Chase Buchanan
4.8/5, 881 reviews
95% recommended
96% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction
Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham ... show more Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.


Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.


Why move to Richmond borough in London ?

Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.

Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 96% 99% £42,000 £20,800,000
Lettings 95% 94% £750 £3,750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
167 6 366 24 177 4 108 7 16 6
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Members of
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Latest Properties to Rent   28

“Excellent service. Would recommend to others...”

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Apr 11,2018
Minithumbup
Elliott
By: 'Satveer'
Apr 11,2018
0 people found
this helpful
Did what they said they would. Very good service. Would recommend to others. Very prompt reply to all phone calls....
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By: Chase Buchanan
Apr 14, 2018
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Hi Satveer, Many thanks for your comments and recommendation. We look forward to helping you again in the future. Warm regards, Chase Buchanan ...

“Danielle Fogarty CB St Margarets...”

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Apr 10,2018
Minithumbup
danielle
By: 'Faye'
Apr 10,2018
0 people found
this helpful
Danielle was an absolute pleasure to work with. She swiftly responded to all my emails in a professional and thoughtful manner. She also managed to find me a suitable tenant in under forty eight hours- I was very impressed! I would not hesitate to recommend ...
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Comment on agent fees
Average market rate
Was this helpful? Yes
By: Chase Buchanan
Apr 10, 2018
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Hi Faye We are delighted to hear of your positive service with Chase Buchanan, in particular Danielle. Thank you so much for taking the time to leave us a review. If you do require any of our services in the future, please do not hesitate to contact us. Best wishes, Chase Buchanan. ...

“Always an excellent service...”

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Apr 09,2018
Minithumbup
danielle
By: 'Diana'
Apr 09,2018
0 people found
this helpful
I have used C B for a number of years now to both purchase and then to let my flat. They are always helpful, informed and pleasant to deal with. Danielle has just helped me to find new tenants and supervised the check out of ...
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Comment on agent fees
The fee structure is fair
Was this helpful? Yes
By: Chase Buchanan
Apr 10, 2018
View all comments (1)
Dear Diana Thank you so much for your kind review on the service you have received here at Chase over the years, in particular with Danielle. We are always grateful to anyone taking the time to leave us a review. If we can assist you with anything in the future, please do not hesitate to contact us. Best wishes, Chase Buchanan ...

“Helpful and positive approach...”

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Apr 06,2018
Minithumbup
Breda
By: 'Alev'
Apr 06,2018
0 people found
this helpful
Breda was very helpful from the beginning of our property search. She was aware of our needs and showed us carefully picked properties. During contract stage we had some problems and she did her best to solve them. Thanks to her now we have settled ...
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Comment on agent fees
It is a bit high.
Was this helpful? Yes
By: Lianne Gregory
Apr 10, 2018
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Hi Alev, Thank you for your kind words and feedback on Breda. We hope you are very happy in your new home. If we can help in any other way, do feel free to contact me. Thanks, Lianne Gregory ...

“Fantastic Service!...”

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Mar 23,2018
Minithumbup
Breda
By: 'Dale'
Mar 23,2018
0 people found
this helpful
I have been looking around at rental properties for a couple of months now and saw a great flat in the Hampton area. Breda showed me around the flat and was polite and understanding. She was patient whilst answering my questions and it was greatly ...
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Comment on agent fees
Agent's fees were reasonable and were clearly defined.
Was this helpful? Yes
By: Chase Buchanan
Apr 07, 2018
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Hi Dale, Thank you very much for taking the time to leave your review. We are happy to hear that you received such a great service from Breda and the lettings team. Should you need any further assistance please do not hesitate to get in touch. ...

“Positive service...”

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Mar 22,2018
Minithumbup
By: 'Martin'
Mar 22,2018
1 people found
this helpful
We have used Chase Buchanan for several years,since we started letting.Overall all agents have been most pleasant. I am unable to highlight any particular agent as the turnover has been high;Also I find it confusing over the number of different agents one ...
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Comment on agent fees
Fees are reasonable.
Was this helpful? Yes
By: Chase Buchanan
Mar 28, 2018
View all comments (1)
Dear Martin, Thank you so much for your comments and feedback and your continued loyalty over the years. We certainly take all feedback on board and it may be due to all members of the team keen to help as we generally don't have a high turnover. Regarding the contractor prices, I'm sorry to hear about your disappointment regarding these. We do work with a number of preferred contractors with who we maintain a strong working relationship. We are constantly reviewing contractor prices to ensu ...

“Fast acting and good communication...”

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Mar 20,2018
Minithumbup
Jenna
By: 'Aman'
Mar 20,2018
0 people found
this helpful
Thank you to Sarita and Jenna who were very helpful with flat viewings. You communicated with me everyday & kept me up to date. You organised so many viewings and came across as organised and conscientious. Thank you....
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By: Chase Buchanan
Mar 24, 2018
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Hi Aman, Thank you very much for taking the time to leave a review. We are happy to hear that you received such a great service from our lettings team. Should you need any further assistance please do not hesitate to get in touch! ...

“Whilst looking to relocate, we got in contact with Chase ......”

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Mar 15,2018
Minithumbup
Sarita
By: 'Sam'
Mar 15,2018
0 people found
this helpful
Whilst looking to relocate, we got in contact with Chase Buchanan about several properties. Sarita initially dealt with us and was approachable and extremely helpful on the get-go. From taking our initial enquiry about one property, she then arranged for us to view 3 properties in ...
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Was this helpful? Yes
By: Chase Buchanan
Mar 24, 2018
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Hi Sam, Thanks a lot for your review. It's great to hear that Sarita assisted you so well with your search and that it was stress free for you! We wish you every happiness in your new home and should you need any further assistance please do not hesitate to contact us. ...

“Dawn and Danny at the Richmond office were really great ......”

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Mar 12,2018
Minithumbup
Danny
By: 'Laura'
Mar 12,2018
0 people found
this helpful
Dawn and Danny at the Richmond office were really great from start to finish. Whilst marketing our property, they understood our situation well and listened to us, to act accordingly to help us achieve the result we wanted. Once they had secured our buyers, they ...
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Comment on agent fees
Acceptable
Was this helpful? Yes
By: Chase Buchanan
Mar 13, 2018
View all comments (1)
Hi Laura, Many thanks for your kind review and such positive comments for both Dawn and Danny. We are really pleased they were able to make your sale a quick and smooth process and that you would recommend them. If you need their help again in the future, please get in touch. Warm regards, Chase Buchanan ...

“I have been letting properties with Chase Buchanan, Hampton Hill, ......”

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Mar 12,2018
Minithumbup
Breda
By: 'Gianni'
Mar 12,2018
0 people found
this helpful
I have been letting properties with Chase Buchanan, Hampton Hill, for the past 14 years. I have always found Breda and Lianne to be professional and proactive. In Breda and Lianne Chase Buchanan have two of the best letting agents in the local area. If you ...
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By: Chase Buchanan
Mar 12, 2018
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Hi Gianni, What a wonderful review, we are very proud of our service and Lianne & Breda are a big part of this. Thank you for taking the time to comment and your loyalty is very valued. Warm regards, Chase Buchanan ... ...

“Professional and friendly service from Lianne made the whole process ......”

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Mar 11,2018
Minithumbup
Lianne
By: 'Michael'
Mar 11,2018
0 people found
this helpful
Professional and friendly service from Lianne made the whole process of getting our new rental property seem simple and stress free....
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Comment on agent fees
Reasonable and competitive fee.
Was this helpful? Yes
By: Chase Buchanan
Mar 12, 2018
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Hi Michael & Msura, Thanks a lot for leaving your review. It's great to hear that you felt you received a great service from Leanne and felt supported throughout the process. Should you need any further assistance please do not hesitate to contact us! ... ...

“I had the pleasure of working with Lianne and Reece ......”

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Mar 06,2018
Minithumbup
Reece
By: 'TK'
Mar 06,2018
0 people found
this helpful
I had the pleasure of working with Lianne and Reece to get my property rented. They have been very thorough, professional and more importantly 'realistic' in their evaluation and managing everyone's expectation (I can vouch for this as I have worked with other estate agents ...
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Comment on agent fees
Reasonable fees - you get what you pay for!
Was this helpful? Yes
By: Chase Buchanan
Mar 08, 2018
View all comments (1)
Hi, Thank you ever so much for leaving a review. It's great to hear that we found you a great tenant and that the whole experience was a positive one for you. Should you need anything further please do not hesitate to contact us! ...

“Really pleased with the interaction with Jenna in finding us ......”

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Mar 04,2018
Minithumbup
Jenna
By: 'SHARMILA'
Mar 04,2018
1 people found
this helpful
Really pleased with the interaction with Jenna in finding us tenants in the usually dull time of Christmas. Thanks very much!!...
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By: Chase Buchanan
Mar 14, 2018
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Dear Sharmila, We are glad to hear that Jenna found you your tenants and thank you for posting your review. Hope to be of service again next time. Warm regards, Chase Buchanan ...

“Danielle went above and beyond for my husband and I ......”

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Mar 03,2018
Minithumbup
danielle
By: 'Lucy'
Mar 03,2018
0 people found
this helpful
Danielle went above and beyond for my husband and I when we were looking for a new flat to rent in St Margarets. From the beginning, I felt like she really listened, understood what we wanted and cared that we were happy. Not only did ...
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Was this helpful? Yes
By: Chase Buchanan
Mar 05, 2018
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Hi Lucy We are delighted to hear we could be a part of you finding your perfect home! Thank you for your kind feedback regarding your service with Danielle. If you do require any of our services is the future, please do not hesitate to get in touch! ...

“Absolutely pleased with Chase to have gone through another wonderful ......”

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Mar 01,2018
Minithumbup
Sarita
By: 'EV'
Mar 01,2018
1 people found
this helpful
Absolutely pleased with Chase to have gone through another wonderful experience finding a second rental property. Many thanks Sarita for helping us find a good one in a very short time. We are happy to move in our new home....
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Was this helpful? Yes
By: Chase Buchanan
Mar 14, 2018
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Hi EV, We are very pleased to hear that you have used Chase Buchanan again and are happy with your new home. Many thanks for posting your 5 star review and if you need us again, please let us know. Kind regards, Chase Buchanan ...

“Sarita was helpful, approachable, and easy to get along with ......”

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Mar 01,2018
Minithumbup
Sarita
By: 'Fahad'
Mar 01,2018
1 people found
this helpful
Sarita was helpful, approachable, and easy to get along with when first encountering her. Initially, we rang to book an appointment for one property and she then recommended other properties based on location and price range. She allowed for us to meet her with a ...
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Was this helpful? Yes
By: Chase Buchanan
Mar 14, 2018
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Hi Fahad Thank you very much for taking the time to comment on your recent experience with Sarita, we are really pleased to hear that she found you your new home and made the process stress free for you. We hope you are enjoying it and if you need us again, we would be delighted to help. Warm regards, Chase Buchanan ...

“Thanks Sarita - Proactive, Helpful and to the point. ! We ......”

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Mar 01,2018
Minithumbup
Sarita
By: 'Vinod'
Mar 01,2018
1 people found
this helpful
Thanks Sarita - Proactive, Helpful and to the point. ! We had been associated with Chase for almost 3 years now and you guys are brilliant. Thanks...
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Comment on agent fees
Nope, i feel there should be some consideration for existing clients vs new clients.. we had to pay same processing fee every-time
Was this helpful? Yes
By: Chase Buchanan
Mar 15, 2018
View all comments (1)
Hi Vinod, Thank you for your review and I am pleased to hear Sarita was proactive and helpful. It is also great to hear that we have helped secure you another home and in relation to our fees I have taken on board your comments and it has been duly noted. Please understand we do get a lot of our existing tenants stay and upsize with us and we have to be seen to be fair and continuous throughout and we do really appreciate your continued custom. You of course will receive the same high level ...

“Reece was very proactive and informative. He had great prior ......”

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Feb 27,2018
Minithumbup
Reece
By: 'Lee'
Feb 27,2018
0 people found
this helpful
Reece was very proactive and informative. He had great prior knowledge of the property and helped chase the middle men that were not getting far with the info given. He managed to speed the process along and was calm throughout....
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Comment on agent fees
Bad. Fees are always an issue and it feels many 'fees' for admin like roles cost crazy amounts - wish I was on that much money an hour.
Was this helpful? Yes
By: Chase Buchanan
Feb 27, 2018
View all comments (1)
Dear Lee, Thank you, for your kind words on your recent experience with Reece Honeyball at our Hampton Hill office. I am sorry to hear your thoughts on our fee, this does cover everything prior to move in including references and the tenancy agreement. We do ensure our fee's are competitive to ensure we give the best level of service to our customers. We hope you enjoy your new home! Warm regards, Chase Buchanan ...

“We were first-time buyers and so fairly new to the ......”

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Feb 26,2018
Minithumbup
Sophie
By: 'Amber'
Feb 26,2018
0 people found
this helpful
We were first-time buyers and so fairly new to the entire process of buying a property, slightly nervous and pretty confused, Sophie was great in helping us through the process. She listened to what we needed, advised accordingly, overall was really proactive, and then following ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Feb 26, 2018
View all comments (2)
Hi Amber Thank you for your kind feedback regarding the service you received at Chase Buchanan and with Sophie. We are delighted to hear your first buying experience was a great one! If you do require any of our services in the future, please do not hesitate to get in touch. ...

“Excellent service as always but didn't get constant updates apart ......”

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Feb 21,2018
Minithumbup
By: 'Karen'
Feb 21,2018
0 people found
this helpful
Excellent service as always but didn't get constant updates apart from that , am very happy. Thank you very much...
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Comment on agent fees
Goodish
Was this helpful? Yes
By: Chase Buchanan
Mar 14, 2018
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Hi Karen, Thanks for your kind review, it's good to hear that you found the service excellent from Abdul and we would be delighted to help again in the future. Warm regards, Chase Buchanan ...

“Jenna, thanks for all your hard work to help us ......”

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Feb 20,2018
Minithumbup
Jenna
By: 'Carol'
Feb 20,2018
0 people found
this helpful
Jenna, thanks for all your hard work to help us find our next rental property. Fantastic job, we certainly felt that you always went the extra mile to look out for us....
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Comment on agent fees
The agents fees were reasonable given the service we received, but we felt very let down by the concierge service and the confusion that ensued when the contract was drawn up in 2 separate names with 2 separate fees being required to be paid. This was frustrating and caused us endless discussions with the concierge team which need not have been required had Chase Buchanan issued us with a standard joint contract.
Was this helpful? Yes
By: Megan Lunn
Feb 20, 2018
View all comments (1)
Hi Carol, Thank you for your feedback. I'm sorry to hear you were dissatisfied with the service you received from my department. I've had a look into your concerns here with the team – the contract you received is jointly & severally liable however was sent out once to each named individual as we require each party to sign the contract. The fee for the contract was split equally between the named parties as standard practice – I'm sorry this caused confusion but we are able to change this ...

“Myles went out of his way to provide the help ......”

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Feb 20,2018
Minithumbup
By: 'Angus'
Feb 20,2018
0 people found
this helpful
Myles went out of his way to provide the help we needed at a difficult time for our family, not only finding a buyer quickly but helping our solicitor resolve a complicated lease situation. We would have no hesitation in recommending him....
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Was this helpful? Yes
By: Chase Buchanan
Feb 21, 2018
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Hi Angus & Edith, Many thanks for your lovely review. We really appreciate you taking the time and are pleased to hear that you found Myles so helpful and for recommending us. Warm regards, Chase Buchanan ...

“Excellent service as usual and Jenna was consistent and gave ......”

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Feb 20,2018
Minithumbup
Jenna
By: 'Dayo'
Feb 20,2018
1 people found
this helpful
Excellent service as usual and Jenna was consistent and gave a professional service. Good service, constant updates, all round good job...
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Comment on agent fees
Good fee as usual
Was this helpful? Yes
By: Chase Buchanan
Feb 20, 2018
View all comments (1)
Hi Dayo, Thanks a lot for leaving your review. It's great to hear that you felt you received a great service from Jenna and felt supported throughout the process. Should you need any further assistance please do not hesitate to contact us! ...

“Reece was very helpful helping me locking the property I'd ......”

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Feb 20,2018
Minithumbup
Reece
By: 'Bin'
Feb 20,2018
0 people found
this helpful
Reece was very helpful helping me locking the property I'd like to rent. Patient negotiations, professional suggestions and fast reactions. Defenitely recommend him and the whole team to people hunting for properties....
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Comment on agent fees
fair
Was this helpful? Yes
By: Chase Buchanan
Feb 20, 2018
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Hi Bin, Thank you for your Kind words, we hope that you are happy in your new home and good luck with the move. ...

“Elliot is helpful and on the ball when it comes ......”

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Feb 14,2018
Minithumbup
Elliott
By: 'Lottie'
Feb 14,2018
0 people found
this helpful
Elliot is helpful and on the ball when it comes to organising property viewings. He replies to emails quickly and we appreciated that he worked late into the evening, helping us to secure our perfect rental property. Really going above and beyond....
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Was this helpful? Yes
By: Chase Buchanan
Feb 14, 2018
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Hi Lottie & Jade, Great to hear that Elliot found you both your perfect new home and worked so efficiently for you. If you need us again, you know where we are. Kind regards, Chase Buchanan ...

“Chase Buchanan's service was good. Myles was friendly and approachable, ......”

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Feb 10,2018
Minithumbup
Myles
By: 'Binod'
Feb 10,2018
0 people found
this helpful
Chase Buchanan's service was good. Myles was friendly and approachable, made himself available whenever necessary. I was able to negotiate the price and purchase a property with his assistance. Thank you Myles....
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Was this helpful? Yes
By: Chase Buchanan
Feb 14, 2018
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Hi Binod, Many thanks for your kind review, we are pleased to hear that Myles was so helpful and hope that you are enjoying your new home. Kind regards, Chase Buchanan ...

“Lucy and the team at Chase Buchanan have been excellent ......”

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Feb 09,2018
Minithumbup
By: 'Paul'
Feb 09,2018
0 people found
this helpful
Lucy and the team at Chase Buchanan have been excellent throughout the whole process during my search. At no point were they pushy or forceful like some other agents that I have dealt with during my search for a property. They had a great understanding ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Feb 09, 2018
View all comments (1)
Hi Paul Thank you so much for your kind feedback regarding your service here at Chase Buchanan and with Lucy. We are delighted to have left you feeling that not all agents are pushy! We hope you have settled into your new home, and if you do require any of our services in the future, please do not hesitate to get in touch! ...

“Working with Lucy was a welcomed breath of fresh air ......”

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Feb 08,2018
Minithumbup
By: 'Mark'
Feb 08,2018
0 people found
this helpful
Working with Lucy was a welcomed breath of fresh air after a pretty poor experience elsewhere. She was super accommodating and flexible in order to secure viewings and dealings thereafter were a breeze. Lucy was helpful, detailed and made both myself and my partner feel ...
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Comment on agent fees
Good
Was this helpful? Yes
By: Chase Buchanan
Feb 08, 2018
View all comments (1)
Hi Mark We are delighted to hear we could turn around your bad experience with another agent. Thank you for your kind words regarding your service at Chase Buchanan and with Lucy. If you require anything in the future please do not hesitate to get in touch! ...

“Process was quick and painless and rental was achieved extremely ......”

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Feb 06,2018
Minithumbup
By: 'Graham'
Feb 06,2018
1 people found
this helpful
Process was quick and painless and rental was achieved extremely quickly. At all times the approach was professional. Local knowledge and pricing was on the mark....
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Comment on agent fees
Agreed Agents Fees were fine.
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By: Chase Buchanan
Feb 08, 2018
View all comments (1)
Hi Graham, Thank you for your review. I am so glad that the rental process was quick and painless and that you were very happy with the service you received. Should you need any further assistance please do not hesitate to contact us! ...

“I spoke to and exchanged emails with Reece through the ......”

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Feb 05,2018
Minithumbup
Reece
By: 'Alan'
Feb 05,2018
0 people found
this helpful
I spoke to and exchanged emails with Reece through the first couple of weeks of arranging our new tenancy via Chase Buchanan. He was always prompt to respond, very helpful, and kept us fully up to date with how the tenancy application process was progressing....
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Comment on agent fees
Fine
Was this helpful? Yes
By: Chase Buchanan
Feb 06, 2018
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Hi Alan, thanks for your kind words and we are glad that you are happy with our service. We hope you enjoy your time at your new property and look forward to seeing you again in the future. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley


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