Chase Evans
4.2/5, 872 reviews
76% recommended
84% lettings valuation accuracy
83% lettings fee satisfaction
Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market. show more Chase Evans is an independent estate agency, dedicated to providing the highest levels of service and drawing on more than twenty years of experience in the London property market.

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Latest Reviews

 View all Reviews 872
17th Sep 2024
reviewed by 'Kirsten'
“Great experience having Chase Evans as my lettings agent the past 3 years. Property manager Chanelle Da-Silva was responsive to maintenance ......”
13th Sep 2024
reviewed by 'Dewailly'
“deplorable service no follow up wrong picture of the pace on the website vs reality impossible to get things to ......”
30th Aug 2024
reviewed by 'J.'
“Chanelle Da-Silva is a responsible as well as efficient staff....”
30th Aug 2024
reviewed by 'sean'
“Noel Ng serves as my property manager, she works diligently and responsibly, evidenced by her ability on resolving issues effectively ......”
29th Aug 2024
reviewed by 'K'
“Camille was knowledgeable and guided me every step of the way...”
21st Aug 2024
reviewed by 'Hosum Cheung'
“They helped me find a wonderful place to move to and the process, when compared to my experience with other ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Lettings 84% 83% £270 £4,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
73 17 496 170 6 0 12 1 73 24
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 17:30
  • Sunday: 09:00 - 17:30
Services offered
  • Sales
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Rankings
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Estate agents
Letting agents
Latest Properties

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Chase Evans Branches (view all 7)
Canary Wharf, E14
City & Aldgate, E1
Docklands, E14
Elephant & Castle, SE1
Greenwich, SE10
Head Office, SE1
Pan Peninsula, E14

“Big thank you to Grant and Shahid very profes......”

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May 01,2020
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Grant
By: 'Vagner'
May 01,2020
0 people found
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Big thank you to Grant and Shahid very professional the pair helped me move in very quickly to my apartment no problems will highly recommend...
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“The lettings team were very efficient and k......”

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Apr 28,2020
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Grant
By: 'Dr'
Apr 28,2020
0 people found
this helpful
The lettings team were very efficient and keeping me informed at all stages in finding the right tenant in a short time ,I want to particularly thank Mr Grant Walker and Mr Shahid Miah for their effort in dealing with the process...
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“Quickly found a flat within my budget thanks ......”

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Apr 23,2020
Minithumbup
By: 'Dan'
Apr 23,2020
0 people found
this helpful
Quickly found a flat within my budget thanks to the Chase Evans. recommend if you need somewhere quick and in central London...
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“Crooks and scam artists. Stay Away....”

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Apr 18,2020
Minithumbdown
By: 'Robert'
Apr 18,2020
2 people found
this helpful
More than 2 months after checkout, I am still waiting to get my deposit back, each time I chase I get another rubbish excuse. Over £2,500 is sat with them, no issues from the flat for them to hold onto it, they cant dont want to release ...
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“Disappointing and arrogant customer service!...”

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Apr 08,2020
Minithumbdown
By: 'Angie'
Apr 08,2020
3 people found
this helpful
It's one of the few times that I am writing a bad review in general, unfortunately I couldn't let this go as me and my partner felt not appreciated and mistreated as customers from one of your agents. We were ready to proceed with renting ...
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“ScamTop scam artists , hold deposit, charge......”

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Mar 24,2020
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Adam
By: 'opdlite'
Mar 24,2020
2 people found
this helpful
Scam Top scam artists , hold deposit, charge extortionate fees, inventory checks are rigged. I rented from these scammers 5 years ago, still have flashbacks of the experience....
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“Appalling service. I have been waiting for th......”

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Feb 15,2020
Minithumbdown
By: 'Julia'
Feb 15,2020
2 people found
this helpful
Appalling service. I have been waiting for three months for a simple some maintenance to be done. Chased dozens of times and still no action result. All issues were supposed to be fixed before i moved into the property and was assured it would not ...
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“GREAT SERVICES...”

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Feb 13,2020
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By: 'Liberty'
Feb 13,2020
0 people found
this helpful
Chase Evans provide us with great services, they are very quick to respond and help us with anything we ask regarding our property especially with us being based outside of London. We are very happy with the service Chase Evans deliver to us and will ...
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“ Extremely disappointed with the way we are......”

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Feb 12,2020
Minithumbdown
By: 'Ben'
Feb 12,2020
1 people found
this helpful
 Extremely disappointed with the way we are being treated by Chase Evans. We have not had hot water or heating for five months , and they have zero urgency with getting the problem fixed . Please think twice before renting any properties from this estate agent! ...
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“Barely legal crooks......”

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Feb 06,2020
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By: 'Clive'
Feb 06,2020
4 people found
this helpful
These guys are legal crooks...quick to chase u to pay up on time, but slow on anything that is their responsibility! Staff always changing always delaying any action. No decision on amount or deposit refund 4months after moving out of Landmark E. Tower! Now ...
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“First of all, they don't have professionalism......”

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Jan 31,2020
Minithumbdown
By: 'Satyasheel'
Jan 31,2020
3 people found
this helpful
First of all, they don't have professionalism. You ask them for viewing and they will say it is confirmed then they will say please wait for 5 mins and they will confirm if the viewing is still open or not (this is just before 5 mins of ...
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“ChaseEvans: very very poor service.. they don......”

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Jan 28,2020
Minithumbdown
By: 'ASm'
Jan 28,2020
2 people found
this helpful
ChaseEvans: very very poor service.. they dont respond at all.. house of a very poor quality.. service is non existent. avoid them like plague....
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“We have rented with Chase Evans for 18 months. They have ......”

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Jan 23,2020
Minithumbdown
By: 'Emma'
Jan 23,2020
1 people found
this helpful
We have rented with Chase Evans for 18 months. They have left damp in our property for the entire period, have not tended to the garden (despite the landlord stating the garden would be dealt with at least every 6 months), one worker they sent left a ...
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By: Mioara larie
Jan 23, 2020
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I am an demanding client, I recognize this, I pay as required but I want maximum quality and professionalism. I have tried many real estate agents and agents, but Ahmad is the most professional. He understood and found my right home in 3 days, which others did not succeed in 6 months! Amazing how easy it was for a real estate expert. Thank you very much Ahmad Raza ...

“BEWARE !!!...”

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Nov 25,2019
Minithumbdown
By: 'Francois'
Nov 25,2019
3 people found
this helpful
BEWARE !!! Chase Evans is a very very bad agency. They have good letting team and after when you move to your apartment, they have an UNACCEPTABLE property management. Do not let their agents rent you something because when you will move in it will be ...
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“Rude, disrespectful Agent...”

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Nov 13,2019
Minithumbdown
By: 'Barbara'
Nov 13,2019
1 people found
this helpful
Salesperson Alexandre Chapalian is one the worst, rudest agent in E14. He got really upset after I didnt raise my offer and he started sending me insulting emails. I have never come across anyone like that before. Avoid them at any cost. They are overpricing ...
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By: Ms duley
Nov 27, 2019
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02038692898 - Called this office and spoke to Jason who was very rude and unprofessional. I would never go through this company ever again as the staff clearly don't understand a thing! ...

“33 Plymouth Wharf - Claudio and Carol - do no......”

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Nov 01,2019
Minithumbdown
By: 'Luke'
Nov 01,2019
3 people found
this helpful
33 Plymouth Wharf - Claudio and Carol - do not rent from them. Chase Evans tool a holding deposit of £300 and never removed the property from the market. The property had rats coming into the toilet and sewage backing into the shower. All of the furniture ...
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“Secure tenants within reasonable time frameK......”

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Sep 09,2019
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Lauren
By: 'Joselyn'
Sep 09,2019
0 people found
this helpful
Secure tenants within reasonable time frame Keep good statement of accounts Prompt response to queries. Well done. Keep it up. Helpful and responsible....
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“I just moved in and no one has been helpful r......”

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Sep 04,2019
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Chanelle
By: 'Anna'
Sep 04,2019
1 people found
this helpful
I just moved in and no one has been helpful regarding the heating and water. No one has answered and every time I contact them for a question or contact my property manage I am treated very rudely. I would not recommend....
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“Stay Away...”

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Aug 09,2019
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Shahid
By: 'Michael'
Aug 09,2019
6 people found
this helpful
Avoid at all costs. Moved into an apartment that had urine stained bedding and mattress that the landlord won't replace (after 30 emails/calls back and fourth they agreed to a steam cleaning of the mattress), faeces left in the toilet, fixtures falling off, dirt everywhere ...
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“Terrible experience. I chose an apartment and paid its reservation ......”

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Jul 29,2019
Minithumbdown
By: 'Customer'
Jul 29,2019
4 people found
this helpful
Terrible experience. I chose an apartment and paid its reservation deposit 2 months before the move in date. 4 days before moving in, the agent I was working with tells me that they have given my apartment to someone else. It was a clear contract breach which ...
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“If I could give no stars I would. The incompe......”

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Jun 27,2019
Minithumbdown
By: 'Felicity'
Jun 27,2019
6 people found
this helpful
If I could give no stars I would. The incompetence and unprofessionalism of this company are unfathomable! Everything was great until we gave them our money. The day we went to move the there were no keys and the parking space that was specified in ...
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“Pan Peninsula letting and sale...”

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Jun 02,2019
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Lauren
By: 'Rob'
Jun 02,2019
1 people found
this helpful
I used Chase Evans lettings for over 10 years finding them to be very professional and easy to deal with. During this time I hardly had any void periods. Lauren was always thorough and extremely efficient in dealing with any concerns. I recently sold the apartment ...
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“Dishonest, unethical and incompetent...”

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May 08,2019
Minithumbdown
By: 'Consumer'
May 08,2019
6 people found
this helpful
One of the worst firm of managing agents which I have ever encountered in the world of renting. The problems with this firm go all the way to the top of Senior Management at Chase Evans. It's time the UK Regulators sorted out these cowboys ...
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Comment on agent fees
Will try and milk you for all they can and will incessantly lie to you in relation to your tenancy deposit to retain the money in their bank account for as long as possible.
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“GREAT SERVICE...”

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Apr 19,2019
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Lauren
By: 'Anna'
Apr 19,2019
0 people found
this helpful
I met Lauren back in 2017, when she had helped me moved to a brand new apartment/building, dealing with the initial contract and all the others logistics. Over the last three years she has helped me with the tenancy renewal, even though she wasn't assigned ...
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Comment on agent fees
Fine. Standard
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“They take our money and we need to constantly chase them...”

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Apr 03,2019
Minithumbdown
By: 'Sara'
Apr 03,2019
3 people found
this helpful
We've moved to one of their apartments a year ago and every time we have a problem with the utilities we have to chase them for a week. This time our washing machine won't open the door and it has clothes with water inside so ...
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Comment on agent fees
Extremely unreasonable
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“Never...”

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Apr 02,2019
Minithumbdown
By: 'AJ'
Apr 02,2019
4 people found
this helpful
It's been two months of chasing the tenancy deposit, and I have finally learnt that I need to raise a dispute. The inventory checkout report has listed items as missing because the were were moved one foot from their checkin location. In my 8 years of ...
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Comment on agent fees
Bad
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“Chase Evans at Pan Peninsula...”

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Mar 19,2019
Minithumbup
By: 'NIgel'
Mar 19,2019
0 people found
this helpful
The team at CE have looked after the letting of my property at PP since it was built and have provided consistently good service, both letting and managment. As I live overseas, I am reliant on CE to monitor the position as regards the letting ...
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Comment on agent fees
I am happy with the fees charged for the services offered.
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“Bad service and very rude...”

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Mar 05,2019
Minithumbdown
By: 'SUK'
Mar 05,2019
3 people found
this helpful
We had so many problems with this company while we were tenants. They did not address to any of the issues on time. Property maintenance was very poor and no response to calls and mails even after reporting critical issues. However we finished out tenancy ...
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Comment on agent fees
Bad agent fees for the service provided.
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“DEPOSIT FRAUD...”

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Feb 28,2019
Minithumbdown
By: 'Selin'
Feb 28,2019
2 people found
this helpful
They have stalled and stalled me for months! I could not get my deposit in any way. After 9 months, they released a compensation amount and promised to follow the rest. BUT THEY DID NOT. THIS IS A COMPLETE FRAUD. I have emailed for thousands of ...
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“Terrible, unprofessional...”

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Jan 22,2019
Minithumbdown
By: 'Hao'
Jan 22,2019
5 people found
this helpful
Chase Evans has failed to provide inventory 3 months after the tenants moved in. Totally lack of communication, no reply to emails on many occasions. I paid full service and hidden charges - they have authorised tenants to replace a large broken window on 7th floor ...
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Comment on agent fees
It’s too much as they don’t do what they are paid for.
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure available.

Awards won by Chase Evans

Regional Awards won by Chase Evans

Individual Branch Awards

London, SE1

London, SE10

London, E14



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