87% sales valuation accuracy
97% sales fee satisfaction
90% lettings valuation accuracy
82% lettings fee satisfaction
We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Australasia, Africa and the Middle East.
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We are a multi-disciplinary property business covering Residential Sales & Lettings, International, Rural and Commercial with 60 offices nationally and international offices in Europe, Asia, Australasia, Africa and the Middle East.
Latest Reviews
View all Reviews 442
30th Oct 2024
reviewed by 'anonymous'
15th Mar 2024
reviewed by 'Caitlin'
25th Feb 2024
reviewed by 'Scott'
22nd Jan 2024
reviewed by 'Anthony'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 87% | 97% | £285,000 | £3,750,000 |
| Lettings | 90% | 82% | £500 | £9,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 58 | 14 | 122 | 48 | 105 | 2 | 61 | 4 | 9 | 19 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
Latest Properties
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Oct 08,2015
Oct 08,2015
0
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Matthew worked very hard to overcome a few obstacles on the way to successfully completing the sale.
He was helpful and supportive at all times and and seemed genuinely concerned to achieve a positive outcome for both buyer and seller....
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Sep 28,2015
Sep 28,2015
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Like many, my past experience with Estate Agents had been...painful.
It was so refreshing to finally have an experience that was the complete opposite and actually enjoyable. Every person I dealt with at Chestertons was professional, polite and helpful. Finding my new home with ...
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Sep 28,2015
Sep 28,2015
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I appointed Chestertons as the sole agent to my property after a very disappointing opening ten weeks with a different agent. Immediately the difference was clear; Tim is a very dynamic branch manager and made his sales strategy clear from the outset. He was also ...
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Comment on agent fees
Tim was happy to match the lowest fees that had been quoted by his competitors.
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Sep 28,2015
Sep 28,2015
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Matthew was professional and kept me well informed of how the sale was progressing at all stages. The lettings team also did a great job in getting an offer omn the property in under 24 hours from completion. Many thanks....
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Comment on agent fees
Would always be nice if they were lower ;)
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Sep 24,2015
Sep 24,2015
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Matthew was very helpful throughout the buying process. He was in constant communication with myself, the solicitors and the vendor to ensure everything was running smoothly and kept moving at a prompt pace....
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Sep 24,2015
Sep 24,2015
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Mine was a difficult sale and Matthew was excellent throughout. Never having sold a property before, I wasn't fully aware of the process however Matthew was informative, helpful and in contact the whole time.
After the first buyer pulled out the property was immediately put ...
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Comment on agent fees
Not initially; it was first valued in May 2014 at ‚£575,000 and sold in September 2015 at ‚£440,000 I didn't instruct Chestertons 'till January 2015.
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Sep 23,2015
Sep 23,2015
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Matt (and the rest of the team) were extremely helpful. They arranged viewings at short notice and were available at almost all hours to sort out points (including getting quotes from workmen on some potential issues). I thought they provided excellent value for the seller ...
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Sep 19,2015
Sep 19,2015
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We received excellent service over and above what we expected, the sale was fraught with issues and Chestertons were there for us, giving us support and acting to push the process through to completion. The two main staff members I dealt with were exemplary as ...
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Sep 16,2015
Sep 16,2015
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Matthew did a fantastic job in selling our property. He is an honest and straightforward agent and consequently was an absolute pleasure to deal with. Once he achieved our sale, he did a wonderful job in resolving any issues (e.g. survey, legal etc). He ...
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Aug 31,2015
Aug 31,2015
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I recently purchased a flat through Chestertons and I would strongly recommend them. I found them to be very professional and helpful throughout the process. They kept me informed and guided me not just in getting to the 'sale agreed' moment, but perhaps more crucially, ...
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Aug 31,2015
Aug 31,2015
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We have found Chestertons to be an excellent agent. We had a very friendly and professional general service throughout, with prompt replies to phone calls and emails, including at weekends. On top of that, Matthew was a massive help when we hit a few bumps ...
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Comment on agent fees
We are purchasers so no fees paid.
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Aug 28,2015
Aug 28,2015
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I recently used the Battersea Rise office to buy my first property and it was a very lovely experience to say the least. I have heard horror stories about agents so i was slightly nervous, especially having never done this before. However much to my ...
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Aug 28,2015
Aug 28,2015
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The agent who sold the property for us was Matthew Chard, who worked really hard to sell a property that had been on the market for sometime and was always pleasant and efficient to deal with. Prior to that we had Maxwell Rhodes, who worked ...
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Aug 03,2015
Aug 03,2015
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The service that both Stephen and Amy delivered was exemplary. We were so well looked after from initial valuation through to the tenant moving in and afterwards. We are planning to sell in a couple of years and have no hesitation of using Chestertons as ...
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Jul 10,2015
Jul 10,2015
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I am very satisfied with the services of Chesterton's staff at the Putney office who worked very hard to sell my property and arranged multiple viewings. They kept me up to date at all times and provided me with regular feedback after each viewing. Their ...
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Jul 07,2015
Jul 07,2015
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Because this property was put on the market due to the sudden, untimely death of its owner, routine legal proceedings were destined to slow down somewhat its expected rate of progress towards an exchange of contracts. Nonetheless Chesterton's acted quickly and responsibly over finding a ...
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Comment on agent fees
Compared fairly favourably with those of other agents originally contacted.
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Jun 21,2015
Jun 21,2015
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In one week I viewed a total of 15 rental properties in East sheen, mortlake and Barnes, with numerous different estate agencies. I can honestly say the only company that provided any form of customer service or enthusiasm was Chestertons in East sheen. Stephen was absolutely ...
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Jun 18,2015
Jun 18,2015
2
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This experience was the one where I actually considered moving to a small town to get away from all the wheeling and dealing that comes in big cities.
I saw a property with Charlie, I liked it, I submitted an offer. I didn't hear back ...
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Jun 16,2015
Jun 16,2015
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Excellent all round. David and Andrew sold my flat fairly quickly in only a few viewings. I had previously been on the market with another agent (James Anderson) who did nothing in over 6 months despite many viewings.
Not only did they sell the flat quickly, ...
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Jun 14,2015
Jun 14,2015
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From beginning to end I had an excellent experience with both Andrew Baillie and Chris Firth from Chestertons Putney. Andrew helped me through the entire process, chasing every party involved, facilitating each step of the transaction, and ensuring everything would go well and the sale ...
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Jun 05,2015
Jun 05,2015
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Tim gave a valuation for sale on a reasoned basis and on short notice.
Matthew gave feedback, unasked ,after every viewing and dealt really well with the tenant which resulted in easy viewing. He went that extra mile which really helped eg. as I was ...
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May 21,2015
May 21,2015
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Chestertons were enthusiastic and professional and that gave us confidence. They always did what they said they would do and presented the apartment very well. They kept us informed throughout the process and negotiated well for us and they sold our property for a good ...
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Comment on agent fees
Quite content with the fee as we achieved a higher sales price than we expected. Little disappointed that the no fees offer deaf.ine was buried in the small print.
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May 20,2015
May 20,2015
1
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I received a fantastic service from Chestertons throughout my tenancy right from the initial viewing of the property to the very end of my tenancy. Everything progressed smoothly, and any queries were dealt with promptly. Catherine Sinnott and Heather Philip-St Louis deserve special recognition for ...
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May 12,2015
May 12,2015
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The agents were always pleasant to work with, efficient in everything they had to do and went the extra miles for which as an absentee landlord I was most appreciative. I would recomend them highly....
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May 06,2015
May 06,2015
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Chestertons, Battersea Bridge Road, SW11. Matthew, predominantly, but also Tim and Dale in this office provided an excellent service throughout. We were kept updated regularly on progress of viewings and feedback from potential buyers. Documents and other necessary written information were provided without delay when ...
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Apr 28,2015
Apr 28,2015
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Tristan was extremely professional in all his dealings with me. He was also polite and very helpful as this was the first time I have been a landlady. I was impressed by his suggestions on how to overcome a couple of sticky issues with the ...
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Apr 08,2015
Apr 08,2015
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When I first made initial contact I found that their local knowledge was excellent, that's why I selected them as my selling agent.
Their information gathering was good.
Their advertising and sales work was good
They kept me well informed with the progress of negotiations.
...
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Comment on agent fees
Fees were negotiated
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Apr 06,2015
Apr 06,2015
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We cannot fault the service we received during our buying process. We also now use the same office to rent a property and the service we have received for this has also been brilliant. Every member of staff we have dealt with has been personable, ...
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Apr 02,2015
Apr 02,2015
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We also bought our new house through Sheen Branch. We would not have been able to sell our house and buy our new house without there knowledge of the area and the excellent relationship and trust they had with the people we bought from and ...
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Comment on agent fees
Perfectly satisfactory....especial considering the amount of time and effort put in on our behalf.
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Apr 02,2015
Apr 02,2015
8
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I have rented several properties in London and I have never had to deal with such awful estate agents!
They were nothing but rude and arrogant. Reducing me to tears on several occasions for not responding quicker to their emails (I was in hospital after ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
The Royal Institution of Chartered Surveyors requires that there is a written complaints procedure
which is set out below.
At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however
recognise that on occasions things do not go according to plan and in such instances we operate an
in house complaints procedure so that our clients may inform us of any issues they have experienced.
1. Please contact in writing with a summary of your complaint:
Complaints Handling Officer
Chesterton Humberts
3rd floor Connaught House
1-3 Mount Street
London
W1K 3NB
2. We will acknowledge receipt of your written complaint within 3 working days, and advise you
who will be investigating your complaint.
3. Within a further 21 days the above person will write to you to inform you of the outcome of the
investigation into your complaint and to let you know what (if any) actions have been or will be
taken. If a longer period is required to consider your complaint you will be notified in writing
with a revised timescale.
4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you
complaint to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
WILTS, SP1 2BP
Please note that this must be done within six months of Chesterton Humberts final viewpoint
letter.
5. For business clients we will agree a referral of the complaint by mediation with you in
accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation
should fail then the case will be referred for formal Arbitration and the Arbitrator’s fees will be payable as directed by the Arbitrator at his/her discretion.
Last updated at 5:11 PM 11/11/2016 by Chris Firth
which is set out below.
At Chesterton Humberts, we endeavour to provide the highest levels of service. We do however
recognise that on occasions things do not go according to plan and in such instances we operate an
in house complaints procedure so that our clients may inform us of any issues they have experienced.
1. Please contact in writing with a summary of your complaint:
Complaints Handling Officer
Chesterton Humberts
3rd floor Connaught House
1-3 Mount Street
London
W1K 3NB
2. We will acknowledge receipt of your written complaint within 3 working days, and advise you
who will be investigating your complaint.
3. Within a further 21 days the above person will write to you to inform you of the outcome of the
investigation into your complaint and to let you know what (if any) actions have been or will be
taken. If a longer period is required to consider your complaint you will be notified in writing
with a revised timescale.
4. If the complaint has not been resolved to your satisfaction, we agree to the referral of you
complaint to
The Property Ombudsman
Milford House
43-55 Milford Street
Salisbury
WILTS, SP1 2BP
Please note that this must be done within six months of Chesterton Humberts final viewpoint
letter.
5. For business clients we will agree a referral of the complaint by mediation with you in
accordance with the Neutral Evaluation Procedure for Surveying Disputes (IDRS). If mediation
should fail then the case will be referred for formal Arbitration and the Arbitrator’s fees will be payable as directed by the Arbitrator at his/her discretion.
