Chase Buchanan
4.8/5, 881 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction
Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham ... show more Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.


Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.


Why move to Richmond borough in London ?

Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.

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Latest Reviews

 View all Reviews 881
25th Jul 2024
reviewed by 'Mr L.'
“5 Stars - Brilliant streamlined service from viewings to signing for my keys! Friendly & Supportive Staff....”
23rd May 2024
reviewed by 'Michael'
“Excellent first class service from Danny and the team, from start to finish. Having had a very poor experience with ......”
27th Mar 2024
reviewed by 'John'
“I was well looked after by Chase Buchanan's Danny Hicks and Daniel Johns. They sold my property and were also ......”
15th Feb 2024
reviewed by 'Gela'
“An outstanding service in a very challenging sales from Morgan Senior. A genuine kind hearted, knowledgeable and professional person. Thank ......”
9th Feb 2024
reviewed by 'Maya'
“Great job done by Lorenc ! He was extremely helpful and supportive finding my lovely home . Strongly recommended agent !Thank you ......”
28th Jan 2024
reviewed by 'Tony'
“We received a personal and proactive service from Chase Buchanan. With their insight and expertise they were able to organise ......”
Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £42,000 £20,800,000
Lettings 95% 94% £750 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
167 6 366 24 177 4 108 7 16 6
Opening Hours
  • Monday: 08:45 - 18:00
  • Tuesday: 08:45 - 18:00
  • Wednesday: 08:45 - 18:00
  • Thursday: 08:45 - 18:00
  • Friday: 08:45 - 18:00
  • Saturday: 09:30 - 16:30
  • Sunday: Closed
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Rankings
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Estate agents
Letting agents
Latest Properties to Rent   28
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Chase Buchanan Branches (view all 8)
Hampton Hill, TW12
Isleworth, TW7
Residential Concierge, TW12
Richmond, TW9
St Margarets, TW1
Teddington, TW11
Twickenham Lettings, TW1
Twickenham Sales, TW1

“The whole procedure was smooth and fast, staff was available ......”

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Feb 05,2018
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Breda
By: 'George'
Feb 05,2018
0 people found
this helpful
The whole procedure was smooth and fast, staff was available when needed and there were no unpleasant surprises, what else can someone ask for?...
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Comment on agent fees
Nobody likes agent fees
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By: Chase Buchanan
Feb 06, 2018
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Hi George, Thank you for your kind words, we are very happy to hear that you were happy with our service. We hope that your move goes well and that you are happy in your new home. ...

“Can't go wrong with this agency. Kristian with the help ......”

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Feb 05,2018
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Kristian
By: 'Michael'
Feb 05,2018
0 people found
this helpful
Can't go wrong with this agency. Kristian with the help of Myles managed my property sale and were professional, on the ball, courteous and importantly they DELIVERED! They were spot on from the off, with a sensible and realistic valuation - which meant we didn't ...
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Comment on agent fees
Very commutative rate.
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By: Chase Buchanan
Feb 05, 2018
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Hi Michael, Thank you very much for such a glowing review. It's always nice to hear how Chase Buchanan have helped and that both Kristian & Myles were able to make your sale a positive experience. If we can be of service again in the future, please let us know. Warm regards, Chase Buchanan ...

“I'm definitely happy to recommend Lianne at Chase Buchanan in ......”

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Feb 05,2018
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Lianne
By: 'C'
Feb 05,2018
0 people found
this helpful
I'm definitely happy to recommend Lianne at Chase Buchanan in Hampton Hill. She was incredibly efficient, sorting out my new tenancy in double-quick time with no problems or hold-ups. She's also really friendly and courteous. Excellent....
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Comment on agent fees
Agent's fees were fair.
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By: Chase Buchanan
Feb 06, 2018
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Hi C.Hughes, Thank you for your lovely words, we hope that your move goes smoothly and that you are happy in your new home. ...

“I can say that my experience with Chase Buchanan has ......”

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Feb 05,2018
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Lianne
By: 'Brunello'
Feb 05,2018
0 people found
this helpful
I can say that my experience with Chase Buchanan has been great so far. I recently relocated to Hampton from Oxford and the Chase Buchanan office was very helpful....
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Comment on agent fees
Fees are not as high as for other agencies.
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By: Chase Buchanan
Feb 06, 2018
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Hi Bunello, Thank you for your kind words, we are so happy to hear you found our services to be helpful. We would like to wish you the best of luck in your new home. ...

“We recently purchased our property through CB Twickenham. Myles was ......”

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Feb 03,2018
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Myles
By: 'Shikha'
Feb 03,2018
0 people found
this helpful
We recently purchased our property through CB Twickenham. Myles was extremely helpful and kept us informed throughout the whole process. Without his efforts I think the whole chain would have collapsed! He was reliable in all of his communications and always got back to us ...
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Comment on agent fees
N/A (purchaser)
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By: Chase Buchanan
Feb 05, 2018
View all comments (1)
Thanks Shikha for your kind review, it's great to hear such positive feedback about Myles and for recommending us. We hope you have many happy years in your new home and when the time comes to move again, you know where we are. ...

“Brilliant people to do business with.John Sawyer is one ......”

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Jan 31,2018
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John
By: 'Muhammad'
Jan 31,2018
0 people found
this helpful
Brilliant people to do business with. John Sawyer is one of the best salesperson I have ever met with. Sold my property like his own and I would not hesitate to give him another propty to sell ....
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Comment on agent fees
Fees was very reasonable cheaper then alm other local estate agents .
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By: Chase Buchanan
Jan 31, 2018
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Hi Muhammad, Thank you for your generous words, we are very happy that you found our service competitive. We look forward to working with you again in the future. ...

“Thanks for helping us find our simple and spacious accommodation. ......”

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Jan 31,2018
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Jenna
By: 'M.M.'
Jan 31,2018
0 people found
this helpful
Thanks for helping us find our simple and spacious accommodation. Wishing all the best for your agency. And Cheers mate!...
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By: Chase Buchanan
Feb 05, 2018
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Hi, Thank you for leaving us a great review, we wish you every happiness in your new home! ...

“Both Breda and Lianne have been amazing at helping me ......”

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Jan 30,2018
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Breda
By: 'Nadine'
Jan 30,2018
1 people found
this helpful
Both Breda and Lianne have been amazing at helping me find the perfect house to rent in a stressful time for myself and my family whilst we sold our home. They were patient whilst we waiting for the exchange for our house to come through ...
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By: Chase Buchanan
Jan 30, 2018
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Hi Nadine, Thank you for your lovely feedback, we hope that your move goes smoothly and that you are happy in your new home. ...

“Absolutely proffesional and diligent team.Very good service,extremely helpful ......”

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Jan 29,2018
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By: 'Pavlo&Irina'
Jan 29,2018
1 people found
this helpful
Absolutely proffesional and diligent team.Very good service,extremely helpful and friendly advisors.Thank you very much Abdul and Sarita!Would recommend....
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By: Chase Buchanan
Jan 30, 2018
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Hi, Thank you very much for your lovely comments. We're glad that Abdul and Sarita supported you throughout the process and that you would recommend us. Should you need anything please do not hesitate to contact us. ...

“thanks jenna for always being patient with me I'm sorry ......”

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Jan 29,2018
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Jenna
By: 'giacomo'
Jan 29,2018
1 people found
this helpful
thanks jenna for always being patient with me I'm sorry for the ignorance of the rules of london thanks again for everything by all my family...
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Comment on agent fees
very good
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By: Chase Buchanan
Jan 30, 2018
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Hi Giacomo, Thank you for your review and I'm glad we could assist you with the daunting process of renting in the area for the first time. Should you have any further questions please do not hesitate to contact us. ...

“Chelsea is professional and friendly but most importantly efficient in ......”

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Jan 29,2018
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By: 'Landlord'
Jan 29,2018
0 people found
this helpful
Chelsea is professional and friendly but most importantly efficient in the whole process of letting and then re-letting a flat. She has proved adept at dealing with problems that sometimes crop up and has made my life as a landlord much easier....
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Comment on agent fees
Fees are competitive in the local market
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By: Chase Buchanan
Jan 30, 2018
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Many thanks for your lovely review and kind words. We are very pleased to hear that Chelsea has been able to help you again and we very much value your loyalty. ...

“The lettings team are very friendly, approachable and always on ......”

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Jan 28,2018
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Reece
By: 'newlandlord'
Jan 28,2018
0 people found
this helpful
The lettings team are very friendly, approachable and always on the end of the phone when you need them. They are great at updating you as soon as they've spoken to prospective tenants / after a viewing. We did have a couple of tenants pull out ...
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Comment on agent fees
I think they are a little high for management fees
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“Jenna has been very helpful and proactive. She took care ......”

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Jan 28,2018
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Jenna
By: 'Irina'
Jan 28,2018
1 people found
this helpful
Jenna has been very helpful and proactive. She took care of all necessary arrangements to find good tenants for my rental property. Friendly and approachable, Jenna has exceeded all expectations....
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Comment on agent fees
Very good, competitive.
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By: Chase Buchanan
Jan 30, 2018
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Hi Irina, We really appreciate you taking the time to leave a review and its fantastic to know you were more than happy with the service you received. Should you need anything else please do not hesitate to contact us! ...

“Breda Tuohy was an excellent agent. She understood what property ......”

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Jan 26,2018
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Breda
By: 'Andrew'
Jan 26,2018
1 people found
this helpful
Breda Tuohy was an excellent agent. She understood what property type I was looking for. Was punctual on showing us the viewing and answered all the questions I had asked. I would recommend this agency to anyone....
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Comment on agent fees
Good
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“Aiden and Chelsea are consumate professionals who ensure landlords and ......”

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Jan 26,2018
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Aiden
By: 'Nicholas'
Jan 26,2018
0 people found
this helpful
Aiden and Chelsea are consumate professionals who ensure landlords and tenants receive great service with a minimum of fuss. They understand the market, the local area and the prevailing winds that shape the letting landscape. I've spent more than a decade with CB and they're ...
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Comment on agent fees
They bring value with their fees.
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By: Chase Buchanan
Jan 27, 2018
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Hi Nicholas, What a wonderful review, we are very proud of our service and Aiden & Chelsea are a big part of this. Thank you for taking the time to comment and your loyalty is very valued. Warm regards, Chase Buchanan ...

“I had an extremely positive experience with chase. Jenna went ......”

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Jan 26,2018
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Jenna
By: 'Rebecca'
Jan 26,2018
1 people found
this helpful
I had an extremely positive experience with chase. Jenna went above and beyond and was always happy to answer my questions. I would absolutely recommend chase and I can't thank them enough for finding the right home for me and my family....
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By: Chase Buchanan
Jan 30, 2018
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Hi Rebecca, Thank you so much for your lovely comments, its great to hear that you had such a positive experience with Jenna and we found you a home suited to you and your family. Should you need any assistance in the future please do not hesitate to contact us! ...

“From start to finish Danielle has been incredibly helpful. From ......”

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Jan 25,2018
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danielle
By: 'Thomas'
Jan 25,2018
1 people found
this helpful
From start to finish Danielle has been incredibly helpful. From getting to know us personally to helping us with all paperwork involved in the tenancy, Danielle has made the process very efficient and always provided a positive experience. I would definitely recommend the agency as ...
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Comment on agent fees
Very reasonable considering the size of the property and standard of the furnishings.
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By: Chase Buchanan
Jan 27, 2018
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Hi Thomas, Many thanks for posting such a lovely review. We are very pleased to hear that you found the service from Danielle so efficient and such a positive experience. Kind regards, Chase Buchanan ...

“Excellent service from start to finish, kept me updated and ......”

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Jan 25,2018
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Lianne
By: 'Shamash'
Jan 25,2018
1 people found
this helpful
Excellent service from start to finish, kept me updated and clearly worked very hard on my behalf, would definitely recommend....
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Comment on agent fees
Fair
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By: Chase Buchanan
Jan 29, 2018
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Thank you for your kind words, we are very pleased to hear that you found our service of a high standard. We hope to work with you again in the future. ...

“Purchased my property through Chase Bucanan in December 2017. Without the ......”

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Jan 25,2018
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Myles
By: 'Tom'
Jan 25,2018
0 people found
this helpful
Purchased my property through Chase Bucanan in December 2017. Without the agent Myles Moloney I think we'd still be waiting on solicitors dragging their heals. His communication was without fault and returned my emails and calls promptly. Those who have sold/bought will have experienced the ...
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Comment on agent fees
As expected.
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By: Chase Buchanan
Jan 27, 2018
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Hi Tom, Many thanks for such a great review. Very pleased to hear that Myles was so proactive and helped you through the process. We hope you have many content years in your new home and when the time comes to move on, you know where we are. Kind regards, Chase Buchanan ...

“I had a very rewarding expirence with Chase Buchanan.I ......”

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Jan 25,2018
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By: 'Maria'
Jan 25,2018
1 people found
this helpful
I had a very rewarding expirence with Chase Buchanan. I apreciate Abdul hard work and commitment to finding tenants and helping me with any issues as a landlord, always honest. I highly recommend and I will use it in the future....
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By: Chase Buchanan
Jan 26, 2018
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Hi Maria, Thank you very much for your review. It's great to hear that Abdul of course supported you throughout the process and that you would use us again. Should you need anything in the meantime please do not hesitate to contact us! ...

“Kristian was excellent throughout the purchase of our flat. Always ......”

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Jan 25,2018
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Kristian
By: 'Stewart'
Jan 25,2018
0 people found
this helpful
Kristian was excellent throughout the purchase of our flat. Always courteous, proactive and generally very helpful, he even researched the possibility of renting local garages to get over the problem of no parking permits! Very far indeed from the conventional image of an estate agent- ...
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Comment on agent fees
n/a
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By: Chase Buchanan
Jan 27, 2018
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Dear Stewart, Thanks for posting such a positive review, glad to hear you found Kristian so helpful and efficient. Hope you are enjoying your new home. Warm regards, Chase Buchanan ...

“Chelsea was really friendly and helpful, and managed to find ......”

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Jan 25,2018
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Chelsea
By: 'Steven'
Jan 25,2018
0 people found
this helpful
Chelsea was really friendly and helpful, and managed to find a way to negotiate with the landlord when issues arose over the guarantor status....
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By: Chase Buchanan
Jan 27, 2018
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Hi Steven, Thanks for posting your review, glad to hear that Chelsea was able to help you and you found her so friendly. Kind regards, Chase Buchanan ...

“Chelsea was very polite and professional on the phone - ......”

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Jan 24,2018
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Chelsea
By: 'Jack'
Jan 24,2018
0 people found
this helpful
Chelsea was very polite and professional on the phone - including recommending properties she thought would be suitable for me and my partner. I arranged to view one of the recommended properties the following day at a time convenient for me (5:30pm). I was not ...
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Comment on agent fees
Okay - not the cheapest, not the most expensive.
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By: Chase Buchanan
Jan 27, 2018
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Hi Jack, Lovely review, thanks for posting. We hope you enjoy your new home and if you need us again, you know where we are. Kind regards, Chase Buchanan ...

“Chase has managed our property for almost 3 years. During which ......”

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Jan 24,2018
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Lianne
By: 'Holly'
Jan 24,2018
1 people found
this helpful
Chase has managed our property for almost 3 years. During which time we have let our property twice with Lianne & Breda. They are an excellent team who on both occasions took the stress out of finding the right tenants in a very short space of time. ...
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Comment on agent fees
Agents fees are good and reflect fair market value.
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By: Chase Buchanan
Jan 29, 2018
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Hi Holly, Thank you for your kind words, we are very pleased to hear that you found our service stress free. We hope to continue working with you in the future. ...

“Chelsea is always friendly, efficient, pragmatic and provides sensible advice ......”

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Jan 24,2018
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By: 'Sally'
Jan 24,2018
0 people found
this helpful
Chelsea is always friendly, efficient, pragmatic and provides sensible advice which has led to my flat never being without a tenant. Great job!...
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Comment on agent fees
Is this an intelligence test? :-) Agent fees should be lower!
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By: Chase Buchanan
Jan 27, 2018
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Hi Sally, Thanks for your very nice review, glad to hear that Chelsea has always given you such good advice and service. Warm regards, Chase Buchanan ...

“Excelent reception.She was friendly and attentive to us and ......”

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Jan 24,2018
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By: 'Mariana'
Jan 24,2018
0 people found
this helpful
Excelent reception. She was friendly and attentive to us and answered all of our questions. Very nice person. I really recommend....
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Comment on agent fees
As expected
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By: Chase Buchanan
Jan 27, 2018
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Dear Mariana, Many thanks for your kind words and for recommending Chase Buchanan. ...

“I have been dealing with Chelsea for nearly three years ......”

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Jan 24,2018
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By: 'Martin'
Jan 24,2018
0 people found
this helpful
I have been dealing with Chelsea for nearly three years assisting me in different aspects of letting my property. Recently she has really gone above and beyond the normal level of excellent service to ensure that there is a minimum disruption in finding new tenants ...
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Comment on agent fees
Very good rates ensure my continued loyalty.
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By: Chase Buchanan
Jan 27, 2018
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Hi Martin, Thank you very much for such a lovely review. It's great to hear that Chelsea has provided such a wonderful service over the years and your loyalty is very valued. Kind regards, Chase Buchanan ...

“I was very pleased to meet Abdul and to receive ......”

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Jan 18,2018
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By: 'Peter'
Jan 18,2018
2 people found
this helpful
I was very pleased to meet Abdul and to receive his friendly and professional advice about the lettings process and to secure the tenancy I was looking for...
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Comment on agent fees
n/a
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By: Chase Buchanan
Jan 19, 2018
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Hi Mr Sherwen, Thank you for taking the time to write a review. It's great to hear that you felt supported throughout the rental process and that Abdul secured you your ideal tenancy. Should you need anything please do not hesitate to contact us and we wish you lots of happiness in your new home! ...

“It was a pleasure working with Jenna in finding our ......”

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Jan 18,2018
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Jenna
By: 'Monique'
Jan 18,2018
1 people found
this helpful
It was a pleasure working with Jenna in finding our new place that best suits our needs. She'd been very informative and exactly knows what to say when confronted with questions. Her class and witty personality adds up to the whole package. Thank you very ...
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Comment on agent fees
I think that they should be paid more for their hard work.
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By: Chase Buchanan
Jan 19, 2018
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Hi Monique, What a lovely review! Jenna always offers a five star service and we're glad you had her support throughout the rental process. Wishing you every happiness in your new home! ...

“Spent the day with Cheslea looking around rental properties in ......”

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Jan 17,2018
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Chelsea
By: 'Phil'
Jan 17,2018
0 people found
this helpful
Spent the day with Cheslea looking around rental properties in Twickenham. Chelsea was informative and Knowledgeable on the local market and was able to offer recommendations and answer questions. A suitable property was found and Chelsea helped us to complete the deal with minimum fuss. ...
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Comment on agent fees
As expected.
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By: Chase Buchanan
Jan 19, 2018
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Dear Phil & Beverley, Many thanks for your kind comments for Chelsea. We hope you are enjoying your new home and that we can help again when the time comes. Regards, Chase Buchanan ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley


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