Chase Evans
4.2/5, 877 reviews
76% recommended
85% lettings valuation accuracy
83% lettings fee satisfaction
Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market. show more Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market.
Estate Agents London, Properties To Buy and Rent in London - Chase Evans

Latest Reviews

 View all Reviews 877
4th Dec 2024
reviewed by 'Arjunkrishna'
“Stayed in a beautiful property managed by chase evans for 3 years. Never had any issues and our stay was very ......”
27th Nov 2024
reviewed by 'Yumna'
“Chase Evans have been professional, responsive and very supportive in helping me find a flat. There were some issues that ......”
24th Oct 2024
reviewed by 'Jacinta K'
“Chase Evans has been managing my property in Canary Wharf now for over 10 years. They have been very good, both ......”
18th Oct 2024
reviewed by 'Angel Sun'
“Aurora Li from Chase Evans Property Management as my property manager works very well and show her diligent to her ......”
15th Oct 2024
reviewed by 'Rittika'
“Amazing and very swift response by Murat Colak from the East Property Management team...”
17th Sep 2024
reviewed by 'Kirsten'
“Great experience having Chase Evans as my lettings agent the past 3 years. Property manager Chanelle Da-Silva was responsive to maintenance ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 85% 83% £270 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
75 17 498 170 6 0 12 1 74 24
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
Overall
Estate agents
Letting agents
Latest Properties

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Chase Evans Branches (view all 7)
Canary Wharf, E14
City & Aldgate, E1
Docklands, E14
Elephant & Castle, SE1
Greenwich, SE10
Head Office, SE1
Pan Peninsula, E14

“Never...”

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Apr 02,2019
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By: 'AJ'
Apr 02,2019
4 people found
this helpful
It's been two months of chasing the tenancy deposit, and I have finally learnt that I need to raise a dispute. The inventory checkout report has listed items as missing because the were were moved one foot from their checkin location. In my 8 years of ...
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Comment on agent fees
Bad
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“Chase Evans at Pan Peninsula...”

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Mar 19,2019
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By: 'NIgel'
Mar 19,2019
0 people found
this helpful
The team at CE have looked after the letting of my property at PP since it was built and have provided consistently good service, both letting and managment. As I live overseas, I am reliant on CE to monitor the position as regards the letting ...
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I am happy with the fees charged for the services offered.
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“Bad service and very rude...”

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Mar 05,2019
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By: 'SUK'
Mar 05,2019
3 people found
this helpful
We had so many problems with this company while we were tenants. They did not address to any of the issues on time. Property maintenance was very poor and no response to calls and mails even after reporting critical issues. However we finished out tenancy ...
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Comment on agent fees
Bad agent fees for the service provided.
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“DEPOSIT FRAUD...”

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Feb 28,2019
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By: 'Selin'
Feb 28,2019
2 people found
this helpful
They have stalled and stalled me for months! I could not get my deposit in any way. After 9 months, they released a compensation amount and promised to follow the rest. BUT THEY DID NOT. THIS IS A COMPLETE FRAUD. I have emailed for thousands of ...
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“Terrible, unprofessional...”

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Jan 22,2019
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By: 'Hao'
Jan 22,2019
5 people found
this helpful
Chase Evans has failed to provide inventory 3 months after the tenants moved in. Totally lack of communication, no reply to emails on many occasions. I paid full service and hidden charges - they have authorised tenants to replace a large broken window on 7th floor ...
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Comment on agent fees
It’s too much as they don’t do what they are paid for.
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“Regret, regret, regret!...”

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Jan 15,2019
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By: 'Albert'
Jan 15,2019
7 people found
this helpful
Inefficient and ineffective service provided by Chase Evans. Paid full management fee yet received poor service to resolve issues related to tenant. Tenant now sue me for negligence when I instructed Chase Evans to follow up instantly. Gathering evidence currently to deal with lawsuit....
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Comment on agent fees
Full management fee at 15% VAT inclusive after negotiation. If not, it would have been close to 20% VAT inclusive. An absolute rip off!
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“Avoid at all costs...”

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Jan 09,2019
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By: 'Anonymous'
Jan 09,2019
8 people found
this helpful
As other reviewers have noted, this agency is to be avoided, in particular because of their completely unprofessional, not to mention unethical, behaviour. I must say I did not encounter many issues during my tenancy (although they are quite slow in responding to issues), but ...
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“Deposit not refunded...”

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Dec 10,2018
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By: 'Arsh'
Dec 10,2018
6 people found
this helpful
We never had a problem with this company while we were tenants. However we finished out tenancy on 10th Oct 2018, and have still not seen the deposit hit our account and today it is the 10th Dec 2018. We are speaking about almost 2400 pounds. All the ...
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Comment on agent fees
The worst, ever.
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“Excellent Staff and Profressionalism...”

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Dec 03,2018
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By: 'David'
Dec 03,2018
0 people found
this helpful
Met Wei about three tears ago and with his professional and expert advices,answer all our Qs on purchase of U.K. properties that help us to decide and bought the first unit at West Tower of Pan Pen . Wei's enthusiasm and passion brought us ...
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Comment on agent fees
No need to pay as I’m the buyer.
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“AVOID AVOID AVOID CHASE EVANS...”

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Nov 27,2018
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By: 'Disappointed1'
Nov 27,2018
6 people found
this helpful
Having rented in London for many years, Chase Evans has easily been the worst experience I have had with an agent. I regret having given them any benefit of any doubt, and I would recommend any prospective landlord or tenant to stay away. First, the ...
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Comment on agent fees
Not worth it for the service.
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“Chase Evans is a compete fraud...”

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Nov 27,2018
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By: 'Ash'
Nov 27,2018
4 people found
this helpful
Chase Evans are a fraud After giving them the exact notice in line with the tenancy agreement we are still out of pocket as Chase Evans is delaying matters for no reason. It's been 3 weeks and there is no reason to hold the deposit specially ...
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Comment on agent fees
Bad
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“Avoid like the plague...”

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Nov 26,2018
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Faisal
By: 'Harrow'
Nov 26,2018
1 people found
this helpful
Appalling time wasters, unresponsive, poor internal coordination. If I could post a worse star rating then I would. Luckily because of their terrible service we did not begin a tenancy with them which is the only saving grace here....
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“AVOID AT ALL COSTS...”

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Nov 01,2018
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By: 'DA1'
Nov 01,2018
5 people found
this helpful
Absolute scam artists. Please do not use this company. You will not receive your deposit back without taking them to court. They will run rings around you and are impossible to deal with. Even if you fall in love with the property you are wanting ...
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By: Wayne Treveil
Nov 19, 2018
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Please email me [email protected], I will look into for you ...

“Very poor service and not professional...”

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Oct 28,2018
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Chanelle
By: 'steve'
Oct 28,2018
5 people found
this helpful
Very poor service and never think of their customers. No check in report and charge a lot for moving out without reasonable explains. Not do what the promised compensation for malfunction of facilities...
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Comment on agent fees
not worth for the service
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“Avoid like the plague...”

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Oct 28,2018
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By: 'Anon123'
Oct 28,2018
3 people found
this helpful
Take months to resolve serious issues with our flat (leaking shower, fire hazards etc.), have to be constantly chased or nothing happens, are rude and never apologise. Try and shirk responsibility by blaming the developer for issues with our new build flat. We were also ...
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Comment on agent fees
Too expensive
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“Record Everything and Take Photos, Or Lose Your Money....”

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Oct 25,2018
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By: 'inventory12'
Oct 25,2018
9 people found
this helpful
Main suggestions: -Check your check-in and check-out reports in detail -Take photos of everything when moving in and moving out -Send the deposit request form the day after you moved out via a regular mail, wait for 10 days and raise a dispute with mydeposits. For ...
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“Terrible, terrible firm...”

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Oct 09,2018
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By: 'PanPen2017'
Oct 09,2018
4 people found
this helpful
I rented from Pan Peninsula in 2017 through Chase Evans. They are by far the worst firm I have ever dealt with. In every aspect their service was unprofessional, rude and simply dishonest. I would strongly urge people to use another firm...
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“TOTAL SCAMMERS...”

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Sep 20,2018
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By: 'Tenant'
Sep 20,2018
6 people found
this helpful
The WORST agency / company I've ever dealt with in my life. We are proceeding with legal action. They lie and point blank mislead customers. Do not resolve issues, pass the book. NO customer service. Honestly, I would avoid to save yourself money, time and energy. ...
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Comment on agent fees
BAD
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“Bad customer service, no communications, hidden fees, misrepresentation. Lack of competency....”

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Sep 15,2018
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By: 'Eva'
Sep 15,2018
7 people found
this helpful
Hidden fees, misrepresentations, lack of communication & competency, bad office politics are only some of the issues we encountered with Chase Evans. Their agents are helpful only until you sign the contract. After that, there's barely any communication and assistance. On top of that I must ...
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Comment on agent fees
A lot of agent fees, hidden fees and costs. Definitely not recommended.
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“Context:- I rented one of their apartments for 1.5 yearsProblems:......”

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Sep 10,2018
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By: 'André'
Sep 10,2018
17 people found
this helpful
Context: - I rented one of their apartments for 1.5 years Problems: - 2 months with broken drier (multiple contacts) - No heating for 4 months during Winter (multiple contacts) - Broken furniture that was never repaired (multiple contacts) - Unfair contract terms: -- non-limited/indexed costs for ...
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By: Sheila Robertson
Mar 18, 2021
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Hyway Cleaning Ltd - they have been cleaning my rental flats for over 25 yrs and I would not use anyone else - recently an out going tenant used another firm recommended by the letting agent - it was a disaster - ruined the curtains, failed to clean the carpets - by using Hyway everybody wins - reliable workers (usually the same team), not expensive, never know them to be late - anyone who has Hyway do the work should be grateful - I am saddened that this wonderful firm has been drawn into what ...

“Do not rent with Chase Evans...”

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Aug 10,2018
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By: 'Qwerty'
Aug 10,2018
5 people found
this helpful
The agents of Case Evans are helpful until the point where you sign the contract. After that, you are left on your own for the repairs. I am paying over £500 a week (2 beds, 2 baths), but fridge + freezer are broken, as well as the microwave. All ...
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“Totally Scam; watch out!!!...”

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Aug 08,2018
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Adam
By: 'Landlord'
Aug 08,2018
7 people found
this helpful
This agent, especially Adam James, signed legal documents without your acknowledgement. Be aware ,all landlords/tenants!! Who would imagine they sign document on your behalf without telling you. You have to be very very careful when dealing with this agent. They are not only rude ...
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“Nice to find something, hell to leave your place...”

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Aug 07,2018
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By: 'Sébastien'
Aug 07,2018
4 people found
this helpful
We were tenants for 3 years in a propriety managed by Chase Evans. They were doing the job when it was about finding a apartment. But when we left, after 3 years of taking care of the apartment as if it was our own, they really tried ...
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Comment on agent fees
Bad
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“Complete let down despite the high fees...”

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Aug 06,2018
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By: 'K'
Aug 06,2018
3 people found
this helpful
I paid 8 months advance rent !!do I really need to say more ? Supposedly this was in order to protect the landlord ! And who is going to protect me then ?...
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“Abysmal Service...”

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Jul 19,2018
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By: 'Phil'
Jul 19,2018
5 people found
this helpful
Initial experience excellent, Ian Bates provided excellent service when i was searching for a property and provided assistance with issues throughout the tenancy. End of tenancy experience the worst i have ever experienced. Shikane was managing my end of tenancy and really is the most ...
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Comment on agent fees
OK
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“Immortal Agency People...”

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Jul 18,2018
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By: 'john'
Jul 18,2018
5 people found
this helpful
This Agency people are very rude and immortal, they will put so many charges on your head, simply they are robbing innocent people for unnecessary things, their inventory check company ATTIC(atticinventory.co.uk) is waste company, before moving into the flat they will not ...
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Comment on agent fees
worst
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“Do not use this letting agent...”

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May 02,2018
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By: 'Ali'
May 02,2018
7 people found
this helpful
After dealing with ridiculous fees, horrendous response times (months) and rude individuals - we decided to move from our flat simply due to Chase Evans being the letting agents. Now we are attempting to get our deposit back and are once again met with ridiculous ...
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Comment on agent fees
Frequent and unnecessarily high.
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“Baaaad service...”

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Apr 22,2018
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Adam
By: 'Jp'
Apr 22,2018
5 people found
this helpful
Lied how much it would coast us to live there. We complained that there is no heating ( 100 emails and calls) no one fixed the issue and we got super sick sonwe fixed it ourselves Kept the deposit for nooooo reason!!!!!!...
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Comment on agent fees
Baaaaaaaad
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“Service By Chaes Evan...”

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Apr 20,2018
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Shahid
By: 'Bilal'
Apr 20,2018
0 people found
this helpful
I found Shahid Miah and Lisa Tang very helpful, Sort out my issues and concerns asap. I am extremely happy with the services provided by both of them. I have no isseus at all with them....
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Comment on agent fees
Very good and acceptable deal was offered to me , so i will say GOOD.
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By: Frastrated Tenent
Jul 25, 2018
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Please dont recommend this kind of agency, this ageny/agents are worst, they cheated me twice and i lost so much money,peace and last but not least quality of my life, this agency property services(platinum property care, barbican property services) are their dolls,and attic inventory will do all fraud inventory checks, Avoid Avoid this agency ...

“1 star is really big for this agency...”

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Apr 10,2018
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By: 'steve'
Apr 10,2018
4 people found
this helpful
very greedy agency, they dont provide any help to tenants, bad reports bad checks, instead of letting house through this agency we can buy a flat for sure...
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Comment on agent fees
its not bad actually its very very very worst
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Chase Evans

Regional Awards won by Chase Evans

Individual Branch Awards

London, SE1

London, SE10

London, E14



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