and he negotiated with the landlord on the rent and now we have moved in and are very happy!...
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Katie made the whole process very easy and I trusted ......”

Share on :
Feb 28,2016
Minithumbup
By: 'Little'
Feb 28,2016
0 people found
this helpful
Katie made the whole process very easy and I trusted her guidance every step of the way. She really went the extra mile for us!...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Elena is a kind and professional agent and helped me ......”

Share on :
Feb 27,2016
Minithumbup
By: 'Veronica'
Feb 27,2016
0 people found
this helpful
Elena is a kind and professional agent and helped me in my house searching. She is always smiling and helpful....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“I'm really happy with the customer service I received when ......”

Share on :
Feb 26,2016
Minithumbup
By: 'J'
Feb 26,2016
0 people found
this helpful
I'm really happy with the customer service I received when trying to rent a room. Verity made it really quick and easy for me!...
read full review
Comment on agent fees
Not bad
Comments (0) Report abuse Print review
Was this helpful? Yes

“First class service. Just as it should be. Was kept ......”

Share on :
Feb 26,2016
Minithumbup
By: 'Zahid'
Feb 26,2016
0 people found
this helpful
First class service. Just as it should be. Was kept informed all the way. Really felt valued. All my queries were answered promptly. Nothing was too much trouble. Ahead of the competition in every way....
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes

“As I moved out of my property in South London ......”

Share on :
Feb 26,2016
Minithumbup
By: 'Edward'
Feb 26,2016
0 people found
this helpful
As I moved out of my property in South London Asheley Doyle was incredibly helpful. She responded very quickly via email and phone throughout the move and made my life very easy....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Esme has been really easy to deal with. She's been ......”

Share on :
Feb 26,2016
Minithumbup
By: 'Sophie'
Feb 26,2016
0 people found
this helpful
Esme has been really easy to deal with. She's been versatile with contact which is extremely useful as I work in a hospital. The process was quick and quite painless!...
read full review
Comment on agent fees
Quite standard fees
Comments (0) Report abuse Print review
Was this helpful? Yes

“Katie was exceptionally helpful and friendly, making the whole process ......”

Share on :
Feb 25,2016
Minithumbup
By: 'Georgia'
Feb 25,2016
0 people found
this helpful
Katie was exceptionally helpful and friendly, making the whole process simple from start to finish. I would recommend to friends most definitely....
read full review
Comment on agent fees
Good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Katie is personable and helpful and when she didn't know ......”

Share on :
Feb 23,2016
Minithumbup
By: 'NorthPoint'
Feb 23,2016
0 people found
this helpful
Katie is personable and helpful and when she didn't know an answer would find out. The whole process was reasonably smooth and realtively easy. Well done Choices, thanks Katie! :)...
read full review
Comment on agent fees
Reasonable enough.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Stephen and Andrew worked with me to sell my property ......”

Share on :
Feb 23,2016
Minithumbup
By: 'Ahmad'
Feb 23,2016
0 people found
this helpful
Stephen and Andrew worked with me to sell my property and pursued the best possible price and provided good communication during the sales negotiation stage of the process. By phone , email and in person. It was also great to visit the Sales office and meet ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Lynsey has been fantastic negotiator ,reliable, she kept me update ......”

Share on :
Feb 22,2016
Minithumbup
By: 'Sheela.'
Feb 22,2016
0 people found
this helpful
Lynsey has been fantastic negotiator ,reliable, she kept me update through the process,she's very approachable,with good manner....
read full review
Comment on agent fees
The fees is reasonable
Comments (0) Report abuse Print review
Was this helpful? Yes

“Esme provided an excellent service through the whole process. she ......”

Share on :
Feb 19,2016
Minithumbup
By: 'Dan'
Feb 19,2016
0 people found
this helpful
Esme provided an excellent service through the whole process. she was extremely efficient, knowledgeable and friendly. Having very little time to look for flats it was extremely beneficial to have an agent that made everything so seamless....
read full review
Comment on agent fees
Standard
Comments (0) Report abuse Print review
Was this helpful? Yes

“Asheley was very quick to offer us a viewing which ......”

Share on :
Feb 18,2016
Minithumbup
By: 'Francisco'
Feb 18,2016
0 people found
this helpful
Asheley was very quick to offer us a viewing which fitted into our hectic Cabin Crew working schedules. She came on a Saturday. Even though we took the property almost immediately, she remained approachable during the whole process and was able to assist when we ...
read full review
Comment on agent fees
Absolutely reasonable for the quality of her work, both before and after signing the contract, and also her honesty and customer-focused attitude.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Asheley has been invaluable in helping sort out my house ......”

Share on :
Feb 18,2016
Minithumbup
By: 'James'
Feb 18,2016
0 people found
this helpful
Asheley has been invaluable in helping sort out my house share arrangements. There have been multiple questions on my part, as well as changes to contracts, dates and information, all of which has been handled deftly and with consummate professionalism. If I am looking for ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Poor customer service, fine when you want to rent a ......”

Share on :
Feb 18,2016
Minithumbdown
By: 'Leah'
Feb 18,2016
2 people found
this helpful
Poor customer service, fine when you want to rent a property but terrible when you move out. AVOID using or having anything to do with choices...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very kinda and patient. I'm glad I came upon these ......”

Share on :
Feb 17,2016
Minithumbup
By: 'Micky'
Feb 17,2016
0 people found
this helpful
Very kinda and patient. I'm glad I came upon these guys they got me a place in no time....
read full review
Comment on agent fees
Thanks
Comments (0) Report abuse Print review
Was this helpful? Yes

“Asheley consistently went above and beyond the required call of ......”

Share on :
Feb 16,2016
Minithumbup
By: 'Fran'
Feb 16,2016
0 people found
this helpful
Asheley consistently went above and beyond the required call of duty. Moving house is never an easy process, but Asheley was patient, clear, and made the experience all the more positive....
read full review
Comment on agent fees
The fees are what you can expect for London.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Very polite and responsive.I talked on the phone and ......”

Share on :
Feb 16,2016
Minithumbup
By: 'eleni'
Feb 16,2016
0 people found
this helpful
Very polite and responsive.I talked on the phone and emails with Emse and met Helena who also Waited also for me when I was late in the viewing....
read full review
Comment on agent fees
good
Comments (0) Report abuse Print review
Was this helpful? Yes

“Esme was really helpful with the first part of the ......”

Share on :
Feb 15,2016
Minithumbup
By: 'Callum'
Feb 15,2016
0 people found
this helpful
Esme was really helpful with the first part of the contract setting up. I felt at ease with the process!...
read full review
Comment on agent fees
I think these are a tad expensive... ‚£90 for references!!!
Comments (0) Report abuse Print review
Was this helpful? Yes

“Elena has been very kind and helpful during the whole ......”

Share on :
Feb 12,2016
Minithumbup
By: 'Ana'
Feb 12,2016
0 people found
this helpful
Elena has been very kind and helpful during the whole process. I appreciated her pacience and time to show me those rooms. She acctualy found me a perfect one....
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Nicole, was Professional and thorough in all that she did ......”

Share on :
Feb 12,2016
Minithumbup
Staff profile picture
Nicola
By: 'Great'
Feb 12,2016
0 people found
this helpful
Nicole, was Professional and thorough in all that she did and it was a pleasure to have worked with her for the sale of this Property. Plus to get more than 25 Potential buyer in one week was Incredible. Great job well done !!...
read full review
Comment on agent fees
Nicola suggested that the buyer could pay the fees which I was not aware was possible. Great move.
Comments (0) Report abuse Print review
Was this helpful? Yes

“Sadly despite the ongoing issues detailed in my review back ......”

Share on :
Feb 12,2016
Minithumbdown
By: 'KU'
Feb 12,2016
5 people found
this helpful
Sadly despite the ongoing issues detailed in my review back in Nov 2015 (see below), there has not been any real progress made by the Choices Customer Services Department. A formal complaint was lodged 22 working days ago to one of the Senior Directors of the said ...
read full review
Comment on agent fees
No point in paying fees if the service is not what you signed up for.
Comments (0) Report abuse Print review
Was this helpful? Yes

“I was really nervous about my first-time buy but Lynsey ......”

Share on :
Feb 12,2016
Minithumbup
By: 'natalie'
Feb 12,2016
0 people found
this helpful
I was really nervous about my first-time buy but Lynsey has made it so easy for me. She has been really helpful and updated me with every process along the way which has helped. She always sounds really happy on the phone and seemed really ...
read full review
Comments (0) Report abuse Print review
Was this helpful? Yes

“Lynsey Dunn is a great Estate Agent who does her ......”

Share on :
Feb 11,2016
Minithumbup
By: 'JEPPIE'
Feb 11,2016
0 people found
this helpful
Lynsey Dunn is a great Estate Agent who does her work in a very professional manner. She managed to get me a very good apartment and all the requirement were clearly explained and all my concerns addressed professionally. I would definitely recommend her to anybody ...
read full review
Comment on agent fees
The fees were reasonable.
Comments (0) Report abuse Print review
Was this helpful? Yes

“I just wanted to say a huge thank you for ......”

Share on :
Feb 10,2016
Minithumbup
By: 'Trudi'
Feb 10,2016
4 people found
this helpful
I just wanted to say a huge thank you for your help over our recent move. Both Lisa and Ashleigh listened carefully to the situation we were in and did everything in their power to overcome the issues we have faced in the past and ...
read full review
Comment on agent fees
Reasonable fees
Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

Awards won by Choices

Regional Awards won by Choices

Individual Branch Awards



Get in touch with

Choices

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn