Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“George Hawkins has been excellent in letting my property from ......”

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Apr 14,2016
Minithumbup
By: 'Choices'
Apr 14,2016
0 people found
this helpful
George Hawkins has been excellent in letting my property from start to finish, i really could not have asked more in respect to customer service, communication at all times and professionalism. He personally has overseen this letting and been most helpful and has made sure ...
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Comment on agent fees
The fees are good.
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“Jennifer has been courteous, cordial , prompt and efficient in our ......”

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Apr 14,2016
Minithumbup
By: 'sb'
Apr 14,2016
3 people found
this helpful
Jennifer has been courteous, cordial , prompt and efficient in our communications regarding my property which I am renting out. Jennifer has kept me up to date on any situations regarding the property...
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Comment on agent fees
ok
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“Jennifer was very helpful and always available to deal with ......”

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Apr 14,2016
Minithumbup
By: 'samcash'
Apr 14,2016
1 people found
this helpful
Jennifer was very helpful and always available to deal with any questions or queries I had. Brilliant phone manner and more proactive as opposed to reactive. Was a pleasure to work with from start to end....
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Comment on agent fees
good
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“I started to use Choice agency for renting a room. ......”

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Apr 13,2016
Minithumbup
By: 'Derek'
Apr 13,2016
0 people found
this helpful
I started to use Choice agency for renting a room. So far, I am happy with their service since they look like very professional. They arranged the room view and arrived on time. I would like to suggest the reference checking process can be more ...
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Comment on agent fees
reasonable
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“I have had an extremely bad experience with this agent. ......”

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Apr 11,2016
Minithumbdown
By: 'Agent'
Apr 11,2016
6 people found
this helpful
I have had an extremely bad experience with this agent. Totally unsuitable tenants were aced in my property against my wishes. Are staff at Choices trained to be dishonest?? AlsoThe tenant placed was not only a liar but a thief. I have been advised by ...
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Comment on agent fees
Disgustingly high
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“Esme was amazing help in selling my room to a ......”

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Apr 06,2016
Minithumbup
By: 'Iriad'
Apr 06,2016
0 people found
this helpful
Esme was amazing help in selling my room to a new tenant during a viewing. Having done several viewings of my room myself, I can really appreciate how much hard work it can be. She has also been most responsive and helpful with other issues ...
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Comment on agent fees
A bit too high, and tends to differ from year to year, but overall other agents don't charge significantly less, but probably do less for their customers.
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“Esme was great from the first conversation. She didn't waste ......”

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Apr 06,2016
Minithumbup
By: 'Michael'
Apr 06,2016
0 people found
this helpful
Esme was great from the first conversation. She didn't waste mine or her time. She was understanding of my work commitments when it came to the contract and went the extra mile to assist....
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Comment on agent fees
Perfectly acceptable
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“It's my pleasure to write this review for Ms. Ashekey ......”

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Apr 05,2016
Minithumbup
By: 'LiesDG'
Apr 05,2016
0 people found
this helpful
It's my pleasure to write this review for Ms. Ashekey Doyle. Throughout the entire process of contract signing, financial assessment, inventory,... she has been very helpful. As a foreigner, I was not used to UK regulations. Luckily, Asheley was always there to help out, explain, ...
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“Efficiency doesn't begin to describe my house hunt will Will ......”

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Mar 31,2016
Minithumbup
By: 'TIsmail'
Mar 31,2016
1 people found
this helpful
Efficiency doesn't begin to describe my house hunt will Will from choices croydon. From the word go!! He has been on the ball. Cutting all the salesman jargon and getting straight to the point. I was kept updated at all times and never had to ...
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Comment on agent fees
Good
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“I had the best experience ever with Choices in Sutton. ......”

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Mar 30,2016
Minithumbup
By: 'Suda'
Mar 30,2016
0 people found
this helpful
I had the best experience ever with Choices in Sutton. Aiden who is new at the Sutton office contacted me straightaway after I signed up online for property search. Once I found the property I wanted which took 4 days, he helped with everything as it ...
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“Helen did what we asked of her which was to ......”

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Mar 29,2016
Minithumbup
Staff profile picture
Helen
By: 'Liz'
Mar 29,2016
2 people found
this helpful
Helen did what we asked of her which was to find us a good reliable tenant and to reference them. She was polite, professional and communicated well throughout the process from initial property inspection to dealing with all the paperwork and signing the tenancy. We ...
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Comment on agent fees
The Choices fees are competitively priced to reflect a good service
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“I am glad I used choices to sell my property ,......”

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Mar 25,2016
Minithumbup
upload your photo
Grant
By: 'N'
Mar 25,2016
2 people found
this helpful
I am glad I used choices to sell my property ,they were very helpful specially Grant ,he was very efficent ,explained everything to me ,he was always updating me,he made the whole experience pain free ;thank you GRANT once again ....
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Comment on agent fees
It was reasonable
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“I signed up with a number of agents but out ......”

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Mar 25,2016
Minithumbup
By: 'michaelb'
Mar 25,2016
3 people found
this helpful
I signed up with a number of agents but out of all them choices were the only ones who consistently followed up calls, would up date me at least once week but normally more often in relation to properties available and showed an interest in ...
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Comment on agent fees
Average for the south of england but it is a shame that agencies in the south charge almost three times as much as agencies in the north for the same checks.
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“I would like to thank Jennifer Green , Portfolio Manager Caterham-Coulsdon, ......”

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Mar 21,2016
Minithumbup
By: 'Breeda'
Mar 21,2016
4 people found
this helpful
I would like to thank Jennifer Green , Portfolio Manager Caterham-Coulsdon, for her help and assistance in a recent matter. Jennifer was always friendly, cheerful and professional in my dealings with her. She always kept me well informed and always did her utmost to be reassuring ...
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“Esme worked very hard to sort out my flat, despite ......”

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Mar 21,2016
Minithumbup
By: 'Simon'
Mar 21,2016
0 people found
this helpful
Esme worked very hard to sort out my flat, despite my complicated situation as a new resident of the UK....
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“Prior to speaking with Esme at Choices, I had found ......”

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Mar 21,2016
Minithumbup
By: 'Steve'
Mar 21,2016
0 people found
this helpful
Prior to speaking with Esme at Choices, I had found navigating the London rental market a little daunting. Thank fully, Esme made this process a whole lot smoother and I appreciated her professionalism. I was short on time - having recently been offered a job ...
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Comment on agent fees
The agent's fees were within the expected market rate.
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“Mia Talbot has been fantastic! She helped me find the ......”

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Mar 18,2016
Minithumbup
By: 'EF'
Mar 18,2016
0 people found
this helpful
Mia Talbot has been fantastic! She helped me find the right home that's perfect for me and I am so happy. Very professional and always goes the extra mile to help me no matter how small my requests are....
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Comment on agent fees
Good
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“I'm so happy I went with choices for my property ......”

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Mar 18,2016
Minithumbup
By: 'Kelly'
Mar 18,2016
0 people found
this helpful
I'm so happy I went with choices for my property because I found them very friendly and helpful especially Mia, she found the perfect property I was looking for after just a few days!! I highly recommend Mia for her consistance and enthusiasm towards helping ...
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Comment on agent fees
Good
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“I've been in this flat managed by choices since July 2014. ......”

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Mar 17,2016
Minithumbup
By: 'Antonis'
Mar 17,2016
0 people found
this helpful
I've been in this flat managed by choices since July 2014. Friendly and helpful staff. Accurate with what their answers. Problems are being dealt immediately. Recently one of the tenants had to leave the flat so we decided to replace him with someone else. We had ...
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Comment on agent fees
Bad
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“Esme, was almost prompt in answering any queries I had ......”

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Mar 17,2016
Minithumbup
By: 'Patrick'
Mar 17,2016
0 people found
this helpful
Esme, was almost prompt in answering any queries I had and was always helpful whenever I called her. It was very pleasant working with Esme....
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“Very unhappy, very bad experience with all aspects. The agency ......”

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Mar 16,2016
Minithumbdown
By: 'Darko'
Mar 16,2016
3 people found
this helpful
Very unhappy, very bad experience with all aspects. The agency was only kind up to the moment when I put down the 500‚£ reservation money. From that moment on, hell begins. First they try to put me in with the landlord even though the ad clearly ...
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By: Darko Maksimovic
Apr 12, 2016
View all comments (1)
It has been 45 days (forty five days) now and they still haven't returned me the deposit. They have all this time kept my money with explanation "Waiting for the room to be cleaned" and "We are chasing the landlord". No responsibility whatsoever towards me as the client. I have raised a dispute on Friday against them. ...

“Lynsey has been very helpful and professional throughout the process. ......”

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Mar 16,2016
Minithumbup
By: 'sunny'
Mar 16,2016
0 people found
this helpful
Lynsey has been very helpful and professional throughout the process. Excellent Service and will recommend her to all my friends....
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Comment on agent fees
not sure
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“Choices pressed me to sign and pay 6 months in advance ......”

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Mar 15,2016
Minithumbdown
By: 'Florian'
Mar 15,2016
3 people found
this helpful
Choices pressed me to sign and pay 6 months in advance with fees superior to the market, some extra fees were to check if I am capable to pay my 6 months in advance after I did it... I have different issues with my rooms and flat, ...
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“Good Services, good communication, smiling and explaining details.Good response ......”

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Mar 15,2016
Minithumbup
By: 'Raimonda'
Mar 15,2016
0 people found
this helpful
Good Services, good communication, smiling and explaining details. Good response to email and phone calls, helpful and presentable. Nice person to work with....
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“Richard had been throughly outstanding in every possible way for ......”

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Mar 14,2016
Minithumbup
By: 'Dan'
Mar 14,2016
0 people found
this helpful
Richard had been throughly outstanding in every possible way for my property search. He has gone way above & beyond what I would expect from an estate agent. He has explored other avenues of searches & also tried to be proactive in looking for accommodation for my ...
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Comment on agent fees
I haven't dealt with estate agents fees before so not sure how they compare
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“Agents are always quick to respond. They are helpful with ......”

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Mar 07,2016
Minithumbup
By: 'AW'
Mar 07,2016
0 people found
this helpful
Agents are always quick to respond. They are helpful with any type of queries and try sorting out any issues with the property....
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“I am really happy with choices and Peter. Always helped ......”

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Mar 04,2016
Minithumbup
By: 'Taylor'
Mar 04,2016
0 people found
this helpful
I am really happy with choices and Peter. Always helped me find my new flat and good price too. I will use him again when I move flat....
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Comment on agent fees
Fees good
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“Esme was very helpful and friendly and kept me informed ......”

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Mar 03,2016
Minithumbup
By: 'Rachel'
Mar 03,2016
0 people found
this helpful
Esme was very helpful and friendly and kept me informed during all stages of the move. She was also very quick to reply and get things done. Would recommend to anyone!...
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“Among all the Letting Agencies I contacted to rent a ......”

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Mar 02,2016
Minithumbup
By: 'CO'
Mar 02,2016
0 people found
this helpful
Among all the Letting Agencies I contacted to rent a three bedroom house, only Choices Letting Agents listened to my needs attentively. The man behind the success of my renting a beautiful three bedroom house was a man by name Mr Will DonKer from Brighton ...
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Comment on agent fees
The fee was reasonable
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“Elena was very helpful. Communication was prompt. The selected property ......”

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Mar 01,2016
Minithumbup
By: 'Victoria'
Mar 01,2016
0 people found
this helpful
Elena was very helpful. Communication was prompt. The selected property was my second choice. But when I prioritised it, Elena was there to push things smoothly....
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Comment on agent fees
Choices have comparatevely average fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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