84% lettings valuation accuracy
83% lettings fee satisfaction
Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market.
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Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market.
Latest Reviews
View all Reviews 871
13th Sep 2024
reviewed by 'Dewailly'
21st Aug 2024
reviewed by 'Hosum Cheung'
16th Jul 2024
reviewed by 'Wenshan'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 84% | 83% | £270 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 73 | 17 | 495 | 170 | 6 | 0 | 12 | 1 | 73 | 24 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Oct 31,2014
Oct 31,2014
2
people found
this helpful
this helpful
We tried to let a property through Chase Evans in docklands. We liked the place and they seemed very friendly in person.
We were told at the time that we were dealing with a very friendly local landlord that would be quite flexible to our ...
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What agent could do to change your mind?
Been more up front with correct information and keep us in the loop rather than making us wait so many days before we found out important information.Attached Filesnbsp;
Comment on agent fees
250 holding fee to take the place off the market. Most places ask for 500.
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Oct 19,2014
Oct 19,2014
3
people found
this helpful
this helpful
We had the misfortune of dealing with Chase Evans and particularly Nanak Singh a few months ago in the summer of 2014. The deal ended up falling through after we had given a £2,000 deposit to take the flat off the market. The reason the deal fell ...
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What agent could do to change your mind?
Being open and honest. Not hidding facts!Attached Filesnbsp;
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Jul 25, 2018
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(1)
this canary wharf agency people are very disgusting, they dont have moral values and they are shameless. They dont care about the customer situation and money, they need money thats it. I know Nanak he is very rude and careless he will not reply to calls mesaages.... ...
Sep 03,2014
Sep 03,2014
2
people found
this helpful
this helpful
Terrible. Do you know the carachteristic Salesman everyone has in mind? Here you are: so kind before you pay, absent and careless right after you sign.
We should have noticed that when they let us waiting for 1 hour the first day, did not turn up ...
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What agent could do to change your mind?
Just don't lie to people. Do a proper customer service. Don't "*" people's money. People talk, it can't continue forever. Signals like tenants turnover should highlight that the service is very poor. Customers feel they got a scam.Attached Filesnbsp;
Comment on agent fees
Absurde. Charged ‚£400 + for the end of tenancy cleaning.?! plus many other expenses billed for no reason. Plus ‚£500 + paid at the beginning? Plus ‚£200 for 10 light bulbs? Is it reasonable?
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Aug 20,2014
Aug 20,2014
0
people found
this helpful
this helpful
I am truly thankful to Nikki, she was so dedicated to ensuring that our referencing was fully completed in order for our move to our beautiful new flat that Chase Evans has helps us find.
It has been a true pleasure to communicate with her ...
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Aug 03,2014
Aug 03,2014
2
people found
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this helpful
Phone jack does not work, but I was told that this was a BT problem. Storage room and bathroom furniture contain debris and left-behind items which prevent full use of the facilities. Security answer phone does not work. Washing machine contains rust and discoloured my ...
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What agent could do to change your mind?
The agent could have taken swift corrective action instead of sending me on a wild goose chase.Attached Filesnbsp;
Comment on agent fees
Fees were taken for agent's troubles, but services stopped the moment the flat was handed over.
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Aug 06, 2014
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(1)
Never give up mate. These cowboys have to be taught a lesson. I really hope the next Government can do something to protect private tenants from bad agents / landlords and vice versa. ...
Aug 01,2014
Aug 01,2014
2
people found
this helpful
this helpful
I moved to London 3 weeks ago and was looking for an apartment in the Canary Wharf area. Had no clue whatsoever of what location/street should I be looking at or who should I be contacting to check out these places, and then I was ...
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Aug 11, 2014
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(1)
Hi Saurabh Dhawan,
Majority of the agents do a fine job when it comes to moving in. Their true colours are exposed only when the tenants move out. I can't wait to read your review at the end of your tenancy. Wishing you a pleasant stay. I hope it is a positive one for a change. :-) ...
Jul 18,2014
Jul 18,2014
6
people found
this helpful
this helpful
I was lied to several times by staff and they were not remorseful about their incompetence at all! I called to speak to the manager about his lying staff and he ended lying to me too. I have been awaiting a holding deposit refund for ...
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Jul 01, 2016
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How did you manage to get the deposit after 3 weeks? The same are doing to us at the moment as well!!! People DO NOT pay holding deposits, actually better to just AVOID this agency!! ...
Jul 08,2014
Jul 08,2014
3
people found
this helpful
this helpful
These agents are a complete pack of "*".
You only have to ask yourself, how does a lettings business bag the bottom story of one of the most exclusive developments on the peninsula? How do they all drive around in top brand new Audi's and wear £3000 ...
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What agent could do to change your mind?
Need to realise that the deposit money is for protection of the contents of the flat -- not to appropriate in their own bank account to pay inflated feesAttached Filesnbsp;
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Oct 03, 2014
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Update to this
As I KNEW would happen, the DPS Returned my full deposit minus £58 for lightbulbs and cleaning.
That was after being dragged through the DPS process kicking and screaming and filing things late, dragging it out as long as they could and then in the middle of the process withholding a new reference for a new apartment due to the dispute.
Anyhow - moral of the story is, never accept that they can just keep your deposit for 'landlords reasonable fees' and challenge it ever ...
Jul 07,2014
Jul 07,2014
0
people found
this helpful
this helpful
Danielle is such a nice person that different from other agents I met, so happy and comfortable with her. Everything is good and fantastic...
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Jun 25,2014
Jun 25,2014
0
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Overall good service from Chase Evans only downside was the response from the landlord as they were based abroad took a few days but Shahid was very good at keeping em updated on a daily basis and i eventually moved in....
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Jun 05,2014
Jun 05,2014
3
people found
this helpful
this helpful
By far the worst experience ever with an estate agent. From the initial agent organising and booking us in for viewings of the property and not showing up (this happened 3 times). The agents also would never reply to emails or phone calls throughout the whole ...
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May 13,2014
May 13,2014
0
people found
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Reiss was very efficient. Finally got the sales thru even though the buyer is not very co-operative.
Irum and Liza, process the final transfer of the monies due to be efficiently as well...
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May 02,2014
May 02,2014
0
people found
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Excellent service from Shahid and Chase Evans would like to say thank you for making my move in a very smooth effortless process and would recommend to use again....
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Apr 30,2014
Apr 30,2014
1
people found
this helpful
this helpful
Let a property through this agents and I must confess there service and value creation is appalling. I was lied to a number of times and only came to realise that once you have paid your rent to them do could care less of what ...
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What agent could do to change your mind?
Could have been honest and advised that the flat did not come with parkingAttached Filesnbsp;
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Mar 11,2014
Mar 11,2014
2
people found
this helpful
this helpful
The worst experience ever - do not use this agent under ANY circumstances!!!!!!!!
Issues ranged from giving incorrect information, lying about contractor timings, sending contractors into the house without prior consent, turning up for viewings without any prior consent, we have lived with a sofa ...
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What agent could do to change your mind?
Their job, what they are paid to do!Attached Filesnbsp;
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Mar 07,2014
Mar 07,2014
3
people found
this helpful
this helpful
We were served notice to move out of our old flat because the landlord was selling, which was fair enough. We started looking immediately and found a flat in a new build that we liked. On enquiring about the flat, we found out that the ...
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Feb 15,2014
Feb 15,2014
0
people found
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I would like to say a big thank you to Chase Evans for helping em move in to my lovely new home and a big thank you to Shahid for helping me move in so quickly 3 day turn around time and also Adam the branch ...
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Feb 14,2014
Feb 14,2014
3
people found
this helpful
this helpful
Showed up an hour late during check-in. Flat was cleaned 2 days after we moved in. Of course, it was not professionaly cleaned. We professionally cleaned the flat during check-out to avoid any unpleasant experience. Charges £120 for checkout. Don't know why they should charge the tenants ...
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Jan 05,2014
Jan 05,2014
6
people found
this helpful
this helpful
It is not the first dissatisfaction from chase Evans but second time.. They don't update you promptly on issues while moving in the flat... Don't consider giving important information specially when my wife is pregnant.. The flat is single glassed window and very old. Heating ...
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Dec 11,2013
Dec 11,2013
1
people found
this helpful
this helpful
Excellent service. Completely dispelled any preconceptions I may have had about Estate Agents.
I found the staff, particularly Nick Barber, pleasant, enthusiastic and knowledgeable for both the housing market I was involved in buying in, as well as the economic market place. The staff were ...
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Dec 05,2013
Dec 05,2013
5
people found
this helpful
this helpful
They are quite good while taking the tenancy with reasonable commission..but as mentioned by many here they try to rob as much deposit as possible for Petty issues..using their Inventory tactics.....
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Dec 05,2013
Dec 05,2013
0
people found
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Want to say what a pleasure it was to work with Chase Evans. It was a very fast turn around time i had to move ASAP and i would like to give a big thank you to Shahid for all his help and support to ...
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Dec 02,2013
Dec 02,2013
7
people found
this helpful
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tl;dr
DO NOT RENT FROM CHASE EVANS. They are little better than thieves and the 'independent' deposit dispute adjudicators are anything but. Just go to court if you can afford it. If not, be prepared to loose all your deposit.
If you read the ...
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Nov 28,2013
Nov 28,2013
0
people found
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The guys from Chase Evans have been excellent, in particular Jonathan Waring. I had a choice of three identical flats to consider in the same building. Jonathan was the first to negotiate the best deal for me that also satisfied the vendor. He also kept ...
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Nov 27,2013
Nov 27,2013
0
people found
this helpful
this helpful
Excellent service. Completely dispelled any preconceptions I may have had about Estate Agents.
I found the staff, particularly Nick Barber, pleasant, enthusiastic and knowledgeable for both the housing market I was involved in buying in, as well as the economic market place. The staff were ...
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Nov 20,2013
Nov 20,2013
3
people found
this helpful
this helpful
This estate agent are the worst company I have ever dealt with. They lie in order to make their commission and do have no respect for people. I have lived in London for ten years and never had an moving experience like it. We had ...
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Nov 11,2013
Nov 11,2013
5
people found
this helpful
this helpful
Never ever approach this Letting agent. I viewed a property to rent via Chase Evans estate agent and I put an offer with 2 conditions. They requested to put a holding deposit of £250 and I put that. They said it takes 2-3 days to revert and ...
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What agent could do to change your mind?
If the landlord is not agreeing with the offer put forward by the prospective client, immediately refund the holding deposit without any drama. At least show a fraction of interest in refunding the money back; not just collecting moneyAttached Filesnbsp;
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Nov 11,2013
Nov 11,2013
4
people found
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Try to avoid this agency if possible. They rob you where possible.
When you need help from their maintenance department - they unreachable, they are available when they want to get ridiculous amounts from you...
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Oct 09,2013
Oct 09,2013
9
people found
this helpful
this helpful
DO NOT use this agency. I had never ending issues renting the flat. As mentioned by some of the other reviews, they have no intention of giving your deposit back, and the list of 'damages' I received was outrageous and extremely petty. I threatened to ...
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Oct 07,2013
Oct 07,2013
1
people found
this helpful
this helpful
First flat I bought, Danielle was very understanding and helpful - found me a great flat in a good location for a good price, and the process was a lot smoother than I was expecting. Very happy with everything....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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Best Letting Agent in SE1 
Best Letting Agent in SE1 
