Chase Buchanan
4.8/5, 881 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction
Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham ... show more Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.


Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.


Why move to Richmond borough in London ?

Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.

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Latest Reviews

 View all Reviews 881
25th Jul 2024
reviewed by 'Mr L.'
“5 Stars - Brilliant streamlined service from viewings to signing for my keys! Friendly & Supportive Staff....”
23rd May 2024
reviewed by 'Michael'
“Excellent first class service from Danny and the team, from start to finish. Having had a very poor experience with ......”
27th Mar 2024
reviewed by 'John'
“I was well looked after by Chase Buchanan's Danny Hicks and Daniel Johns. They sold my property and were also ......”
15th Feb 2024
reviewed by 'Gela'
“An outstanding service in a very challenging sales from Morgan Senior. A genuine kind hearted, knowledgeable and professional person. Thank ......”
9th Feb 2024
reviewed by 'Maya'
“Great job done by Lorenc ! He was extremely helpful and supportive finding my lovely home . Strongly recommended agent !Thank you ......”
28th Jan 2024
reviewed by 'Tony'
“We received a personal and proactive service from Chase Buchanan. With their insight and expertise they were able to organise ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £42,000 £20,800,000
Lettings 95% 94% £750 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
167 6 366 24 177 4 108 7 16 6
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:30 - 16:30
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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Letting agents
Latest Properties to Rent   28
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Chase Buchanan Branches (view all 8)
Hampton Hill, TW12
Isleworth, TW7
Residential Concierge, TW12
Richmond, TW9
St Margarets, TW1
Teddington, TW11
Twickenham Lettings, TW1
Twickenham Sales, TW1

“Chase Buchanan would appear to be a very efficient agent ......”

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Jan 17,2018
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By: 'Agent'
Jan 17,2018
0 people found
this helpful
Chase Buchanan would appear to be a very efficient agent but what if things go terribly wrong? I rented a cottage in Richmond from Chase Buchanan a few months a go. On the day of check in I met with both my landlord and the ...
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Comment on agent fees
Bad
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By: Claire Howton
Jan 26, 2018
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Dear Holly, you have misunderstood. The day I checked in Before I got the keys to the garden door and whilst the landlord and Renee from Chase Buchanan were in the kitchen I pushed on the doors which were locked with all the bolts and they sprung open. At this point the landlord said casually this was a bit of a security risk" at which point both agent and myself looked at each other surprisingly. For this reason I believed that you as a reputable agent should have taken more control in the m ...

“Lovely person, very accommodating, listened to what we were looking ......”

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Jan 16,2018
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Chelsea
By: 'Emma'
Jan 16,2018
0 people found
this helpful
Lovely person, very accommodating, listened to what we were looking for and picked relevant properties. Very responsive on email and always available if needed...
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Comment on agent fees
£200 reference check seems high especially as it is per adult
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By: Chase Buchanan
Jan 19, 2018
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Hi Emma, Thanks for posting such a nice review, we hope we can help you again in the future. Regards, Chase Buchanan ...

“Very helpful. They got me the house really quick and ......”

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Jan 13,2018
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By: 'Simon'
Jan 13,2018
1 people found
this helpful
Very helpful. They got me the house really quick and managed to negotiate good deal for me. Very well done....
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Comment on agent fees
100% more than what I paid from my previous agent.
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By: Chase Buchanan
Jan 15, 2018
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Hi Simon, Thank you for your review. We're so happy that we found you a rental home quickly and negotiated to suit you. Wishing you lots of happiness in your new home! ...

“These guys were very helpful and once I had decided ......”

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Jan 11,2018
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By: 'ANON'
Jan 11,2018
1 people found
this helpful
These guys were very helpful and once I had decided to list my flat for rent they managed to get tenants very quickly and efficiently. The whole process ran very well and there were no issues- well done!...
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Comment on agent fees
Think they are reasonable and well within the market value for this size agent.
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By: Chase Buchanan
Jan 11, 2018
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Hi, Thank you for taking the time to write a review. Its great to know that the team found you tenants quickly and that the process was smooth for you. Please do not hesitate to contact us if you need any further assistance! ...

“Chelsea helped me to find a great new flat, she's ......”

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Jan 10,2018
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By: 'Tj1'
Jan 10,2018
0 people found
this helpful
Chelsea helped me to find a great new flat, she's been very accommodating flexible and a pleasure to house hunt with....
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By: Chase Buchanan
Jan 11, 2018
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Hi TJ, Thanks for your review, glad to hear Chelsea found you a new home and the process was a pleasure. Regards, Chase Buchanan ...

“Jenna has been absolutely fantastic, excellent service, she was very ......”

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Jan 10,2018
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Jenna
By: 'Victor'
Jan 10,2018
1 people found
this helpful
Jenna has been absolutely fantastic, excellent service, she was very helpful and gave a professional service, constant updates, she did very quick and good job. She has been a pleasure to deal with. Thank you Jenna and Abdul....
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Comment on agent fees
Good
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By: Chase Buchanan
Jan 11, 2018
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Thank you Victor and Anatolie for your kind review. It's great to hear that you had such a positive experience with Jenna. Should you need any further assistance please do not hesitate to contact us! ...

“Danielle was very efficient and let the property within 48hrs. ......”

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Jan 09,2018
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danielle
By: 'Hugo'
Jan 09,2018
1 people found
this helpful
Danielle was very efficient and let the property within 48hrs. She understood exactly what type of tenant would want the flat and lined them up. Well done. The rest of the team have been really easy to work with too....
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Comment on agent fees
Good.
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By: Chase Buchanan
Jan 10, 2018
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Hi Hugo, Many thanks for posting your review. We are very pleased to hear you found Danielle and the Twickenham team so competent and we hope we can help again in the future. Regards, Chase Buchanan ...

“Excellent customer service, Very professional, Helpful and Friendly person Abdul ......”

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Jan 09,2018
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By: 'SA'
Jan 09,2018
1 people found
this helpful
Excellent customer service, Very professional, Helpful and Friendly person Abdul Miah. I am very pleased with the service and let my house with in 2 days amazing and achieved the best results....
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Comment on agent fees
Agent fee is very competitive.
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By: Chase Buchanan
Jan 11, 2018
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Hi, Thank you for taking the time to give us feedback. We are so happy to have found you tenants so quickly! Should you need any further assistance please do not hesitate to call! ...

“Excellent service as usual and Jenna was consistent and gave ......”

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Jan 09,2018
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Jenna
By: 'Dayo'
Jan 09,2018
1 people found
this helpful
Excellent service as usual and Jenna was consistent and gave a professional service. Good service, constant updates, all round good job...
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Comment on agent fees
Good fee as usual
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By: Chase Buchanan
Jan 11, 2018
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Hi Dayo, Many thanks for your kind review. It's lovely to hear that you had constant communication with Jenna, which always makes the process less stressful. Should you need any further assistance please do not hesitate to contact us. ...

“Jenna has been absolutely fantastic - proactive, professional, and so ......”

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Jan 09,2018
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Jenna
By: 'Priya'
Jan 09,2018
1 people found
this helpful
Jenna has been absolutely fantastic - proactive, professional, and so helpful. She has been a pleasure to deal with and would not hesitate using her again or recommending her to anyone. Thank you Jenna and all the CB team....
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Comment on agent fees
good
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By: Chase Buchanan
Jan 11, 2018
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Hi, Thank you for taking the time to write a review, we really appreciate your comments and are so happy to know that you had such a positive experience with us. Should you need any further assistance do not hesitate to contact us. ...

“Jenna has been fantastic since her first contact with me, ......”

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Jan 09,2018
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Jenna
By: 'Lilian'
Jan 09,2018
0 people found
this helpful
Jenna has been fantastic since her first contact with me, she was very professional and friendly, arranged for me to view 5 properties on a day that suited me, we liked all of them but off course one was a favourite, the process of putting in ...
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Comment on agent fees
good
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By: Chase Buchanan
Jan 11, 2018
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Hi Lilian, Thank you for your kind words about Jenna. Its great to hear that her fantastic customer service skills shone through and you have felt fully supported throughout the process. Should you need any further assistance from the Isleworth branch please do not hesitate to contact us. ...

“Chelsea and Aiden are good, focused on solving issues and ......”

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Jan 08,2018
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Chelsea
By: 'Simone'
Jan 08,2018
0 people found
this helpful
Chelsea and Aiden are good, focused on solving issues and helpful. All the team in the Twickenham office seems to work well....
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Comment on agent fees
I was hoping to get lower fees, to be honest.
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By: Chase Buchanan
Jan 08, 2018
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Dear Simone, Many thanks for your review, we are pleased to hear that you found Chelsea and Aiden so helpful and efficient. Regards, Chase Buchanan ...

“Abdul and Jenna are the most helpful individuals I have ......”

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Jan 05,2018
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By: 'Indra'
Jan 05,2018
0 people found
this helpful
Abdul and Jenna are the most helpful individuals I have come across . So pleased with their service and professionalism I have let out all my properties through them. When I was faced with an unpleasant situation with another agency they offered much needed support and ...
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Comment on agent fees
Good
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By: Chase Buchanan
Jan 09, 2018
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Hi, Thank you so much for taking the time to leave a review, and what a great one it is. It's great to hear that you received not only a very professional service but we speedily found you great tenants too! Should you need any assistance again please do not hesitate to get in touch! ...

“Great service from both. Good experience received from Abdul and ......”

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Jan 05,2018
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By: 'HM'
Jan 05,2018
0 people found
this helpful
Great service from both. Good experience received from Abdul and good customer services from Sarita. Overall they give total great services....
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By: Chase Buchanan
Jan 09, 2018
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Hi, Thank you for your lovely review. Should you need any assistance from us again please do not hesitate to contact us! ...

“I cannot thank Chase enough for the service they have ......”

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Jan 05,2018
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By: 'Miss'
Jan 05,2018
0 people found
this helpful
I cannot thank Chase enough for the service they have provided us. We were in need to find tenants as soon as possible and they were on the ball straight away. The service has been nothing but incredible, I would definitely work with them again ...
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By: Chase Buchanan
Jan 09, 2018
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Hi, What a fantastic review. It's great to hear that you had great communication throughout the whole process. Thank you for the review and we look forward to the opportunity of working with you again! ...

“Chelsea new my expectations and found me exactly what I ......”

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Jan 04,2018
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Chelsea
By: 'Laura'
Jan 04,2018
0 people found
this helpful
Chelsea new my expectations and found me exactly what I wanted the first day of viewings. If your ever using Chase for rentals, be sure to ask for Chelsea :) Thank you...
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Comment on agent fees
Good
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By: Chase Buchanan
Jan 08, 2018
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Thanks for your kind review Laura, We are glad Chelsea was able to find you a new home so quickly and your recommendation. Regards, Chase Buchanan ...

“A big thank you to Sarita Hayer at Chase Buchanan ......”

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Jan 04,2018
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By: 'Theodora'
Jan 04,2018
0 people found
this helpful
A big thank you to Sarita Hayer at Chase Buchanan who helped me find the right property to rent and was very kind, helpful and honest throughout the whole process. Both Abdul Miah and Sarita then helped to complete all the necessary paperwork and made ...
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Comment on agent fees
good fees
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By: Chase Buchanan
Jan 04, 2018
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Hi Theodora, Thank you for your review. It's wonderful to hear that the rental process was smooth throughout, from finding you a property to the move itself. We wish you every happiness in your new home!! ...

“Aside from being very helpful in finding us a great ......”

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Jan 04,2018
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Jenna
By: 'JP'
Jan 04,2018
0 people found
this helpful
Aside from being very helpful in finding us a great flat to move into, we really love how cheerful and bubbly Jenna is in dealing with all her customers. Thanks for everything! Cheers! :)...
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Comment on agent fees
It's alright. Not much I have to comment.
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By: Chase Buchanan
Jan 04, 2018
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Hi, Thank you for your lovely review. At Chase Buchanan Isleworth we are big believers in service with a smile! Should you need any assistance in the future please do not hesitate to contact us! ...

“Great people to work with. The team was very helpful ......”

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Jan 03,2018
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Danny
By: 'Andrew'
Jan 03,2018
0 people found
this helpful
Great people to work with. The team was very helpful in facilitating the transaction and providing good recommendations. They made what could have been very painful experience into a pleasant and efficient one....
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By: Chase Buchanan
Jan 27, 2018
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Dear Andrew, Thanks for posting your review, glad to hear that Dawn & Danny were so helpful and efficient with your purchase, we hope you are enjoying your new home and would love to help again in the future if possible. Kind regards, Chase Buchanan ...

“Dawn and Danny sold our 1970s flat at a very ......”

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Jan 03,2018
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Danny
By: 'Henry'
Jan 03,2018
0 people found
this helpful
Dawn and Danny sold our 1970s flat at a very good price in a difficult market. It took a while because of various peculiarities of the property and the market, but they never lost patience or enthusiasm. Their communication with us was excellent at all ...
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Comment on agent fees
Fees were very competitive and fair.
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By: Chase Buchanan
Jan 27, 2018
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Hi Henry, Thanks for posting your comments, your praise for the service you received from both Danny & Dawn is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are. Thank you, Chase Buchanan ...

“I did 2 viewings with Danielle.She came across as honest ......”

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Jan 03,2018
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danielle
By: 'Morrin'
Jan 03,2018
0 people found
this helpful
I did 2 viewings with Danielle. She came across as honest and made us feel comfortable. She's been prompt with every query I've had even since we've moved in. No qualms....
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Comment on agent fees
average
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By: Chase Buchanan
Jan 08, 2018
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Hi Morrin, Thanks for taking the time to comment on your experience with Danielle, we are very pleased to hear that it was so positive and hope you are enjoying your new home. Regards, Chase Buchanan ...

“Danielle was great to work with she made everything nice ......”

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Dec 28,2017
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danielle
By: 'Nick'
Dec 28,2017
0 people found
this helpful
Danielle was great to work with she made everything nice and easy and helped with the turn around time to make sure i was able to get into the right flat right off the bat....
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By: Chase Buchanan
Jan 08, 2018
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Hi Nick, Really pleased to hear that Danielle made your move so easy and quick. Thanks for posting your comment. Regards, Chase Buchanan ...

“Daniella was simply amazing in helping us when we let ......”

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Dec 22,2017
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danielle
By: 'Roger'
Dec 22,2017
0 people found
this helpful
Daniella was simply amazing in helping us when we let the property we currently live in. She was very professional, kind and made a whole difference in the process to go smoothly. At the time we had very little idea of how the process to ...
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Comment on agent fees
good
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By: Chase Buchanan
Jan 08, 2018
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Thanks Roger & Lilian for your kind comments. We are very pleased to hear how efficient and professional you found Danielle and hope we can help you again in the future. Regards, Chase Buchanan ...

“*They were the vendor's agent on our last property purchase. ......”

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Dec 21,2017
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By: 'Unhappy'
Dec 21,2017
0 people found
this helpful
*They were the vendor's agent on our last property purchase. He effectively lied to us about the length of lease remaining on the property, then proceeded to pressure us to reach an agreement when this information finally came to light, very late in the sale. ...
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Comment on agent fees
N/A
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By: Nick Simpson
Jan 08, 2018
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I am sorry to hear of the issues you have recently experienced. As a company we always strive to give the best customer service as possible. I would like the opportunity to discuss this further with you. Please contact me directly on 020 8744 0101 or [email protected] ...

“Lucy was amazing, I would definitely recommend her! She didn't ......”

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Dec 15,2017
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By: 'Hannah'
Dec 15,2017
0 people found
this helpful
Lucy was amazing, I would definitely recommend her! She didn't push us into anything we weren't sure on, she was honest and was so lovely during the whole process. If I had any questions, Lucy would get back to me straight away and explain everything ...
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Comment on agent fees
A tiny bit higher than other agencies, but worth it.
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By: Chase Buchanan
Dec 15, 2017
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Hi Hannah Thank you so much for your kind review and feedback. We are delighted to hear of your positive experience with Chase Buchanan. Please do not hesitate to get in touch in the future, you know where we are! Merry Christmas!! ...

“Overall an efficient service and less scary and stressful than ......”

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Dec 08,2017
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By: 'Charlotte'
Dec 08,2017
0 people found
this helpful
Overall an efficient service and less scary and stressful than I anticipated. Lucy is calm and helpful and drawing up the contracts was efficient and speedy. Glad to be in my new home before Christmas. Thank you for all your help....
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Comment on agent fees
Agents fees are standard with all estate agents.
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By: Chase Buchanan
Dec 12, 2017
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Hi Charlotte Thank you so much for your kind feedback, we are delighted to hear you are in your new home in time for Christmas! Enjoy the holidays and do not hesitate to get in touch in the future, you know where we are! ...

“Excellent experts, responsible, competent approach to business, you can feel ......”

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Nov 20,2017
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By: 'Lina'
Nov 20,2017
0 people found
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Excellent experts, responsible, competent approach to business, you can feel the professionalism and knowledge of the business. They followed and participated in all aspects from choosing an apartment to concluding a deal, constantly monitoring the whole process and always available to help....
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By: Chase Buchanan
Nov 21, 2017
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Hi Lina, Thank you for taking the time to leave such a kind review. We are so happy to hear that you felt that you had helpful and professional advice throughout your renting process. Should you need our help again please do not hesitate to contact us! ...

“Terrible experience. Have just done an inventory of a flat ......”

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Nov 17,2017
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By: 'Andrea'
Nov 17,2017
0 people found
this helpful
Terrible experience. Have just done an inventory of a flat and moving in today. The state of the property is disgraceful, what was supposed to professionally cleaned has been barely touched - mould everywhere, spider webs, human hair in the cupboards, food on the floor, ...
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Comment on agent fees
Higher fees than other agents.
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By: Chase Buchanan
Nov 28, 2017
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Dear Andrea Thank you for your time on the phone. Once again, I sincerely apologise for the initial inconvenience. I believe we have now dealt with your concerns in full. As ever, although we don't manage the property you have moved into ourselves, we are here to try and help with anything we can. Please let me know if there are any further difficulties. Kind regards, Aiden. ...

“Liane and Breda are a pleasure to deal with. They ......”

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Nov 16,2017
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Michelle
By: 'Michelle'
Nov 16,2017
1 people found
this helpful
Liane and Breda are a pleasure to deal with. They are proffesional and efficient and I value their honest opinion regarding prospective tenants. We live in Sydney and we have received amazing service and peace of mind from Chase Buchanan over the last 2 years....
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By: Chase Buchanan
Jan 29, 2018
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Hi Michelle, Thank you for your lovely feedback, we are very pleased to hear that you found our staff professional and efficient. We hope to continue working with you in the future. ...

“Chase Buchanan were able to quickly find us a tenant. ......”

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Nov 14,2017
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Jenna
By: 'Tom'
Nov 14,2017
0 people found
this helpful
Chase Buchanan were able to quickly find us a tenant. They also dealt with sorting gas safety certificate, cleaning, inventory and tenant check in...
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By: Chase Buchanan
Nov 17, 2017
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Hi Tom. Thank you for taking the time to write a review. It's fantastic to know that we quickly found you a tenant and that we also helped organise cleaning, gas safety etc. Should you need anything throughout the tenancy please do no hesitate to contact us. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley


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