96% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction
Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham ...
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Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.
Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.
Why move to Richmond borough in London ?
Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.
Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.
Why move to Richmond borough in London ?
Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.
Latest Reviews
View all Reviews 881
25th Jul 2024
reviewed by 'Mr L.'
23rd May 2024
reviewed by 'Michael'
27th Mar 2024
reviewed by 'John'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 99% | £42,000 | £20,800,000 |
| Lettings | 95% | 94% | £750 | £3,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 167 | 6 | 366 | 24 | 177 | 4 | 108 | 7 | 16 | 6 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Jun 08,2018
Jun 08,2018
0
people found
this helpful
this helpful
Simply didn't show up at viewing,after calling them they told me ' Sorry, I thaugt somebody told you that the flat had gone under offer.'
Absolutely irritating that they think you have time for wasting hours of your work day....
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Jun 19, 2018
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(1)
Dear Erika,
I would like to apologise for the confusion. We always try to exceed our customers expectations and I am sorry you felt we hadn't on this occasion. If you wish to discuss this further, please feel free to call me on: 020 8941 7576.
Thanks,
Lianne ...
Jun 08,2018
Jun 08,2018
0
people found
this helpful
this helpful
After having seen some 15 properties Danielle managed to find me an excellent flat to rent in the area I liked the best. I particularly appreciated her friendly and approachable manners as well as professional service. I have no hesitation in recommending Chase Buchanan and Danielle ...
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Comment on agent fees
I found them reasonable.
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Jun 06,2018
Jun 06,2018
0
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I would like to take this opportunity to thank you for being friendly, kind.
I was impressed with the service that Chase Buchanan Agency provides. They deal with their tenants very patiently and their quick response enables to rent.
I would recommend Chase Buchanan to ...
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Comment on agent fees
good
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Jun 13, 2018
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(1)
Hi Adrian,
Thank you for your lovely review. We're glad you were happy with the service and are very grateful for any recommendations!
Should you need any further assistance please do not hesitate to contact us. ...
Jun 04,2018
Jun 04,2018
0
people found
this helpful
this helpful
Have to say, Lianne and her team are first-class. The service is friendly and efficient, and they provide you with regular feedback which allows a Landlord, if necessary, to be proactive. I really can't rate them highly enough....
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Comment on agent fees
Without a doubt, as a professional Landlord the service they offer is invaluable.
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Jun 04, 2018
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Thank you so much for your kind words and if there is anything else we can do, as always just let us know.
Thanks again,
Lianne Gregory ...
Jun 04,2018
Jun 04,2018
0
people found
this helpful
this helpful
We had a tight schedule and our requirements were myriad, to say the least. Sarita, albeit being late, was very courteous, highly helpful, drove us around a bit and showed us an apartment that we really loved.
She had all the information (except for council ...
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Comment on agent fees
Good
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Jun 04, 2018
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Hi Vijaya,
Thank you for taking the time to leave a review. Apologies to hear that Sarita was late for your initial meeting, but we are pleased to know that she has found you an apartment that you love and was helpful with your enquiries.
Should you need any further assistance please do not hesitate to contact us and we wish you every happiness in your new home! ...
Jun 02,2018
Jun 02,2018
1
people found
this helpful
this helpful
We were very impressed with Chase Buchanan for helping us find a property that suited our move in date. Abdul was very helpful in the process; easy to get in contact with, was able to get back to us with any questions we had for ...
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Jun 04, 2018
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Hi Rebecca,
Thank you for a lovely 5* review. It's great to hear that Abdul's professionalism and updates made the process an enjoyable one for you.
Should you need any further assistance please do not hesitate to contact us! ...
Jun 02,2018
Jun 02,2018
1
people found
this helpful
this helpful
Abdul Miah and his team delivered a perfect letting service (sorry Sarita Hayer was also on the team but it wouldn't let me put two names in the list), very quickly and efficiently putting up an ad and sourcing a good tenant. They were extremely ...
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Comment on agent fees
Fees were reasonable and in line with norms for this type of business.
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Jun 04, 2018
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Hi David,
Thank you for your lovely review. We're glad we could help you have such a positive experience letting your property and are looking forward to working with you again! ...
May 31,2018
May 31,2018
0
people found
this helpful
this helpful
Dannielle has been great. Always answering our emails and requests promptly and efficiently. It helps to take the stress out of the process. Always friendly and helpful....
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Comment on agent fees
Around what I expected
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May 31, 2018
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Hi Andrew
Thank you for taking the time to leave Danielle such a lovely review. I am so pleased to here her professionalism and efficiency helped for create a stress free process for your rental search.
If we can assist you In anyway in the future, please do not hesitate to get In touch.
Best wishes,
Sarah Lowis
Lettings Manager ...
May 29,2018
May 29,2018
0
people found
this helpful
this helpful
Fantastic customer service. Found Danielle to be very kind and patient with us. Kept us up to date with the information we required....
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Comment on agent fees
Have not paid any yet
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May 30, 2018
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Hi Philip,
What a lovely review! I am so glad to hear you found your customer service with Danielle fantastic. It's always lovely to hear such good feedback regarding my staff.
Please do not hesitate to contact us should you need to!
Warm regards,
Sarah Lowis
Lettings Manager ...
May 29,2018
May 29,2018
0
people found
this helpful
this helpful
Danielle has been extremely helpful in assisting us in finding a suitable flat. She is very friendly, professional and always answers emails quickly. She has made the process of looking for a flat very easy....
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May 30, 2018
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(1)
Hi,
Thank you very much for your lovely review. It's fantastic to know that Danielle's updates and professionalism helped make the whole process of looking for a flat that much easier.
Should you need any further assistance please do not hesitate to contact us!
Warm regards,
Sarah Lowis
Lettings Manager ...
May 23,2018
May 23,2018
1
people found
this helpful
this helpful
The first time I dealt with Sarita was when she called me to discuss a property that I didn't like - to advise me that the next property I was going to view contained the same features I did not like. Her intuition was correct ...
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Comment on agent fees
Good
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May 31, 2018
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Hi,
What a lovely review! It's fantastic to hear that Sarita steered your journey in a more positive direction, leading to not 1 but 3 properties suiting your requirements.
Should you need any further assistance please do not hesitate to call! ...
May 18,2018
May 18,2018
0
people found
this helpful
this helpful
We have been dealing with Lucy Lenton-she is professional, patient, can do and above all polite and kind-its not always a given that agents actually listen to what a tenant is looking for and she was brilliant and very sympathetic and helpful-THANK YOU!!!...
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May 18, 2018
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Thank you so much for your kind words regarding Lucy, I am always delighted to hear such lovely feedback regarding my staff. Our main aim here at Chase Buchanan is to listen to our clients needs to ensure we get them the outcome they desire. Thanks again for taking the time to leave this wonderful review.
Best wishes,
Sarah Lowis
Lettings Manager ...
May 16,2018
May 16,2018
0
people found
this helpful
this helpful
The team at Chase Buchanan are very professional and have a strong understanding of the current rental market. They marketed my flat well with excellent photos and suggested a price that would attract the right sort of tenants. Jenna kept me up to date with ...
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Comment on agent fees
Competitive with other agents in the area.
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May 30, 2018
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Hi Laura,
Thanks a lot for leaving a review. We are happy to have found you such suitable tenants.
Should you need anything from us please do not hesitate to get in touch! ...
May 16,2018
May 16,2018
0
people found
this helpful
this helpful
Great Service.
Viewing: well organised, no delays, no glitches, no surprises. Jenna was professional and answered all my questions.
Lettings negotiation: Process was smooth. Jenna was very efficient handling my case. I placed my offer and a couple of hours later the referencing process was ...
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Comment on agent fees
Agent fees are fair. I was charged more for worse service in the past by other agents.
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May 30, 2018
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Hi Zoltan,
It's great to hear that you had such a positive experience with us, as we knew you would! It's also good to know that you found all parts of the process straightforward.
We wish you every happiness in your new home! ...
May 15,2018
May 15,2018
0
people found
this helpful
this helpful
Our agent Jenna was absolutely briliant! Very professional, helpfull and easy to deal with. Lovely personality. Both her and Manager for the brunch ( sorry i don't remember his name) helped us with our enquiry. Thank you guys and thanks you Jenna!!! We moving in to ...
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Comment on agent fees
I would say same as in all industry
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May 16, 2018
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Hi Kristine,
What a lovely review! We're glad your super happy and hope that you settle well into your new home.
Please do not hesitate to contact us should you need to! ...
May 15,2018
May 15,2018
0
people found
this helpful
this helpful
We had a positive experience identifying and viewing rental properties through Chase Buchanan in the Isleworth/St. Margarets area. Abdul and Jenna were both very helpful and attentive to matching our requirements to properties in the area and viewings were set up as conveniently as ...
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Comment on agent fees
Total tenancy fees for my wife and I was £400. This is acceptable and the process of filling out reference information and contract signing was straightforward and all done online.
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May 16, 2018
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Hi Sam,
Thank you for taking the time to leave us a review. It is fantastic to hear that the process was 'seamless' for you thanks to our dream team of Jenna and Abdul. We wish you every happiness in your new home! ...
May 08,2018
May 08,2018
0
people found
this helpful
this helpful
Chelsea, helped us find our first home in Twickenham and she now has found us our second home, she is amazing to deal with very professional and looks after your every need . A great asset I'm sure to have in your company....
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May 08, 2018
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Hi Ann Marie,
Thank you so much for your lovely review for Chelsea, she is definitely a great asset and we are really pleased to hear that this is the second time she has helped you.
Warm regards,
Chase Buchanan ...
May 08,2018
May 08,2018
0
people found
this helpful
this helpful
I would like to thank you for making our project a sales success.
It was your knowledge of the market, your management of the buyers through the buying process and your regular weekly, and sometimes daily, feedback to us on the requirements needed to see ...
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May 30, 2018
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Many thanks for your fantastic review and such positive comments for the Richmond sales team. We are delighted they were able to provide you such a first class service and you found the advice invaluable. We hope we can help again in the future.
Warm regards,
Chase Buchanan ...
May 06,2018
May 06,2018
0
people found
this helpful
this helpful
Wonderful experience and efficieny from an end to end process perspective, Jenna and the entire branch excel at what they do and I wish them all the success....
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Comment on agent fees
Average
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May 16, 2018
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Hi Rajesh,
Thank you very much for your lovely review., we're glad that we could make the renting process a smooth one for you.
Should you need any further assistance please do not hesitate to contact us.
Warm regards,
Chase Buchanan. ...
May 04,2018
May 04,2018
0
people found
this helpful
this helpful
Nikita was so lovely when giving us our flat showing. She advised us on the best ways to pick our guarantors and also explained the whole process to us! She also got back to me the same day regarding our offer which was great as ...
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Comment on agent fees
Ok
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May 05, 2018
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Hi Maddie,
Many thanks for your very kind review, glad to hear Nikita was so helpful and we hope we can help again if you need us in the future.
Kind regards,
Chase Buchanan ...
May 02,2018
May 02,2018
0
people found
this helpful
this helpful
She managed to explain everything in the simplest terms with great detail. It helped someone new like me feel very comfortable....
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Comment on agent fees
We were charged a reasonable amount.
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May 05, 2018
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Hi Ash,
Thanks for taking the time to comment about Nikita, we really appreciate your review and hope you enjoy your new home.
Regards,
Chase Buchanan ...
Apr 30,2018
Apr 30,2018
0
people found
this helpful
this helpful
Dawn was my main point of contact for our purchase in Richmond this year, She was professional & respectful at all times and made what was quite a challenging process easily navigable with her attention to detail and attentiveness.
We could not have wished for a ...
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Comment on agent fees
not applicable in my case
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May 30, 2018
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Thanks for posting your comments, your praise for the service you received from Dawn is excellent to hear and many thanks for your recommendation. If you need their advice or help again in the future, you know where they are.
Thank you, Chase Buchanan ...
Apr 26,2018
Apr 26,2018
0
people found
this helpful
this helpful
Working with Lucy was very easy as she is knowledgable, proactive, helpful and her recommendations of prospective flats were agecent to our pre requisites. Unlike other estate agents, Lucy has your best interests at the forefront of her mind and took the time to secure ...
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Comment on agent fees
Good
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Apr 26, 2018
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Hi Lucinda,
Thank you for your lovely comments about Lucy. We're glad we could assist you with finding your perfect flat!
Should you need any further assistance please do not hesitate to contact us.
Best wishes,
Chase Buchanan. ...
Apr 25,2018
Apr 25,2018
0
people found
this helpful
this helpful
We were coming from overseas to restart our lives in the UK and therefore this added complexities. However, Jenna handled these like a pro - she was happy to communicate with us by email throughout and be flexible in viewing times (and even got there ...
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Apr 25, 2018
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Hi,
Thank you very much for your lovely review. It's fantastic to know that Jenna's updates and professionalism helped make the whole process of moving to the UK that much easier.
Should you need any further assistance please do not hesitate to contact us! ...
Apr 24,2018
Apr 24,2018
0
people found
this helpful
this helpful
Jenna is very efficient. She's always quick and informative on updating the situation. I founds dealing with her is very pleasant....
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Apr 25, 2018
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Hi Winston,
Thank you for your lovely comments about Jenna. We're glad we could assist you with letting your property.
Should you need any further assistance please do not hesitate to contact us! ...
Apr 17,2018
Apr 17,2018
0
people found
this helpful
this helpful
Very positive experience. They just get things done quickly and efficiently. Feel reassured to have them to look after my house. Happy landlord here!...
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Comment on agent fees
Not the cheapest, but worth it.
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Apr 17, 2018
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Hi Julia,
Thanks a lot for your review. It's great to hear that you feel reassured being looked after by us! If you need anything at all please do not hesitate to contact us.
Thanks again. ...
Apr 16,2018
Apr 16,2018
0
people found
this helpful
this helpful
Danielle was always prompt, knowledgeable, friendly and helpful. She succesfully helped guide is through the referencing process, despite gaurantor issues. We contacted her a lot during this time and she was always happy to help and or got back to us very promptly....
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Comment on agent fees
The fees were very reasonable; especially considering the high level of service.
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Apr 17, 2018
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Dear Piers
Thank you so much for your kind feedback regarding your service with Danielle. We are always so grateful to customers taking the time to leave us a review.
If we can assist you with anything further in the furture, please do not hesitate to get in touch. You know where we are!
Best wishes,
Chase Buchanan. ...
Apr 13,2018
Apr 13,2018
0
people found
this helpful
this helpful
John, Jordan, Chris and the team have succeeded where others have failed and we are very satisfied with their considerable efforts on our behalf. They kept us informed of developments and were friendly and professional at all times....
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Comment on agent fees
Reasonable.
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Apr 13, 2018
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Thank You for your kind words ...
Apr 12,2018
Apr 12,2018
0
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this helpful
We gave a very difficult brief in respect of the tenant that we required and Reece managed to find the perfect one.
The tenancy required some negotiation, which he handled extremely well.
Thank you for a job well done and I would certainly use your ...
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Apr 12, 2018
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Dear John,
Thank you for your kind words and we are very pleased to hear you are happy with the service you have received so far. We look forward in continuing to provide you a great service through our management team. Best wishes, Lianne ...
“Chase sold our property in a very professional way, we were very impressed with the service we received, we were well informed at all times and all om...”
Apr 12,2018
Apr 12,2018
0
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Chase sold our property in a very professional way, we were very impressed with the service which we received, a very good all round experience...
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Comment on agent fees
Good
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Apr 12, 2018
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Thank You for your kind words. ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 10:42 AM 30/08/2016 by Fiona Oakley
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