Chase Buchanan
4.8/5, 881 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction
Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham ... show more Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.


Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.


Why move to Richmond borough in London ?

Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.

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Latest Reviews

 View all Reviews 881
25th Jul 2024
reviewed by 'Mr L.'
“5 Stars - Brilliant streamlined service from viewings to signing for my keys! Friendly & Supportive Staff....”
23rd May 2024
reviewed by 'Michael'
“Excellent first class service from Danny and the team, from start to finish. Having had a very poor experience with ......”
27th Mar 2024
reviewed by 'John'
“I was well looked after by Chase Buchanan's Danny Hicks and Daniel Johns. They sold my property and were also ......”
15th Feb 2024
reviewed by 'Gela'
“An outstanding service in a very challenging sales from Morgan Senior. A genuine kind hearted, knowledgeable and professional person. Thank ......”
9th Feb 2024
reviewed by 'Maya'
“Great job done by Lorenc ! He was extremely helpful and supportive finding my lovely home . Strongly recommended agent !Thank you ......”
28th Jan 2024
reviewed by 'Tony'
“We received a personal and proactive service from Chase Buchanan. With their insight and expertise they were able to organise ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £42,000 £20,800,000
Lettings 95% 94% £750 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
167 6 366 24 177 4 108 7 16 6
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:30 - 16:30
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
NAEA ARLA
Rankings
Overall
Estate agents
Letting agents
Latest Properties to Rent   28
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Chase Buchanan Branches (view all 8)
Hampton Hill, TW12
Isleworth, TW7
Residential Concierge, TW12
Richmond, TW9
St Margarets, TW1
Teddington, TW11
Twickenham Lettings, TW1
Twickenham Sales, TW1

“Jenna was superb, helpful and very professional. I thoroughly enjoyed ......”

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Mar 21,2017
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Jenna
By: 'Matilde'
Mar 21,2017
1 people found
this helpful
Jenna was superb, helpful and very professional. I thoroughly enjoyed communicating with her and meeting her. She was always available and ready to help or answer any queries I could possibly have....
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Comment on agent fees
Personally, I think the fees (I'm not sure if they are agent or agency fees) were quite high.
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“As always the team made the whole process quick and ......”

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Mar 17,2017
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Lianne
By: 'Corprop'
Mar 17,2017
0 people found
this helpful
As always the team made the whole process quick and straight forward, with a tenant being found within the 1st week. The property was only empty for five days due to maintenance works. I would and have recommend Chase Buchanan to a number of people....
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Comment on agent fees
The fees are good for the level of service and success that is given.
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“Very pleased with the service that is provided by Chase ......”

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Mar 14,2017
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Aiden
By: 'The'
Mar 14,2017
0 people found
this helpful
Very pleased with the service that is provided by Chase lettings in Twickenham over the years. Again have just re-let property and as always the tenants have been well selected and vetted. I am always kept informed by Aiden and Lorenc. Very happy landlord....
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Comment on agent fees
Good
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“Chase Buchanan has provided us with a truly helpful and ......”

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Mar 14,2017
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Aiden
By: 'Emma'
Mar 14,2017
0 people found
this helpful
Chase Buchanan has provided us with a truly helpful and professional service and are always very friendly. We've had great support from both the Lettings office and the concierge team. New tenants have been found promptly and paperwork provided in a timely manner. We have ...
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Comment on agent fees
Reasonable
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“Great service. Efficient, friendly and very helpful. The follow up ......”

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Mar 02,2017
Minithumbup
By: 'Simon'
Mar 02,2017
0 people found
this helpful
Great service. Efficient, friendly and very helpful. The follow up has also been very good and I am being kept updated regularly....
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“We received excellent support from Jade during our property search. ......”

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Mar 02,2017
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Jade
By: 'Iain'
Mar 02,2017
0 people found
this helpful
We received excellent support from Jade during our property search. She identified a good range of apartments that met our criteria and quickly closed negotiations on the one we wanted....
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Comment on agent fees
No adverts comments.
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“Well, it was my first viewing and from the first ......”

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Mar 02,2017
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Jenna
By: 'Us'
Mar 02,2017
1 people found
this helpful
Well, it was my first viewing and from the first moment I felt relaxed and confident. All of these good things were coming from Jenna, a pleasant, cheerful person! She did a very good job, even if we were, maybe, a little cheeky asking for ...
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Comment on agent fees
Market price, so nothing to worry about!
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“Thank you for making the process of finding new tenants ......”

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Mar 01,2017
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By: 'Anonymous'
Mar 01,2017
0 people found
this helpful
Thank you for making the process of finding new tenants easy and quick. Your staff are always helpful and polite....
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Comment on agent fees
Average
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“Great local agent! Have used Chase Buchanan to let my ......”

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Mar 01,2017
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By: 'MEM'
Mar 01,2017
0 people found
this helpful
Great local agent! Have used Chase Buchanan to let my property for the past 5 years and will continue to use them. They are extremely helpful, knowledgeable and easy to communicate with, always keeping me in the loop!...
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“From first conversation with the experienced Aidan through to concierge ......”

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Mar 01,2017
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By: 'SLM'
Mar 01,2017
0 people found
this helpful
From first conversation with the experienced Aidan through to concierge with Chloe, overall experience with CB was a real positive one. I generally have a negative viewpoint when it comes to agents these days, however CB stand alone at the top. The best service ive ...
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Comment on agent fees
As expected given the market, however could perhaps be more competitive.
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“We sold our house through Chase Buchanan and Nick and ......”

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Feb 28,2017
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Kristian
By: 'Emma'
Feb 28,2017
0 people found
this helpful
We sold our house through Chase Buchanan and Nick and his team were professional and very efficient throughout. Communication following viewings was excellent and they were proactive in finding potential buyers. All in all, a great experience...
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Comment on agent fees
Reasonable fees - you get what you pay for.
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“All the staff at this branch were courteous andhelpful. They ......”

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Feb 28,2017
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By: 'maureen'
Feb 28,2017
0 people found
this helpful
All the staff at this branch were courteous and helpful. They knew me and welcomed me. Buying and selling on my own I was extremely grateful for their help with the sales but they also helped me even after completion and are still helping me ...
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Comment on agent fees
good
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“Lucy was very professional from start to finish, kept me ......”

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Feb 28,2017
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By: 'Brian'
Feb 28,2017
0 people found
this helpful
Lucy was very professional from start to finish, kept me updated until I moved in. Also concierge team made all the transaction go through smoothly....
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Comment on agent fees
Good
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“Very easy and straightforward to book the property viewings, Lorenc ......”

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Feb 27,2017
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By: 'Nancy'
Feb 27,2017
0 people found
this helpful
Very easy and straightforward to book the property viewings, Lorenc had a great understanding of what we were looking for and the property he recommended was perfect for us. Both Lorenc and Aiden are friendly and helpful and went out of their way to secure ...
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Comment on agent fees
The fees are higher than we expected and in comparison with some of the other agents in the area.
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“When looking for a property in the Twickenham area I ......”

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Feb 27,2017
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By: 'KAREEM'
Feb 27,2017
0 people found
this helpful
When looking for a property in the Twickenham area I went to all the Letting agents on the high street and none of them could help me like Chase Buchanan. My initial rapport with Aiden was great. He was honest about what was available on ...
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“Thank you so much for the excellent customer service from ......”

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Feb 25,2017
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By: 'John'
Feb 25,2017
0 people found
this helpful
Thank you so much for the excellent customer service from chase Buchanan in Twickenham. Lorenc was so helpful at setting up a property search and found me the perfect rental for me on my first day of viewings after seeing 7 properties during the day cb ...
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Comment on agent fees
Good
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“I would highly recommend Chase Buchanan lettings. They were sensitive ......”

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Feb 24,2017
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By: 'Stuart'
Feb 24,2017
0 people found
this helpful
I would highly recommend Chase Buchanan lettings. They were sensitive to my needs during a challenging time for me, ensuring the process of moving was smooth and straightforward. Overall, their service and communication was excellent, and Lorenc in particular was very helpful....
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“We had a great house hunting experience with Renee. Renee ......”

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Feb 23,2017
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By: 'Vinod'
Feb 23,2017
0 people found
this helpful
We had a great house hunting experience with Renee. Renee clearly understood our requirements and provided us with suitable (and great) options. We have already recommended Chase Buchanan and Renee to our friends....
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“I've had a very pleasant and efficient service.Both ladies ......”

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Feb 23,2017
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Breda
By: 'sue'
Feb 23,2017
0 people found
this helpful
I've had a very pleasant and efficient service.Both ladies have always been very helpful.The tenant was found and checked out very quickly....
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Comment on agent fees
reasonable
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“I was very limited on time when looking for property ......”

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Feb 23,2017
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By: 'Maha'
Feb 23,2017
0 people found
this helpful
I was very limited on time when looking for property to let. CB Twickenham were very responsive and supportive. Lorenc was very respectful of my need for urgency and ensured a smooth and easy process that enabled me to complete all requirements despite my crazy ...
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“We are very happy with Jenna. She was professional , nice ......”

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Feb 22,2017
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Jenna
By: 'Mariusz'
Feb 22,2017
0 people found
this helpful
We are very happy with Jenna. She was professional , nice and very helpful. We would like to recommended her as a great agent....
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“Friendly, professional, hard working and efficient. Excellent at providing feed ......”

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Feb 22,2017
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By: 'Nt'
Feb 22,2017
0 people found
this helpful
Friendly, professional, hard working and efficient. Excellent at providing feed back from viewings. Kept us in touch regularly to make sure we were up to date with details of the sale. Ensured that buyers kept to agreed timescale....
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Comment on agent fees
Fees were fair
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“I got in touch with the Richmond branch during the ......”

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Feb 22,2017
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By: 'Alessia'
Feb 22,2017
0 people found
this helpful
I got in touch with the Richmond branch during the week end asking for an early viewing on Tuesday morning. Renee contacted me first thing on Monday morning and our initial exchange was very nice. I was impressed with her efficiency and professionalism. I work ...
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“Both Jenna and Abdul have been very professional; they have ......”

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Feb 20,2017
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Jenna
By: 'BKR'
Feb 20,2017
0 people found
this helpful
Both Jenna and Abdul have been very professional; they have been very kind and have answered all my questions/requests really fast....
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Comment on agent fees
I must say that I find fees expensive. In fact, I have seen there is a "renewal fee". In 4 years living as a teenant is this country, I have never been asked to pay for renewing a tenancy contract. The fees are the only reason why my overall rating is not 5.
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“Abdul, assisted by Jenna, delivered a first class service. The ......”

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Feb 17,2017
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By: 'Nevinp'
Feb 17,2017
0 people found
this helpful
Abdul, assisted by Jenna, delivered a first class service. The market was slow and my property was equally as slow moving- both Abdul and Jenna kept me posted regularly and offered advice on how to proceed. Very professional, comprehensive and clearly well trained staff members. ...
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Comment on agent fees
Market rate
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“We are very thankfull for Jenna, she was very profesionall, ......”

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Feb 17,2017
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Jenna
By: 'Anna'
Feb 17,2017
0 people found
this helpful
We are very thankfull for Jenna, she was very profesionall, helpfull and open person. She explained to us eveything very clearly.;) We would like to thank her....
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“I am very thankfull for Jenna. Jenna and Abdul were ......”

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Feb 17,2017
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Jenna
By: 'Bob'
Feb 17,2017
0 people found
this helpful
I am very thankfull for Jenna. Jenna and Abdul were very profesionall, helpfull and answered all my questions. They explained everything clearly....
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Comment on agent fees
The agent's fee is ok, maybe it could be a bit cheaper.
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“Very happy with service from Jenna and Abdul. Accommodated request ......”

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Feb 15,2017
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Jenna
By: 'Jesse'
Feb 15,2017
0 people found
this helpful
Very happy with service from Jenna and Abdul. Accommodated request to negotiate on fees and kept fully informed during process, successful in securing suitable tenants. Prompt in calling back and responding to questions. Very good customer service...
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Comment on agent fees
For London...not bad
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“Many thanks to the team! I am very pleased with ......”

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Feb 14,2017
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By: 'AO'
Feb 14,2017
0 people found
this helpful
Many thanks to the team! I am very pleased with the service, quite professional and proactive too! I will recommend this Agent anytime....
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Comment on agent fees
Good
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“Professional and efficient estate agents. Jade dealt with all our ......”

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Feb 13,2017
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Jade
By: 'Lily'
Feb 13,2017
0 people found
this helpful
Professional and efficient estate agents. Jade dealt with all our enquirys and wishes in a timely manner and secured us a lovely flat. Jade communicates on our behalf with the landlord everything has always been seamless....
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley


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