Chase Residential
4.9/5, 43 reviews
93% recommended
92% lettings valuation accuracy
97% lettings fee satisfaction
Chase Residential Ltd is an independent real estate agency specialising in Lettings, Property management, Acquisitions, Short lets and Advisory services. Chase Residential combines a wealth of experience in the property sector to deliver exceptional results for landlords and investors. We at Chase Residential pride ourselves on our sheer commitment to ... show more Chase Residential Ltd is an independent real estate agency specialising in Lettings, Property management, Acquisitions, Short lets and Advisory services. Chase Residential combines a wealth of experience in the property sector to deliver exceptional results for landlords and investors.

We at Chase Residential pride ourselves on our sheer commitment to building lasting relationship with every customer we encounter. These relationships are nurtured through creating tailored marketing strategies to suit the requirements of each client and exceptional customer service.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 92% 97% £725 £1,650
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
13 1 22 2 0 0 3 0 2 0
Areas covered
  • HA0
Address

6 Odeon Parade, Sudbury Heights Avenue
Greenford
Greater London
UB6 0NA
02038655738

Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Latest Properties

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“Chase Residential have been a breath of fresh air when ......”

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Jan 11,2018
Minithumbup
Tom
By: 'Gabie'
Jan 11,2018
12 people found
this helpful
Chase Residential have been a breath of fresh air when looking for a flat to rent. Tom and Dharmesh were both helpful, prompt and professional - at no point did we feel we were being misled, and they made the whole process extremely easy. On ...
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Comment on agent fees
Extremely reasonable and fair.
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“Tom & Dharmesh were very professional and definitely know what they ......”

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Jan 02,2018
Minithumbup
Tom
By: 'Gani'
Jan 02,2018
11 people found
this helpful
Tom & Dharmesh were very professional and definitely know what they are doing! Good communication throughout the process and great service. I will highly recommend their service to anyone at anytime....
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Comment on agent fees
Competitive
Was this helpful? Yes

“Dharmesh and Tom have been both efficient and professional throughout ......”

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Nov 09,2017
Minithumbup
Dharmesh
By: 'Emily'
Nov 09,2017
11 people found
this helpful
Dharmesh and Tom have been both efficient and professional throughout the letting process. From viewing our property of choice to becoming tenants they have answered any queries and dealt promptly with any issues relating to the property. Would recommend Chase Residential to friends looking to ...
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Comment on agent fees
The agents fees were very reasonable and competitive to other agencies in the area that we approached.
Was this helpful? Yes

“It has been a pleasure to be working with two ......”

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Nov 01,2017
Minithumbup
Dharmesh
By: 'Mr.Jay'
Nov 01,2017
12 people found
this helpful
It has been a pleasure to be working with two of the greatest Estate Agents that I have met in my life. Hard working, professional, committed, organised and punctual. As a landlord, it is always hard to find the right agent who can review your ...
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“Both directors have been hands on since i enquired about ......”

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Aug 02,2017
Minithumbup
Dharmesh
By: 'Bianca'
Aug 02,2017
10 people found
this helpful
Both directors have been hands on since i enquired about the property until we moved in. They were prompt in replying to our questions or requests. The whole process of verification gave us the security of working with professionals, as well as the inventory process ...
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Comment on agent fees
Compared with other agencies, i found the fees to be either the same or lower.
Was this helpful? Yes

“Really nice guy , have found a such a nice house ......”

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Jun 28,2017
Minithumbup
Tom
By: 'Marcus'
Jun 28,2017
9 people found
this helpful
Really nice guy , have found a such a nice house for me , really helpful , And I so happy With my house...
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“Letting my investment through Chase Residential ltd was an excellent ......”

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Jun 21,2017
Minithumbup
Dharmesh
By: 'Kishan'
Jun 21,2017
10 people found
this helpful
Letting my investment through Chase Residential ltd was an excellent choice. Knowing the owners for the first time the services provided both by Dharmesh & Tom was exceptional. They have found quality tenants within a week and concluded the references within 48 hours, which I found well-organized. ...
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Comment on agent fees
i was given great discount and was worth it
Was this helpful? Yes
By: Dharmesh
Jun 21, 2017
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Thank you for your business & your kind words. ...

“I am a landlord and have let out 2 properties out ......”

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Jun 15,2017
Minithumbup
Dharmesh
By: 'Shilpa'
Jun 15,2017
10 people found
this helpful
I am a landlord and have let out 2 properties out with this agent. I found their service to be both professional and reliable. They respond to emails and calls very promptly and always kept me informed at every stage of the process. The whole process ...
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Comment on agent fees
The fees are very competitive and very fair for the excellent service provided
Was this helpful? Yes
By: Tom Dominic
Jun 15, 2017
View all comments (1)
Thank you for your kind words and your business, we really appreciate your support and help. ...

“Profession, Efficient and Friendly, helped with queries in an effective ......”

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Jun 14,2017
Minithumbup
Dharmesh
By: 'S'
Jun 14,2017
8 people found
this helpful
Profession, Efficient and Friendly, helped with queries in an effective way. would recommend to friends and family. Personalized experience with quick response meeting the requirements for help needed....
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Comment on agent fees
Reasonable, definable value for money.
Was this helpful? Yes

“Very professional and efficient, worked with numerous agents in the ......”

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May 20,2017
Minithumbup
Dharmesh
By: 'S'
May 20,2017
5 people found
this helpful
Very professional and efficient, worked with numerous agents in the past and this certainly has been the best. Dharmesh has provided me a service that is second to none, good etiquette and service with a smile, thanks...
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Comment on agent fees
Very reasonable in comparison to the other agents in the area
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“I was delighted with my experience with Chase Residential and ......”

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May 19,2017
Minithumbup
Tom
By: 'Street'
May 19,2017
8 people found
this helpful
I was delighted with my experience with Chase Residential and particularly with Tom & Dharmesh who understood my expectations. They took us to 3/4 different properties. The order in which we did the viewings was thoughtfully monitored. It helped us understand what we could expect/or not ...
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“The entire experience with Chase Residential was smooth and professional. ......”

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May 19,2017
Minithumbup
Tom
By: 'Happy'
May 19,2017
8 people found
this helpful
The entire experience with Chase Residential was smooth and professional. Chase Residential, and specifically Tom & Dharmesh, really understood our needs and what we are looking for. Also, the viewings were consolidated so we can have a look at more than one flat at a time, ...
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Comment on agent fees
Very Reasonable
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“Both Dharmesh and Tom have been really helpful, firstly in ......”

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May 19,2017
Minithumbup
Dharmesh
By: 'Fatema'
May 19,2017
7 people found
this helpful
Both Dharmesh and Tom have been really helpful, firstly in terms of accommodating to a good time for me to come and view the property, answering my questions, helping me with the offer and breaking down everything really well for me....
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Landlord Fees

Chase Residential Ltd – Fee’s Information – Landlords & Tenants

Standard Fees:

Lettings Only (Tenant Find) 8.00% + VAT
Renewal Fee of Let Only 6.50% + VAT

Let Only & Rent Collection 10.00 % + VAT
Renewal Fee of Let & Rent Collection 7.50% + VAT

Letting & Full Management 13.00 % + VAT
Renewal Fee of Let & Management 10.00% + VAT

Short Lets 20.00 % + VAT
Renewal of Short Let 15.00% + VAT

Further Information for Landlords:

The landlord will be charged £36.00 per adult for the references conducted by the Agent for the prospective tenant along with the commission. Chase Residential Ltd will use Homelet Referencing & Rent4Sure Ltd as their referencing companies to obtain the references.

The landlord is to organise for Inventory Check-In & Check-Out, as they will be paying for these costs.

If Chase Residential Ltd organises the Inventory Check-in/Check-Out, the cost is as follows:

Inventories:

Studio Flat £95.00
1 bedroom Flat £100.00
2 bedrooms Flat £120.00
3 Bedroom Flat £150.00 (House - £180.00)
4 Bedroom Flat £200.00 (House - £230.00)

Chase Residential Ltd does not make any commission from the Inventories conducted. The cost of the inventory check in/out will be collected from the landlord and passed on to the Inventory Clerk/Company.


Other Arrangements:

Chase Residential Ltd can also help to arrange for the following:

Arranging Gas Safety Certificate £80.00

Energy Performance Certificate £80.00

Deposit Protection Registration £12.00

Tenant Fees

Information for all applicant/s (Tenant/s)

You will be asked to pay a holding deposit to reserve your interest in renting this property, subject to satisfactory references. Chase Residential Ltd will collect 1 weeks rent of the total asking rent as Holding Deposit.

The Holding Deposit is a refundable payment requested from the tenant to demonstrate a commitment to rent the property whilst referencing checks take place.

The Holding Deposit is refunded where a tenant later enters into a tenancy agreement before the deadline for agreement, the landlord decides not to rent the property, or an agreement is not reached in time (and the tenant is not at fault).

The holding deposit will be used towards the first month’s rent in advance.

The holding deposit will be kept for 14 days from the date this document signed. Upon signing this Application Form, the tenant/s agrees to execute the tenancy within 14 days subject to acceptable references.

Holding Deposit will be retained by the Agent for the following reasons:

Tenant/s provide false or misleading information which reasonably affects the decision to let the property to them

Calls into question their suitability as a tenant

Tenant/s fail a right to rent check

Tenant/s withdraw from the proposed agreement or fail to take all reasonable steps to enter an agreement

responding to reasonable requests for information required to progress the agreement when the agent and or the landlord have taken all reasonable steps.

References:

Chase Residential ltd will use is RENT 4 SURE or HOMELET, to conduct the references.

Applicants will need to complete a reference form online which will be sent on their email by the Agent. Reference checks include: credit search, current/previous rental history up to 3 years (obtaining references from previous landlord/managing agent where necessary), employment checks & right to rent checks. If there are any additional checks required Agent will notify you in advance.

Deposit:

Chase Residential will collect 5 Weeks rent as deposit. This deposit will be forwarded to whoever is managing the property. The deposit is held in a registered government scheme.

If Chase Residential is holding the deposit it will be protected into My Deposits.
It will be Agents responsibility to provide you Deposit Certificate & Prescribed Information if the deposit is protected by them. If the Deposit is held by the Landlord, then landlord it will be the landlord’s responsibility to provide the Deposit Certificate & Prescribed Information.

The deposit will be refunded to you only when a written authorization is received from the landlord. Any deductions made from the deposit are made on behalf of the landlord.

The tenancy agreement entered into is between the landlord and the tenant and, therefore, the tenant cannot hold Chase Residential Ltd liable for any deductions made from the deposit which may be in dispute.

Payment of rent:

The first instalment of rent must be paid in cleared funds when you sign the tenancy agreement. Thereafter, rent is payable by standing order (unless agreed otherwise) to arrive on the due date as stated in the tenancy agreement. This means that the standing order must be set up so that the funds leave your account three days before the rent is due. If payments are to be made on a different date, this must be agreed before the signing of the tenancy agreement and the extra payment for the period until the new payment date must be paid in advance.

Cleaning:

It is vital to keep the property in clean order throughout the tenancy. The property cleanliness will be recorded at the start of the tenancy on the Check-In Inventory report.

Tenants will be expected to leave the property professionally cleaned at the end of the tenancy and provide a receipt to the agent or Inventory Clerk at Check Out. Failing to do this can result in a cost for professional cleaning if it is not up to acceptable standards.

If the property is not professionally cleaned, before the checkout, tenant/s will not be allowed to get it cleaned after the checkout. The Agent/Landlord will organise the cleaning and will deduct the cost from the deposit.




Tenant Fees Act

The Tenant Fees Act sets out the Government’s approach to banning letting fees for tenants. The key measures of the Act include:
Tenancy Deposits must not exceed the equivalent of five weeks' rent (unless the annual rent exceeds £50,000 in which case deposits are capped at six weeks’ rent).
Holding Deposits will be capped at no more than one week’s rent.
The amount that can be charged for a change to a tenancy will be capped at £50 unless the landlord/agent demonstrates that greater costs were incurred.
The Consumer Rights Act 2015 is amended to specify that the letting agent transparency requirements should apply to third-party websites.
Alongside rent and deposits, agents and landlords will only be permitted to charge tenants fees associated with:
A change or early termination of a tenancy when requested by the tenant.
Utilities, communication services and Council Tax.
Payments arising from a default by the tenant where they have had to replace keys or a respective security device, or a charge for late rent payment (not exceeding 3% above the bank of England base rate).
A breach of the fees ban will be a civil offence with a financial penalty of up to £5,000.


Breaches of the tenancy agreement (damages)

Where the tenant has breached their tenancy agreement and caused damage as a result, then landlords may still seek compensation via deductions from the deposit or court action.

Breaches of the tenancy agreement (default payments)

Previously it was expected that landlords would be able to charge for sending reminder letters. The latest draft of the legislation has tightened up the rules on default payments significantly, however.
Under the current draft of the legislation, landlords are allowed to charge for two types of default payments - loss of keys and late payment of rent. Both are subject to restrictions.
For the loss of keys, landlords are allowed to charge the reasonable cost that they can evidence in writing. Anything landlords cannot evidence in writing with receipts will likely be considered a prohibited payment.
For late payment of rent, landlords and agents may only charge 3% above the Bank of England base rate in interest on the late payment of rent from the date the payment is missed. At the time of writing, this would be 3.75% interest. They may not charge for sending reminder letters.

How to calculate interest on the rent

The calculation is (rent amount in arrears) x 0.0375 / 365 x (the number of days since the arrears began).

For example:

A tenant misses a rent payment of £500 on 1st January and a further payment on 1st February, on February 28th the tenancy ends, and the landlord intends to charge for payment.

£500 for the rent amount for the first 31 days
£500 x 0.0375 = £18.75
£18.75/365 = 5p per day
5p x 31 = £1.55 for the first 31 days of arrears at that total.
£1000 = rent amount in arrears for the last 27 days
£1,000 x 0.0375 = £37.50 annual interest
£37.50 / 365 = 10p per day
27 days have passed since the tenant went into arrears so 10p x 27 = £2.70.
£2.70 + £1.55 = £4.25 in arrears can be charged for the late rent.

Changes to the tenancy

While most costs related to assignment or surrender of a tenancy are prohibited, landlords and agents are still allowed to charge certain small sums to tenants if the tenant requests a change in tenant or an early surrender.
Where the tenants have requested a change in the tenancy (such as swapping tenants), the landlord may charge a fee of £50 for the change or the costs incurred. They must be able to evidence in writing any costs incurred if they do go above £50 and the draft guidance makes it clear that £50 is considered the norm for landlords and agents.
Where the tenants have requested the early surrender of the tenancy, the landlord or agent may charge fees equivalent to the loss incurred. As charges such as referencing, tenancy drafting, etc are prohibited landlords will not be able to show a loss has been incurred for the provision of these services. Instead, landlords and agents will be able to charge the equivalent of the rent lost due to the unforeseen void period. As the void period may not be clear at the point of charging many landlords and agents will likely start to regularly refuse tenants looking to surrender early as a result.

Third-party payments

Some third-party payments can be required as part of the tenancy agreement. Most can be used by landlords and agents, but some are exclusive to landlords.

Landlords and agents

1.A contractual clause insisting on the tenants paying the television licence is an acceptable payment
2.A clause insisting on the tenant paying the council tax is an acceptable payment

Landlords only

1.A clause requiring the tenants to pay for the landlord's costs from a specific service provider for utilities is a permitted payment.
2.A clause requiring tenants to pay the landlord's cost for a specific communication service (phones, broadband, cable/Sky TV) is permitted for landlords.

If the landlord seeks to charge more than the billed costs for these services, then any excess will be considered a prohibited payment.

For additional information or clarification about the above, please contact us on 0203 865 5738.
Last updated at 17/08/2020, 12:31 PM by Tom
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 11:31 AM 17/08/2020 by Tom

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