Choices
4.7/5, 5329 reviews
97% recommended
97% sales valuation accuracy
95% sales fee satisfaction
90% lettings valuation accuracy
87% lettings fee satisfaction
Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff ... show more Choices are an award winning agent, established for over 25 years. We have 10 offices across the South East and South London, all of which are linked with specialised web based systems which gives us the ability to let or sell your property from any branch. Our highly trained and motivated staff offer award winning customer service and can assist you with all your property needs. Make the right choice of agent, choose Choices.

Landlords, looking to safeguard your investment? Make sure you choose the Best Managing Agent. Choices is the first agent in the UK to take Property Management to the next level. Enquire about our range of services for landlords, designed to protect your property and maximise your returns.

Sellers, choosing the right agent is the key to success. Making the wrong choice could cost you valuable time and money. Ensure you choose a less stressful and more effective way of selling your home. We offer longer opening hours, flexible contracts, competitive fees and a pro-active homesales service. Contact us now to arrange your free valuation and market appraisal.

Our image is innovative, professional and refreshingly different. We recognise the importance of effective Internet advertising and advertise on the major national property portals. As a member of the government backed National Approved Letting Scheme, Choices is fully bonded for Lettings and Management. We are also members of the Property Ombudsman Scheme for both Sales and Lettings.
Choices Estate & Letting Agents

Latest Reviews

 View all Reviews 5329
7th Oct 2024
reviewed by 'Alicia'
“We are deeply frustrated with the ongoing issues we have experienced since moving into the property managed by CHOICES. Despite ......”
21st Feb 2024
reviewed by 'Abigail'
“I would like to thank Nicole at Redhill Sales progression with the sale of the flat she kept us in ......”
2nd Nov 2023
reviewed by 'Martyn N'
“Ethan provided an excellent service keeping me updated throughout the sale of my property. I found him to be very ......”
20th Sep 2023
reviewed by 'Hartley'
“I have always feared Dentists & Estate Agents however since encountering Choices Caterham i now only fear Dentists😩This small team ......”
14th Jan 2023
reviewed by 'Mohibur'
“Dear,Sir/Madam,I am MOHIBUR RAHMAN. I would like to make a complaint against of the estate agents below ......”
21st Oct 2022
reviewed by 'Andy Sab'
“Awful service avoid yourself a lot of stress I am a property owner and have used a lot of letting ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 95% £22,500 £2,500,000
Lettings 90% 87% £345 £3,800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1003 47 2883 101 382 4 654 2 229 24
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
TPOS Sales TPOS Lettings TDS SAGEagent
Rankings
Overall
Estate agents
Letting agents
Latest Properties for Sale   126 to Rent   56
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Images & Videos
Choices Image 1
Choices Branches (view all 9)
Central London, EC2M
Choices ARO Hub, RH6
Coulsdon, CR5
Crawley, RH10
Croydon, CR2
Customer Services, RH1
Horley, RH6
Redhill, RH1

“I have been really impressed with Choices and the way ......”

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Nov 18,2016
Minithumbup
By: 'Ash'
Nov 18,2016
0 people found
this helpful
I have been really impressed with Choices and the way that Esme handled my inquiry, she got straight to it without any delay, she actually restored my faith in letting agents. I found one of your rooms on Spareroom.co.uk and left a direct ...
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Comment on agent fees
Good, I didn't actually take the room but the fees were very reasonable.
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“Great person, extremely polite, really helpful, showed us around whole ......”

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Nov 17,2016
Minithumbup
By: 'Murtaza'
Nov 17,2016
0 people found
this helpful
Great person, extremely polite, really helpful, showed us around whole house, answered all we had questions fully, very satisfied with the service provided. Followed up continuously on possible ways to help me and possible alternatives of my interest....
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“Ahmed recently helped me find a room in Bermondsey. He ......”

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Nov 14,2016
Minithumbup
By: 'Kash'
Nov 14,2016
0 people found
this helpful
Ahmed recently helped me find a room in Bermondsey. He was very helpful and maintained a good communication throughout the process. Really appreciate his help....
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“I recently had to go to the choices branch to ......”

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Nov 14,2016
Minithumbup
By: 'Lambert'
Nov 14,2016
0 people found
this helpful
I recently had to go to the choices branch to complete the registration of a property. I would like to say the service from Ahmed was great - He was very friendly and helpful allowing for a efficient registration. Martina was also on hand to ...
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Comment on agent fees
Bad - Too expensive
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“The agency staff is good. Really helpful. And most important ......”

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Nov 14,2016
Minithumbup
By: 'Paresh'
Nov 14,2016
0 people found
this helpful
The agency staff is good. Really helpful. And most important they always there to pick calls and provide solutions to any inconvenience in the property....
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Comment on agent fees
It was affordable and good according to property.
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“Katie looked after the eviction of our tenant. She was ......”

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Nov 12,2016
Minithumbup
By: 'Mrs.Siva'
Nov 12,2016
0 people found
this helpful
Katie looked after the eviction of our tenant. She was very professional in dealing with us and kept us informed of every stage of the process. She was very courteous and very prompt in replying to our concern. We are very pleased with the outcome. ...
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Comment on agent fees
reasonable
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“Nice and professional.+He made a detailed visit and he ......”

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Nov 11,2016
Minithumbup
By: 'Mittcho'
Nov 11,2016
0 people found
this helpful
Nice and professional. + He made a detailed visit and he knew how to respond to my questions. - Speak a bit too fast...
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“Poor customer services don't have respect for their tenants, words ......”

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Nov 10,2016
Minithumbdown
By: 'Carshalton'
Nov 10,2016
1 people found
this helpful
Poor customer services don't have respect for their tenants, words experience ever, I've been stressed most of the time by staff...
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Comment on agent fees
Bad
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“Benjamin made my moving to England very painless and, without ......”

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Nov 08,2016
Minithumbup
By: 'Mikael'
Nov 08,2016
0 people found
this helpful
Benjamin made my moving to England very painless and, without him, there's a good chance that I would be homeless right now. His service was astonishing and more. He made sure that I got my housing arranged and that I was satisfied at every point ...
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“My initial contact when starting my tenancy was Esme and ......”

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Nov 04,2016
Minithumbup
By: 'HULK'
Nov 04,2016
1 people found
this helpful
My initial contact when starting my tenancy was Esme and I have continued to contact her regarding any issues and when starting my exit from the property, after constantly being ignored by her. Emma was very helpful and stepped in and I continued my correspondence ...
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Comment on agent fees
I have not incurred any unordinary high fees from this agency.
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“Since the first day I call to ask to see ......”

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Nov 03,2016
Minithumbup
By: 'Michelle'
Nov 03,2016
2 people found
this helpful
Since the first day I call to ask to see house to rent, AshLeigh Miller always show efficiency, good communication,and high level of customer service. Unfortunately I couldn't find a house yet....
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“Both Esme and Elena were brilliant through the whole process, ......”

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Nov 02,2016
Minithumbup
By: 'Ross'
Nov 02,2016
0 people found
this helpful
Both Esme and Elena were brilliant through the whole process, from Elena organising a FaceTime viewing and explaining everything about the property to Esme being incredibly helpful and informative when completing the lease....
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“Choices were recommended by my sister-in-law and I had a ......”

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Nov 02,2016
Minithumbup
By: 'Barry'
Nov 02,2016
1 people found
this helpful
Choices were recommended by my sister-in-law and I had a great experience letting through them. I was pleased with the friendly and informative valuation I had and within just 14 hours I got a call from them to say they had a tenant lined up! Eagerly, ...
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Comment on agent fees
Worth it.
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“Esme was fantastic and has supported me through the whole ......”

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Oct 31,2016
Minithumbup
By: 'Oz'
Oct 31,2016
0 people found
this helpful
Esme was fantastic and has supported me through the whole processtory. she is extremely friendly and was always available when I called....
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Comment on agent fees
the fees were shocking however this is my first time and I am not familiar with the current costs.
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“Elena was polite and friendly. She was great to work ......”

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Oct 14,2016
Minithumbup
By: 'Courtney'
Oct 14,2016
0 people found
this helpful
Elena was polite and friendly. She was great to work with and flexible to my requirements. A great experience and I would recommend her to others...
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Comment on agent fees
The agents fees were too expensive
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“Hello, Sophiya has been beyond kind and helpful! I haven't ......”

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Oct 07,2016
Minithumbup
By: 'Rebecca'
Oct 07,2016
0 people found
this helpful
Hello, Sophiya has been beyond kind and helpful! I haven't had the best experience with Choices, having said that, Sophiya has been SO helpful! She's kept in contact with me, to update me with all the repairs at my property. She's been very supportive and ...
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“The staff member that dealt with my room was Benjamin. ......”

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Oct 04,2016
Minithumbup
By: 'Akis'
Oct 04,2016
0 people found
this helpful
The staff member that dealt with my room was Benjamin. He was very polite and extremely helpful even in out of work hours that i needed to contact him for issues there were prior of moving in. Very satisfied with both Benjamin and Ezme with ...
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Comment on agent fees
It is not the cheapest agency you can find, but at least the service and the condition of the house in moving day was in very good level
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“Professional and fast in all the transaction, well done! recommended!......”

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Sep 28,2016
Minithumbup
By: 'Luca'
Sep 28,2016
0 people found
this helpful
Professional and fast in all the transaction, well done! recommended! Benjamin helped me for most of the problems which you can find when you change a house... very flexible and smart....
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“Ben and Esme helped me secure the house I was ......”

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Sep 27,2016
Minithumbup
By: 'Crissy'
Sep 27,2016
0 people found
this helpful
Ben and Esme helped me secure the house I was looking for! The communication was prompt and clear and they were very transparent when giving viewings. Having my best interest in view, they would proactively seek to find better locations, prices, even furniture etc. that ...
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Comment on agent fees
After having a hiccup with the alteration of the size of my room, Esme immediately deducted the agent's fees which I appreciated as I felt it was very genuine and integrous on her part.
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“Renting from choices was a good first time experience for ......”

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Sep 26,2016
Minithumbup
By: 'SSA'
Sep 26,2016
0 people found
this helpful
Renting from choices was a good first time experience for me in private rented accommodation. I have learnt so much within a shot time with choices. The staffs were excellent and they tried their best to get me a very suitable and affordable accommodation....
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Comment on agent fees
Reasonable
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“Both Esme and Benjamin were really proactive and would help/......”

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Sep 26,2016
Minithumbup
By: 'Daniella'
Sep 26,2016
0 people found
this helpful
Both Esme and Benjamin were really proactive and would help/answer any queries I had as soon as they could. They would also inform me of any changes to the moving date and I would have constant communication with them, no matter the day/time. ...
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“I agreed to use Choices due to a recommendation from ......”

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Sep 20,2016
Minithumbup
By: 'JShah'
Sep 20,2016
0 people found
this helpful
I agreed to use Choices due to a recommendation from a friend and more specifically Will. Within a week he managed to let out my property obtain a rental above that which other estate agents mentioned was achievable. He is very personable and goes the ...
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Comment on agent fees
Very reasonable especially given the service provided.
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“The most proactive, reliable, empathetic and professional agent I've met ......”

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Sep 19,2016
Minithumbdown
By: 'Alexandra'
Sep 19,2016
0 people found
this helpful
The most proactive, reliable, empathetic and professional agent I've met thus far. She kept in touch with me throughout my summer-long scramble to find accommodation in London, regularly checking up on me long after our indirect initial exchange- despite never having met me in person. ...
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Comment on agent fees
good
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“I have been dealing with Elena and I find her ......”

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Sep 19,2016
Minithumbup
By: 'Nikos'
Sep 19,2016
0 people found
this helpful
I have been dealing with Elena and I find her to be excellent, she takes time to understand what you want, and is very professional & thorough. Overall I'm really impressed & would highly recommend...
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“Emma, really helped me out during the leaving of my ......”

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Sep 14,2016
Minithumbup
By: 'Mh'
Sep 14,2016
0 people found
this helpful
Emma, really helped me out during the leaving of my tenancy and provided a great customer experience throughout. She acted as an excellent representative of choices and provide a service far above average. She put frequently put her self out to help me and I ...
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Comment on agent fees
Average
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“Poor service, slow response to tenant or landlord requests and ......”

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Sep 06,2016
Minithumbdown
By: 'Steve'
Sep 06,2016
5 people found
this helpful
Poor service, slow response to tenant or landlord requests and expensive. As an absentee landlord I have used their services for a number of years however more recently the quality of their service has declined dramatically!...
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Comment on agent fees
Expensive.
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“Dealt with a young lad called Jay. Really helpful and ......”

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Sep 05,2016
Minithumbup
By: 'Tag'
Sep 05,2016
0 people found
this helpful
Dealt with a young lad called Jay. Really helpful and enthusiastic throughout the process. Showed me round a number of properties, and was a real credit to the company....
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“I have let multiple flats through this agency for a ......”

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Sep 05,2016
Minithumbup
By: 'Nina'
Sep 05,2016
1 people found
this helpful
I have let multiple flats through this agency for a few years now and am always delighted to deal with such energetic and doting staff. Recently, I've had the pleasure of consulting with their new trainee manager, Verity, who showed genuine interest in the service ...
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Comment on agent fees
The ask for less than the first months rent and always work to avoid any void period. Most appropriate.
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“Esme was very friendly and helpful. Always available and answered ......”

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Sep 02,2016
Minithumbup
By: 'James'
Sep 02,2016
0 people found
this helpful
Esme was very friendly and helpful. Always available and answered any questions quickly and she made the whole process of sorting out my tenancy smooth and hassle free....
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“Esme has been a brilliant agent. I wanted to stay ......”

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Sep 02,2016
Minithumbup
By: 'Gabriel'
Sep 02,2016
0 people found
this helpful
Esme has been a brilliant agent. I wanted to stay over my current place and renew the contract. She let me opt for looking for myself the new tenants and explained crystal clear the fees they would have to pay. I am spanish and sometimes ...
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Comment on agent fees
I found the fees to be really high, even more when you take into account the rent, deposit...I think this is more a standard company fees which I still think are really high. However, Esme was able to decrease some as explained on the review above.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 9:06 AM 12/05/2016 by Andrew Higham

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