96% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction
Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham ...
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Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.
Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.
Why move to Richmond borough in London ?
Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.
Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.
Why move to Richmond borough in London ?
Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.
Latest Reviews
View all Reviews 881
25th Jul 2024
reviewed by 'Mr L.'
23rd May 2024
reviewed by 'Michael'
27th Mar 2024
reviewed by 'John'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 99% | £42,000 | £20,800,000 |
| Lettings | 95% | 94% | £750 | £3,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 167 | 6 | 366 | 24 | 177 | 4 | 108 | 7 | 16 | 6 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
May 23,2017
May 23,2017
0
people found
this helpful
this helpful
Dawn was great. Super helpful and responsive. No matter what you ask, she always gets you an answer quick. Sale of the property went through as smoothly as possibly with Dawn's help....
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May 23, 2017
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Dear Mark, thank you for your kind words. We couldn't agree more! Dawn is a great asset to our team and always puts 100% effort into all she does. Thanks again, we hope to help you again in the future! ...
May 20,2017
May 20,2017
1
people found
this helpful
this helpful
Chase Buchanan has provided excellent advice and service culminating in the successful sale of three flats in 2016/2017.
Dawn is a very good negotiator, keeping everyone informed during sales process, ensuring a successful outcome for both purchaser and vendor, and pursuing details to be finalised.
The ...
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Comment on agent fees
Competitive
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May 22, 2017
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(1)
Thank you for submitting this wonderful review regarding our Richmond Office. We pride ourselves on customer service and always try our best to help make the process' of moving home that little bit easier so your words were great to read on a Monday morning! Thank you! ...
May 10,2017
May 10,2017
0
people found
this helpful
this helpful
Chase have done a superb job of marketing my property. It was sold within two weeks. They were very professional and kept me informed at every step of the process. In particular, Ricky Bajwa went above and beyond to ensure the best possible result. Christina ...
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Comment on agent fees
Good
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May 11, 2017
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Thank you ever so much for your kind review Mr Singh. We are delighted that your property was sold quickly to suit your needs and that you felt fully informed throughout the process. If we can be of any assistance in the future, please do not hesitate to get in touch! ...
May 10,2017
May 10,2017
0
people found
this helpful
this helpful
We are extremely pleased with the service we received from Chase Buchanan. From the day of viewing till move in, everthing was taken cared of in orderly manner. Extremely good service! Super highly recommended. Keep up the the brilliant work!...
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Comment on agent fees
Good
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May 10, 2017
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Hi Saqib,
Thank you so much for your glowing review of Chase Buchanan Isleworth. It is great to hear that the process what smooth for you from start to finish. Should you need any assistance again please do not hesitate to get in touch! ...
May 09,2017
May 09,2017
0
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this helpful
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I was very happy with the service offered from Chase. Jenna was extremely friendly and helpful considering this is my first time renting....
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Comment on agent fees
good
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May 10, 2017
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Hi,
Thank you for your review of Chase Buchanan Isleworth, in particular your kind words about Jenna. We are so glad she helped you find a property and ease the daunting process of renting for the first time! Should you need any help again please do not hesitate to get in touch! ...
May 03,2017
May 03,2017
0
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this helpful
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We had a great experience buying a property from Dawn at Chase Buchanan. She helped us move the process along at every stage. In fact, I don't think we would have completed without Dawn's help....
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N/A
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May 03, 2017
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Hi Mr Howard,
We are delighted Dawn helped you buy a property and that you felt she was great. Thank you so much for taking the time out to tell us your thoughts on the help Dawn provided.
We hope to help you again in the future. ...
May 03,2017
May 03,2017
0
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this helpful
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From the first contact to the final process Abul has been excellent, the service he has provided has been excellent, very happy....
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Comment on agent fees
Reasonable
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May 03, 2017
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Hi Nick,
Thank you ever so much for your review. We are delighted that you are happy with the service you received from us. Should you need our help again please do not hesitate to get in touch! ...
Apr 27,2017
Apr 27,2017
0
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this helpful
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Chase Buchanan's Danny Hicks and Dawn Platt represent the absolute peak of professionalism and diligence in a business sector which all too often, and for very good reason, suffers from bad PR. Their communication skills, their spot-on analysis of the housing market, and their continuing ...
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Comment on agent fees
Fees very reasonable.
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May 02, 2017
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Hi Paul,
Thank you so much for taking the time out to let us know about the wonderful work done by Danny and Dawn. We are very proud of them and pleased they impressed. ...
Apr 27,2017
Apr 27,2017
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it was a pleasure to deal with Dawn and Danny at Richmond. Both were extremely helpful, knowledgeable and pro-active in dealing with, ourselves and our buyers. They also assisted willingly in pushing other (not so good) agents within the property chain. I recommend them highly...
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Comment on agent fees
Fees are very reasonable fair, and well earned!
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Apr 27, 2017
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Dear Mrs Bowen,
Thank you very much for your testimonial -we are pleased we could make your experience much more pleasurable.
We really appreciate you taking the time out to tell us about the positive experience you have had with Danny and Dawn. ...
Apr 27,2017
Apr 27,2017
1
people found
this helpful
this helpful
Abdul was very helpfull and friendly. Provided all the relevant informations.he helped me to find my house within a day as I need to move asap....
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May 02, 2017
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Hi,
We are delighted that Abdul helped you find a property so quickly and that you felt fully informed by Abdul's professional advice.
We look forward to helping you again in the future. ...
Apr 27,2017
Apr 27,2017
0
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Danny and Dawn are the most helpful and reliable agents I have come across during what has been a difficult selling process...
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Apr 27, 2017
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Hi Mike,
Thank you so much for taking the time out to review Danny and Dawn - we really appreciate it and are pleased they impressed you! ...
Apr 25,2017
Apr 25,2017
0
people found
this helpful
this helpful
Abdul was very courteous and made it very easy for us from initially looking at different properties to then helping us through the process in a helpful and friendly manner. He has always been a phone call away and would deffinetly recommend....
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Comment on agent fees
Agent fees higher than average
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May 02, 2017
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Thank you very much for your review. It is great to hear that Abdul supported you throughout the whole process. Should you need any further assistance please do not hesitate to contact us! ...
Apr 20,2017
Apr 20,2017
1
people found
this helpful
this helpful
Abdul and Jenna were brilliant. Jenna sent me properties in a timely mannner which were suitable, and really helped me when I found one we were really interested in. Abdul supported us through the offer process, he was extremely fair and efficient, and I really ...
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Comment on agent fees
Fair price of fees.
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May 02, 2017
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Hi,
Thank you ever to much for writing us a review. It really is great to hear that you felt fully supported throughout your whole letting process. Please do not hesitate to contact us should you need our help again! ...
Apr 19,2017
Apr 19,2017
1
people found
this helpful
this helpful
I've always found that I either love or hate estate agents. Thankfully the gang at chase Buchanon in Isleworth fall into the latter category. Kris is a good guy. Courteous, professional with good interpersonal skills. The sale took ages but I always felt I was ...
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Comment on agent fees
Average
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May 02, 2017
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Hi Derek,
We really appreciate your feedback. It's great to hear that you felt fully updated throughout the process and we are thankful for the recommendation to your friend - that speaks for itself!
Should you need any assistance in the future please do not hesitate to get in touch! ...
Apr 19,2017
Apr 19,2017
1
people found
this helpful
this helpful
Just sold my house in Isleworth thanks to the help and support from Ricky at Chase. We had an amazing number of viewings with at least 3 providing offers so had a choice of buyers.
Great service all the way through the process, many thanks for ...
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Comment on agent fees
Fees work ok and held there price from first valuation to putting on the market which was great
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May 02, 2017
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Hi,
Thank you so much for your feedback regarding your experience with Chase Buchanan. If we can be of any assistance in the future please do not hesitate to get in touch! ...
Apr 18,2017
Apr 18,2017
0
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What an absolute pleasure it was once again to find a house through Chase Buchanan. Jade done so much for us in locating the right properties and knew exactly what we were looking for and found it for us....
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Comment on agent fees
AGents fees a little expensive however!
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Apr 19, 2017
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Thanks Tracey for passing on your kind comments regarding Chase and Jade. We are so pleased to hear you are a returning client and would recommend us once more!
If we can be of any assistance in the future, please do not hesitate to get in touch! ...
Apr 18,2017
Apr 18,2017
0
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this helpful
this helpful
Jade's enthusiasm and professionalism was very much appreciated in finding our new home, she's a great asset to Chase Buchanan, we were in great hands...
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Comment on agent fees
£400 is a lot but then renting is expensive
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May 02, 2017
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Hi John,
Thank you for your lovely comments regarding Jade, we hope you will be very happy in your new home and that we can help you again in the future.
Chase Buchanan, St Margarets ...
Apr 18,2017
Apr 18,2017
0
people found
this helpful
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Good, we wanted Tenants found as quickly as possible and Chase Buchanan obliged, after very importantly to us turning down a tenant who had potential to be difficult.The Agents displayed energy and enthusiasm, there was an impression of `buzz` and graft in the Office ...
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Comment on agent fees
Good, as above Chase Buchanan provided and delivered a service. We expected to pay whilst changing agents. The Inventory Fees are high but they were very thorough.
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May 02, 2017
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Hi Steven,
Thank you for your kind words, we are very pleased to hear that you found our staff energetic and enthusiastic. We hope to work with you again in the future. ...
Apr 16,2017
Apr 16,2017
1
people found
this helpful
this helpful
Dawn Platt was absolutely fantastic from start to finish and truly went above and beyond throughout the entire process. She's highly competent, reliable, knowledgable and would always respond to all correspondence imminently. If it wasn't for her I wouldn't have got the property I purchased, ...
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Apr 18, 2017
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Thank you so much for your feedback, Mr Callister! We are so grateful you took the time out to submit a review. ...
Apr 16,2017
Apr 16,2017
1
people found
this helpful
this helpful
Both Jenna and Abdul were very courteous, helpful and quick to reply to any queries both via the phone or email....
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Comment on agent fees
Fees are reasonable and all outlined in advance
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Apr 18, 2017
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Hi,
Thank you for your feedback. We really appreciate you taking the time to write a review and look forward to assisting you again in the future. ...
Apr 10,2017
Apr 10,2017
1
people found
this helpful
this helpful
Very happy with the service from both Jenna and Abdul. I will use again to let properties in the future....
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Comment on agent fees
as requested
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May 02, 2017
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Hi Robin,
Thanks a lot for your comment. It's great to hear that you were happy with the service you received and we look forward to working with you again. ...
Apr 10,2017
Apr 10,2017
1
people found
this helpful
this helpful
I have been letting a 2 bed flat in Isleworth with Chase for a number of years after the tenancy of a very good tenant from a rival agency finished
The lettings manager, Abdul Miah, managed to fnd even better tenants when the existing tenants service ...
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Comment on agent fees
Fee's are reasonable and proportionate
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May 02, 2017
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Hi Sanjay,
Thank you ever so much for taking the time to give us feedback. It is great to hear that Isleworth lettings have been a great support to you time and time again and hope to continue helping you find suitable tenants in the future. ...
Apr 07,2017
Apr 07,2017
0
people found
this helpful
this helpful
Working with the team, especially Jade has been great. Jade has a lot of knowledge about the area and was very helpful in finding us the right type of properties to view.
A very professional but personable team!...
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Comment on agent fees
Agents fees were quite reasonable.
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Apr 10, 2017
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Thanks so much for your kind feedback regarding Jade and the team Laura. We are delighted to hear you are happy with the service you received with us.
If we can be of any assistance in the future please do not hesitate to get in touch! ...
Apr 05,2017
Apr 05,2017
0
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this helpful
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Jade, has been fantastic from start to finish. So proactive and supportive. Ever the professional, helping move things along whilst keeping you up to speed with all the moving parts.
I can not recommend her and Chase Buchanan enough....
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Comment on agent fees
Good, fair.
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Apr 10, 2017
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Thanks so much for your kind feedback regarding Jade and your experience with Chase Buchanan Jackie.
If we can be of any assistance in the future please do not hesitate to get in touch! ...
Mar 29,2017
Mar 29,2017
0
people found
this helpful
this helpful
Chelsea was very proactive in helping us to find our perfect place to rent. She performed some great negotiating for us and got us a good deal very quickly. I highly recommend her and Chase Buchanan, all staff seemed very helpful....
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Comment on agent fees
Reasonable.
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May 02, 2017
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Thank you for your lovely comments regarding Chelsea and the Twickenham team, we hope you are enjoying your new home and can help you again in the future. Chase Buchanan, Twickenham ...
Mar 28,2017
Mar 28,2017
0
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Very professional, friendly and polite. Everything taken care of in a timely fashion and kept updated at all times. Thanks....
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Apr 10, 2017
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Thanks so much for your kind feedback regarding Jade and your experience with Chase Buchanan Shaun. We are delighted to hear you are happy with the service your received.
If we can be of any assistance in the future, please do not hesitate to get in touch! ...
Mar 24,2017
Mar 24,2017
0
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this helpful
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The team at this branch were very efficenct and supported us throughout finding our new home. They made it where easy to choose a home and also the staff were very friendly whilst helping us prepare for our move....
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Mar 24,2017
Mar 24,2017
1
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this helpful
Absolutely great! We found both Jenna and Abdul to be very helpful and pleasant to deal with in securing our next rental property! We would definitely use them again....
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Mar 21,2017
Mar 21,2017
1
people found
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Very professional service provided and has been on hand every step of the way to deal with any queries or questions that we had....
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Comment on agent fees
Agents fees are an added expense at a time when deposits and rent need to be paid. But credit checks need to be carried out and contracts drawn up and signed.
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Mar 21,2017
Mar 21,2017
1
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I was really happy with both, Jenna as pur agent and Abdul with our documents. Very systematic and organised. Thank you for being approachable....
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Comment on agent fees
Good
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley
Best Estate Agent in Twickenham 
Best Estate Agent in TW1 
Best Letting Agent in TW7 
