Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“Esme provide me with great customer service which was friendly, ......”

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May 19,2016
Minithumbup
By: 'Claire'
May 19,2016
1 people found
this helpful
Esme provide me with great customer service which was friendly, quick and simple. I would highly recommend her to anyone....
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“matthew Hawkings is the best manager at sutton Branch who ......”

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May 19,2016
Minithumbup
By: 'Choices'
May 19,2016
1 people found
this helpful
matthew Hawkings is the best manager at sutton Branch who enjoys helping his clients with a big smile and nothing is too much touble for him unlike other agents nearby and Matthew always shows you utmost respect to his clients at all times and that's ...
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Comment on agent fees
good
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“Andrew was extremely helpful, professional and relaxed making us feel ......”

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May 18,2016
Minithumbup
By: 'Kellyg'
May 18,2016
0 people found
this helpful
Andrew was extremely helpful, professional and relaxed making us feel comfortable and relaxed whilst undertaking our viewing. This lead to us putting down a deposit and securing the property on the spot. Would highly recommend Choices as a preferred estate agent to friends and family. ...
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Comment on agent fees
Good.
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“This would be the first time as a tenant and ......”

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May 18,2016
Minithumbup
By: 'Grace'
May 18,2016
2 people found
this helpful
This would be the first time as a tenant and Andrew has been extremly helpful throughout the whole process, always being avalible to talk to. When I was unlucky with a first viewing Andrew went out of his way to show me another property and ...
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Comment on agent fees
Considering our reference fees was included in the tenant agreement, I found all fees all affordable and reasonable
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“Sonny welcomed us for our viewing. He was very polite, ......”

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May 18,2016
Minithumbup
By: 'Elena'
May 18,2016
0 people found
this helpful
Sonny welcomed us for our viewing. He was very polite, helpful and answered all of our questions. Stephen helped us with our offer and all the paperwork. He was extremely helpful and made the process easy and smooth. I could not recommend these guys enough. ...
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Comment on agent fees
Reasonable. Commission is paid seperately so you have a saving on the stamp duty.
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“I am very pleased with choices and feel that their ......”

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May 18,2016
Minithumbup
By: 'Mark'
May 18,2016
0 people found
this helpful
I am very pleased with choices and feel that their service is second to none. Everything they said they would do they delivered on perfectly....
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“the Coulsdon/Caterham staff have been extremely helpful and friendly ......”

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May 17,2016
Minithumbup
By: 'Ms'
May 17,2016
0 people found
this helpful
the Coulsdon/Caterham staff have been extremely helpful and friendly over the 5 years that i have been renting from Choices.I hope to stay with Choices when renting in the future....
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Comment on agent fees
Average for the current market
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“Tyrone initially called in order to offer getting our house ......”

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May 17,2016
Minithumbup
By: 'Seller'
May 17,2016
0 people found
this helpful
Tyrone initially called in order to offer getting our house valued - an appointment was made and a valuer was sent round within the week. After agreeing on our properties listed price, Tyrone then proceeded to help put our property on the market. Throughout the ...
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Comment on agent fees
Good - 0% commission for the seller.
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By: Tyrone
May 17, 2016
View all comments (1)
Mrs Morton, many thanks for the review first of many. Thank you for your time. ...

“I used choices recently for purchase of flat to rent ......”

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May 17,2016
Minithumbup
By: 'Rod'
May 17,2016
1 people found
this helpful
I used choices recently for purchase of flat to rent for me and son my. I am sincerely thank you for your service skills and will choose to speak with you friendly ladies again if need to....
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Comment on agent fees
I thought this was most acceptable
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“Greg Attwood has consistently been on the ball with helping ......”

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May 17,2016
Minithumbup
By: 'Ian'
May 17,2016
0 people found
this helpful
Greg Attwood has consistently been on the ball with helping us to locate a suitable property to rent and has been an absolute pleasure to deal with throughout. Greg is the template for the level of service that most estate agents would like to aspire ...
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Comment on agent fees
Haven't got there yet.
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“I have been a landlord of choices for a while ......”

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May 17,2016
Minithumbup
By: 'Peter'
May 17,2016
1 people found
this helpful
I have been a landlord of choices for a while now and after losing a little confidence with renting my property, I spoke with Emma in the branch. She assured me of my concerns and dealt with them straight away as she had told me ...
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Comment on agent fees
Acceptable
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“We are a group of postgraduate students looking for an ......”

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May 16,2016
Minithumbup
By: 'Luz'
May 16,2016
0 people found
this helpful
We are a group of postgraduate students looking for an urgent place in London. Elena kindly attended us on the phone taking note of what exactly we were looking for. She found a property that matched with all of our requirements and met us straight ...
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Comment on agent fees
Good
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“Matthew was very helpful, went above and beyond to meet ......”

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May 16,2016
Minithumbup
By: 'Martina'
May 16,2016
0 people found
this helpful
Matthew was very helpful, went above and beyond to meet my needs. Very professional and friendly approach. He made the whole process of renting one big pleasant experience! I could not ask for more! Choices- Thank you for having him !...
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“The service I received from Helen and her staff was ......”

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May 16,2016
Minithumbup
Staff profile picture
Helen
By: 'Craig'
May 16,2016
0 people found
this helpful
The service I received from Helen and her staff was outstanding. It was customer service of the highest standard. Her experience and expertise were invaluable to me. Knowing that I suffer a Heart complaint, Helen ensured a stress free passage from viewing to completion. My ...
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Comment on agent fees
Good
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“My experience with Choices has been extremely pleasant and professional. ......”

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May 13,2016
Minithumbup
By: 'Luke'
May 13,2016
2 people found
this helpful
My experience with Choices has been extremely pleasant and professional. Andrew helped both me and my girlfriend through the process of securing our first home together. We are hugely thankful to Andrew and the Choices team and look forward to letting through them for the ...
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Comment on agent fees
We received free referencing for both me and girlfriend (a deal on the specific property) and the admin fees were very reasonable.
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“I was looking for a quick turn around when moving ......”

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May 13,2016
Minithumbup
By: 'Andrew'
May 13,2016
0 people found
this helpful
I was looking for a quick turn around when moving to Brighton, choices were very quick and got me into a place in a week...
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Comment on agent fees
Good
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“I cannot stress enough how helpful choices have been throughout ......”

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May 13,2016
Minithumbup
By: 'Kyle'
May 13,2016
0 people found
this helpful
I cannot stress enough how helpful choices have been throughout my move, I will definitely be using them again when I next decide to move flats!...
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“The staff were very helpful and proactive in finding me ......”

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May 12,2016
Minithumbup
By: 'Joe'
May 12,2016
0 people found
this helpful
The staff were very helpful and proactive in finding me the property I wanted with good transport links. They were also patient and flexible, supporting my needs, when I was only able to take calls or visit properties on evenings and weekends. They are also ...
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Comment on agent fees
Fees seem competitive
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“Very friendly and approachable. When I went for the viewing ......”

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May 12,2016
Minithumbup
By: 'Ben'
May 12,2016
0 people found
this helpful
Very friendly and approachable. When I went for the viewing I was unfamiliar with the area so I arrived late and got lost, however the agent was very helpful, came to the station to walk my friend and I to the property. Furthermore, besides providing ...
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Comment on agent fees
Highly competitive
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“Both Andrew and Stephen are very informative and helpful. Keeping ......”

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May 11,2016
Minithumbup
By: 'Mrs'
May 11,2016
0 people found
this helpful
Both Andrew and Stephen are very informative and helpful. Keeping us informed of every step until the completion date. They both are very approachable and responsive. We wish that the sold price should have been negotiated a higher rate....
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Comment on agent fees
It's ok.
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“This review relates directly to Stephanie and Sophyia, both of ......”

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May 10,2016
Minithumbup
Staff profile picture
Stephanie
By: 'Juliet'
May 10,2016
2 people found
this helpful
This review relates directly to Stephanie and Sophyia, both of whom stepped up to the plate in extremely difficult personal circumstances. After losing my father, and then being admitted to hospital a few days before my tenancy ended, both of these ladies worked hard to ...
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“Very helpful! Really easy to approach and confident. Answered all ......”

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May 10,2016
Minithumbup
By: 'Shavina'
May 10,2016
0 people found
this helpful
Very helpful! Really easy to approach and confident. Answered all my questions and made me feel very comfortable. Easy to get hold of!...
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“I have been using choices of Caterham for a while ......”

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May 09,2016
Minithumbup
By: 'Mel'
May 09,2016
0 people found
this helpful
I have been using choices of Caterham for a while now, thay keep me well informed With regular e-mails which are also backed up by a phon call, I like the fact that you speak to the same person (linsey Dunn) each time, linsey has ...
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Comment on agent fees
not the cheapest around
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“Service with a smile! Verity was my agent, nice and ......”

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May 09,2016
Minithumbup
By: 'Michael'
May 09,2016
1 people found
this helpful
Service with a smile! Verity was my agent, nice and friendly and really knew her stuff about the rental process - as I've not had to rent before I had lots of questions for her. Highly recommendable agency....
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Comment on agent fees
Understandable
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“Sophiya Bell is an incredible assert to choices. She ensured ......”

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May 06,2016
Minithumbup
By: 'Claire'
May 06,2016
2 people found
this helpful
Sophiya Bell is an incredible assert to choices. She ensured any problems were seen to and was quick to respond and deal with any issues. I hope choices know what a great benefit she is to their business!...
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“After great service to get me "hooked" as a landlord........”

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May 05,2016
Minithumbdown
By: 'Jacqui'
May 05,2016
3 people found
this helpful
After great service to get me "hooked" as a landlord..the engagement with the customer services agent (Sophiya Bell) and the Branch in Brighton has been shambolic. Despite a no smoking policy in the property, a mid term inspection did not record that the tenant ...
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“Hindsight is a wonderful thing! Wish I never got involved ......”

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May 05,2016
Minithumbdown
By: 'Mrs'
May 05,2016
6 people found
this helpful
Hindsight is a wonderful thing! Wish I never got involved with this company. Level of service appalling. Fed up with being promised call backs and getting nothing. Staff turnover says it all, dealt with five different members of staff in the same amount of months, ...
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Comment on agent fees
Extremely poor value for money.
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“Lynsey is a very friendly person, she tried to explain ......”

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May 04,2016
Minithumbup
By: 'Ernest'
May 04,2016
0 people found
this helpful
Lynsey is a very friendly person, she tried to explain things very well and she gave us a chance to ask her questions. We wish her all the best in her job. Ernest...
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Comment on agent fees
Reasonable
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“Arafat was very friendly, professional, was on time and didn't ......”

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Apr 30,2016
Minithumbup
By: 'Niall'
Apr 30,2016
0 people found
this helpful
Arafat was very friendly, professional, was on time and didn't rush when showing me the property. I would recommend....
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Comment on agent fees
ƒâ€š‚£90 for a reference check and ƒâ€š‚£165 for admin fees seems quite high.
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“I've worked with Matthew for a few years for both ......”

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Apr 29,2016
Minithumbup
By: 'D.Pierce'
Apr 29,2016
0 people found
this helpful
I've worked with Matthew for a few years for both sales and lettings. I highly recommed Matthew for professionalism and always delivering an exceptional service....
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Comment on agent fees
Comparable to market rates
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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