96% sales valuation accuracy
99% sales fee satisfaction
95% lettings valuation accuracy
94% lettings fee satisfaction
Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham ...
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Chase Buchanan estate agents has been established in 1994 and since then we have provided the highest level of property management service in the Richmond borough, London. We are an established estate agency in London with many prizes awarded for our service. We have estate agent office branches in the Twickenham area which can be found in Richmond, St Margarets, Hampton Hill and Isleworth.
Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.
Why move to Richmond borough in London ?
Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.
Why Chace Buchanan estate agents?
Our services include new house sales, land sales, corporate relocation and residential concierge. You can also get an instant online valuation of your property on our website. We are members of important regulatory bodies and we pride on our ability to monitor client feedback and apply improvements. Chase Buchanan estate agents are highly trained professionals in property management and we offer an honest and transparent service. We have an effective property marketing strategy in place which involves our unique Folio magazine which is distributed to over 30,000 homes and businesses in London. Chase Buchanan are reliable estate agents with dedicated departments of residential sales, lettings, financial services and additional experience in valuations, portfolio management, surveying, conveyancing, insurance and relocation.
Why move to Richmond borough in London ?
Residents of Richmond are one of the happiest in the UK. It is one of the six safest boroughs of London. Young professionals and families choose Richmond for the short commute time to the city and 20% cheaper rental costs than average property prices in London. You can find modern apartment blocks or quaint cottages, so there are options for singles, couples and families. Despite the small size of Richmond area, it has two theatres, three cinemas, great schools, a beautiful park and a great variety of unique shops and restaurants. Sports fans can enjoy game days at the Twickenham stadium. With only over 20 minutes of commute to the central London, Richmond is a great place to buy property and settle.
Latest Reviews
View all Reviews 881
25th Jul 2024
reviewed by 'Mr L.'
23rd May 2024
reviewed by 'Michael'
27th Mar 2024
reviewed by 'John'
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 96% | 99% | £42,000 | £20,800,000 |
| Lettings | 95% | 94% | £750 | £3,750 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 167 | 6 | 366 | 24 | 177 | 4 | 108 | 7 | 16 | 6 |
Opening Hours
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Members of
Rankings
Jul 05,2018
Jul 05,2018
0
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this helpful
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Great people to work with and very professional, they meet all the demands regarding size and price. I cant thank them enough....
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Comment on agent fees
Good
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Jul 09, 2018
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Hi Mr Kelly,
Thank you for your review and its great to hear that our lovely team met your demands with regards to size and price.
We wish you every happiness in your new home! ...
Jul 05,2018
Jul 05,2018
0
people found
this helpful
this helpful
Lucy Lenton has helped us, an oversea tenant from Hong Kong, to find a flat patiently and professionally and deal with the landlord. Thank you very much....
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Comment on agent fees
The Agent's Fees is acceptable and reasonable.
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Jul 05, 2018
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Hi Vincent
Thank you for your review. I am delighted you found Lucy polite and her service professional. Its always good to hear such great feedback regarding my team, I am always so grateful to anyone taking the time to leave us a review.
If we can assist you any further in the future please do not hesitate to contact us.
Best wishes,
Sarah Lowis
Lettings Manager
020 8744 2888 ...
Jul 04,2018
Jul 04,2018
0
people found
this helpful
this helpful
From the time we met Danny Hicks, when buying our Kew home, he has been professional, attentive and encouraging.
He helped steer us to a successful completion and we move in shortly.
Could not recommend highly enough and able supported by team Richmond and in ...
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Comment on agent fees
Buying therefore not applicable
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Jul 05, 2018
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Hi David & Helen,
Thank you very much for your lovely review for our Richmond office. We are delighted you found the service excellent and we hope you will have many happy years in your new home.
Kind regards,
Chase Buchanan ...
Jul 04,2018
Jul 04,2018
0
people found
this helpful
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Absolutely pleased with Chase to have gone through another wonderful experience finding a rental property. Many thanks Sarita for helping me find a good one in a very short time.I am happy to move in my new home...
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Jul 05, 2018
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Hi Branimira,
We are delighted to hear that Sarita found you a new home so quickly and for your lovely review. We appreciate your continued loyalty and if you need us again, you know where we are.
Warm regards,
Chase Buchanan ...
Jul 03,2018
Jul 03,2018
0
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this helpful
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Reece ensured every detail was dealt with quickly and efficiently making the whole experience seamless and stress free for me....
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Jul 06, 2018
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Hi Mark, I am really pleased to hear Reece made your experience stress free. If there is anything else you need, feel free to contact us. Thanks, Lianne ...
Jul 02,2018
Jul 02,2018
0
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this helpful
this helpful
Chelsea has been so great to work with. Although I only got in touch by midday, at 3 p.m I was meeting Chelsea and she had come up with a selection of flats for me to view.
Amongst them was the flat I would choose ...
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Jul 05, 2018
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Hi Tim,
Thank you very much for your wonderful comments about Chelsea and that you were so impressed by her service, we really appreciate your comments and hope you enjoy your new home.
Warm regards,
Chase Buchanan ...
Jun 30,2018
Jun 30,2018
0
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this helpful
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As a first time renter I was dreading dealing with estate agents but Abdul at chase Buchanan was a black and white estate agent with nothing unclear in the middle , he kept us informed , he gave us advice my only wish is that we could ...
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Comment on agent fees
Found the agent fees quite high but the whole service went smooth and effiecent and when you get that service it pays dividends
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Jul 02, 2018
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Hi David,
Thank you for the lovely review. Abdul is certainly fantastic at what he does and we're glad that he made the daunting process seamless and transparent for you.
We certainly do hope we can help you again in the future.
All the best in your new home. ...
Jun 29,2018
Jun 29,2018
0
people found
this helpful
this helpful
I had to find a tenant in a short time, I previously instructed another agent (cheaper) with no results, so once again I contacted the team in the Twickenham office and they were very good, they acted quickly and found a new tenant right away....
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Comment on agent fees
Bad: still too high
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Jul 05, 2018
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Hi Simone,
Thank you very much for posting your positive review, we are delighted we were able to secure you new tenants again so quickly and hope that we have proven that our fees are in line with our excellent service.
Kind regards,
Chase Buchanan ...
Jun 29,2018
Jun 29,2018
0
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Chelsea has worked really hard to let my flat despite setbacks such as a leak that damaged the ceiling. She has worked tirelessly contacting potential tenants with the end result that she has found what I will hope will be an ideal tenant within the ...
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Comment on agent fees
In line with market rates.
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Jul 05, 2018
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Hi Niamh,
Many thanks for you great review and for choosing Chase Buchanan. We are delighted Chelsea found you a tenant in your time frame and that you found her so helpful. If we can help with anything, please let us know.
Kind regards,
Chase Buchanan ...
Jun 28,2018
Jun 28,2018
0
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The flat came back on the market after we thought we'd lost it. Chase Buchanan remembered us and contacted us. Really impressed. They've been great to deal with throughout the whole purchasing process and very professional. Thanks to them I got my dream home....
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Comment on agent fees
Good
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Jun 28, 2018
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Hi Tom,
Many thanks for you lovely review, we are delighted that our Richmond office were able to make your dream home a reality and hope you have many happy years there. If you need us again, we would love to help.
Warm regards,
Chase Buchanan ...
Jun 27,2018
Jun 27,2018
0
people found
this helpful
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I have recently signed a new contract for a 2 bedroom flat in Teddington.
As soon as the flat was listed I got an appointment for the next day, had the viewing and in 2 days already had the agreement done....
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Comment on agent fees
Good
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Jun 29, 2018
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Hi Diana, Thank you for taking the time to give your feedback! We are so pleased to hear of your positive and speedy experience at Chase Buchanan. We hope you are settling well into your new home. Thanks, Lianne ...
Jun 27,2018
Jun 27,2018
0
people found
this helpful
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Chase Buchanan have been nothing but a help to us since we first decided to move to London. From initially making contact with Chelsea (for a property that we had no idea existed!) throughout the process prior to moving in, we could not have been ...
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Comment on agent fees
Perfectly reasonable
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Jun 28, 2018
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Hi Amy,
We are delighted that Chelsea helped you find your new home and that you were very happy with the service provided. Your comments are much appreciated.
Warm regards,
Chase Buchanan ...
Jun 27,2018
Jun 27,2018
0
people found
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Extremely efficient reletting, proactive, very timely and understood change of circumstances with financial aspects well managed as well as the administrative ones. New Tenant is happy too Would highly recommend Chelsea, Aiden and the team...
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Comment on agent fees
Very fair and value for money
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Jun 28, 2018
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Hi Jo,
Thank you very much for your wonderful review for our Twickenham lettings office. We are very pleased you found the service so efficient and appreciate your comments.
Kind regards,
Chase Buchanan ...
Jun 27,2018
Jun 27,2018
0
people found
this helpful
this helpful
Chelsea is a top-notch agent and kept the right properties in mind for us in our search. I have no doubt without her kind insistence of a viewing on a lovely property, that we would have missed out on the fabulous home we are about ...
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Jun 28, 2018
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Hi Emily,
Thanks so much for your fantastic review for Chelsea, it's great to know how much she helped you with your search and we hope you enjoy your new home. We would love to help again if you need us in the future.
Warm regards,
Chase Buchanan ...
Jun 26,2018
Jun 26,2018
0
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this helpful
this helpful
Chelsea, is an excellent letting agent from start to finish with trying her upmost to accommodate you in your search for a property....
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Jun 26, 2018
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Many thanks for you very kind review Ann Marie,
We are delighted Chelsea was able to help you and do hope you enjoy your new home.
Warm regards,
Chase Buchanan ...
Jun 26,2018
Jun 26,2018
0
people found
this helpful
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Chelsea contacted us as she found a property which fitted our profile, and knew it would work perfectly for us. She was honest and friendly from beginning to end, and you could tell wanted us to be happy in our new place.
She showed us ...
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Jun 26, 2018
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Hi Travis,
What lovely comments to hear about Chelsea, thank you for taking the time to post them and we hope you enjoy your new home.
Warm regards,
Chase Buchanan ...
Jun 26,2018
Jun 26,2018
0
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I have used various agents over the years and found Chelsea from Twickenham to be first class. Always proactive and going extra mile for us and our tenants so very happy to have her as our agent!...
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Comment on agent fees
Fees are very competitive and you get what you pay for !
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Jun 27, 2018
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Hi Andrey,
Thank you so much for your kind review about Chelsea and we are happy to hear that you were delighted with her service. We appreciate your comments and loyalty very much.
Warm regards,
Chase Buchanan ...
Jun 26,2018
Jun 26,2018
0
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Chelsea visited my property promptly and gave me a fair and knowledgeable appraisal and explanation of their fee structures and options. I had no hesitation in placing my business with her. Highly professional in all respects. Thank you....
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Comment on agent fees
Fees are fair and reasonable
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Jun 27, 2018
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Hi Dr Phil,
Thank you for your kind review for Chelsea and we are delighted that you selected Chase Buchanan to let your property. We always aim to give a first class service and your comments are very much appreciated.
Warm regards,
Chase Buchanan ...
Jun 26,2018
Jun 26,2018
0
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Sarina was very helpful , Highly professional service and a speedy let ensued. Has been excellent at keeping me informed. Many thanks....
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Comment on agent fees
Very good.
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Jun 27, 2018
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Hi Renata,
Many thanks for posting your review, we are very pleased you were happy with the service and hope you enjoy your new home.
Warm regards,
Chase Buchanan ...
Jun 25,2018
Jun 25,2018
0
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I have dealt with other agencies before for two sales that fell through and had not gret experiences. Myles from Chase Buchanan Twickenham understood our time pressure and bad experiences that we had before and really helped us in every way to get the sale ...
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Jun 26, 2018
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Hi Nicoletta & Daire,
Many thanks for your kind review, we are very pleased that you had such a positive experience with Myles and your faith has hopefully been restored. Not all estate agents are the same. We hope you will be very happy in your new home.
Kind regards,
Chase Buchanan ...
Jun 20,2018
Jun 20,2018
0
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Chelsea was amazing!
Contact throughout the process of everything was excellent, answered all the queries I had about the flat I was moving into, very friendly and always had a smile on her face!
I would definitely ask for Chelsea again if I had to ...
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Good
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Jun 25, 2018
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Hi Skye,
Thanks for you lovely review for Chelsea, we do hope you enjoy your new home and that we can help again when the time comes.
Regards,
Chase Buchanan ...
Jun 19,2018
Jun 19,2018
0
people found
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Danielle promptly contacted us; she was extremely helpful and friendly and made us feel at ease straight away. She was early at viewing, engaging and kept us in the loop up until contract completion. Danielle is extremely approachable but professional at the same time. I ...
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Jun 21, 2018
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Hi Sara
What a lovely review for Danielle! Thank you so much for your kind words, I am always so grateful to anyone taking the time to leave us a review and its always a pleasure to hear such lovely words regarding my staff. At Chase we pride ourselves on our professional ability whilst keeping a personable relationship with our clients. If we can assist you with anything further in the future please do not hesitate to get in touch!
Best wishes,
Sarah Lowis
Lettings Manager
020 8744 ...
Jun 15,2018
Jun 15,2018
0
people found
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My fiancee and I had a really good experience with Chase Buchanan recently. Firstly they were very helpful in finding us properties that were in our parameters and getting us viewings very quickly. Then once we had found the flat that we liked Lianne was ...
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Comment on agent fees
The fees were as expected.
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Jun 19, 2018
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Hi Jonathan,
Thank you for your feedback. I am very pleased we got you moved in and yourself and your Fiancee are enjoying your new home!
If there is anything we can do in the future do not hesitate to contact us.
Best Wishes,
Lianne ...
Jun 14,2018
Jun 14,2018
0
people found
this helpful
this helpful
Reece has been extremely helpful in our search for an apartment in Hampton. He gave us plenty of time during the visit and answered every question, then he assisted us every step of the way, ensuring a smooth process.
I would highly recommend Reece and ...
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Jun 26, 2018
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Thank you for your review Felix, We are very pleased to hear that the process was smooth with Reece looking after you. Good luck with your new home. ...
Jun 14,2018
Jun 14,2018
0
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Reece was very helpful throughout the process of finding our apartment. He was in constant communication making the process as easy and efficient as possible. I would highly recommend Reece and Chase Buchanan to friends and family....
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Jun 19, 2018
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Hi Sarah,
Thank you for your feedback on Reece Honeyball, it is great to hear you would recommend him!
We hope you are very happy in your new home!
Thanks again,
Lianne ...
Jun 13,2018
Jun 13,2018
0
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this helpful
Excellent service, Ellie was extremely helpful and professional from beginning to end, and assisted us with our difficult circumstances, we could not have done this without her. I would definitely use Ellie and Chase Buchanan again....
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Comment on agent fees
Fees were standard and what we expected to pay.
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Jun 19, 2018
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Dear Lee & Debbie,
Thank you for your 5 star review about Ellie. We are very pleased to hear you found her extremely helpful and professional.
Best of luck in your new home.
Thanks again,
Lianne ...
Jun 13,2018
Jun 13,2018
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Really quick and easy to communicate with and will try to answer all questions within minutes of email.
Reece has been professional, friendly and understanding of how stressful moving a family can be. I couldn't thank him enough for all the help he has given ...
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Comment on agent fees
Agent’s fees are fair
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Jun 20, 2018
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Dear Charlee, thank you very much for your kind words about Reece. We are very happy to hear you are pleased with his help so far. Thanks, Lianne ...
Jun 12,2018
Jun 12,2018
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Ellie was extremely helpful and informative. She made sure we were completely happy and was very approachable when we had questions about the property. We could not have had a better experience. Thank you!...
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Comment on agent fees
The Agent's fees were fair.
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Jun 20, 2018
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Thank you for your review, Grace I am very pleased to hear your experience with Chase Buchanan and in particular Ellie could not have been better! Best of luck with the move! ...
Jun 12,2018
Jun 12,2018
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We are extremely happy with the 10/10 service received from Chase Buchanan, we went to view the property and within 2 weeks we where ready to move in. The process was quick, easy and very thorough. Any questions that we had where answered professionally and we feel ...
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Comment on agent fees
Agents fees where reasonable and the break down was explained very clearly
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Jun 20, 2018
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Hi Beth & Vicky, we are so pleased you were both happy with the professional service and the speed of the process. I hope you have now settled in well to your new home. Thanks, Lianne ...
Jun 08,2018
Jun 08,2018
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Fantastic service from end to end - All staff were willing to go beyond. I thoroughly recommend what seemed like a great team willing to go above and beyond....
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Jun 08, 2018
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Hi Scott
Thank you so much for taking the time to leave us such a great review. I am so pleased to hear you would recommend us and found the service you received fantastic. Me and my team in St Margarets are always willing to go above and beyond for our clients and are always so pleased to hear this has been noticed.
If you do require any of our services in the future, please do not hesitate to contact us or pop in!
Best wishes for the future,
Sarah Lowis
Lettings Manager ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 10:42 AM 30/08/2016 by Fiona Oakley
Best Estate Agent in Twickenham 
Best Estate Agent in TW1 
Best Letting Agent in TW7 
