I would honestly give 0 stars but they aren't letting me do that. The most useless bunch of people I've ever dealt with in my life. Vacated the property 2 months ago and I'm still chasing them for my deposit! Nobody at chase even cares about us. ...
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6 people found
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“Chase Evans are utterly incompetent and dishonest -I would give 0 ......”

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1 Star Review

Nov 01,2016

By: 'LG'

Nov 01,2016

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1517
Would you recommend?: No
Postcode: E14

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1517
Postcode: E14

8 people found
this helpful

Chase Evans are utterly incompetent and dishonest -I would give 0 stars if I could. Initially helpful, as soon as I paid a reservation deposit the staff became unresponsive at best, and otherwise rude and disrespectful. I cannot express enough how I regret getting involved with ...
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Comment on agent fees

Fees very high, none of it deserved as they create nothing but hassle, difficulties and obstacles

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8 people found
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Yes

“It's our first time renting in London and unfortunately the ......”

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1 Star Review

Oct 08,2016

By: 'Frustrated'

Oct 08,2016

Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: NW6

Lettings (as a Tenant)
Postcode: NW6

4 people found
this helpful

It's our first time renting in London and unfortunately the service of the management team has been nothing but poor. Initially we were so grateful for the service we had when obtaining the leasing agreement and moving in with such a fast turnaround. However, it's ...
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“Extremely unhelpful when moving out, providing as little information as ......”

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2 Star Review

Sep 08,2016

By: 'E'

Sep 08,2016

Branch: London, Strata Tower, 10 and 12 Walworth Road
Services: Lettings (as a Tenant)
Rent PCM: £1517
Would you recommend?: No
Postcode: E14

Branch: London, Strata Tower, 10 and 12 Walworth Road
Lettings (as a Tenant)
Rent PCM: £1517
Postcode: E14

3 people found
this helpful

Extremely unhelpful when moving out, providing as little information as possible. Requested to speak to a Chase Evans agent regarding various moving out procedures. They informed me that someone would be in touch but failed to say who, and when asked would not respond....
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“They are sucking money and stressing you out every time ......”

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1 Star Review

Aug 22,2016

By: 'Peter'

Aug 22,2016

Branch: London, Pan Peninsula, 1 Millharbour
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E14

Branch: London, Pan Peninsula, 1 Millharbour
Lettings (as a Tenant)
Postcode: E14

3 people found
this helpful

They are sucking money and stressing you out every time you get in contact with them. Avoid them in any possible way. During my whole life I have not experienced such negative emotions which I have experienced during 2 years of tenancy through chase evans. Everything, ...
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What agent could do to change your mind?

Any fees for such services are too high, they should be paying you back money for stressing you out by such a horrible, unethical attitude.

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Comment on agent fees

Any fees for such services are too high, they should be paying you back money for stressing you out by such a horrible, unethical attitude.

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3 people found
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“this agency only thought about money. If you are unlucky, ......”

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1 Star Review

Jul 27,2016

By: 'it'

Jul 27,2016

Branch: London, Pan Peninsula, 1 Millharbour
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E14

Branch: London, Pan Peninsula, 1 Millharbour
Lettings (as a Tenant)
Postcode: E14

3 people found
this helpful

this agency only thought about money. If you are unlucky, your boiler damage on Friday or Weekend, they will ask you to shower with cold water over the weekend in order to save their weekend charge of plumber cost. We have a 3 year old kid ...
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“Complete joke of a companyMy flat has mold behind washing ......”

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1 Star Review

Jul 18,2016

By: 'Nick'

Jul 18,2016

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1843
Would you recommend?: No
Postcode: SW8

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1843
Postcode: SW8

2 people found
this helpful

Complete joke of a company My flat has mold behind washing machine from day one and is not fixed after 3 months Bedroom window stuck and all i get every week is a new property manager that does nothing Lies, never call back, if u ask ...
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Comment on agent fees

Horrible and undeserved

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2 people found
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“Disappointed and totally unprofessional.My offer was accepted in 4 months ......”

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1 Star Review

Jun 29,2016

By: 'Totally'

Jun 29,2016

Branch: London, Horizon Building,15 Hertsmere Road
Services: Sales (as a Buyer)
Would you recommend?: No
Postcode: E16

Branch: London, Horizon Building,15 Hertsmere Road
Sales (as a Buyer)
Postcode: E16

5 people found
this helpful

Disappointed and totally unprofessional. My offer was accepted in 4 months before and the agent, Allan from Chase Evans (Canary Wharf), promised that the advertisement was removed from the market. Unfortunately, 1 week before we exchange our contract, Brexit occurs. Due to the financial crisis and housing ...
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What agent could do to change your mind?

Bad

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Comment on agent fees

Bad

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“All the staff from Chase Evans were really helpful when ......”

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5 Star Review

Apr 14,2016

By: 'Elena'

Apr 14,2016

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1515
Would you recommend?: Yes
Postcode: E14

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1515
Postcode: E14

1 people found
this helpful

All the staff from Chase Evans were really helpful when we were looking for a place in London. Reisse Morrison ( who personally helped us) is a person that you can simply count on and trust when it comes to finding a place to live. I ...
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“Totally unethical and unprofessional. After only renting less than a ......”

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1 Star Review

Feb 17,2016

By: 'Ccc'

Feb 17,2016

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E3

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Postcode: E3

5 people found
this helpful

Totally unethical and unprofessional. After only renting less than a month I was told the landlord wanted to sell. I had a constant stream of traffic for about 6 months afterwards and the landlord never did sell during my tenacy. I had initially said I would ...
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What agent could do to change your mind?

Overpriced and unjustifiable

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Comment on agent fees

Overpriced and unjustifiable

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5 people found
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By: vetngo

Jul 14, 2016

View all comments (1)

Omg I am in exactly the situation - we were informed that the landlord wanted to sell and then 2 days later they took new tenant to view our flat to rent. Anneka was our property manager as well! We are moving out now but they have just sent us the inventory check out and it looked very unfair. Do you mind sharing a bit more about how to raise the dispute and get your deposit back? Can you please drop me an email at [email protected]. Thanks a lot and very much appreciated your help! ...

“Unprofessional. Continuous change of personnel. Repeated overcharging of repairs. Over ......”

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1 Star Review

Jan 28,2016

By: 'Disappointed'

Jan 28,2016

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Landlord)
Rent PCM: £1387
Would you recommend?: No
Postcode: E14

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Landlord)
Rent PCM: £1387
Postcode: E14

5 people found
this helpful

Unprofessional. Continuous change of personnel. Repeated overcharging of repairs. Over promise under deliver. We let Chase Evans manage our flat. They promised me GBP330 per week if we switch to them. At the end we got GBP300. The tenants they found tend to vacate fairly ...
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What agent could do to change your mind?

I'm ok to pay 10% + VAT provided the service is good!

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Comment on agent fees

I'm ok to pay 10% + VAT provided the service is good!

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5 people found
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“Erol Hussein was an absolute nightmare to deal with. I ......”

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1 Star Review

Nov 17,2015

By: 'Barney'

Nov 17,2015

Branch: London, 5 Harbour Exchange, Harbour Exchange Square
Services: Lettings (as a Tenant)
Rent PCM: £460
Would you recommend?: No
Postcode: SE16

Branch: London, 5 Harbour Exchange, Harbour Exchange Square
Lettings (as a Tenant)
Rent PCM: £460
Postcode: SE16

3 people found
this helpful

Erol Hussein was an absolute nightmare to deal with. I have never known one to be so unresponsive to emails or phone calls. It would take well over a few days for him to reply, sometimes even weeks. When we would call, his secretary would ...
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What agent could do to change your mind?

I think one MAJOR thing Erol could have done to improve is be more available to his clients. I understand that it is possible he simply just has too much to do. If this is the case, hire another Contract Renewal Agent to help him out because this standard is unacceptable.

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Comment on agent fees

As mentioned above, we were charged for contract modification but the contract was never modified.

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“Shay is a very good staff with friendly service and ......”

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5 Star Review

Oct 23,2015

By: 'Wan'

Oct 23,2015

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1000
Would you recommend?: Yes
Postcode: E83

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1000
Postcode: E83

8 people found
this helpful

Shay is a very good staff with friendly service and thoughtful. I feel quite delightful through the rental process with him....
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8 people found
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“I was pleased to work with Shay. All required information, ......”

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5 Star Review

Oct 22,2015

By: 'Anna'

Oct 22,2015

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: E14

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Postcode: E14

9 people found
this helpful

I was pleased to work with Shay. All required information, assistance was provided quickly, in the result we have concluded a tenant agreement very fast. Thank you for your job....
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“Property did not come with any of the displayed flat ......”

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1 Star Review

Sep 17,2015

By: 'Bryan'

Sep 17,2015

Branch: London, Pan Peninsula, 1 Millharbour
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: SW8

Branch: London, Pan Peninsula, 1 Millharbour
Lettings (as a Tenant)
Postcode: SW8

5 people found
this helpful

Property did not come with any of the displayed flat furnishings eg kettle, toaster etc. My biggest gripe is that both bathrooms don't have a mirror. Agent or landlord didn't seem to care about rectifying the situation. The property manager rang and told me her ...
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“We saw an advert on Rightmove, went to see the ......”

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1 Star Review

Sep 14,2015

By: 'S'

Sep 14,2015

Branch: London, Pan Peninsula, 1 Millharbour
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E14

Branch: London, Pan Peninsula, 1 Millharbour
Lettings (as a Tenant)
Postcode: E14

8 people found
this helpful

We saw an advert on Rightmove, went to see the flat which they said is used a corporate let( so they can go in between the temporary tenants) , they asked us to pay £250 as a holding deposit even before our offer was accepted, 5 min after ...
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What agent could do to change your mind?

We saw an advert on Rightmove, went to see the flat which they said is used a corporate let( so they can go in between the temporary tenants) , they asked us to pay ‚£250 as a holding deposit even before our offer was accepted, 5 min after we paid the money they called to say the flat was not available, we never saw our money back from them, they never replied to our emails. THEY ADVERTISE GHOST PROPERTIES ON RIGHTMOVE WHICH ARE NOT AVAILABLE IN ORDER TO CASH MONEY

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“Very intelligent agent, so helpful, always smiling and want to ......”

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5 Star Review

Sep 02,2015

By: 'Eimantas'

Sep 02,2015

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: E16

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: E16

14 people found
this helpful

Very intelligent agent, so helpful, always smiling and want to find a great property for you as soon as possible! Highly reccomended!...
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“When we first spoke to him, Shay told us about ......”

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5 Star Review

Jul 28,2015

By: 'Alex'

Jul 28,2015

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1365
Would you recommend?: Yes
Postcode: E16

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1365
Postcode: E16

14 people found
this helpful

When we first spoke to him, Shay told us about a new property just about to come on the market that was perfectly suited to our requirements. He organised a viewing the very same day when we called him. He was very friendly and approachable ...
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Comment on agent fees

Moderate fees, in line with the market.

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14 people found
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Yes

“The level of service offered by Shay and his colleagues ......”

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5 Star Review

Jul 13,2015

By: 'T'

Jul 13,2015

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: E16

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: E16

13 people found
this helpful

The level of service offered by Shay and his colleagues is excellent! We are glad that we secured this property through Chase Evans. Pretty much everything went smoothly....
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“I love Chase Evans! Pheobe has been a lot of ......”

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5 Star Review

Jun 24,2015

By: 'Marj2015'

Jun 24,2015

Branch: London, 122 Whitechapel High Street
Services: Lettings (as a Tenant)
Rent PCM: £2253
Would you recommend?: Yes
Postcode: E1

Branch: London, 122 Whitechapel High Street
Lettings (as a Tenant)
Rent PCM: £2253
Postcode: E1

0 people found
this helpful

I love Chase Evans! Pheobe has been a lot of help for our tenancy, helping with snagging and any problems and falts are fixed swiftly. She has also helped and given advice on billing problems. Managed properties are great as pheobe is always there to ...
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0 people found
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“I know we have to read the entire documents provided ......”

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5 Star Review

Jun 08,2015

By: 'sharma'

Jun 08,2015

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1
Would you recommend?: Yes
Postcode: E149

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1
Postcode: E149

12 people found
this helpful

I know we have to read the entire documents provided by the agents however please understand even we don't get time at times to read fully (as we are moving in to one house to other), also we reach out to LET AGENTS because we ...
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“I first had the misfortune of dealing with these idiots ......”

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1 Star Review

Jun 03,2015

By: 'xx23'

Jun 03,2015

Branch: London, Pan Peninsula, 1 Millharbour
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: E14

Branch: London, Pan Peninsula, 1 Millharbour
Lettings (as a Tenant)
Postcode: E14

6 people found
this helpful

I first had the misfortune of dealing with these idiots last year. Be prepared to go to court to get your deposit back. I know of numerous people who are having to go to the small claims court. Luckily, they are not exactly an educated ...
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6 people found
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“I know we have to read the entire documents provided ......”

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5 Star Review

Jun 01,2015

By: 'Shay'

Jun 01,2015

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1
Would you recommend?: Yes
Postcode: E14

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1
Postcode: E14

2 people found
this helpful

I know we have to read the entire documents provided by the agents however please understand even we dont get time at times to read fully (as we are moving in to one house to other), also we reach out to LET AGENTS because we ...
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2 people found
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“I used Chase Evans to find a rental property for ......”

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5 Star Review

Feb 19,2015

By: 'JemappelleFlick'

Feb 19,2015

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1300
Would you recommend?: Yes
Postcode: E3

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1300
Postcode: E3

0 people found
this helpful

I used Chase Evans to find a rental property for myself and my boyfriend and our experience was great from the get go. On the first call Stephanie went through some property ideas and found one that met our needs, though it was a little ...
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Comment on agent fees

During the househunt process I spoke to ~4 agencies and the fees charged by Chase Evans were the lowest

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“My company leased a brand new property from chase Evans. ......”

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1 Star Review

Jan 29,2015

By: 'Conor'

Jan 29,2015

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1900
Would you recommend?: No
Postcode: E16

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1900
Postcode: E16

6 people found
this helpful

My company leased a brand new property from chase Evans. It has a big balcony with gorgeous views of the Thames. The problem is chase Evans never gave me a balcony door key when I moved in. I contacted them the next business day about ...
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“This person has attitude problem and extremely aggressive in his ......”

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2 Star Review

Dec 06,2014

By: 'Erroilla'

Dec 06,2014

Branch: London, 122 Whitechapel High Street
Services: Lettings (as a Tenant)
Rent PCM: £3380
Would you recommend?: No
Postcode: N1C

Branch: London, 122 Whitechapel High Street
Lettings (as a Tenant)
Rent PCM: £3380
Postcode: N1C

4 people found
this helpful

This person has attitude problem and extremely aggressive in his communication. Doesn't accept phone calls and his email are always extremely rude. He works for contract renewals. On the other hand the sales staffs of the companies are very decent....
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4 people found
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“I rented a flat through Chase Evans Docklands office. The ......”

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4 Star Review

Dec 01,2014

By: 'Simon'

Dec 01,2014

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £550
Would you recommend?: Yes
Postcode: SE1

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £550
Postcode: SE1

2 people found
this helpful

I rented a flat through Chase Evans Docklands office. The overall impression was very good, it was my first contact to a letting agent in the UK as I have been recently moved over. They were very flexible regarding the viewing appointments and the office ...
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Comment on agent fees

I'm not familiar with the fee structure of letting agents in the UK but compared to 2 other letting agents the fee they are asking for seems to be absolutely in line.

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2 people found
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“I was on a short time scale to find a ......”

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5 Star Review

Nov 21,2014

By: 'Sally'

Nov 21,2014

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1600
Would you recommend?: Yes
Postcode: E14

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1600
Postcode: E14

0 people found
this helpful

I was on a short time scale to find a suitable flat for my son to stay in that quiet, close to the university and in a safe location. Christopher Daniel listened closely to our needs and showed us a number of options. We were ...
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Comment on agent fees

A good price for a nice appartment.

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“From the first viewing onwards Chris has always been very ......”

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5 Star Review

Nov 20,2014

By: 'Andrea'

Nov 20,2014

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1400
Would you recommend?: Yes
Postcode: SE13

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1400
Postcode: SE13

0 people found
this helpful

From the first viewing onwards Chris has always been very helpful. He was just great the day I was supposed to move in but couldn't because the old tenant hadn't moved out. He immediately organised my move in for the next possible day. This was ...
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“Christopher was exceptionally quick in helping us sort out the ......”

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5 Star Review

Nov 18,2014

By: 'Saskia'

Nov 18,2014

Branch: London, St. Davids Square, 320 Westferry Road
Services: Lettings (as a Tenant)
Rent PCM: £1950
Would you recommend?: Yes
Postcode: SE10

Branch: London, St. Davids Square, 320 Westferry Road
Lettings (as a Tenant)
Rent PCM: £1950
Postcode: SE10

0 people found
this helpful

Christopher was exceptionally quick in helping us sort out the flat we have moved into. He was very understanding of our short timeframe in which we had to move. When initially viewing the property he was informative, chatty, and had a great professional manner. Any ...
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Comment on agent fees

Fees were negotiated very quickly and with no trouble. Chris was able to negotiate our monthly rent with the landlord to get the rent we wanted.

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No fees information available

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Latest Reviews

“I would honestly give 0 stars but they aren't letting me ......”

“Chase Evans are utterly incompetent and dishonest -I would give 0 ......”

Comment on agent fees

“It's our first time renting in London and unfortunately the ......”

“Extremely unhelpful when moving out, providing as little information as ......”

“They are sucking money and stressing you out every time ......”

What agent could do to change your mind?

Attached Filesnbsp;

Comment on agent fees

“this agency only thought about money. If you are unlucky, ......”

“Complete joke of a companyMy flat has mold behind washing ......”

Comment on agent fees

“Disappointed and totally unprofessional.My offer was accepted in 4 months ......”

What agent could do to change your mind?

Attached Filesnbsp;

Comment on agent fees

“All the staff from Chase Evans were really helpful when ......”

“Totally unethical and unprofessional. After only renting less than a ......”

What agent could do to change your mind?

Attached Filesnbsp;

Comment on agent fees

“Unprofessional. Continuous change of personnel. Repeated overcharging of repairs. Over ......”

What agent could do to change your mind?

Attached Filesnbsp;

Comment on agent fees

“Erol Hussein was an absolute nightmare to deal with. I ......”

What agent could do to change your mind?

Attached Filesnbsp;

Comment on agent fees

“Shay is a very good staff with friendly service and ......”

“I was pleased to work with Shay. All required information, ......”

“Property did not come with any of the displayed flat ......”

“We saw an advert on Rightmove, went to see the ......”

What agent could do to change your mind?

Attached Filesnbsp;

“Very intelligent agent, so helpful, always smiling and want to ......”

“When we first spoke to him, Shay told us about ......”

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