Chase Buchanan
4.8/5, 882 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction
Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham ... show more Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.


Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.


Why move to Richmond borough in London ?

Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.

Contact Us

Latest Reviews

 View all Reviews 882
10th Oct 2024
reviewed by 'Derek Habgood'
“A few year's ago I sold my property with chase Buchanan. I remembered that the staff were professional and the ......”
25th Jul 2024
reviewed by 'Mr L.'
“5 Stars - Brilliant streamlined service from viewings to signing for my keys! Friendly & Supportive Staff....”
23rd May 2024
reviewed by 'Michael'
“Excellent first class service from Danny and the team, from start to finish. Having had a very poor experience with ......”
27th Mar 2024
reviewed by 'John'
“I was well looked after by Chase Buchanan's Danny Hicks and Daniel Johns. They sold my property and were also ......”
15th Feb 2024
reviewed by 'Gela'
“An outstanding service in a very challenging sales from Morgan Senior. A genuine kind hearted, knowledgeable and professional person. Thank ......”
9th Feb 2024
reviewed by 'Maya'
“Great job done by Lorenc ! He was extremely helpful and supportive finding my lovely home . Strongly recommended agent !Thank you ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £42,000 £20,800,000
Lettings 95% 94% £340 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
168 6 366 24 177 4 108 7 16 6
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:30 - 16:30
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
Advertise on
Members of
NAEA ARLA
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   28
View more properties
Chase Buchanan Branches (view all 8)
Hampton Hill, TW12
Isleworth, TW7
Residential Concierge, TW12
Richmond, TW9
St Margarets, TW1
Teddington, TW11
Twickenham Lettings, TW1
Twickenham Sales, TW1

“Professional and efficient estate agents. Jade dealt with all our ......”

Share on :
Feb 13,2017
Minithumbup
claim your profile
Jade
By: 'Lily'
Feb 13,2017
0 people found
this helpful
Professional and efficient estate agents. Jade dealt with all our enquirys and wishes in a timely manner and secured us a lovely flat. Jade communicates on our behalf with the landlord everything has always been seamless....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“After initially down valuing my property we agreed on a ......”

Share on :
Feb 13,2017
Minithumbup
claim your profile
Kris
By: 'Marius'
Feb 13,2017
0 people found
this helpful
After initially down valuing my property we agreed on a higher advertising figure and within weeks Chase Buchanan managed to secure a sale of my property. I have been kept up to date with the whole process so overall good experience with Steve & Kris. The ...
read full review
Comment on agent fees
Chase Buchanan were the most flexible on their fees comparing with other agents in Isleworth so good value for money!
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was very satisfied with how my rental property search ......”

Share on :
Feb 05,2017
Minithumbup
By: 'SG'
Feb 05,2017
0 people found
this helpful
I was very satisfied with how my rental property search was handled from start to finish. Lucy showed me a good selection of properties, all meeting most my requirements. When I had chosen the one it was all handeled quickly and swift. Thanks...
read full review
Comment on agent fees
In line with London rates
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jade was very accommodating when we contacted Chase Buchanan about ......”

Share on :
Feb 02,2017
Minithumbup
claim your profile
Jade
By: 'Alexander'
Feb 02,2017
0 people found
this helpful
Jade was very accommodating when we contacted Chase Buchanan about renting a property. She was quick and responded quickly, even allowing a last minute viewing to finalize a deal on the property....
read full review
Comment on agent fees
Rates are standard to greater London, if not cheaper than other agents we dealt with.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I am grateful to Abdul for taking the initiative in ......”

Share on :
Feb 02,2017
Minithumbup
claim your profile
Jenna
By: 'Paul'
Feb 02,2017
0 people found
this helpful
I am grateful to Abdul for taking the initiative in contacting me about my property recently coming onto the market, albeit with another agent. His willingness to abide by my timescales resulted in a positive outcome. Jenna accompanied the prospective tenants on their first visit ...
read full review
Comment on agent fees
No-one likes paying fees. I am content with the fees agreed with Abdul.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Lucy has been very helpful in finding me two flats.......”

Share on :
Feb 01,2017
Minithumbup
By: 'GS'
Feb 01,2017
0 people found
this helpful
Lucy has been very helpful in finding me two flats. She understood very quickly what I was looking for and did not waste hers or my time by showing flats that would have not been a good choice for me. The whole process was quick ...
read full review
Comment on agent fees
In line with other fees
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Huge thank you to Jenna who helped us with all ......”

Share on :
Feb 01,2017
Minithumbup
claim your profile
Jenna
By: 'SS'
Feb 01,2017
0 people found
this helpful
Huge thank you to Jenna who helped us with all we needed to rent a property. She is very nice and friendly and made process of moving much easier. for us....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Excellent and quick service. Very pleased. Got the flat I ......”

Share on :
Jan 31,2017
Minithumbup
By: 'Doddy'
Jan 31,2017
0 people found
this helpful
Excellent and quick service. Very pleased. Got the flat I wanted at the right price. Would thoroughly recommend Lucy to all....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Jenna & Abdul were very friendly, helpful and very efficient in ......”

Share on :
Jan 28,2017
Minithumbup
claim your profile
Jenna
By: 'Callum'
Jan 28,2017
0 people found
this helpful
Jenna & Abdul were very friendly, helpful and very efficient in helping finding our home. Minimal effort required from our side as they have handled it all for us. Very easy and stress free experience. Will definitely recommend to others....
read full review
Comment on agent fees
Fees were reasonable and billed as expected
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We just completed a sale of a flat with sole ......”

Share on :
Jan 18,2017
Minithumbup
claim your profile
Sophie
By: 'Kristina'
Jan 18,2017
0 people found
this helpful
We just completed a sale of a flat with sole agent CB Isleworth. They provided accurate cost estimate, found a buyer in very short time and have been proactive and helpful all the way through the sale, which wasn't completely straight forward. All this with ...
read full review
Comment on agent fees
The best rate we got offered, very competitive.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“We sold our house through the team in Twickenham and ......”

Share on :
Jan 11,2017
Minithumbup
claim your profile
Kristian
By: 'Sarah'
Jan 11,2017
0 people found
this helpful
We sold our house through the team in Twickenham and bought our new home at the same time. We have the most amazing experience, we had a very long sales cycle of well over a year and the team stuck with us throughout this time. ...
read full review
Comment on agent fees
Competitive and worth every penny
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Chase Buchanan
Jan 14, 2017
View all comments (1)
Thanks Sarah & Mark for your kind review, it's great to hear such positive feedback about our Twickenham office. We hope you have many happy years in your new home, but when the time comes to move again, you know where we are. Regards, Chase Buchanan ...

“We have had a very positive experience selling our flat ......”

Share on :
Jan 03,2017
Minithumbup
claim your profile
Chris
By: 'Huw'
Jan 03,2017
0 people found
this helpful
We have had a very positive experience selling our flat with Chase Buchanan. From start to finish they have been professional, hard working and have given us very good advice through the process. We have come across both good and not so good agents whilst ...
read full review
Comment on agent fees
Fees were not the cheapest (1.25% + VAT) but felt they were good value given the service
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Hi Huw & Sarah, Thank you very much for your lovely review, we are very proud of our service & staff and it's always nice to hear such positive comments. We hope you enjoy your new home and that we can help you again in the future. Regards, Chase Buchanan ...

“I would highly recommend Chase Buchanan as a Letting Agent. ......”

Share on :
Dec 30,2016
Minithumbup
By: 'Emma'
Dec 30,2016
0 people found
this helpful
I would highly recommend Chase Buchanan as a Letting Agent. On two occasions they stepped up to help me market my house in alternative circumstances. I found them helpful and polite and I thank them for the time....
read full review
Comment on agent fees
Market rate.
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Hi Emma, We are very pleased to hear that our Twickenham office were able to help you again and that you found them so helpful. Thanks for taking the time to write your review. Regards, Chase Buchanan ...

“Both Jenna and Abdul were extremely helpful, efficient and friendly ......”

Share on :
Dec 29,2016
Minithumbup
claim your profile
Jenna
By: 'Abi'
Dec 29,2016
0 people found
this helpful
Both Jenna and Abdul were extremely helpful, efficient and friendly and went above and beyond to find us a property that we loved....
read full review
Comment on agent fees
Good
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Many thanks Abi, for posting your comments, we hope you will be very happy in your new home. Regards, Chase Buchanan ...

“Very friendly and helpful staff. Showed us some great properties ......”

Share on :
Dec 28,2016
Minithumbup
claim your profile
Jenna
By: 'Tim'
Dec 28,2016
1 people found
this helpful
Very friendly and helpful staff. Showed us some great properties including our new home. Even when we had some issues they were quickly sorted out and our move went ahead smoothly....
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Hi Tim, We are very happy to know that you found both Abdul & Jenna so friendly and hope you enjoy your new home. Regards, Chase Buchanan ...

“If you are looking for a great real estate agent ......”

Share on :
Dec 22,2016
Minithumbup
By: 'Jerome'
Dec 22,2016
0 people found
this helpful
If you are looking for a great real estate agent that will take care of all your needs, Lorenc is the guy for you! We where in a relocation process to the UK with a dog, a bad way to start a property search, but ...
read full review
Comment on agent fees
good
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Hi Jerome, Many thanks for posting your comments, it's always nice to hear such positive reviews and we hope you enjoy your new home, plus the wonderful parks for dog walks nearby. Regards, Chase Buchanan ...

“I have been so impressed with the amazing work of ......”

Share on :
Dec 16,2016
Minithumbup
By: 'Claire'
Dec 16,2016
1 people found
this helpful
I have been so impressed with the amazing work of Abdul & Jenna in helping us to secure the rental property we desperately wanted. They have been so supportive & conscientious in their efforts to help us & honestly couldn't have done more....
read full review
Comment on agent fees
Entirely appropriate fee considering the work that was involved
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Hi Claire, Many thanks for your lovely comments, we are very proud of our service and are pleased to hear that Abdul & Jenna found you a new home. Regards, Chase Buchanan ...

“Abdul and Jenna were fantastic in securing tenants for us ......”

Share on :
Dec 15,2016
Minithumbup
By: 'Priya'
Dec 15,2016
1 people found
this helpful
Abdul and Jenna were fantastic in securing tenants for us quickly. They were both extremely helpful, and easy to talk to. Pleasure to work with!...
read full review
Comment on agent fees
Reasonable
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Chase Buchanan
Jan 03, 2017
View all comments (1)
Hi Priya, We are very pleased that you found Abdul & Jenna so helpful and thank you for taking the time to comment. Regards, Chase Buchanan, Isleworth Lettings ...

“A very nice experience indeed. Sophie ensured that she was ......”

Share on :
Dec 12,2016
Minithumbup
claim your profile
Sophie
By: 'Tarun'
Dec 12,2016
1 people found
this helpful
A very nice experience indeed. Sophie ensured that she was on top of everything right from the beginning to the end of the transaction. Timely responses and very professional attitude....
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Both were committed to finding me a new home and ......”

Share on :
Dec 09,2016
Minithumbup
claim your profile
Jenna
By: 'Mel'
Dec 09,2016
1 people found
this helpful
Both were committed to finding me a new home and in a short space of time showed many different properties. I'm happy...
read full review
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“I was really happy with chase buchanans customer service. After ......”

Share on :
Dec 08,2016
Minithumbup
claim your profile
Chelsea
By: 'Nat'
Dec 08,2016
0 people found
this helpful
I was really happy with chase buchanans customer service. After viewing a few properties with different estate agents Chase Buchanan were the only one to call back and discuss the properties I viewed and offer other similar properties I may not have considered. Thanks...
read full review
Comment on agent fees
Average
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Both the above worked really hard to secure sale at ......”

Share on :
Dec 08,2016
Minithumbup
claim your profile
Sophie
By: 'MDP1'
Dec 08,2016
1 people found
this helpful
Both the above worked really hard to secure sale at the right price. Despite odd set back kept me informed at all times with honest feedback....
read full review
Comment on agent fees
Competitive.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“From the moment I viewed the house I fell in ......”

Share on :
Dec 08,2016
Minithumbup
Staff profile picture
Danny
By: 'Holly'
Dec 08,2016
1 people found
this helpful
From the moment I viewed the house I fell in love with, to today's thrilling exchange, Dawn has been patient, knowledgeable, diligent, kind, funny and a pleasure to deal with. She so kindly showed my entire family round, returned with us to measure up, and ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Michael Peacock
Dec 09, 2016
View all comments (1)
Thank you Holly for your kind words, it's great to hear such positive feedback on Dawn & Danny. I hope you enjoy your house for many years to come, you know where we are when you need us, Thanks again, Michael Peacock, Director, ...

“Very patient and very well versed in their properties. Found ......”

Share on :
Dec 02,2016
Minithumbup
By: 'Ruby'
Dec 02,2016
0 people found
this helpful
Very patient and very well versed in their properties. Found a place that's Great location and ideal for me....
read full review
Comment on agent fees
Exactly what they said
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Chase Buchanan
Dec 06, 2016
View all comments (1)
Hi Ruby, Thank you for your comments, we are very pleased that Lucy & Christina found you your ideal home. ...

“This is our second home rental with Chase and specifically ......”

Share on :
Dec 01,2016
Minithumbup
By: 'Jacob'
Dec 01,2016
0 people found
this helpful
This is our second home rental with Chase and specifically with Lorenc. Though we had to move out of our first house a bit unexpectedly, Chase was very quick in helping us find a new home that was to our liking. I highly recommend Lorenc ...
read full review
Comment on agent fees
On the higher side
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Chase Buchanan
Dec 06, 2016
View all comments (1)
Hi Jacob, We are delighted that you have used Chase Buchanan twice now and that the Twickenham team were able to find you a new home so quickly. Thank you for your comments. ...

“Dawn headed a team for our purchase close to the ......”

Share on :
Dec 01,2016
Minithumbup
By: 'jdacosta'
Dec 01,2016
1 people found
this helpful
Dawn headed a team for our purchase close to the stamp duty rise. Through hers and the Chase team's tireless coordination and efforts we managed to get this completed on the day of the deadline despite obstructions from the surveyors and our own mortgage provider. ...
read full review
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: Chase Buchanan
Dec 08, 2016
View all comments (1)
Thank you for your positive comments, we are very pleased to hear that you found Dawn so impressive and that she helped you through your purchase so successfully. We are very proud of our sales and lettings team at Richmond and delighted that they could help you. ...

“I bought a house through Chase Buchanan then sold my ......”

Share on :
Dec 01,2016
Minithumbup
claim your profile
Kris
By: 'Dazzler'
Dec 01,2016
1 people found
this helpful
I bought a house through Chase Buchanan then sold my old house through them, and their knowledge of the local market was absolutely first rate. I'm certain that I'd have had a much harder time with another agent, and they also gave us advice at ...
read full review
Comment on agent fees
Reasonable fees, billed exactly as agreed in advance
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“In terms of property search , letting agents were extremely helpful ......”

Share on :
Nov 30,2016
Minithumbup
By: 'sal'
Nov 30,2016
0 people found
this helpful
In terms of property search , letting agents were extremely helpful and polite.chase Buchanan Twickenham branch agents helped me out in every way ....
read full review
Comment on agent fees
I was dealing with Lorenc Denizi and he found me a very nice property and I am really grateful to him. He was very helpful.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Throughout the process the two of them were extremely professional ......”

Share on :
Nov 29,2016
Minithumbup
By: 'Ayoola'
Nov 29,2016
1 people found
this helpful
Throughout the process the two of them were extremely professional and courteous. Even when workmen delayed them, they were not stroppy or petulant which showed good temperament. They were efficient and punctual. Having had my property on the market for almost 10 weeks with no success, ...
read full review
Comment on agent fees
Great
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes

“Chase Buchanan are a knowledgeable, friendly and most importantly an ......”

Share on :
Nov 24,2016
Minithumbup
By: 'Cassie'
Nov 24,2016
0 people found
this helpful
Chase Buchanan are a knowledgeable, friendly and most importantly an effective local agent. After becoming increasingly frustrated with negative market feedback from other agents in the area I turned to Chase to assist with the let of a cottage that had previously been with an ...
read full review
Comment on agent fees
Very good and management fees are deducted monthly.
Feature review Comments (0) Report abuse Print review
Was this helpful? Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley


Find the Best Agent to
Sell or Rent Your Home

Search by
Useful information
About allAgents
For agents
Facebook Twitter YouTube Instagram LinkedIn