Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Really friendly Very helpful with finding me a new home ......”

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Apr 29,2016
Minithumbup
By: 'Tmac'
Apr 29,2016
0 people found
this helpful
Really friendly Very helpful with finding me a new home and has done everything possibly to ensure it all goes through smoothly thank you...
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Good
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“Ben was very nice enough to show me 3 apartments after ......”

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Apr 29,2016
Minithumbup
By: 'Paula'
Apr 29,2016
0 people found
this helpful
Ben was very nice enough to show me 3 apartments after hours, I really appreciated that. He also had the patience to answer all my questions, council me regarding the offers and made sure he understood my requirements. I would recommend him to anyone as it ...
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“Elena helped me to find my new flat in a ......”

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Apr 29,2016
Minithumbup
By: 'Tural'
Apr 29,2016
0 people found
this helpful
Elena helped me to find my new flat in a very short time. She handled all my queries and requests in a professional manner and efficiently. It would be very difficult for me to find a new flat just in two days. After my room ...
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Comment on agent fees
good
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“Esme is the agent that has held my hand throughout ......”

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Apr 28,2016
Minithumbup
By: 'CL'
Apr 28,2016
0 people found
this helpful
Esme is the agent that has held my hand throughout the process of renting my room. She's extremely bubbly and pleasant to talk to. She's been very responsive to emails, texts and calls and has been upfront and clear with fees....
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Comment on agent fees
It's London, of course I thought the fees are too high. Not out of line with competitors however and Esme was very upfront with them from the start.
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“Nicola came to view the flat & was very professional. I'd ......”

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Apr 27,2016
Minithumbup
Staff profile picture
Nicola
By: 'JW'
Apr 27,2016
0 people found
this helpful
Nicola came to view the flat & was very professional. I'd had another agent round before her, but we didn't talk figures, as she came in her boss's place & she was going to call me the following day. Nicola did talk figures & took a duplicate set ...
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Comment on agent fees
I didn't know how much to expect. A friend who lets property has told me that 15% for full management is steep, but she lives in a different part of the country. The 6 month fee free offer is very good.
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“Have been working with Choices for about a year, and ......”

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Apr 26,2016
Minithumbup
By: 'Pat'
Apr 26,2016
1 people found
this helpful
Have been working with Choices for about a year, and now with Matthew Hawkins. It's all by email as my work/time zone make calling difficult, but I find emails work. Now going through first change of tenants, and so far, so good, as Matthew ...
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“Matthew was extremely helpful, polite and considerate to our needs. ......”

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Apr 26,2016
Minithumbup
By: 'Amanda'
Apr 26,2016
0 people found
this helpful
Matthew was extremely helpful, polite and considerate to our needs. His knowledge of Sutton and the surrounding area is second to none. I cannot praise him highly enough. I recommend Choices as the agents to use....
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Comment on agent fees
They were very reasonable. No complaints
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“Where to start? Choices have been absolutely wonderful over the ......”

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Apr 25,2016
Minithumbup
By: 'Jack'
Apr 25,2016
1 people found
this helpful
Where to start? Choices have been absolutely wonderful over the years found us a couple of homes now. What with the grandkids and everything we have had to move again so we have more space. The young lady who kindly assisted us we believe was ...
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Comment on agent fees
All in order
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“Helen has been brilliant in keeping me informed as well ......”

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Apr 24,2016
Minithumbup
Staff profile picture
Helen
By: 'Bryan'
Apr 24,2016
2 people found
this helpful
Helen has been brilliant in keeping me informed as well as answering any questions I had. As a first time renter she was very patient as gave me the freedom and guidance I needed...
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Comment on agent fees
Good
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“Helen helped us to find a place to rent very ......”

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Apr 22,2016
Minithumbup
Staff profile picture
Helen
By: 'Mariana'
Apr 22,2016
2 people found
this helpful
Helen helped us to find a place to rent very quick. She was punctual, polite, professional, explained all the procedure, answering to all our questions. We are very pleased with her services!...
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“CHOICES: Hardest working Estate Agents ever!Nicola! Gets the job ......”

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Apr 20,2016
Minithumbup
Staff profile picture
Nicola
By: 'Sheila'
Apr 20,2016
0 people found
this helpful
CHOICES: Hardest working Estate Agents ever! Nicola! Gets the job done. Thank you! They earn every bit of their commission...
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Comment on agent fees
Great if ur selling, not so great if buying!
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“Greg has been very helpful, always answer the phone or ......”

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Apr 20,2016
Minithumbup
By: 'Tabby'
Apr 20,2016
0 people found
this helpful
Greg has been very helpful, always answer the phone or gets back to me as soon as he's free, very helpful & polite nothing to much trouble....
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Comment on agent fees
Ok
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“Hi,I would like to thank Arafat for his professionalism ......”

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Apr 19,2016
Minithumbup
By: 'Darren'
Apr 19,2016
0 people found
this helpful
Hi, I would like to thank Arafat for his professionalism and assistance helping move into this new room, Arafat was very helpful polite and professional....
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Comment on agent fees
The fees were about what I would have expected
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“Verity Price was very helpful in arranging view of the ......”

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Apr 19,2016
Minithumbup
By: 'Alex'
Apr 19,2016
0 people found
this helpful
Verity Price was very helpful in arranging view of the new property and also in the decision making that eventually worked well....
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“I used Choices to find somewhere for my husband and ......”

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Apr 18,2016
Minithumbup
By: 'Maria'
Apr 18,2016
1 people found
this helpful
I used Choices to find somewhere for my husband and I to rent. We went into the Horley office and were swiftly welcomed by Verity who sat us down, offered us a warm drink each as it was miserable outside and then listened to our ...
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Comment on agent fees
Good
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“We have found Choices very professional. Our telephone calls are ......”

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Apr 18,2016
Minithumbup
Staff profile picture
Nicola
By: 'Jackson'
Apr 18,2016
0 people found
this helpful
We have found Choices very professional. Our telephone calls are returned very quickly and we are kept up to date with information concerning our sale. We are very satifisfied with the service we are receiving....
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Comment on agent fees
The fees are fair.
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“I have found Lynsey to be professional, proactive and on ......”

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Apr 18,2016
Minithumbup
By: 'cmardell'
Apr 18,2016
0 people found
this helpful
I have found Lynsey to be professional, proactive and on the ball. She has made regular contact with updates and not had to be chased. I have every confidence in letting her deal with my property and think that she is indeed an asset to ...
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Comment on agent fees
Good
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“I came to the office looking for a rental property ......”

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Apr 15,2016
Minithumbup
By: 'Debbie'
Apr 15,2016
0 people found
this helpful
I came to the office looking for a rental property and Matthew kindly drove me to the property. It was just what I was looking for. Matthew explained everything and made the process very easy for me....
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“Excellent service, very friendly, easy to get hold of and ......”

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Apr 15,2016
Minithumbup
Staff profile picture
Nicola
By: 'Julie'
Apr 15,2016
0 people found
this helpful
Excellent service, very friendly, easy to get hold of and very supportive. We are very happy with the service we have received and will definitely recommend you to everyone in the area :)...
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Comment on agent fees
The buyer is paying the fees for us (1.7% of property price I think)
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“Greg has been very helpful in trying to find properties ......”

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Apr 15,2016
Minithumbup
By: 'Aaronh'
Apr 15,2016
0 people found
this helpful
Greg has been very helpful in trying to find properties suitable for us. He has listened to our requirements and taken the time to try to find an appropriate place. He is very presentable and always smiles when speaking to customers. Very pleasant person to ...
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Comment on agent fees
Fee's are always quiet high from agencies, however some offer to waive some fee's. Lets hope Greg can do the same.
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“Hi there, I met Lynsey Dunn last week regarding a ......”

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Apr 15,2016
Minithumbup
By: 'Pravda'
Apr 15,2016
0 people found
this helpful
Hi there, I met Lynsey Dunn last week regarding a property in want to rent. I found her to be a very positive, punctual and easy going person. She answered my questions, and was and still is a great support throughout the process of getting ...
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“Will gave us a very good service. Hes very understandable ......”

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Apr 15,2016
Minithumbdown
By: 'lauren'
Apr 15,2016
0 people found
this helpful
Will gave us a very good service. Hes very understandable and easy to talk to and has helped us very quickly and listened to what we needed. Hes a lovely funny person and seems like a great worker....
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What agent could do to change your mind?
Good
Attached Filesnbsp;
Comment on agent fees
Good
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“Just moved into my property. Matthew and Richard were very ......”

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Apr 15,2016
Minithumbup
By: 'Richard'
Apr 15,2016
0 people found
this helpful
Just moved into my property. Matthew and Richard were very help full. Had an issue with the keys but Matthew came down and sorted this out for us....
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“I found Holly incredibly helpful when I decided to list ......”

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Apr 15,2016
Minithumbup
By: 'Chantel'
Apr 15,2016
0 people found
this helpful
I found Holly incredibly helpful when I decided to list my property to Rent, she gave me an honest valuation explained the process in full and gave me flexibility. I will be using choices again when I purchase another property to rent....
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Comment on agent fees
High, but good for the service.
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“George has been dealing with my property for the past ......”

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Apr 15,2016
Minithumbup
By: 'John'
Apr 15,2016
0 people found
this helpful
George has been dealing with my property for the past year now and I don't have a bad word to say about him and the team at choices. Great service, highly recommend him to any landlord....
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Comment on agent fees
Good
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“Josh is good, he tell me about property first. I ......”

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Apr 15,2016
Minithumbup
By: 'Yansen'
Apr 15,2016
0 people found
this helpful
Josh is good, he tell me about property first. I like property and good for me! Thank you Josh you are good!...
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“George and the staff at choices have helped me so ......”

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Apr 15,2016
Minithumbup
By: 'Adam'
Apr 15,2016
0 people found
this helpful
George and the staff at choices have helped me so much. I hate moving and he made everything so easy for me and my wife, always called back and was a truthful man. Nicest and honest estate agent I've dealt with!...
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Comment on agent fees
Fair
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“Richard was very very helpful in helping find us somewhere ......”

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Apr 15,2016
Minithumbup
By: 'LWA1967'
Apr 15,2016
0 people found
this helpful
Richard was very very helpful in helping find us somewhere to live. I have a bad knee and was looking for a large 2 bedroom flat, as a lot that I have seen have a smaller second bedroom. He took us to a few flats and ...
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“Agency were quick to visit property once contacted and flexible ......”

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Apr 15,2016
Minithumbup
By: 'Ohass'
Apr 15,2016
0 people found
this helpful
Agency were quick to visit property once contacted and flexible when negotiating on agency fees. Agent is friendly and honest and quick to provide feedback. Would highly recommend the agency and Gary!...
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“Linsey and Nicola were both friendly and professional throughout my ......”

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Apr 15,2016
Minithumbup
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Nicola
By: 'Lisa'
Apr 15,2016
0 people found
this helpful
Linsey and Nicola were both friendly and professional throughout my rental with them, nothing was too much . I personally was not in a good place but thankfully because of these two agents my living arrangements were enjoyable and I would not hesitate in recommending choices ...
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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