84% lettings valuation accuracy
83% lettings fee satisfaction
Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market.
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Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market.
Latest Reviews
View all Reviews 872
13th Sep 2024
reviewed by 'Dewailly'
21st Aug 2024
reviewed by 'Hosum Cheung'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 84% | 83% | £270 | £4,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 73 | 17 | 496 | 170 | 6 | 0 | 12 | 1 | 73 | 24 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Rankings
Latest Properties
No Properties
Jan 15,2019
Jan 15,2019
7
people found
this helpful
this helpful
Inefficient and ineffective service provided by Chase Evans. Paid full management fee yet received poor service to resolve issues related to tenant. Tenant now sue me for negligence when I instructed Chase Evans to follow up instantly. Gathering evidence currently to deal with lawsuit....
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Comment on agent fees
Full management fee at 15% VAT inclusive after negotiation. If not, it would have been close to 20% VAT inclusive. An absolute rip off!
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Jan 09,2019
Jan 09,2019
8
people found
this helpful
this helpful
As other reviewers have noted, this agency is to be avoided, in particular because of their completely unprofessional, not to mention unethical, behaviour. I must say I did not encounter many issues during my tenancy (although they are quite slow in responding to issues), but ...
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Dec 10,2018
Dec 10,2018
6
people found
this helpful
this helpful
We never had a problem with this company while we were tenants. However we finished out tenancy on 10th Oct 2018, and have still not seen the deposit hit our account and today it is the 10th Dec 2018. We are speaking about almost 2400 pounds. All the ...
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Comment on agent fees
The worst, ever.
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Dec 03,2018
Dec 03,2018
0
people found
this helpful
this helpful
Met Wei about three tears ago and with his professional and expert advices,answer all our Qs on purchase of U.K. properties that help us to decide and bought the first unit at West Tower of Pan Pen . Wei's enthusiasm and passion brought us ...
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Comment on agent fees
No need to pay as I’m the buyer.
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Nov 27,2018
Nov 27,2018
6
people found
this helpful
this helpful
Having rented in London for many years, Chase Evans has easily been the worst experience I have had with an agent. I regret having given them any benefit of any doubt, and I would recommend any prospective landlord or tenant to stay away.
First, the ...
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Comment on agent fees
Not worth it for the service.
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Nov 27,2018
Nov 27,2018
4
people found
this helpful
this helpful
Chase Evans are a fraud
After giving them the exact notice in line with the tenancy agreement we are still out of pocket as Chase Evans is delaying matters for no reason. It's been 3 weeks and there is no reason to hold the deposit specially ...
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Comment on agent fees
Bad
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Nov 26,2018
Nov 26,2018
1
people found
this helpful
this helpful
Appalling time wasters, unresponsive, poor internal coordination. If I could post a worse star rating then I would. Luckily because of their terrible service we did not begin a tenancy with them which is the only saving grace here....
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Nov 01,2018
Nov 01,2018
5
people found
this helpful
this helpful
Absolute scam artists.
Please do not use this company. You will not receive your deposit back without taking them to court. They will run rings around you and are impossible to deal with.
Even if you fall in love with the property you are wanting ...
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Nov 19, 2018
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(2)
Please email me [email protected], I will look into for you ...
Oct 28,2018
Oct 28,2018
5
people found
this helpful
this helpful
Very poor service and never think of their customers.
No check in report and charge a lot for moving out without reasonable explains.
Not do what the promised compensation for malfunction of facilities...
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Comment on agent fees
not worth for the service
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Oct 28,2018
Oct 28,2018
3
people found
this helpful
this helpful
Take months to resolve serious issues with our flat (leaking shower, fire hazards etc.), have to be constantly chased or nothing happens, are rude and never apologise. Try and shirk responsibility by blaming the developer for issues with our new build flat. We were also ...
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Comment on agent fees
Too expensive
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Oct 25,2018
Oct 25,2018
9
people found
this helpful
this helpful
Main suggestions:
-Check your check-in and check-out reports in detail
-Take photos of everything when moving in and moving out
-Send the deposit request form the day after you moved out via a regular mail, wait for 10 days and raise a dispute with mydeposits.
For ...
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Oct 09,2018
Oct 09,2018
4
people found
this helpful
this helpful
I rented from Pan Peninsula in 2017 through Chase Evans.
They are by far the worst firm I have ever dealt with.
In every aspect their service was unprofessional, rude and simply dishonest.
I would strongly urge people to use another firm...
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Sep 20,2018
Sep 20,2018
6
people found
this helpful
this helpful
The WORST agency / company I've ever dealt with in my life.
We are proceeding with legal action. They lie and point blank mislead customers. Do not resolve issues, pass the book. NO customer service. Honestly, I would avoid to save yourself money, time and energy.
...
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Comment on agent fees
BAD
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“Bad customer service, no communications, hidden fees, misrepresentation. Lack of competency....”
Sep 15,2018
Sep 15,2018
7
people found
this helpful
this helpful
Hidden fees, misrepresentations, lack of communication & competency, bad office politics are only some of the issues we encountered with Chase Evans. Their agents are helpful only until you sign the contract. After that, there's barely any communication and assistance. On top of that I must ...
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Comment on agent fees
A lot of agent fees, hidden fees and costs. Definitely not recommended.
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Sep 10,2018
Sep 10,2018
17
people found
this helpful
this helpful
Context:
- I rented one of their apartments for 1.5 years
Problems:
- 2 months with broken drier (multiple contacts)
- No heating for 4 months during Winter (multiple contacts)
- Broken furniture that was never repaired (multiple contacts)
- Unfair contract terms:
-- non-limited/indexed costs for ...
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Mar 18, 2021
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(3)
Hyway Cleaning Ltd - they have been cleaning my rental flats for over 25 yrs and I would not use anyone else - recently an out going tenant used another firm recommended by the letting agent - it was a disaster - ruined the curtains, failed to clean the carpets - by using Hyway everybody wins - reliable workers (usually the same team), not expensive, never know them to be late - anyone who has Hyway do the work should be grateful - I am saddened that this wonderful firm has been drawn into what ...
Aug 10,2018
Aug 10,2018
5
people found
this helpful
this helpful
The agents of Case Evans are helpful until the point where you sign the contract. After that, you are left on your own for the repairs. I am paying over £500 a week (2 beds, 2 baths), but fridge + freezer are broken, as well as the microwave. All ...
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Aug 08,2018
Aug 08,2018
7
people found
this helpful
this helpful
This agent, especially Adam James, signed legal documents without your acknowledgement. Be aware ,all landlords/tenants!! Who would imagine they sign document on your behalf without telling you. You have to be very very careful when dealing with this agent. They are not only rude ...
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Aug 07,2018
Aug 07,2018
4
people found
this helpful
this helpful
We were tenants for 3 years in a propriety managed by Chase Evans. They were doing the job when it was about finding a apartment. But when we left, after 3 years of taking care of the apartment as if it was our own, they really tried ...
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Comment on agent fees
Bad
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Aug 06,2018
Aug 06,2018
3
people found
this helpful
this helpful
I paid 8 months advance rent !!do I really need to say more ? Supposedly this was in order to protect the landlord ! And who is going to protect me then ?...
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Jul 19,2018
Jul 19,2018
5
people found
this helpful
this helpful
Initial experience excellent, Ian Bates provided excellent service when i was searching for a property and provided assistance with issues throughout the tenancy.
End of tenancy experience the worst i have ever experienced. Shikane was managing my end of tenancy and really is the most ...
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Comment on agent fees
OK
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Yes
Jul 18,2018
Jul 18,2018
5
people found
this helpful
this helpful
This Agency people are very rude and immortal, they will put so many charges on your head, simply they are robbing innocent people for unnecessary things, their inventory check company ATTIC(atticinventory.co.uk) is waste company, before moving into the flat they will not ...
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Comment on agent fees
worst
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May 02,2018
May 02,2018
7
people found
this helpful
this helpful
After dealing with ridiculous fees, horrendous response times (months) and rude individuals - we decided to move from our flat simply due to Chase Evans being the letting agents. Now we are attempting to get our deposit back and are once again met with ridiculous ...
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Comment on agent fees
Frequent and unnecessarily high.
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Apr 22,2018
Apr 22,2018
5
people found
this helpful
this helpful
Lied how much it would coast us to live there.
We complained that there is no heating ( 100 emails and calls) no one fixed the issue and we got super sick sonwe fixed it ourselves
Kept the deposit for nooooo reason!!!!!!...
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Comment on agent fees
Baaaaaaaad
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Apr 20,2018
Apr 20,2018
0
people found
this helpful
this helpful
I found Shahid Miah and Lisa Tang very helpful, Sort out my issues and concerns asap. I am extremely happy with the services provided by both of them. I have no isseus at all with them....
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Comment on agent fees
Very good and acceptable deal was offered to me , so i will say GOOD.
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Jul 25, 2018
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(3)
Please dont recommend this kind of agency, this ageny/agents are worst, they cheated me twice and i lost so much money,peace and last but not least quality of my life, this agency property services(platinum property care, barbican property services) are their dolls,and attic inventory will do all fraud inventory checks, Avoid Avoid this agency ...
Apr 10,2018
Apr 10,2018
4
people found
this helpful
this helpful
very greedy agency, they dont provide any help to tenants, bad reports bad checks, instead of letting house through this agency we can buy a flat for sure...
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Comment on agent fees
its not bad actually its very very very worst
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Apr 02,2018
Apr 02,2018
8
people found
this helpful
this helpful
PLEASE PLEASE PLEASE do not use this estate agent. They are disgusting immoral people and in a word, crooks.
They treat tenants like dirt and then try to rip you off when you move out.
I have had to take my case to the DPS ...
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Jul 25, 2018
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this ageny/agents are worst, lost so much money,peace and quality of my life, this agency property services(platinum property care, barbican property services) are their dolls,and attic inventory fraud inventory checks, Avoid this agency ...
Mar 27,2018
Mar 27,2018
0
people found
this helpful
this helpful
Amazing Customer Service and ensured our new home met all our requirements. Great help from our coordinator and lettings team...
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Comment on agent fees
good
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Mar 27,2018
Mar 27,2018
1
people found
this helpful
this helpful
No problems at all, Camila was very helpful for the check in and the small works needed in the house....
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Comment on agent fees
good
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Jul 25, 2018
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(2)
Please dont recommend this kind of agency, this ageny/agents are worst, they cheated me twice and i lost so much money,peace and last but not least quality of my life, this agency property services(platinum property care, barbican property services) are their dolls,and attic inventory will do all fraud inventory checks, Avoid this agency ...
Mar 23,2018
Mar 23,2018
7
people found
this helpful
this helpful
it deserves negative atleast 0 rating, worst agency worst staff ever,please dont go through this agency they will charge so much money they dont respond properly whenever we needed them...
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Comment on agent fees
bad is very less it's actually worst
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Mar 20,2018
Mar 20,2018
1
people found
this helpful
this helpful
Thank you Nikki for keeping us in the loop' at all times and for your cheerful demeanour throughout! Would recommend Chase Evans to anyone looking to rent...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
Best Letting Agent in SE1 
Best Letting Agent in SE1 
